
Summer air travelers, beware: he’s out there.
I mean that guy. The one who will make your travel a little less pleasant, probably unknowingly, but still.
For example, cruising at 40,000 feet northwest bound, the cabin interphone chimes. The First Officer and I exchange glances that ask hot, cold, or stupid? It’s too soon for crew meals—that’s where we’re stupid for eating them, but it’s something to do—and only minutes ago someone called to say it’s too hot in back.
Traditionally, within minutes, one of the other four Flight Attendants who don’t seem to be able to talk to each other will call and say it’s too cold.

But I answer the phone and this time, it’s stupid: “We just found a passport in seatback 30-A.” No, it’s not the flight attendant that’s stupid—it’s the passenger who on some previous flight for some odd reason decided to stash his passport in the seatback pocket.
Before our flight, the jet had come in from JFK. Maybe an international arrival, and now someone is enroute somewhere without a passport.
That’s where you come in: you’re in line at Mexican Customs in Los Cabos, and you’re sweating like a fat lady in a vinyl chair, waiting, waiting, waiting—because the guy ahead of you in line talking to the taciturn Customs agent is suddenly aware that he doesn’t have a passport. Your vacation is on hold just a little longer because like me in the super market, you got in the wrong line (“Price check on lane seven!”) while passengers to your right and left are breezing through and claiming their luggage (and maybe yours), heading for the beach.

Sure, it’s going to be worse for him—without a passport he’s not getting back into the United States without a major hassle and, you hope as payback for your delay, a strip search. But the lingering question is, why would anyone put anything of value in a seatback pocket on a plane?
But you’d be amazed at what you’d find back there after a flight. Well, what someone else would find back there: I’d sooner stick my hands into a trash can in a crack den than risk the snot rags and barf bags or kids’ diapers or half eaten ham sandwich that will be stuffed in there.

Still, people for some odd reason nonetheless sit down, empty their pockets, stash wallet, iPod, keys, camera, travel documents, passport—you name it, into the seatback pocket as if it were their glove compartment on their family car (okay, there may be a ham sandwich in mine, I admit).
Never mind the hassles going forward to recover a lost item, a headache made all the more difficult because the jet will crisscross several thousand of miles before the discovery of a missing item is made (call the lost and found in Seattle, Chicago and New York). The important thing is that the Stupid One is delaying your vacation.
And unbeknownst to you—he may already have delayed you. Remember sitting at the gate well past departure time? I can’t tell you how many times five or ten minutes from pushback to a resort destination in Mexico or the Caribbean when the agent steps into the cockpit and says “we have a problem.”
Let me guess: someone confirmed on the flight is in a bar somewhere starting on the umbrella drinks and about to miss their flight to the actual resort. Why? Because they can’t read a ticket? Don’t know their own itinerary? Can’t do the math on a time zone change? Are intellectually low functioning and were finished off by the TGI Friday’s Bloody Marys in the airport bar? 
Doesn’t really matter. The point is, if they’re not on board we get to sit at the gate while the ground crew sorts through the cargo compartments crammed with the luggage of 160 passengers to pull their bags off. That takes a while. You get to wait, I get to wait, both of our days becomes a little longer.
Yes, it’s the lowest common denominator that dictates when we leave and when you arrive in paradise.
But there is justice in the situation, as I witnessed once at a departure gate as I waited for my inbound jet. Airport police officers had pulled a couple off to the side as passengers boarded a jet for Cancun.
Apparently the man and woman had been to the airport bar, and the man had clearly had a few too many. Federal law prohibits the boarding of any passenger who even appears to be intoxicated, and the airline agents had done the right thing: when in doubt, call law enforcement to sort out the situation in accordance with the law.
Sorry ma’am,” I heard an officer say as the man was being detained, “he’s going to be placed under arrest for public intoxication.”
I couldn’t hear the exact back and forth between the steamed woman and the officers, but in the end, it seemed the officers weren’t the cause of her anger: she grabbed her boarding pass, shot a pointed glance back at her handcuffed partner—then boarded the flight.
Just as well: he’d probably realize in the Customs line in Mexico that his passport was missing anyway.

Would be flying faster, but 280 is the best turbulence penetration speed and though the ride’s not overly bumpy, the latticework of cloud to cloud lightning straight ahead promises roughness. We’re making a beeline for one of the four arrival corner posts for DFW at 10,000 feet.
Getting a good look at the current radar sweep and things look ugly. The cells have broken up and are scattered like mercury all over the place. The DFW airport arrival information is automated: weather, winds, runway–all printed out from the on-board data link printer. The DFW info says landing south–so you set up frequencies, courses and descent altitudes in both sides of the Flight Management System, as well as both pilot panels. While he flies, you brief the approach.
“Off schedule descent,” you say, punching off the warning light. Reset the cruise altitude to 5,000, which is lower than where you are, to let the computer recalculate and catch up.
Pause, wherein you can imagine the controller saying to someone the ATIS is wrong. “I’ll check on that, but plan north.
The left generator bus source is gone. Is it the generator or the bus that’s failed? Regardless, we’re flying with only one electrical source–the right generator. Not good.
Left base turn from an angling downwind. Mike’s doing a good job–he sees the bad angle and is slowing and calls for dirtying up with flaps and gear. The runway’s coming into view on my side. Good altitude and speed; the intercept of glideslope and course will be fine.
After landing checklists, taxi in. Careful, do the job right all the way to the chocks. Engine shutdown.

Yeah, my ass. Sorry–been fooled before. Now, we deal with gut feel and radar. Forecasts? Farther out than a couple hours–pretty well useless. Keep flying.
LAX, first stop: got to have a cup of the strong Brioce Bakery coffee. Kind of crave it flying to LAX. Westbound passengers happily herding off; First Officer about his business on the ramp, catering, cleaners. You?
The first round of bad news comes up on the data link printer in Arizona: “0300 DFW tempo 1ovc tstm lgtctcctg 34012g25 29.77 prsfr.”
I like the way Angela makes coffee, the old-fashioned DC-10 technique: a splash of club soda on the bottom of the pot before brewing–eases the acidity, gives a smooth flavor. Hell, no rush here–I hate redoing stuff. The radar picture won’t be too well defined until about 300 miles out, even better at 160. Have a cup of Boeing brew and relax.
Okay, now we’ve got something to work with. Did I mention how much I love the 737-800 radar? It has its own GPS system, always plotting where it is–and it knows the terrain everywhere it finds itself and miracle: it screens out ground clutter–and does its own tilt for each range. What you see is what’s there–how cool and smart is that?
Tough darts, wingnuts: when it was me in the Air Force flying the White Rocket, I’d have said tell the civilians to get lost–we’re busy here. Now, with 160 passengers and a crew of 7 on board, I think differently.

Supposedly, the terminal folks are on their way back and they’ll fire up the FAX machine for him and his 140 passengers. Too bad you ain’t on the Boeing, I thought but didn’t say.
We start engines, a ground man pulls the chocks and salutes: clear to go.
You’re traveling by air this summer? Good. But there are a few things you should know and be sure of BEFORE you get to the airport. And, of course, some shortcuts and time-savers and more things you should be aware of once you get to the airport to avoid an ugly surprise on check-in.
Combine that with tight customer service staffing and you have the makings of a travel headache–which is preventable. Read on.
2. Know your status. That is, are you protected from cancellations or delays? If you have a deadline at your destination–say, a time sensitive event (wedding, graduation, business meeting, etc) or follow-on reservations (a resort or cruise booking, or flight on another carrier), what protection do you have in the event of a delay or cancellation?
Be aware that most airlines offer compensation or modified travel in the event of situations within their control (say, flight cancellations or mechanical delays), but most people don’t seem to know that airlines and federal regulations do not stipulate any accommodation for weather-related delays or cancellations. Thunderstorms at a major hub, in summer–what are the chances? Pretty darn good, unfortunately. And along with rain, hail, and damaging winds, storms usually bring delays, cancellations and misconnects.
Are you prepared to sleep on the floor of the terminal if weather delays you inbound and the last flight of the day to your destination has already departed? Don’t plan tight connections–or in my opinion, any connections to the last flight of the day, for exactly that reason. But if you must, be prepared to find an airport hotel on your own or, sleep in the terminal. Ugh.
One further note about “knowing your status,” and this is important: did you buy your ticket from an online source other than the airline itself? If so, read the “conditions of carriage” before you agree to the purchase of a ticket: many of the larger online travel sites sell bargain basement seats–but they are for a specific flight, with no recourse if you miss the flight. In other words, the deeply discounted seat does not come with any airline follow-on obligation–that’s how the online site got the cheap pricetag they sold you on. But again, if you misconnect for any reason, your travel is over.
First, sign up for whatever notification app your airline offers. Not only will this automatic function give you an immediate heads-up on your assigned gate and departure time via text message or email, many major airlines will also notify you of a cancellation or significant departure or arrival delay long before the delay appears on monitors in the terminal.
Want to play Superman? Turn your cell phone on as soon as allowed after landing. You’ll be notified by text or email of any cancellation on your itinerary–then you can call the re-booking number on taxi-in and start damage control to save your trip. Same goes for the hours before your origination–keep listening for the text alert regarding your flight. Even if things go well, you’ll want to know what gate you’re scheduled to depart from. In all cases, have your reservation info handy for re-booking–an agent on the phone or face-to-face can access your itinerary instantly if you can provide the record identifier (usually a series of letters and/or numbers) on first contact.
It’s going to be a busy summer for air travel this year, with record crowds and limited customer service options in the case of weather-related delays. But these three simple steps will put you well ahead of the crowd all rushing to rebook flights or deal with a delay. Secure your seat, know your options, stay informed and be ready to rebook.
Little big man standing by the gate, already gone.
Way too familiar, and I’m too foolish to pretend I don’t notice. Last minute, before boarding myself and stepping into the cockpit, staying out of everyone’s hair until about ten minutes prior to push, I do what I can. Mom’s there, bereft, dying a little inside, not even hiding her pain. What can I do?
First, parents: ante up. All major airlines now have programs to care for kids who fly “Unaccompanied,” or “UM:” Unaccompanied Minor.” They are not not free. But they are essential. Your child will be logged in to the system, your credentials and those of whomever is on the other end will be verified. So whoever picks up your child will be positively identified by official documentation: driver’s license, passport or government issued ID. I watch it every week: our flight attendants will walk your child out and verify that they are delivered to the correct person.
Mid flight? You say you’ve booked them on a thru-flight, meaning no aircraft change enroute? GMAB! I can’t tell you how many times my flight sequence from one coast to the other, same flight number, supposedly same aircraft, gets changed. “Take all of your belongings of the plane,” the agent will say on the P.A., “and proceed from this terminal to the new gate in the other terminal.”
Important to me, hope it is to them. Regardless, when we have the UM vouchers, now my crew knows who they are and where they’re sitting. And someone will hand-carry them to where they need to be.
Back to our departure. Mom ready to crater, her son already on my jet. I approached her from behind.
For many passengers, flying is an unfamiliar, sometimes confusing experience made all the more so by the lack of understanding of inconveniences like ground delays.
Why?
Why more spacing? Because if we as pilots can separate ourselves from other aircraft visually on an approach and landing, we need only five miles of separation. If we’re flying in reduced visibility, that separation requirement at least doubles to ten miles. That cuts down the number of arrivals possible per hour.
Why? This happens at DFW now and then because of the seven runways, five are oriented north-south, two are northwest to southeast. Doing the math, two runways rather than seven handling arrivals will of course mean delays.
Why? Sometimes it becomes a question of real estate: if a storm at your destination has stopped their outbound aircraft from taking off, there often is simply no room to taxi and park a slew of inbound aircraft. This is particularly true at small, congested airports like LaGuardia and Washington Reagan, but even large airports like DFW can become gridlocked as well.
What about when you’re told there’s an “outbound Ground Stop” for your airport? Rare, but it happens.

Plus, in my pilot mind, after about forty minutes of holding, my air sense tells me it’s time to find a better place to land. It’s simply not prudent from a pilot standpoint to arrive at an alternate without extra fuel for contingencies there. And if we do have to divert, depending on how long my crew and our duty day has been, the FAA may mandate that we’re done flying for the day–which means you are too, wherever we are.
I mean, sure, there’s plenty of drug violence. And yes, I did have to dodge through four lanes of traffic to evade a scroungy-looking cop trying to shake me down once, but he was either too lazy or too smart to chase me through the insane downtown traffic.
And yes, plenty of people with questionable intent in a city of 20 million, where you could simply disappear, kind of like the city itself is doing, slowly sinking into its own aquifer. And okay, maybe I did roll the dice in a sense, as an instructor-evaluator taking pilots down to Mexico City every month, showing them the safe way to fly in and out of the mountain bowl.
Well, it’s not even really this “thread-the-needle-through-mountains” approach and usually, through thunderstorm alley that was like playing craps weekly. And it’s not really that I minded the always slick (memo to Mexico City Airport: the rest of the world cleans the reverted rubber off of their runways every year or two, so get a clue) runway with the puddle in the middle that you hit doing about 150 and exit two thousand feet later at about 149.
More, actually, was requiring the qualifying pilot have a beverage and a Cuban at an outdoor cafe on the traffic circle outside the Presidente Hotel. The bar–Karishma–is where a whole crew got mugged one night. They noticed that suddenly the place was empty save the two airline crews enjoying tapas and the generously poured (“Tell me when to stop pouring, Senor”) refreshments there. Then suddenly, watches, rings, wallets–buh-BYE, as we like to say.
So to be on the “safe” side, we sat outside on the traffic circle–maybe more witnesses?–and since it was my idea, I made sure my back was to the building, so the new guy got to sit with his back to the insane traffic, puffing a Cuban (relaxing–but mandatory) and enjoying a refreshment, maybe getting a shoeshine from the roving vendors who’d magically appear, ignoring the demolition derby mere feet away.
And then on the side streets of The Polanco, maybe a quieter sidewalk cafe where I actually did much of my doctoral exam study: outside, books piled, good coffee, usually a thunderstorm in the afternoon that made me glad I wasn’t trying to fly a jet in or out at that moment. Out of nowhere, it seemed, in the afternoon towering big-shouldered thunderheads would roll through the mountain pass with raggedy sheets of torrential rain and thunder that echoed through canyons of concrete and steel, the reverberations so fitting to Tennyson’s “Ulysses” marching across the page before me toward the inexorable doom awaiting us all.
Harder to relax at dinner, though, when you were concentrating on the guard dog staring at your plate and whatever you were having for dinner. The armed guard restraining the dog had his eye on you and the plate alternately, and you had to wonder if either or both of them might figure that the dinner and your wallet might tip the scale in favor of mutiny. It was a stand-off in Mexico: the guard and dog making sure banditos didn’t mug you while you ate–but then the silently menacing pair themselves having to resist the hunger and temptation to rebid the transaction in more favorable terms.
And it’s not even the “one-eye-open” sleep in the airport high rise hotel with the un-level floors from the tipped buildings patiently waiting to tremble and topple in the next big quake they know is coming soon.
You wake up the next morning with the feeling of relief: ahh, The Big One they’ve been expecting didn’t happen while you slept, crushing you in tons of rubble that will take about ten years–if ever–to remove.

The fever lasted about a week. The shower nozzle effect (any chance of scheduling a colonoscopy? I’m prepped, just for the hell of it) lasted a couple weeks. Thanks cuz.
Couldn’t come at a worse time, when each cent spent on fuel strains the budget of every major airline. The fact is, a direct operating cost airlines cannot avoid is fuel usage, which is directly linked to the aircraft’s gross weight. Suddenly, there’s this:
That’s right: double-fudge brownie sundaes–in flight. Which brings us back to the jet’s take-off and climb gross weight. Seriously gross, in some cases.
Back in my Diesel-10 days, I flew with a giant of a captain who shall remain nameless but his initials are Big John. He must have tipped the scales close to three hundred pounds, and I admit, as a First Officer doing the flight control check, I’d purposely pull the yoke back far enough to jiggle his big gut (he’d say, “Whatcha tryin’ to do, boy, loop it?”) hanging over his lap belt.
Mystery solved on our first layover: the “galley wench” (that’s the flight attendant who served below decks in the DC-10 lower lobe galley) said he was downstairs with her, hoovering any uneaten food from passenger meals that were left over.
Maybe that comes from the grand tradition of fat sea captains who had to keep themselves well-marbled to survive months bobbing around on a hostile ocean. You never know when you’re going to have to spend two seasons and an eternity of reruns on an uncharted desert isle.
You never know just how long a three hour tour is going to be, right? We were doing a lot of trans-oceanic stuff in the ten, so maybe John was planning to be the only guy surviving in a life raft.
Regardless, Big John was just one of a growing number–literally growing–pilots who over the span of a career, drove up the fuel burn of the airline as his career dragged on.
First, there’s the big guns that announce themselves with a “ding” on the flight interphone: “Hey, we’ve got [insert uber-caloric dessert here] in back if you all want some.” Or, it just comes already on your crew meal. Either way, there’s this:
A dense chocolate cake-like pie. Sure, just eat a bite or two, right? You’ll run it off on the layover, right (in Toronto in January? YOU’RE LYING)? You missed lunch too, see, and this is okay therefore, mangia, right?.
Coming out of several Florida airline catering kitchens–it’s really decent Key Lime pie. Somebody actually recognized that Key Lime’s are just like any other limes–added for the citrus flavor for the pie, not the color–and it looks and tastes authentic. Probably about 800 calories, too.
It’s kind of densely creamy with just the right amount of tartness. And another 900 calories, probably. Sometimes the dessert just looks so innocent sitting there on your tray, small and innocuous, looking up, suggesting hey–eat me.
But word gets out when the inflight menu changes: hey–the cheese cake’s back. Burp. And sure, the salad’s always a sensible choice . . .
. . . as long as you don’t chase down it with another fat bomb:
I’m less vulnerable to the cake, which often is dry enough to suck all of the moisture out of your already parched (from the 2% cabin humidity) body.
That and the hermetically sealed bread item could absorb a fuel spill of considerable magnitude. So I find those non-confectionary things easy to avoid. But then there’s the catering out of Mexico:
Always some type of pastry dessert that face it–you’re going to try some of it. And when you do, you’re stuffing all 900 calories into your pie hole.
This is The World’s Most Dangerous Pastrami, slapped together lovingly (“Ey–we don’t got all day here, whaddya want?“) in the employee deli in La Garbage Airport, Flushing (is it just me or are these terms all appropriately suggestive?) New York.
But tofu’s healthy, right? Shut up:
Here’s the Blow Your Head Off spicy tofu, an O’Hare exclusive I can’t resist. The heartburn alone will keep you awake for at least a thousand miles, which is kind of the point.
You’re eating them. yes, you can defend yourself from any smells . . .
But you’re not gonna avoid cookies, are you? And never mind in flight, what about the junk you bump into hanging out before the flight? Like the old faves stationed around the nation, waiting:
It’s the best breakfast burrito in the nation, waiting for you at a little shop in the Albuquerque airport. Perfect salsa, will light your hair on fire. And in the Portland Airport, “Good Dog Bad Dog,” with sausages you are going to eat no matter what.
Need a closer look? There’s a video look at “Good Dog-Bad Dog” on the bottom of this page. Go there, try one–you’ll be hooked, too. And speaking of dogs, back to basics in the Oklahoma City Airport–Sonic, headquartered in OKC, offers you the essential foot-long chili-cheese-onion dog right across from the gate for your convenience:
Don’t get too smug, either, if you’re not a big butt pilot–we’re only two of 165 butts on my airplane. Yeah, we notice–
The suitcase will fit under the seat–but what about fitting in the seat? Anyway, that’s what’s driving up fuel costs, along with the constant mayhem in the middle east, hurricane rumors near the Gulf, a flu outbreak at a refinery in Jersey–whatever. Those are things Al Gore says we can’t control. Eating in flight is quite another thing.
But actually, it doesn’t look like Big Al’s skipping any meals either. So let’s just forget it–this is The Land of Plenty, to fly across it is going to take plenty of fuel because of all of the plentious butts on board.
Canada’s future is certainly bright, judging by the students in Miss Giulia’s sixth grade class at St. Monica Catholic School in Ottawa. What an articulate and considerate group they are, and they were gracious enough to share with me some questions about airline flying after studying the basics of flight earlier in the school year.
What do kids wonder about when it comes to flight? What did they discover in Miss Giulia’s classroom that sparked further questions about flight?
I asked–and they answered. Here’s a selection of their questions and my answers, with my heartfelt thanks to Miss Giulia and the entire class for generously sharing their time and ideas. In fact, they asked so many good questions that in order to answer them all, I’ll make “JetHead Goes to School” a series reappearing now and again with new questions and their answers.
That’s a good question. If you stay upwind of the storms, usually there’s no effect, although lightning has been known to reach ten miles from a cell to another cloud—or an aircraft. Hail, too, can blow out of the top and travel for miles. So it’s best to keep a healthy distance.
The rules are, we need to stay at least ten miles from any thunderstorm. Radar helps us do that, especially at night when the storms are difficult to see. Here’s a picture I took as we flew by a storm pretty close: 

Any contaminant ruins the smooth flow over the wing. In flight, the leading edge of the wing—that’s the forward edge—is heated internally with air ducted from the engines that is at about 500 degrees. No snow or ice can accumulate there. You probably never noticed, but we also have to check the jet engine intakes for snow and ice. Chunks of ice can break off and get sucked into the engine, damaging the components that are spinning at 30,000 RPM or more.
We usually de-ice near the take-off runway because the de-icing fluid loses its effectiveness over time. We have charts that are based on the type of precipitation falling at the time that shows us how long the de-ice fluid will protect the wings, so we make a good effort to be ready for take-off right away after de-icing.
As with any major endeavor, the pilot career field is difficult to get into and stay successful in year after year. There are constant checks and exams we have to pass, not to mention twice a year physical exams. But also like any major endeavor, anyone, male or female, can succeed if they set their mind to it and do the work required.
That’s all the space we have for this week, but check back regularly for more Q&A that will become an ongoing series, “JetHead Goes to School.” Again my sincere thanks to the children of St. Monica’s school and their most conscientious and caring teacher, Miss Giulia.

That’s here, middle of the night here, before you messed it up. Spartan. Antiseptic. Do not disturb. A trail of clothes from the door to the bed–worry about everything else tomorrow.
Sleep, and it’s that dream again: you can find the gate, find the plane, but there’s no door from the gate to the plane. Which is the way home, of course. No way home–just the waiting place, halls of marked time and any old place.
Good dog–you’re ready to swim in the deep blue. People will ask you questions, like “What’s it like to be a trained dog working in the blue every day?” Or maybe they’ll have something equally inane more for each other than for you, like “we’ll let him on” or “we need him” as you try to slip by them going to the office. Funny stuff, right? More likely, though, they have to go to the bathroom; they want to share that with you, assuming you have a constant awareness of toilets and locations, like you do with bailout airfields and low fuel contingencies in flight, right? Funny stuff.
Just get me to the gig. Snake through the masses herding across the wide-open plains, grazing, mooing; hoofbeats at a shuffle.
The ants go marching out again, hurrah. Step around, mind the Mickey head. Wind your way through; heft the bags, schlep the bags, onward to the gate. Show your ID: yeah, it’s Mickey. Let him on board.
She’s your big ol’ dance partner, every song, every leg, and just like you: all about the getting there–but not staying. Folks trundle off, more trundle on; makes no difference. We do our same dance steps, carefully and deliberately without art. Over and over–same old song. You know the words:
We say Mass for the Earth, the litany of escape–then we leave, but everyone still in their pews, seatbelts on and tray tables stowed. Then the aluminum conga line–every-buddy-CON-ga– to the runway. This:
In this:
Unpressed and rumpled–doesn’t matter; a little faded, all the better. That’s cruising, ain’t it? It’s like Saturday against your skin. That’s the jailbreak from the suitcase–off with the polyester, and Mickey’s head; jeans, amen.

