Archive for communications

Flight Crew Talk: The Beatings Will Continue.

Posted in airline cartoon, airline pilot blog, flight, flight attendant, flight crew, jet flight, travel with tags , , , , , , , , , on May 15, 2013 by Chris Manno

What we have here . . . is a failure to communicate.

You wouldn’t think it would be so hard for crewmembers to communicate in flight–we have the technology; interphone, PA system, headsets and handsets–even our oxygen masks on the flight deck are wired for sound.

Nonetheless, once the cockpit door is closed, communication dies a slow, miserable death and as captain–it’s YOU taking the Cool Hand Luke beating from the Road Boss.

You don’t like it, I don’t like it–but that’s the way he wants it . . . so he gets it.

Let’s start with what’s usually the first salvo, fired right as we climb through ten thousand feet. That’s the magic end of “sterile cockpit,” which is the time period when flight attendants know non-essential communications with the pilots is prohibited because it’s a phase of flight requiring our concentration in the cockpit, and distractions are not welcome. I have answered the crew interphone when we’ve received a call below 10,000 feet with the admonishment, “We’d better be on fire if you’re calling me now.”

But above ten thousand, here it comes: “Can you turn down the air?”

Sigh. What does that even mean? More cold air? More hot air? Higher temperature? Turn down? So begins twenty questions: “What is it you want?” Sadly, though, the whole thing is our own fault or, honestly, usually the F/O’s fault.

ac tempThat’s because F/Os just CANNOT LEAVE THE TEMP CONTROLS ALONE. This is especially true of those with lingering brain damage from the MD-80, which essentially had a caveman vintage air conditioning system that DID require a lot of tweaking. On take-off, at full power, it could make snow in the back if you didn’t nudge the temp control valve off of the full-cold stop.

Not so with the Boeing–but F/Os HAVE to mess with it anyway–even though if the temp was comfortable on the ground, the Boeing will maintain that in flight.Nope–F/Os have to mess with it, have to do something, even though automatically, it’s fine left alone.

And that brings on the second failure to communicate. Inevitably, the F/O has to argue, usually tossing out, “Well, the duct temp says 75 degrees.”

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Unfortunately, the crew interphone system is a party line, and the flight attendants are listening. Sigh. They don’t give a damn about the duct temp–neither do I–they just know if they’re comfortable.  But that’s the pilot pigheadedness: we already know everything.

To reiterate, as I bump all three compartment temps down, just leave it alone, and give them whatever the hell they want. What do you care? You’re not back there.

Plus, use your head: this is a senior turnaround flight, with senior flight attendants swathed in layers of polyester, hauling carts and traipsing up and down the aisle. You think they want heat? You think I do? Sitting in the gazebo, direct sunlight–I constantly reach over and call for more cool air. You’re cold? Too bad–next flight, bring a sweater.

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Now, let’s visit the cruise portion of our non-communication. The primary voice passengers hear is the PA, which announces information pertinent to our flight, like arrival time and weather. That’s key information for travelers and crew alike. But, there’s a catch: flight attendants can’t hear the PA.

For flight attendants, the PA is like a dog whistle: we can all hear it, average dogs that we are, but flight attendants are oblivious. You could have just said over the PA “we’ll be landing in one hour” and within minutes, the interphone chime will go off and the question will be, “When are we landing?” And not just once, because not only do flight attendants not hear the PA, they don’t talk to each other either. So you’ll get the same call two, maybe three times.

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And never mind that you’ve given them a hard copy of the flight time before takeoff, and that they’ve typed that information into the touch screen at their station controlling the passenger information and entertainment system . . .

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. . . and that touchscreen, if they look at it, will tell them how much longer we have left in the flight. But, that would mean they’d have to look at their watch, then do the math. Especially when we’re landing in a different time zone–it’s easier to just call up front and ask me. Right?

Well, maybe not me. My answer is usually relative: “About ten minutes early.” Which means: look at your watch. This is your flight–know your own schedule.

Or, look at the gee-whiz panel at your station, counting down the minutes. Or, do the unthinkable: ask one of your colleagues in the back? Nah. Whether it’s the temperature or the time, rather than ask each other, just call up front. All of you–not one call, but four, because you can’t hear the dog whistle or talk to each other. Even had a fifth flight attendant, just riding the aft jumpseat home 130 feet behind me, ask me to “cool off the back.” Seriously?

Okay, it’s a given: we work together, fly together, even all talk–sometimes at once–to each other. We just don’t communicate very well. So, my new policy is this: any time the crew interphone chimes, I look to the F/O and say, “It’s for you.” He’s the one screwing up the temp anyway.

And at least I’m happy, and that’s a start.

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