
Let’s have a moment of silence for a friend we all fondly remember and will dearly miss: leisure air travel.That’s right, the “leisure” part is dead and gone–but the “air travel” soldiers on, orphaned by the Airline Deregulation Act and held hostage by the price of oil, the largest cost item in the airline business.

So let’s move on, because that’s what life does even as we mourn the dearly departed which, in this case, seems irreplaceable. Nonetheless, we’ll all have a better trip if we leave the old guy dead and buried and consider what we have left to rely on.
So turn over a new leaf and begin with a new vision: travel is no longer a leisurely activity but rather–it’s war. Like any war, you need a strategy, valid reconnaissance of the battlefield, weapons, and the resolve to use all of these assets.
Here’s the turning point for any air traveler: you can be passive and let the air travel system decide for you what happens, or you can declare war on the air travel system and fight your way from point A to point B to your own advantage every step of the way.
Staffing cuts at airports and airlines and even hotels and car rental companies have reduced the level of live assistance available when you travel, and the system of check-in, security, interline connections, customs clearance have only become more complex and arcane. In reality you really have no choice but to proactively manage your own travel.
In short, it’s a war–and you should approach it that way. Here’s how:
Your Battle Plan
1. Intelligence: Know your enemy, find out where the opposing forces are and how many. You must get through their lines to even have a chance at air travel and the opposition forces are intent on keeping you out. Unless you’re driving a fifty-foot semi hauling beverages or merchandise, in which case you’ll be waved through the security perimeter:
Not a beer truck driver or any type of merchandise hauler? Too bad: you’ll have to cross the lines the hard way. But no matter, because this is where “Intelligence”–both literal and figurative–comes into play. You must find the easiest spot to penetrate in order to get to your aircraft. Do the required reconnaissance ahead of time.
Every single major airport has a website now that just begs you to visit–and you should, from the intelligence sense, so you know the unfamiliar territory you’re trying to invade. Look at the wealth of information you need to know ahead of time:
Click on the graphic above to see the actual DFW Airport site.
You’ll find parking information, gate and airline locations, entrances and exits, security checkpoints, rental cars lots and more. Now, you can really use your literal intelligence.
Leaving on American Airlines? Here’s a diagram from the DFW Airport website displaying Terminal D, the largest of the three American Airlines terminals at DFW:

If you were to view all 3 of the American terminals, you’d see how much larger and more spacious this one is. Does it matter whether or not your flight or even your airline leaves from this terminal?
NO! You simply want to make it through security as quickly as possible–and this terminal has the largest security check points of all terminals in the airport. Plus–if you’ve done your recon thoroughly, you’ll note the train connections from this terminal to all of the others in a matter of minutes.
Compare this to terminal C:
You can compare the relative sizes of these terminals better on the DFW website than I can reproduce the diagrams here, but the point is this: for the least amount of waiting, check-in at the largest, less-crammed terminal. If you were to consider auto traffic flow curbside (right to left in both diagrams), you’d observe another useful tidbit: people driving to the airport naturally stop at the first available check-in point for both curbside and counter check-in, so plan to proceed further down the terminal where due to human nature–less passengers accumulate for check-in or security.
Nowhere is this more significant than at Denver International Airport which, like Dulles, Pittsburgh, Portland and many others, has one main terminal that accomplishes security screening for all satellite terminals:
Again, auto traffic dropping off passengers approaches from the right, so passengers naturally stop at the first available space–and go to the closest security checkpoint. But there’s an identical security checkpoint on the other end of the terminal which is normally less crowded–use it!

This is an actual picture of the Denver International Airport security checkpoint that’s on the right in the diagram, the one passengers come to first, so it’s normally jammed. But if you look at the airport diagram, you’ll find an identical security checkpoint farther from the initial checkpoint and it’s half empty because most people have rushed to the first available.
Lessons learned: there’s really no practical correlation between where your intended gate is and where you must either park or clear security, because there’s inter-terminal transportation that will get you to your gate faster than it would take for you to wait in a huge line–and with less frustration on your part. Also, the airport information for your departure, connecting and destination airports can be found on-line and can answer just about all of the questions you might have regarding locations, gates, services and facilities. Do your reconnaissance ahead of time and out-think the obstacles to your entry!
2. Battle Plan: This really goes back to intelligence in both senses. That is, you need to have all of your vital information at your fingertips, and here is the worst item for discerning that vital information:

That’s right: your boarding pass is an awful way to keep track of the important data. That’s because formats vary, times may vary despite what’s printed on the boarding pass and depending on how long ago they were printed, flight numbers may have changed as well. Plus, times listed on the boarding pass are normally boarding time, not departure time, making it even more confusing to cross-check the monitors in the terminal. And normally, you’ll have more than one such card and sorting them out with your hands full of carry-on luggage and whatever else you’re juggling is a losing proposition.
The only information on your boarding pass not subject to change is your name and destination–which you already know, right? Fly smarter–use a smart phone:
I use this system as an airline pilot because it is active: I don’t have to search out the information regarding gates and times because that info is constantly pushed to my phone. This is but one airline’s automatic text notification system and every major airline now has such a service. This will immediately update you on gate location and departure time changes, plus, most (like this one) allows you to customize the information: want a notification an hour prior? And two hours prior? No problem, the latest info will find you and if it’s bad news like a delay or cancellation, you’re the first to know and thus first to rebook–also on your phone. Make sure you have your airline’s smart phone application installed and working on your phone and you can begin the re-booking process without standing in line for hours.
3. Once through the enemy lines: I can’t tell you how many people in the terminal will walk up to the gate counter and ask, “Am I in the right place?”
Sigh. Do we really have to play 20 questions? Where are you going? What is your flight number? What is the departure time?

This is what you can expect if you ask me if “you’re in the right place:” if you are very old or very young or don’t speak English, I will help you in any way possible. But if you’re an average traveler, I’m going to teach you to help yourself: “There are the flight monitors; look for your destination and flight number and you’ll find the departure information you need.”
Why don’t I just look it up? First, because the time and gate can and very well might change–and passengers need to be aware of where that vital information is. And if the flight isn’t listed yet, any planned info I dig up is too likely to change for it to be of any use.
All of the pertinent information related to your flight is at your fingertips if you install the smart phone app for the airline(s) you’re traveling on.

Often times this information that the airline’s application pushes to your phone will be even more current than any information an agent or crewmember can provide because it is updated instantaneously.
Plus, if you’re shrewd enough to bookmark the airport sites for your departure, arrival and connecting airports, you’re ready to find answers quickly and easily without having to search for scarce customer service reps at any point in your travel.
After Action Report
You now know where to find, bookmark and save the vital information pertaining to your travel. Even five years ago, the push technology that today can keep you fully informed didn’t exist or if it did, it was too large to store on a handheld device.
That’s no longer true. Now, you can bookmark airport websites, download and save airport diagrams, and keep all of your itinerary at your fingertips. Once you have this information plus real-time data pushes from the airline to your mobile device, you won’t find yourself chasing the important details any longer. Instead, you’ll have instant access to current information, plus reference charts and service information coming to you, not you chasing bits and pieces of vital information around the airport.
That’s not just smart, but plane smart. Why would you travel any other way?



















What better to beat the blistering heat of a Jethroplex summer than a float in your own ce-ment pond? You bid the later-in-the-day flights and you’re senior enough to hold them. That means the morning run–helps you sit still for the 6 or 7 hours you’ll be in the air–and an early afternoon swim. Then, reality check waiting on the iPhone:
You knew that. LaGarbage today, tomorrow too–then LAX the next day. That’s your work week. Get ready.
That’s the current radar picture in the New York metro area. The stuff just north of Tom’s River will be a problem if it doesn’t move out to sea. You can tell there’s a front line between Jersey and NYC somewhere–just look at the temperature difference. Cold air slipping under warm air produces big boomers, and it doesn’t take much of that to disrupt the inbound flow to Kennedy, Newark and of course, LaGuardia. Shrug. Deal with it when you get there–but prepare for it before you take-off: more fuel.
Board 160 passengers. Preflight. Taxi out. Climb.
Radar watch is beginning to turn up signs of the frontal clash converging on the northeast. Super radar–good picture out beyond 300 miles, has it’s own GPS so it knows where all topographical features are and screens them out of the radar image. Good to be sure that what we’re seeing is nothing but weather.
Lunch? Dinner? Whatever–it’s the last food you’ll see today. Everything at LaGarbage will either be closed or out beyond security, which you don’t have time for: they’ll be clamoring to board 160 passengers outbound as soon as you get there. Speaking of which, within an hour of landing, we can get the current weather at LaGuardia and print it out:
The FMS begins its backward countdown of miles to go and upward count of vertical velocity required to satisfy the arrival restrictions. Cool?


Refiguring the approach is not a big deal. But it’s a bad sign: runway changes take time and lead to a huge backup on the ground at LaGuardia. Plus shifting winds mean unpredictable weather due to frontal passage. Alright, plan “B” is the runway 4 approach. Reprogram the FMSs, the courses and the nav radios.
More jets at the bottom of the stack are heading for Philly; we’re still sound fuel-wise. Patience.
The ugly blotches here are actually the towering cumulus we’re sinking into here:
Already have the crew strapped in, all passengers down. Actually, the bad weather is a relief in a way: everything slows down as radar separation is increased. Plus, the approach is a straight-in, precision approach rather than the hairpin visual approach that is officially called the “Expressway Visual:”
Lots more fun from a pilot standpoint, but definitely more hectic. Finally, the wide swing to finally. Configure. In the slot: altitude, airspeed, configuration, glide slope, localizer.
No time for relaxing–it all starts again in 50 minutes, outbound with another 160 passengers impatiently waiting to board. The inbound holding and the LaGarbage ground congestion has already set us behind schedule, and passengers have connections to make at DFW.





I couldn’t hear the exact back and forth between the steamed woman and the officers, but in the end, it seemed the officers weren’t the cause of her anger: she grabbed her boarding pass, shot a pointed glance back at her handcuffed partner—then boarded the flight.
Would be flying faster, but 280 is the best turbulence penetration speed and though the ride’s not overly bumpy, the latticework of cloud to cloud lightning straight ahead promises roughness. We’re making a beeline for one of the four arrival corner posts for DFW at 10,000 feet.
Getting a good look at the current radar sweep and things look ugly. The cells have broken up and are scattered like mercury all over the place. The DFW airport arrival information is automated: weather, winds, runway–all printed out from the on-board data link printer. The DFW info says landing south–so you set up frequencies, courses and descent altitudes in both sides of the Flight Management System, as well as both pilot panels. While he flies, you brief the approach.
“Off schedule descent,” you say, punching off the warning light. Reset the cruise altitude to 5,000, which is lower than where you are, to let the computer recalculate and catch up.
Pause, wherein you can imagine the controller saying to someone the ATIS is wrong. “I’ll check on that, but plan north.
The left generator bus source is gone. Is it the generator or the bus that’s failed? Regardless, we’re flying with only one electrical source–the right generator. Not good.
Left base turn from an angling downwind. Mike’s doing a good job–he sees the bad angle and is slowing and calls for dirtying up with flaps and gear. The runway’s coming into view on my side. Good altitude and speed; the intercept of glideslope and course will be fine.
After landing checklists, taxi in. Careful, do the job right all the way to the chocks. Engine shutdown.

Yeah, my ass. Sorry–been fooled before. Now, we deal with gut feel and radar. Forecasts? Farther out than a couple hours–pretty well useless. Keep flying.
LAX, first stop: got to have a cup of the strong Brioce Bakery coffee. Kind of crave it flying to LAX. Westbound passengers happily herding off; First Officer about his business on the ramp, catering, cleaners. You?
The first round of bad news comes up on the data link printer in Arizona: “0300 DFW tempo 1ovc tstm lgtctcctg 34012g25 29.77 prsfr.”
I like the way Angela makes coffee, the old-fashioned DC-10 technique: a splash of club soda on the bottom of the pot before brewing–eases the acidity, gives a smooth flavor. Hell, no rush here–I hate redoing stuff. The radar picture won’t be too well defined until about 300 miles out, even better at 160. Have a cup of Boeing brew and relax.
Okay, now we’ve got something to work with. Did I mention how much I love the 737-800 radar? It has its own GPS system, always plotting where it is–and it knows the terrain everywhere it finds itself and miracle: it screens out ground clutter–and does its own tilt for each range. What you see is what’s there–how cool and smart is that?
Tough darts, wingnuts: when it was me in the Air Force flying the White Rocket, I’d have said tell the civilians to get lost–we’re busy here. Now, with 160 passengers and a crew of 7 on board, I think differently.

Supposedly, the terminal folks are on their way back and they’ll fire up the FAX machine for him and his 140 passengers. Too bad you ain’t on the Boeing, I thought but didn’t say.
We start engines, a ground man pulls the chocks and salutes: clear to go.
You’re traveling by air this summer? Good. But there are a few things you should know and be sure of BEFORE you get to the airport. And, of course, some shortcuts and time-savers and more things you should be aware of once you get to the airport to avoid an ugly surprise on check-in.
Combine that with tight customer service staffing and you have the makings of a travel headache–which is preventable. Read on.
2. Know your status. That is, are you protected from cancellations or delays? If you have a deadline at your destination–say, a time sensitive event (wedding, graduation, business meeting, etc) or follow-on reservations (a resort or cruise booking, or flight on another carrier), what protection do you have in the event of a delay or cancellation?
Be aware that most airlines offer compensation or modified travel in the event of situations within their control (say, flight cancellations or mechanical delays), but most people don’t seem to know that airlines and federal regulations do not stipulate any accommodation for weather-related delays or cancellations. Thunderstorms at a major hub, in summer–what are the chances? Pretty darn good, unfortunately. And along with rain, hail, and damaging winds, storms usually bring delays, cancellations and misconnects.
Are you prepared to sleep on the floor of the terminal if weather delays you inbound and the last flight of the day to your destination has already departed? Don’t plan tight connections–or in my opinion, any connections to the last flight of the day, for exactly that reason. But if you must, be prepared to find an airport hotel on your own or, sleep in the terminal. Ugh.
One further note about “knowing your status,” and this is important: did you buy your ticket from an online source other than the airline itself? If so, read the “conditions of carriage” before you agree to the purchase of a ticket: many of the larger online travel sites sell bargain basement seats–but they are for a specific flight, with no recourse if you miss the flight. In other words, the deeply discounted seat does not come with any airline follow-on obligation–that’s how the online site got the cheap pricetag they sold you on. But again, if you misconnect for any reason, your travel is over.
First, sign up for whatever notification app your airline offers. Not only will this automatic function give you an immediate heads-up on your assigned gate and departure time via text message or email, many major airlines will also notify you of a cancellation or significant departure or arrival delay long before the delay appears on monitors in the terminal.
Want to play Superman? Turn your cell phone on as soon as allowed after landing. You’ll be notified by text or email of any cancellation on your itinerary–then you can call the re-booking number on taxi-in and start damage control to save your trip. Same goes for the hours before your origination–keep listening for the text alert regarding your flight. Even if things go well, you’ll want to know what gate you’re scheduled to depart from. In all cases, have your reservation info handy for re-booking–an agent on the phone or face-to-face can access your itinerary instantly if you can provide the record identifier (usually a series of letters and/or numbers) on first contact.
It’s going to be a busy summer for air travel this year, with record crowds and limited customer service options in the case of weather-related delays. But these three simple steps will put you well ahead of the crowd all rushing to rebook flights or deal with a delay. Secure your seat, know your options, stay informed and be ready to rebook.
Little big man standing by the gate, already gone.
Way too familiar, and I’m too foolish to pretend I don’t notice. Last minute, before boarding myself and stepping into the cockpit, staying out of everyone’s hair until about ten minutes prior to push, I do what I can. Mom’s there, bereft, dying a little inside, not even hiding her pain. What can I do?
First, parents: ante up. All major airlines now have programs to care for kids who fly “Unaccompanied,” or “UM:” Unaccompanied Minor.” They are not not free. But they are essential. Your child will be logged in to the system, your credentials and those of whomever is on the other end will be verified. So whoever picks up your child will be positively identified by official documentation: driver’s license, passport or government issued ID. I watch it every week: our flight attendants will walk your child out and verify that they are delivered to the correct person.
Mid flight? You say you’ve booked them on a thru-flight, meaning no aircraft change enroute? GMAB! I can’t tell you how many times my flight sequence from one coast to the other, same flight number, supposedly same aircraft, gets changed. “Take all of your belongings of the plane,” the agent will say on the P.A., “and proceed from this terminal to the new gate in the other terminal.”
Important to me, hope it is to them. Regardless, when we have the UM vouchers, now my crew knows who they are and where they’re sitting. And someone will hand-carry them to where they need to be.
Back to our departure. Mom ready to crater, her son already on my jet. I approached her from behind.
For many passengers, flying is an unfamiliar, sometimes confusing experience made all the more so by the lack of understanding of inconveniences like ground delays.
Why?
Why more spacing? Because if we as pilots can separate ourselves from other aircraft visually on an approach and landing, we need only five miles of separation. If we’re flying in reduced visibility, that separation requirement at least doubles to ten miles. That cuts down the number of arrivals possible per hour.
Why? This happens at DFW now and then because of the seven runways, five are oriented north-south, two are northwest to southeast. Doing the math, two runways rather than seven handling arrivals will of course mean delays.
Why? Sometimes it becomes a question of real estate: if a storm at your destination has stopped their outbound aircraft from taking off, there often is simply no room to taxi and park a slew of inbound aircraft. This is particularly true at small, congested airports like LaGuardia and Washington Reagan, but even large airports like DFW can become gridlocked as well.
What about when you’re told there’s an “outbound Ground Stop” for your airport? Rare, but it happens.

Plus, in my pilot mind, after about forty minutes of holding, my air sense tells me it’s time to find a better place to land. It’s simply not prudent from a pilot standpoint to arrive at an alternate without extra fuel for contingencies there. And if we do have to divert, depending on how long my crew and our duty day has been, the FAA may mandate that we’re done flying for the day–which means you are too, wherever we are.
Couldn’t come at a worse time, when each cent spent on fuel strains the budget of every major airline. The fact is, a direct operating cost airlines cannot avoid is fuel usage, which is directly linked to the aircraft’s gross weight. Suddenly, there’s this:
That’s right: double-fudge brownie sundaes–in flight. Which brings us back to the jet’s take-off and climb gross weight. Seriously gross, in some cases.
Back in my Diesel-10 days, I flew with a giant of a captain who shall remain nameless but his initials are Big John. He must have tipped the scales close to three hundred pounds, and I admit, as a First Officer doing the flight control check, I’d purposely pull the yoke back far enough to jiggle his big gut (he’d say, “Whatcha tryin’ to do, boy, loop it?”) hanging over his lap belt.
Mystery solved on our first layover: the “galley wench” (that’s the flight attendant who served below decks in the DC-10 lower lobe galley) said he was downstairs with her, hoovering any uneaten food from passenger meals that were left over.
Maybe that comes from the grand tradition of fat sea captains who had to keep themselves well-marbled to survive months bobbing around on a hostile ocean. You never know when you’re going to have to spend two seasons and an eternity of reruns on an uncharted desert isle.
You never know just how long a three hour tour is going to be, right? We were doing a lot of trans-oceanic stuff in the ten, so maybe John was planning to be the only guy surviving in a life raft.
Regardless, Big John was just one of a growing number–literally growing–pilots who over the span of a career, drove up the fuel burn of the airline as his career dragged on.
First, there’s the big guns that announce themselves with a “ding” on the flight interphone: “Hey, we’ve got [insert uber-caloric dessert here] in back if you all want some.” Or, it just comes already on your crew meal. Either way, there’s this:
A dense chocolate cake-like pie. Sure, just eat a bite or two, right? You’ll run it off on the layover, right (in Toronto in January? YOU’RE LYING)? You missed lunch too, see, and this is okay therefore, mangia, right?.
Coming out of several Florida airline catering kitchens–it’s really decent Key Lime pie. Somebody actually recognized that Key Lime’s are just like any other limes–added for the citrus flavor for the pie, not the color–and it looks and tastes authentic. Probably about 800 calories, too.
It’s kind of densely creamy with just the right amount of tartness. And another 900 calories, probably. Sometimes the dessert just looks so innocent sitting there on your tray, small and innocuous, looking up, suggesting hey–eat me.
But word gets out when the inflight menu changes: hey–the cheese cake’s back. Burp. And sure, the salad’s always a sensible choice . . .
. . . as long as you don’t chase down it with another fat bomb:
I’m less vulnerable to the cake, which often is dry enough to suck all of the moisture out of your already parched (from the 2% cabin humidity) body.
That and the hermetically sealed bread item could absorb a fuel spill of considerable magnitude. So I find those non-confectionary things easy to avoid. But then there’s the catering out of Mexico:
Always some type of pastry dessert that face it–you’re going to try some of it. And when you do, you’re stuffing all 900 calories into your pie hole.
This is The World’s Most Dangerous Pastrami, slapped together lovingly (“Ey–we don’t got all day here, whaddya want?“) in the employee deli in La Garbage Airport, Flushing (is it just me or are these terms all appropriately suggestive?) New York.
But tofu’s healthy, right? Shut up:
Here’s the Blow Your Head Off spicy tofu, an O’Hare exclusive I can’t resist. The heartburn alone will keep you awake for at least a thousand miles, which is kind of the point.
You’re eating them. yes, you can defend yourself from any smells . . .
But you’re not gonna avoid cookies, are you? And never mind in flight, what about the junk you bump into hanging out before the flight? Like the old faves stationed around the nation, waiting:
It’s the best breakfast burrito in the nation, waiting for you at a little shop in the Albuquerque airport. Perfect salsa, will light your hair on fire. And in the Portland Airport, “Good Dog Bad Dog,” with sausages you are going to eat no matter what.
Need a closer look? There’s a video look at “Good Dog-Bad Dog” on the bottom of this page. Go there, try one–you’ll be hooked, too. And speaking of dogs, back to basics in the Oklahoma City Airport–Sonic, headquartered in OKC, offers you the essential foot-long chili-cheese-onion dog right across from the gate for your convenience:
Don’t get too smug, either, if you’re not a big butt pilot–we’re only two of 165 butts on my airplane. Yeah, we notice–
The suitcase will fit under the seat–but what about fitting in the seat? Anyway, that’s what’s driving up fuel costs, along with the constant mayhem in the middle east, hurricane rumors near the Gulf, a flu outbreak at a refinery in Jersey–whatever. Those are things Al Gore says we can’t control. Eating in flight is quite another thing.
But actually, it doesn’t look like Big Al’s skipping any meals either. So let’s just forget it–this is The Land of Plenty, to fly across it is going to take plenty of fuel because of all of the plentious butts on board.
