Archive for airport

How to Be a Decent Airline Captain

Posted in air travel, air traveler, aircraft maintenance, airline, airline cartoon, airline passenger, airline pilot, airline pilot blog, aviation, fear of flying, flight, flight attendant, flight crew, FoF with tags , , , , , on April 9, 2019 by Chris Manno

APL cover image 1

Here’s my perspective after more than 27 years (and counting) as a captain at the world’s largest airline. When you are lucky enough to attain that fourth stripe, your challenge—and it’s a big one—is to transition from a team player copilot to a decent captain. Yes, I said “decent,” because before you can be good or even excellent, you have to be at least decent.

air captain upgrade 001

Here are my Top Six “decent captain” benchmarks:

1.Focus: There’s a wide spectrum of distraction that spills into your purview as the disparate functions that produce your flight, all of which have complications, setbacks and shortcomings, begin to rear their ugly heads. Don’t get into the weeds with the messy details. Hold firm that “when everything’s right, we’ll fly” then stay out of the sausage-making that is the flight dispatch process. Your job isn’t to fix anyone’s problem, but rather, to hold firm that nothing moves until everything is done properly. In fact, I often make myself scarce when there are maintenance or other logistics problems because they really don’t need another voice in the chaos. I just make sure Flight Dispatch has my cell number and tell them “Call me when everything’s ready,” then head for a crew lounge.

2. Go slow. Not, “drag your feet,” but take it slow and steady, especially when everyone else is rushing, as is typical in the process of turning around a jet and launching it off again. Everyone else in the process is urged to maximize the pace to satisfy time constraints. Your focus is to not rush, not let your crew rush, because you’ll answer for whatever mistakes are made if they don’t take adequate time to fulfill all requirements before the wheels move. You be the one not in a hurry, and reassure the crew that they must pace themselves and not rush.

IMG_6601

3. Stay out of the way. That starts in the cockpit: your First Officer knows what he or she is doing, and they have a lot to do. Stay out of their hair and let them work. Ditto the cabin crew and even the agents. That’s not to say “hands off,” because ultimately, you’re in charge of and accountable for everything that goes on with your flight. But the thing is, if you let people do their jobs—silently observing that everything’s in order—your crew will operate more efficiently than if you micromanage. Don’t interfere in the FO’s preflight flow, just observe that everything’s done properly with a minimum of your input, which a competent copilot really doesn’t need.

4. Never argue. Seriously: you’ve already won—you are the captain and have the final say. There’s really nothing to argue about or no confrontation necessary when you say, “When this is done, we’ll leave. And not until.” Then, as in the “focus” step above, be sure Dispatch has your cell phone number and make yourself scarce.

air captain magic trick 001_LI

5. Trust your instincts. Almost ten years ago, the FAA issued a warning circular based on aircraft manufacturer analysis that stated the automation in today’s airliners has exceeded the human capacity to do backup calculations. You must realize that often problems are layers deep and only surface late in the dynamic, real-time process that is flight. It’s not unusual to admit we “don’t know what we don’t know,” so better to trust an instinct that tells you “something’s just not right” and go to Plan B. And that’s key: have a Plan B, and C and D if necessary. Always have a plan, a backup, an out. Ultimately, if something “just doesn’t feel right”–it probably isn’t.

6. Ask the right questions. This is vital in flight. When complications arise as they always do, don’t ask your First Officer “what do you think of my plan?” You really don’t need that answer as much as this one: “What am I not thinking? What am I missing?” The FO can offer critique or support for “your plan,” but you really need to know what your FO is thinking, what you might be missing, and what you might not have considered.

Mike Tyson said, “Everyone’s got a plan until they get punched in the face.” Everyone thinks they know how to be an airline captain–until they actually have to do it. That, like a punch in the face, is a reality known only to those who actually wear the fourth stripe and bear the actual responsibility. Life becomes a new kind of serious in the left seat, no matter how it looked from the right seat or anywhere else.

So work on my Top Six, and dedicate yourself to becoming a decent captain. Nothing beyond that is possible until you do, and nothing will work well for you if you don’t. Good luck.

 

My workspace.

My workspace.

 

 

A 737 Pilot’s Thoughts on the Boeing Aircraft

Posted in air travel, air traveler, airline, airline cartoon, airline industry, airline passenger, airline pilot, airline pilot blog, airline safety, airliner, aviation with tags , , , , , , , on March 13, 2019 by Chris Manno

selfie cockpit 2

I’ve been flying the 737-800 for just over 11 years and in that time I’ve logged over 6,000 pilot-in-command hours in the aircraft. Here’s my simple appraisal of the jet based on this firsthand experience: the design and engineering of the 737 is superior to every other airline jet I’ve also logged over a thousand pilot hours in, including the DC-9-80, DC-10, and F-100.

The 737-800 Next Gen and Max are safe, reliable, engineered and built to the highest standards in the commercial aircraft industry. I’d rather fly a Boeing jet than any other airliner flying today.

C52260C9-4626-40A8-AFD8-7F7A8DFA0741

I’m not alone in this thinking: the pilot’s union–my union–which represents the pilots of the world’s largest airline, issued a statement that says the Boeing 737 Max is safe to fly. The FAA has issued a similar statement. The FAA oversight of U.S. airline operations has resulted in an air travel system that is the safest in the world.

In my experience, the current media hysteria–especially on social media–is pointless and counterproductive.

air max shit pants 001_LI

The social media hysteria over the 737-Max  is absurd.

The reality of the situation is this: both Boeing and Airbus have made advanced airliners affordable and available worldwide. The problem is, not all countries have the aviation oversight infrastructure to ensure the safety of flight operations, to include regulation, inspection, enforcement pertaining to maintenance, pilot standards, training standards and pilot experience.

Passengers in the far corners of the world see a shiny new Airbus or Boeing jet at their departure point and make assumptions about the above factors based on the modern appearance of the airliner–but often, the exact opposite is true: there is little or no aviation oversight, low pilot and maintenance experience levels, poor or no record keeping,  little inspection or enforcement, and generally a low-quality flight operation.

737 mirror

Every US pilot of a 737 is trained to recognize and handle every abnormal situation that occurs in flight, which is a factor in every airliner flying, regardless of make or model. The flying public can be certain that their pilots in the United States, Canada, Europe, most of Asia and all Down Under airlines have the same training, experience and capabilities. Period.

The news hype–especially the screaming of digital media–is a tragic side effect unrelated to the facts of the recent airline accidents so widely reported. The reality is, above and beyond the chaotic noise of social media and and the reckless bandwagon pronouncements of those who’d promote themselves or an unfounded agenda: once the investigation is complete, we will have answers–not until.

Meanwhile, I will continue to fly the Boeing 737 Next Gen and Max based on my firsthand experience that assures me the aircraft is well-engineered, sturdy, reliable and most importantly, absolutely safe.

APL cover image 1

The BEST Airline Cartoon Collection: $2.99!

Posted in air travel, air travel humor, air traveler, airline, airline cartoon, airline cartoon book, airline delays, airline industry, airline passenger, airline pilot, airline pilot blog, airliner, airlines, airport, cartoon, crewlife, fear of flying, flight, flight attendant, flight crew with tags , , , , , , , , , , , on January 4, 2019 by Chris Manno

crew book cover 1-19

The entire, revised airline cartoon collection at a special introductory Kindle price of just $2.99 for a limited time only!

Get yours instantly from Amazon Kindle– just CLICK HERE.

Here’s a sneak preview:

This slideshow requires JavaScript.

Get your copy today!

Fantastic Airline Cartoon Collection–Special Deal!

Posted in air travel, air travel humor, airline, airline cartoon, airline cartoon book, airline industry, airline passenger, airline pilot, airline pilot blog, airport, flight, flight attendant, flight crew with tags , , , , , , on December 24, 2018 by Chris Manno

Fantastic deal on an epic international aviation cartoon book–free shipping worldwide!!! Includes several pages of my own cartoons!

Leeuwis book special
#avgeek #crewlife #airtravel #airlines #airport

A Pilot’s Diversion Strategy

Posted in air travel, air travel humor, air traveler, airline, airline cartoon, airline delays, airline passenger, airline pilot, airline pilot blog, airport, flight attendant, flight crew, flight delays with tags , , , , , , , , , , on July 13, 2018 by Chris Manno

C52260C9-4626-40A8-AFD8-7F7A8DFA0741

“Everyone’s got a plan until they get punched in the face.”

–Iron Mike Tyson

The factors that shape a diversion strategy are both quantifiable and variable. Variables include weather, traffic density, airport crowding, holding pattern location, and what I call wild cards, which I’ll discuss later.

Quantifiable factors include altitude, speed, distance, time and fuel. Though there are many foundational points upon which to anchor a diversion strategy, I center mine on the one controlling factor common to every other facet of the decision: fuel.

That’s one very simple and unifying parameter that is reliably quantifiable and easily revised accurately. So, let’s start at the beginning with known fuel numbers. First, what is your required (you, the pilot, determine this) minimum on-deck fuel? Set that number in stone. For example, in a 737-800, I want 6.0 as a minimum in a divert situation. 5.0 is adequate, but in a divert situation, you really need to pad everything.

Next, the added fuel for holding. Dispatch adds holding fuel to a release when you and they agree on how much you’ll likely need based on destination variables like weather, construction, traffic density and more.

air atc radar asshole

The reserve fuel added for holding presumes you can hold for a specified time, fly an approach to a missed approach, then proceed to a landing at your alternate with your agreed upon (6.0, in my example) fuel.

But in the fuel planning phase, no one knows exactly where you’ll hold nor at what altitude. So, you have to work backwards from your approach to your holding fix: how much fuel will you need from holding to missed approach? Flight planning systems figure an estimate, because again, you can’t know for sure where you’ll be sent to hold.

And here’s where we encounter a few wild cards: we’re not sure where or at what altitude we’ll hold, so we really can’t confirm a fuel flow or total enroute burn. Also, we can’t rule out spacing and delay vectors enroute to the initial approach fix, nor non-optimum speed and altitude assignments along the way. Same thing with the missed approach: there could be multiple vectors, speed restrictions and worst of all, a much lower altitude for the cruise leg to your designated alternate.

img_2662-1

Throw in another factor: priority. If you’re planned to land at the same time as international flights that have been airborne for eight or more hours, you may find—contrary to what ATC might say—that you are vectored around or behind these flights. All of these factors can radically affect your fuel burn for the worse.

Step one: as you enter holding, you can and must determine the probable fuel burn from holding to your destination. Add that to your on-deck minimum. In my example:

Holding at an intermediate STAR fix:

6.0 + 2.5 = 8.5

Now we need to add the planned enroute burn from missed approach to your designated alternate. From DFW to TUL, a typical alternate, that would be an unadjusted 4.5. But we need to adjust that, adding a significant pad for the wild cards I cited above. I’ll add another 2.0. We have:

8.5 + 6.5 = 15.0

So, 15.0 is your bingo fuel: at 15.0 we’ve lost the ability to go missed approach and divert. What’s the next step? Figure the minimum fuel from your holding position to your alternate. Add a pad for the wild cards, and you have your bingo from holding.

If it takes me 2.5 to get from holding to TUL, I add a pad (1.0) and add that to my on-deck minimum:

3.0 + 6.5 = 9.5.

So, 9.5 is my bingo from holding direct to my alternate.

Why the difference? Simple: if you’re holding for a variable that may clear (weather, closed runway, traffic sequence, runway change, and more) you may have an option besides divert. As long as my enroute burn from holding to destination is equal to or less than the burn to my alternate, once the holding cause is eliminated (“DFW is now VFR”) we can proceed safely to our destination and land with 6.5 or more.

air captain upgrade 001

And here’s another wild card you can play: ask for a different holding fix. Chances are, in major airport areas (ATL, JFK, MIA, ORD, LAX) the answer will be no. But in many other places, ATC may grant your request. You can even fudge it by adding “for weather” to your request, which sounds the same as what it really is: “For whether or not we can hold longer.”

A different fix offers one more good option: if you’re not in a stack, you won’t have your fuel burn incrementally increased as you’re assigned a lower altitude. Add to this asset an EFC synergy. Some pilots like to “Go Ugly Early” and divert if their EFC exceeds their planned holding time. But, if you’re sitting high at a comparable fix away from the descending stack, you can safely loiter till your EFC just to see if the EFC shortens, as it often does.

For example, if you’re given a 50 minute EFC and have planned for 35 minutes of holding, chances are decent that if you’re still holding at 20 minutes, that EFC might be cancelled or revised to within your holding fuel.

APL cover image 1

A second wild card is to find a different suitable alternate, possibly close-in. For example, instead of OKC or AUS for DFW, if the weather movement allows, AFW, DAL and even SPS (daytime only) maximize your loiter fuel and when you’re refueled and outbound, you’ll be cleared from tower to approach, rather than tower to departure then center, which may get you slapped with a traffic flow wheels-up delay.

Other good reasons for choosing a different alternate include crowding (you don’t want to be the last jet in line for fuel or a gate) and even time of day for staffing requirements. Finally, if you’re going illegal as a crew as soon as you divert, do you really want to spend the night in Abilene, or would Austin be more “sensible?”

IMG_6451

Regardless, the bottom line is this: your minimum on-deck fuel. Add generously padded buffers for the wild cards, plus figure both from missed approach and direct divert. Monitor both figures. The 737-FMS will display both direct and missed approach fuel predictions—monitor both. We also often put in three or four different potential divert airports and monitor both figures for all of them.

As captain, I ask two things of the first officer. First, “What am I missing?” Not, what do you think of my plan—I really want to know what I’m not thinking of and what would be better. And second, I have the FO pick a divert alternate, and monitor both numbers. That keeps us both in the loop, keeps both sets of eyes on all the fuel numbers and finally, two heads are better than one. They both need to be fully in the game.

And that, fellow aviators, is one pilot’s strategy. Good luck and fly safe.

image

 

 

 

 

 

 

 

Summer Air Travel 2018: We Have Met The Enemy, And He Is Us.

Posted in air travel humor, air traveler, airline, airline cartoon, airline cartoon book, airline delays, airline industry, airline passenger, airline pilot, airline pilot blog, airliner, airlines, airport, crewlife, flight, flight attendant, flight crew, flight delays, travel, travel tips with tags , , , , , , , , , on July 10, 2018 by Chris Manno

img_3385

I stood in the cockpit doorway last night saying goodbye to the deplaning passengers, mostly to support my cabin crew: it doesn’t seem right that the captain should be halfway to the employee parking lot while the flight attendants are still working. So I stay, unless there’s a crew change and the next cockpit crew is waiting to get started on their preflight.

That’s a ridiculous air travel roadblock: you’re the oncoming crew, probably behind schedule, having to wait for the off-going crew to finish fumbling around and get out of the way. “Plane ride’s over,” or “shift change,” I yell loud enough for them to hear in the cockpit. In other words, get your ass in gear and get out of the way.  Some pilots are clueless, gabbing, or worse (sure, we’ll all wait while you use the airplane lav–you sure can’t poop in the terminal) while the oncoming crew cools their heels on a hot jet bridge, waiting for access their job site.

Meanwhile, we have passenger connections to cover down-line, plus more passengers there connecting on our return flight. Ridiculous waste of time changing crews, due to some pilots’ blissful unawareness of others.

air pilot seat cushion stain 001

But a crew change was not the case last night–the aircraft was not flying on again that night. A guy walked up the aisle with the other deplaning passengers, but he took a seat in first class and started tapping on his phone. His wife plopped down next to him.

Fine. Except once everyone has deplaned, the crew is done. It’s been a long day and we all want to go home.

His wife looked stressed-out. Finally, she approached me. “He’s trying to get someone from customer service to help him retrieve my gate checked bag before our next flight.”

“Gate checked bags will be transferred to your connecting flight,” I answered automatically. “No worries. It’ll be at baggage claim at your destination.”

“I need my anti-seizure medication.”

Damn.

“Let me see if I can find it.” I hustled downstairs, but it was too late: all of the cargo holds were empty, the bags on their way to connecting flights or baggage claim.

dfw airport night

“They’re usually not that fast unloading a full jet,” I told her. “But there’s nothing left in the cargo holds or on the ramp. Still, I can get you medical help right now if you need it.”

That’s part of the problem: passengers miss the instructions in the sometimes hectic gate checking of a bag: “Take any medications or important documents out of the bag before you check it,” agents recite the litany.

But mistakes get made. More typically, stuff gets left on the aircraft inadvertently. So here’s the point: always keep valuables, important documents and medications in your on-board hand-carried bag. If you don’t carry one–DO.

air seatback brain

Don’t stash ANYTHING in the seatback pocket.

In the terminal, a woman stopped me and started talking to me in Spanish.  I can help in German or English. But I answered with the entirety of my Spanish lexicon, “No habla Espanol.” I do know “Cerveza, por favor” as well, but that didn’t apply.

She looked puzzled, then began to repeat herself in Spanish, only louder. Which still doesn’t work.

I played the odds: I glanced at her boarding pass, then pulled out my cellphone and Googled her flight number. I showed it to her: departure gate and boarding time.

She smiled. “Ah, si.”

Problem solved. Add the lesson “Google for key info in your native language,” to “get your shit together and get off the plane” (add the caveat, “but wait your turn,” see cartoon) and keep all valuables and medications with you as you travel.

img_3394

Don’t be “that guy.” Wait your turn.

Finally, traffic management. We have rush hour in the terminal between flights. There’s a bustling flow of people going gate to gate to concessions, services, restrooms, wherever. There’s always been the problem of passengers lurching around the concourse, stopping randomly and bottle-necking traffic.

Add two new impediments: the cellphone talker-texter-Facebooker-Snapchatter-Instagramer-surfer ass-clown willing to walk headlong into others or as bad, shuffle-creep along to manage their messages, posts, texts, porn; whatever.

air airport frequent stops 001_LI

For the slow walkers, random stoppers and cellphone nitwits, two words: pull over. Get out of the way, let others get on with their lives as you fumble about your own.

The second pedestrian hazard I see more and more these days–maybe it’s a millennial thing–is those with or without cellphone suddenly putting it into reverse and walking backwards. I say at least twice an airport day–which, like dog years, an “airport day” is about 7 times the hassle of a human day–“this isn’t a good place to walk backwards.” Does that really need to be said?

img_3382

So there you have it. If you’re deplaning–passengers or crew–get your stuff together and move efficiently off the aircraft and into the terminal. Once there, have a destination in mind and actually attend only to smoothly navigating the traffic, always in forward gear. If you need information, Mr. Google speaks every language, though I do not. Finally, keep all valuables, like medications and documents with you at all times.

All of the above advice is for your successful air travel, your crew’s efficiency, and everyone’s sanity.

air crew emotionally unavailable 001 (2)

Want to impress your flight crew?

Show them your signed copy–

img_2700

New edition–over 100 pages of no-holds-barred insider flight crew and air travel cartoons.

Get your own signed copy: $7.99 + $1 S&H (US only) PayPal or All Credit Cards

 CLICK HERE

What’s it like to be an airline captain?

Posted in air travel, air travel humor, air traveler, airline, airline cartoon, airline cartoon book, airline industry, airline passenger, airline pilot, airline pilot blog, airline pilot podcast, airline safety, airliner, airlines, airport, flight, flight attendant, flight crew, FoF, travel, travel tips with tags , , , , , , on June 24, 2018 by Chris Manno

APL cover image 1

An university colleague asked me, “What’s it like to be an airline captain?”

I tried to deflect. “Well, it’s probably not what you’d think.”

Still, he deserved an answer, but probably not for the reason you’d think.  Academia and aviation couldn’t be more different, and I owed him an answer for exactly that reason: academia welcomed me, shared generously, helped me attain their highest degree and let me teach on their college campuses.

air captain upgrade 001

By contrast, the pilot world is largely closed, both professionally and intellectually. When a pilot asks me about my doctoral dissertation, I usually lose them at my research hypothesis. So, I typically deflect that question with, “It’s hard to explain,” even though it’s really not.

Some pilots “are” captains, but that’s mostly fluff. They’re the ones who cling to social media names like “Captain [insert first name]” or worse, “Cap’n” anything. I suspect they’re the ones who used to go by nicknames like “Flyer Guy” and have vanity plates like “IFLY” or “AV8R.” I even know one guy whose wife refers to him in conversation as “Captain _____.” Big hat, no cattle, as far as I’m concerned.

C52260C9-4626-40A8-AFD8-7F7A8DFA0741

Because for me, “captain” was never so much something to “be” as to actually do. When I have the title, it’s only at work and it translates to “the buck stops here” or in more accurate terms, “I accept full responsibility for everything that happens from push-back to block in.” And I’m not solo, because there is a century of aviation history that put me where I am .

Commercial aviation is a communal effort and an aggregate learning curve. In the United States, Canada, Great Britain, Europe, much of Asia, Australia and New Zealand, there’s been a lifetime of hard lessons, trial and costly error, engineering breakthroughs and thorough oversight. That’s been a costly but profitable flight evolution that is responsible for the safe air travel we all enjoy today.

img_2141-1

When I’m the captain, I’m both the beneficiary and the trustee of that collective aviation experience, engineering, oversight and regulation. That’s what it’s like, if you really want to know: I’m the guy saying slow down when everyone else is saying “let’s hurry up;” I’m the one paid to look four hundred miles ahead when everyone else is looking around us now; I’m the one focused on now when everyone else if four states down the road.

I’m looking for “no” when everyone else says “yes;” I’m saying stop when everyone else says go. The easiest thing in the world is to just let things happen, but the more important responsibility is in making them go exactly as they should–or not at all.

That has little to do with vanity plates, forced “cap’n” nicknames, or even titles, which I leave at the airport when I go home, because I’m done “being” captain till it’s actually time to do it all again. And not until.

So maybe that’s not what you’d think being a captain was like, but now you can see that the real substance is in action, responsibility and accountability rather than in the title.

My workspace.

The buck stops here.

That’s why in over 26 years as a captain at the world’s largest airline, you’ve never heard me say on the PA, “This is your captain.” Besides the fact that I have a name, “captain” isn’t who I am, it’s what I do, a charge I readily accept. I’m a trustee of all that has gone before me in aviation, engineering, regulation and oversight. A good day as a captain is one where you’ve seen to every detail, taken care of every requirement, and, as we say, “haven’t bent any metal.”

That’s the reality of “what it’s like to be an airline captain,” and that won’t fit on a vanity plate. Nor does it need to.

___________________________________________________________

Get the insider flight crew view:

img_2700

Over a hundred pages of original, wicked, unapologetic air travel cartoons.

Be an airline insider. Get yours from Amazon Books for $7.99.

Just click HERE.

%d bloggers like this: