Archive for airlines

Winter Flying: Faith and Defiance.

Posted in airline, airline pilot blog, flight, flight crew, flight delays, jet, passenger, pilot, travel, weather with tags , , , , , , , , , , , , , , on January 13, 2013 by Chris Manno

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I can’t decide if winter flying is is one long act of defiance, or shorter acts of combined faith. On a cold January day with an icy, raggedy ceiling and needle-like freezing rain rasping against the fuselage on taxi-out, on board it’s a steady 75 degrees. People aboard reflect the destination, not our departure point–and act of faith on their part requiring an act of defiance on mine.

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It’s actually a worthy challenge, bringing all of the details to a successful conclusion: flight planning, routing, de-icing, preflight, taxi-out and pre-take-off de-icing. There’s a puzzle to assemble, jagged pieces of holdover times for de-icing fluid, precip rates and types–you know what’s reported, but you deal with what’s actually happening–and it’s up to you to account for the difference. Take-off performance degrades; weight limits based on the restrictions of leaving, but with due diligence to the weather conditions 1,200 miles south.

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Boeing has given us a marvelous machine that will wake up encased in ice, but in a matter of minutes will operate from the ice box to the tropics. Not magic–just a lot of grunt work by a lot of people.

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It’s a lot slower, but more than the temperature is involved: there are more requirements, plus people and machines work slower in the cold. As they should be expected to do, but which often results in frustration for those whose involvement is limited to riding the jet rather than trying to fly it safely. Sorry.

But eventually, we get to this:

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Again, that’s going to be slow, too, by necessity. But be patient: the destination must be worth the trip, right? But inevitably, the factors a passenger plans to escape by air don’t make that escape easy.

Half the battle is getting into the air–where the other half is usually just as challenging. Again, the same crud that you want to escape packs a punch from the surface to the stratosphere. We’ll deal with that, too, at 300 knots, or maybe 280 if it’s bumpy. Already told the cabin crew to remain seated till I call them, when I’m sure we’re in safe, stable air. More griping from passengers, I know, but they’re not responsible for not putting a crewmember through a ceiling panel.

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This is how it might look if anyone checked ahead (I did) so it wasn’t surprising face to face, really. Which looks more like this, and nobody’s getting to paradise till they work their way through this frontal line.

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Eventually, we win: the further south we go, the more miles we put behind us, the weather–and the escape–become reality. You begin to get a glimpse of paradise with your 320 mile digital vision. The 20-20 eyeballs show the passage from land to water, a sure sign of warmer days for 160 souls on board, patient or not.

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Soon it’s all blue, with ghostly outlines below that carve the indigo into brown and green, lush islands poking above the mild, warm seas.

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Nassau, the Bahamas, straight ahead. Power back, begin the slow, gentle glide from seven miles high to sea level. More islands slide silently below the nose. Never tire of seeing the parade of blues, browns, greens; paradise.

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Where’s the snow now? The icy grip of winter? Escape–by the lucky hundred and sixty aboard, each with their own getaway plan, winter runaways we eagerly aid and abet: someone has to break free, to teach winter a lesson.

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A world away, if only but the blink of an eye in a lifetime, it’s nonetheless an eyeful. I’m happy for those who’ll stay, at least for a while.

IMG_1390Welcome to Nassau. For me, it’s a few moments of sunshine and sea air on the ramp while ground crews unload cargo, reload, refuel and get us turned around and ready for launch back to the north. Too soon, in a way, but not soon enough in another: this isn’t my escape–it’s my job.  From which, for the vagabond pilot, home is the escape. Will be back here, back and forth, all winter.

IMG_1388He’s headed home, too, a longer way back, but with a couple hundred aboard not facing the cold quite yet. But likely missing the scenery shrinking below as we climb and arc away to the north.

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So long to paradise, hello radar scan; fuel burn, overwater navigation, peaceful cruise until you face the enemy line you already slipped through once today. Still there, waiting. The sun gives up, slips into the muck and so do you, both promising another trip around the globe another day.

IMG_1391There’s the final act of defiance, or maybe faith: through the choppy, sleet-streaked darkness, at 200 knots, toward the runway you better know is below the 200 foot ceiling.

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Then it’s all about home, after appeasing the winter gods (“We brought at least as many back from paradise–you can ruin the rest of their season, plus make them wistful for the tropics the rest of the year!”) yet again. A healthy respect goes both ways; careful defiance, faithful flight. Starts again tomorrow.

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Holiday Air Travel Tips 2012

Posted in air travel, airline, airline pilot blog, airliner with tags , , , , , , , , , , , , , , on December 2, 2012 by Chris Manno

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This year we’re going to do the holiday air travel tips different, for one good reason: leisure fliers never do what airline industry insiders recommend. Don’t know why; maybe travelers already know everything, maybe they don’t care—maybe they just don’t like to be told what to do.

Regardless, since air travelers so often seem to do the exact opposite of whatever the airline industry recommends, here’s our new approach:

–Don’t prepare ahead of time. Nada—no collecting your travel info (flight numbers, departure times) in one handy place. Rather, have a bunch of papers with boarding passes, itineraries, receipts and even hand-scrawled notes, cram them into your bag somewhere and pull them out, act confused and look for someone (and there are PLENTY of airport staffers ready help you!) to untangle the mess for you. Much easier than having your act together and your travel information at your fingertips!

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–Bring your dog, and let the dog out of its kennel in the airport public areas! Everyone loves your dog, no one is allergic to your dog, and other dogs won’t react adversely to your taking “just a little break” out of the required carrier, on or off the plane, right? And do ignore whatever “business” it does on the floor because “It’s no big deal” and the airport has “people to handle that,” of course. So no one else in the airport could possibly worry about health hazards.

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–Don’t pack sensibly. In fact, just bring everything that fits into your suitcase—never mind sorting out liquids or cosmetics; those will be sorted for you by the TSA. That’s what the screening is for, and the passengers in line behind you aren’t in a rush to get on their flights anyway.

–Do not put your name inside your luggage! If you do, once the flimsy luggage tag is torn off, the airline will know who owns the suitcase, rather than sending it on a Disney-worthy odyssey to the Land of Lost Toys. You want that, don’t you?

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–Rely on the airlines for your basic caloric needs. Food has been plentiful on the airlines since about 1965, remember? So why shouldn’t you expect in the course of your 6 hours of travel that the airline will cater a meal for you? Don’t bring non-perishable snack for yourself and please, don’t bring water aboard the plane. Some nutty people actually have reusable water containers that they fill up after security, then bring them on board to ensure their own hydration. Crazy, right?

redneck–Dress like a bum or a heroin addict. That makes it seem natural to all the service personnel that you’ll encounter that you have high expectations, even with questionable taste and hygiene, and so they’ll be ready to work closely and cheerfully with you. Please wear your headphones, have your music jacked up so that when the Flight Attendants ask you if you’d like a beverage, you can say, “What?” for the thousandth time in their very long day.

–Once you board the aircraft, hog all of the overhead bin space near your seat. Realize when the flight attendants announce on the P.A., “Overhead bins are shared space—please place one small hand-carried article under the seat in front of you,” they don’t mean “you” as in you. Rather, it’s the “Smokey the Bear” type “you:” like only “you” can prevent forest fires,” which doesn’t mean you personally, right? That’s everyone but you—and they know it. Act like you don’t even hear the P.A. as other passengers struggle to get their items stowed.

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–Once your flight reaches your destination and parks at the gate, as soon as the seatbelt sign is turned off, do not remain comfortably seated. Rather, immediately jump up and either stand uncomfortably hunched over because of the overhead bin, or crowd into the aisle even though the door isn’t even open and you’re not going anywhere anyway until all of the passengers in front of you have gathered their belongings and moved up the aisle. Why wait? Cram yourself into the aisle.

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There, now you have the latest “do’s” and “don’ts” and it’s up to you to sort out one from the other. Hope this new way of passing the information registers in a useful way but regardless, when human nature takes over and the “me first” priority rules the day, at least you’ll have a tall tale about your awful trip to regale your friends with. Bon voyage!

Special Note: as of today, JetHead has had 300,915 visitors.

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Meditations From A Darkened Sky.

Posted in air travel, airline, airline pilot blog, airliner, airlines, flight crew with tags , , , , , , , , , , , , , , , , on November 10, 2012 by Chris Manno

Day doesn’t give up the sky easily.

Last ditch, the blue fistfights with darkness like death: parts of the horizon arc fade differently, the sun exits dramatically or not; subtle or sudden, Ophelia or Faustus, depending on which way you’re flying and how high you are.

I mean east to west: bam, the sunset cattle-brands the horizon into an angry tight lip, then slams the sky shut like a granny purse, socking away the day for safekeeping, to snore under a fat pillow of layered cottony cirrus and leftover cloud piles, indifferent, floating; nothing to see here folks, so move along.

But eastbound? Not so fast: a jaundice swirls into the cloud bottoms, then fever fires the skyline like a malaria flush, the sun sighs itself westward, the horizon twists a blue frown–if you’re high enough, say forty-some-thousand–the downturn matches the curve of the earth, wingtip to wingtip. If you could hear it, dusk would be a groan; resignation, played out and spent, the day says “uncle;” hold that thought for tomorrow, finito.

Moonrise, maybe? Or not, depending on which rosary bead the month assigned to the comatose day, barely on life support and just waiting for last rites if the priest would ever get here. Yet, what is there to save? You pull the plug or you don’t, but the day flatlines regardless.

Like the cartoon before the main feature, the moon wants you to laugh, to goof around. “What the hell!” you say then wish you had the words back. Gotcha, again: joker luna burns her way through an undercast like an Alamagordo A-bomb. Or, just plain, unadorned, served up like tomorrow tossing a volleyball into today, shiny bone-white and perfect fine china, place setting for one but you’ll have to eat with your hands.  Any old way, any late day, the moon’s solid like the inner workings of a clock, underwriting tides and light in waves and wedges, depending on which blue you sail on.

And we sail on. Lights of passing ships, red on the right means a jet headed your way, emerald green and we’re fellow travellers. Sometimes moonlight makes their contrail glow like the luminescence of the deep sea and we’re just so many minnow streaking god-knows-where or why. Other times you only see the contrail when you cross it, then bump like a dumptruck when you do.

Opening act, the moonrise is: hey, where are you from? Seen it before; climb into the sky and race you till dawn, except celestial fine china never tires–but you do. You’re looking to the main event anyway: the Milky Way.

But tonight the Milky Way is part skim: atmospheric crud, even seven miles high, and you’ve got bad seats for the whole night show. What the hell, find your friends–Orion, never lets you down; Cassiopeia, vain beauty like you even looking at her, Ceres, you dog, and you, your jet flashing like a pimpmobile from below, insignificant from above. It’s a celestial tailgate, but you’re fake, manmade and only flying for now. But still.

Once it’s night, it’s just dark. Sure, we have the wubba, the blankie, the 14-satellite good to fifty feet GPS accuracy, and the guy in the left seat, keeper of the algorithms of gravity and lift and flight like the atomic clock that says when and how you fly and land. Because unlike the days sailing the night–you’re not really part of the heavens: visitor parking–and there’s a limit.

That’s okay. The non-stop must stop; it’s not “just flying,” which everything else in the sky does, but rather, “a flight.” And you, flyer for life, guy with the hands on the controls and the deliberately silent, taciturn “you’ll never get anything out of me” recalcitrance yet flying for all the years of your life, there is this. All of this; and you’re one lucky son of a bitch every time your feet leave the ground and the night sky lets you fly anyway.

When it’s all said and done, and you’re slipping through the terminal headed for home, and others wonder about your sly smile, you can’t help but think to yourself, how could I not?

But nobody would “get it,” really, so why say a word? Better just leave it at that.

Beads, Lists, Gravity and Fate.

Posted in air travel, airline, airline pilot blog, flight with tags , , , , , , , , , , , , on October 8, 2012 by Chris Manno

Trust me: determination trumps faith where gravity is involved. You discover that the moment you let go and gravity takes over: it took determination to take the plunge, and faith ain’t half enough to stop it. In fact, faith wouldn’t have gotten anyone with a pilot brain out the door in the first place. Yet everyone’s flying through the air regardless.

I never quite understood the “tandem skydiving” thing. Is it really enough to hitch yourself to someone else while they do something daring, then claim the thrill as your own accomplishment? Does this act  invert the balance of faith and determination when it comes to gravity? Without your own hand on the ripcord, and with only dollars paid serving as a meager voucher of determination, there’s but a thin sinew of faith in someone else’s hand between you and the certainty of gravity. I’ll never get that–which is why all my jumps have been solo.

The bottom line with gravity and flight never hits home as solidly as when you’re solo, with or without an airplane, if you give flight the healthy respect demanded to walk away from it in one piece. Maybe that’s why it’s actually easier to fly solo–I believe it’s easier to jump solo too, since I’m not about to cash in a stranger’s fate for my own–because that eliminates the middleman: you do it, you rely on your own determination, and faith takes a back seat. No one to share the blame or provide the fame.

Maybe that’s where modern life becomes more about counting the beads than saying the prayers, because after all, which is quicker and easier? And never mind that I think that’s more like a swipe of the icing than a bite of the cake, anything beyond the polar bear club or a good rollercoaster crosses the line between trendy-funny-bucket-list-nonsense to just plain reckless.

Knowing that in the worst case, when faith is betrayed and determination forsworn a thousand feet below in a cash register receipt–you bought the ticket, now you take the ride–I can only imagine what final thoughts must attend the original choice to inherit the earth so dramatically.

Maybe that’s a roundabout way to say that I neither trust fate nor bank my determination to fly with anyone else’s hands. Maybe that’s why I’m still in touch with thin veneer separating “cool” with “safe,” and I never overlook the ripcord moment nor depend on anyone else to pull it for me. It’s always my hands.

And you can count one one thing from mine, or from any professional airlines pilots’ hands: it ain’t our hobby–or your bucket list–that’s happening from the moment of brake release to parking at your destination. We don’t do it on weekends or days off because it’s a sport or recreation, we do it year round in all weather, day and night under the strictest supervision, and see it for not only what it really is, but also what it should never be. Ain’t no counting the beads in this service.

With all that said, why the hell was I into skydiving in the first place? There’s a twofold answer: I was putting myself through college and flying lessons were too expensive–but skydiving was a fraction of the cost. Got me into the sky with a minimum of hassle or expense, though the part about getting down in one piece kind of got overlooked. Beads, not prayers: much cheaper in the short term, bad investment in the long run.

And now 17,000 flight hours later, despite faith in my pilot abilities, when I’m done flying big jets–I’m determined to be done flying. I’ve squared off with fate too many times in the air to close my eyes and count the beads, especially taking anyone with me.  Don’t get me wrong, I encourage anyone who wants to do so to get some good flight instruction and proper aircraft and go see for themselves. That’s fair–and a lot of fun, plus a lot of the pros I fly with now came up that way.

But for those still daydreaming the “bucket list” silliness, I suggest pursuing that with both feet on the ground. Flying with or without an airplane ought to be more than just a box checked by someone else’s hand. Because just like everything else, store-bought imitations just never satisfy like homemade, do they?

Plane Smart: How to Invade Your Airport.

Posted in airline, airline cartoon, airline pilot blog, passenger with tags , , , , , , , , on July 15, 2012 by Chris Manno

Let’s have a moment of silence for a friend we all fondly remember and will dearly miss: leisure air travel.That’s right, the “leisure” part is dead and gone–but the “air travel” soldiers on, orphaned by the Airline Deregulation Act and held hostage by the price of oil, the largest cost item in the airline business.

So let’s move on, because that’s what life does even as we mourn the dearly departed which, in this case, seems irreplaceable. Nonetheless, we’ll all have a better trip if we leave the old guy dead and buried and consider what we have left to rely on.

So turn over a new leaf and begin with a new vision: travel is no longer a leisurely activity but rather–it’s war. Like any war, you need a strategy, valid reconnaissance of the battlefield, weapons, and the resolve to use all of these assets.

Here’s the turning point for any air traveler: you can be passive and let the air travel system decide for you what happens, or you can declare war on the air travel system and fight your way from point A to point B to your own advantage every step of the way.

Staffing cuts at airports and airlines and even hotels and car rental companies have reduced the level of live assistance available when you travel, and the system of check-in, security, interline connections, customs clearance have only become more complex and arcane. In reality you really have no choice but to proactively manage your own travel.

In short, it’s a war–and you should approach it that way. Here’s how:

Your Battle Plan

1. Intelligence: Know your enemy, find out where the opposing forces are and how many. You must get through their lines to even have a chance at air travel and the opposition forces are intent on keeping you out. Unless you’re driving a fifty-foot semi hauling beverages or merchandise, in which case you’ll be waved through the security perimeter:

Not a beer truck driver or any type of merchandise hauler? Too bad: you’ll have to cross the lines the hard way. But no matter, because this is where “Intelligence”–both literal and figurative–comes into play. You must find the easiest spot to penetrate in order to get to your aircraft. Do the required reconnaissance ahead of time.

Every single major airport has a website now that just begs you to visit–and you should, from the intelligence sense, so you know the unfamiliar territory you’re trying to invade. Look at the wealth of information you need to know ahead of time:

Click on the graphic above to see the actual DFW Airport site.

You’ll find parking information, gate and airline locations, entrances and exits, security checkpoints, rental cars lots and more. Now, you can really use your literal intelligence.

Leaving on American Airlines? Here’s a diagram from the DFW Airport website displaying Terminal D, the largest of the three American Airlines terminals at DFW:

If you were to view all 3 of the American terminals, you’d see how much larger and more spacious this one is. Does it matter whether or not your flight or even your airline leaves from this terminal?

NO! You simply want to make it through security as quickly as possible–and this terminal has the largest security check points of all terminals in the airport. Plus–if you’ve done your recon thoroughly, you’ll note the train connections from this terminal to all of the others in a matter of minutes.

Compare this to terminal C:

You can compare the relative sizes of these terminals better on the DFW website than I can reproduce the diagrams here, but the point is this: for the least amount of waiting, check-in at the largest, less-crammed terminal. If you were to consider auto traffic flow curbside (right to left in both diagrams), you’d observe another useful tidbit: people driving to the airport naturally stop at the first available check-in point for both curbside and counter check-in, so plan to proceed further down the terminal where due to human nature–less passengers accumulate for check-in or security.

Nowhere is this more significant than at Denver International Airport which, like Dulles, Pittsburgh, Portland and many others, has one main terminal that accomplishes security screening for all satellite terminals:

Again, auto traffic dropping off passengers approaches from the right, so passengers naturally stop at the first available space–and go to the closest security checkpoint. But there’s an identical security checkpoint on the other end of the terminal which is normally less crowded–use it!

This is an actual picture of the Denver International Airport security checkpoint that’s on the right in the diagram, the one passengers come to first, so it’s normally jammed. But if you look at the airport diagram, you’ll find an identical security checkpoint farther from the initial checkpoint and it’s half empty because most people have rushed to the first available.

Lessons learned: there’s really no practical correlation between where your intended gate is and where you must either park or clear security, because there’s inter-terminal transportation that will get you to your gate faster than it would take for you to wait in a huge line–and with less frustration on your part. Also, the airport information for your departure, connecting and destination airports can be found on-line and can answer just about all of the questions you might have regarding locations, gates, services and facilities. Do your reconnaissance ahead of time and out-think the obstacles to your entry!

2. Battle Plan: This really goes back to intelligence in both senses. That is, you need to have all of your vital information at your fingertips, and here is the worst item for discerning that vital information:

That’s right: your boarding pass is an awful way to keep track of the important data. That’s because formats vary, times may vary despite what’s printed on the boarding pass and depending on how long ago they were printed, flight numbers may have changed as well. Plus, times listed on the boarding pass are normally boarding time, not departure time, making it even more confusing to cross-check the monitors in the terminal. And normally, you’ll have more than one such card and sorting them out with your hands full of carry-on  luggage and whatever else you’re juggling is a losing proposition.

The only information on your boarding pass not subject to change is your name and destination–which you already know, right? Fly smarter–use a smart phone:

I use this system as an airline pilot because it is active: I don’t have to search out the information regarding gates and times because that info is constantly pushed to my phone. This is but one airline’s automatic text notification system and every major airline now has such a service. This will immediately update you on gate location and departure time changes, plus, most (like this one) allows you to customize the information: want a notification an hour prior? And two hours prior? No problem, the latest info will find you and if it’s bad news like a delay or cancellation, you’re the first to know and thus first to rebook–also on your phone. Make sure you have your airline’s smart phone application installed and working on your phone and you can begin the re-booking process without standing in line for hours.

3. Once through the enemy lines: I can’t tell you how many people in the terminal will walk up to the gate counter and ask, “Am I in the right place?”

Sigh. Do we really have to play 20 questions? Where are you going? What is your flight number? What is the departure time?

This is what you can expect if you ask me if “you’re in the right place:” if you are very old or very young or don’t speak English, I will help you in any way possible. But if you’re an average traveler, I’m going to teach you to help yourself: “There are the flight monitors; look for your destination and flight number and you’ll find the departure information you need.”

Why don’t I just look it up? First, because the time and gate can and very well might change–and passengers need to be aware of where that vital information is. And if the flight isn’t listed yet, any planned info I dig up is too likely to change for it to be of any use.

All of the pertinent information related to your flight is at your fingertips if you install the smart phone app for the airline(s) you’re traveling on.

Often times this information that the airline’s application pushes to your phone will be even more current than any information an agent or crewmember can provide because it is updated instantaneously.

Plus, if you’re shrewd enough to bookmark the airport sites for your departure, arrival and connecting airports, you’re ready to find answers quickly and easily without having to search for scarce customer service reps at any point in your travel.

After Action Report

You now know where to find, bookmark and save the vital information pertaining to your travel. Even five years ago, the push technology that today can keep you fully informed didn’t exist or if it did, it was too large to store on a handheld device.

That’s no longer true. Now, you can bookmark airport websites, download and save airport diagrams, and keep all of your itinerary at your fingertips. Once you have this information plus real-time data pushes from the airline to your mobile device, you won’t find yourself chasing the important details any longer. Instead, you’ll have instant access to current information, plus reference charts and service information coming to you, not you chasing bits and pieces of vital information around the airport.

That’s not just smart, but plane smart. Why would you travel any other way?

Airline Fees: Just The Tip of the Iceberg.

Posted in air travel, airline, airline pilot blog with tags , , , , , , , on June 9, 2012 by Chris Manno

With the summer travel season upon us now, you can hardly watch more than thirty minutes of any newscast without some mention of airline fees which, according to every source pandering to public perception, are skyrocketing and unfair.

I’m all in favor of fairness. So, if this problem of added fees is to be eliminated for the sake of the consumer, it needs to be eliminated across the board. Because airline fees are just the tip of the iceberg.

First, and perhaps most egregiously, we need to eliminate the outrageous gouging the average consumer must bear every time a restaurant feels like charging for “extras.” To do that, everything on the menu should be included in one price. This business of charging a fee for an “appetizer,” a “dessert”–it’s nothing more than a money grab. Coffee, too–all beverages, really–should be included without an extra charge. When you order a meal, just like buying an airline ticket, everything the business has should all be included in the price. In the food service industry, that must include the bar as well: just like the ideal check-in at the airport, you should be able to tell the bartender (and of course, the business owner) “one, please.” Whether that “one” is beer, wine, liquor, a milk shake or iced tea–that must be one un-itemized or variable price, which probably needs to be set by the government to be fair.

Same goes for the auto industry: when you go into any auto dealership, every option available on all models should be included in the price. Basically, like an “airline flight,” there should be the specification “vehicle” designating that any option (or all options, at the consumer’s discretion) must be included in the sale price. This blatant price gouging involved in up-charging for “leather interior” makes as much sense as a restauranteur charging for “dessert” or an airline charging for “baggage” and clearly, the whole trend needs to be stopped.

And musicians have been getting away with this scam for too long. The business of selling songs via iTunes or other piecemeal on-line media is yet another abuse of the consumer: if you buy the Aerosmith song “Walk This Way,” you should be awarded the entire “Toys In The Attic” album, period.

Finally–and this really hits home–there’s the housing industry. When a consumer contracts with a builder, there should simply be one commodity, “a house,” like an “airline trip,” a “restaurant meal,” and a “vehicle,” with one set price including all possible options. The traditional builder “amenities package” which includes various prices for different components, materials, appliances and fixtures runs exactly counter to the basic consumer right (certainly, “passenger rights”) to have a product produced at an all-inclusive, fixed price, announced up front and encompassing every possible choice a builder could offer.

Which brings up another relevant analogy: everyone loves to decry the high price of medical care and often, doctors fees which ultimately is a thinly veiled resentment over how much doctors make.

That consumer right, however, seems to get short shrift in the emergency room or god forbid, on the operating table. There’s no one complaining about price to their anesthesiologist or their surgeon, never mind the hospital providing and charging item-by-item for the services required to provide medical care.

Clearly, the problem of “fees” is a universal plague that extends far beyond simply the airline industry. But kind of like the emergency room mindset, I seldom hear griping in flight about prices or fees when the weather is down to minimums, the winds close to limits, or the jet experiencing some type of mechanical problem.

Regardless, if one industry–in urban myth, the airline industry–is getting out of line with other commercial enterprises, maybe in fairness there should be some pricing regulation. But until the other ninety-nine percent of the for-profit industries join the one-price-fits all fairy tale espoused by those in the media, the government and ultimately, the public–we’ll just have to deal with the reality of product, price and choice that has defined free enterprise since the concept was first introduced in this country centuries ago.

Now, go to your favorite restaurant and tell them how unfair the menu is. Be sure to insist on their finest champagne to toast the deal, and it better be included in the single “meal” price. After all, that’s fair, isn’t it?

“Living the Dream:” Cathay Pacific 747 Pilot Jeremy Giguere, Live from Hong Kong.

The gravity of jet flight.

Posted in airline pilot blog with tags , , , , on April 29, 2012 by Chris Manno

Ever since the first time I flew in formation with another jet, the most stunning realization of flight remains the very un-worldliness of tons of jet-propelled metal suspended in mid air.

It’s never so evident as when you’re eyeball-to-eyeball with another jet, but still you know in the back of your mind as the earth falls away yet again that the miracle of suspended gravity is underway just the same.

I never forget all the moving pieces we depend on or immutable laws we’re bending by leaving the ground behind, and that’s as it should be–that’s what I get paid for. Still, it’s almost a shame that we’ve made that part largely invisible to those who pay us to work the magic.

That’s the part I like best, the planning, the clearance, then the execution of the bazillion orderly steps from sign-in at the airport to the final (at last!) closing of the cabin door and the removal of that jetbridge shadow from my side window. We’re free to fly.

Sure, that magical moment is hard to reach. Yes, getting there is a hassle: I have to navigate between every-nine-months recurring scrutiny of testing, oral, written and simulator evaluations with my license on the line every single time.

That’s in addition to the no-notice evaluations in the cockpit by the FAA and company evaluators and the harsh reality of the old USAF flight training mantra, “You’re always only two rides from the door,” meaning if you fail two checkrides, you’re wings are gone–and that remains true today in the airline biz: at any time, the FAA can invoke their right to evaluate you in the simulator and the aircraft, and your license is on the line. You are always just two rides from the door, and that’s the end of your career, as many have found out, in a matter of an hour or two.

Plus there’s the hassle of random drug and alcohol testing at the end of a trip (going home after a twelve hour day? Not so fast . . .) and the bi-annual FAA flight physical with an EKG data-linked to FAA Headquarters for unmediated scrutiny and a thumbs-up, thumbs-down decision made each time in an office hundreds of miles away.

And for those pilots on the lower end of the seniority list, due to the brutal economics of the airline business, there’s the ever-present (and often witnessed) displacement: you get notified that you’re no longer in your aircraft category or crew position–you’re demoted or worse, now based a thousand miles from your home. See to it that you get to work on time. That just happened to about 350 pilots in San Francisco as that pilot base was eliminated.

Once all that’s behind you, liftoff equals pure freedom–restricted of course by the layers of regulations, details, navigation, instrument approaches and performance variables of fuel, altitude, airspeed and weather.

But I wouldn’t trade this:

For any other work on the surface of the planet, period.

And I realize that there are different hassles in the back, way different from the career-ending obstacles we face up front. Nonetheless, I still see by comparison an element of nuisance rather than real threat, and it’s mated to a dismal outlook unwarranted pessimism (do you not have any views from the cabin?) which is rooted mostly in the Dental Theory: everyone loves a horror story about a dentist’s office visit, and no one wants to hear anything else.

Did you watch that? He’s right: flight is a miracle–but everyone’s pissed off about something nonetheless. You’re sitting in a chair in the sky going 500 miles per hour . . .

Sure, I know: air travel ain’t what it used to be. But air travelers aren’t either:

I’m fortunate that this particular harsh fact of air travel is mostly “in the back,” as up front the unrelenting economic and professional pressures we bear are set aside as they must be in order to concentrate on keeping the miracle of flight going despite the best efforts of gravity and physical laws dictating the impossibility of what we’re all doing at 41,000 feet. I’m not sure why that doesn’t happen in the back of the plane as well, but the cocktail party stories are about the worst, rather than the best experiences in the air.

Nonetheless, there’s still always this:

Utah on fire.

Utah in the fiery throes of dusk, if you care to look out and down six or seven miles. And even if you don’t, there’s always this:

Which is you stepping off the jet a couple hours and a thousand miles later–and that wasn’t ever going to happen by surface transportation, was it? Not in the time you had to do it, or with hotels and gas, in any less of a cash hit.

Sure, we both have to pay some dues to let the earth fall away and revel in the suspense of gravity and the shrinking of earthly life in both distance and perspective, don’t we? But how much of the good and the bad along the way is a matter of focus, yours and mine ?

That’s the difference between magic and mundane, and in the inevitably bumpy mileage above and below the clouds, the view depends on where you look, and if you even notice what there is to see.

What was it like to fly at 80,000 feet and 2,000 miles per hour?

We go one-on-one with SR-71 driver Bill Flanagan.

Be there.

Air Travel and Sundae Prayers.

Posted in airline pilot blog with tags , , , , , , on March 16, 2012 by Chris Manno

There are things we expect, things we ask for, and things that drop in our lap. The hard part is knowing the difference and at the same time, appreciating our own good fortune without any further questions. But that’s just not human nature–gratitude and minimal expectations–is it?

Let me start with myself, for the sake of full disclosure–and don’t worry, I’ll get to you as well.

I’ve been flying jets long enough to be Category 3 qualified, which in my jet means I’m certified to hand-fly down to fifty feet above the runway in dense fog or obscured skies, day or night, to land if it looks to me to be prudent.

And yet, having done this for most of my life, that’s not where the extraordinary satisfaction of the workday comes from. Maybe it’s intangible, or more accurately, a tacit reward you get out of the blue (pun intended), and maybe even that itself seems pretty mundane compared to what you’d think would matter about driving eighty tons of pig iron around the sky.  But here it is:

“Sundaes,” I was told by a very wise senior flight attendant when I was a very junior airline pilot, “are like a blowjob: if offered, you take it–but you never ask.” Maybe that’s why it’s special when that offer comes. But throughout the years, I never ask. Which is why this is more the norm:

Don’t get me wrong–I love flying one of the most advanced technology birds in the sky, I thrive on the challenges and the minute demands inherent in every flight. But I’m way beyond anyone’s stereotype of this job, and more like the stereotype of every job.

I have little or no patience for other than the essentials of flight. I’ll say up front that I’ll do anything to help the very young, the very old, those who don’t speak the language and those with special needs. But other than that, I do my best to remain invisible. Because overall, like you, I’m just trying to get through the workday without hassles or repercussions.

Now, shall we move on, and in fact, move back?

These are my colleagues on the far side of that armored and thank God, bolted shut flight deck door. They have to deal with hundreds–you read that right–hundreds of passengers a day. Yes, that’s their job, and they’re damn good at it, better than I’d ever dream of being (see above). But there’s more to it than meets your eye.

He or she has been working nonstop for several days by the time you board, in many cases. That includes the hassles of hotels and transportation, little sleep or food due to schedule constraints, and throw on the added stress of increased hours and decreased pay, the industry standard, and the end result is predictable if you put yourself into the situation. Flashback–here’s me meeting The Missuz after one of her 3-day death marches, particularly when she was on callout reserve:

Probably will be no “sundaes” in the near future in this typical scenario, not that I’d ask. Because she, like most flight attendants in the sky, has just spent several days being deliberately nice to many people who don’t know the meaning of the word. So, you get the point: for all of the good parts about a flexible schedule, travel privileges (a cruel hoax, I say, but that’s another subject) and escape from any kind of office-bound (ugh) or desk-bound (yikes) work day, there is as you have to expect the grind-aspect of any job.

Now, let’s get to “the traveling public,” or as we like to say, “the pax.” I believe that there may be a common preconception among a large portion of “the pax” that may be less than accurate:

And the major contrast between the visualization–actually, the idealization–of air travel like this is not all on the crew side of the daydream. Rather, some of the dreamers show up out of costume for their own daydream:

No sundaes for you, probably ever–not that you’d need one, but you probably would ask. But the point is this: we’re all big on aspirations, but how about the follow-through? We’re certainly all human, but where’s the balance between expectations and obligations? Is there any connection between the way we act and what we get in return?

I’d like to think too that some of the behavior we see in the travel arena is different than what you’d see at the homes of everyone on the plane, but I guess I shouldn’t assume that. Regardless, the point is this: we all have expectations that rely on others, but sometimes it’s hard to remember that others have expectations of us as well. Pilots, flight attendants, passengers–we all tend to forget that.

But if you forget, the results are predictable. Which is why, as the senior flight attendant explained to me, when it comes to sundaes or anything else of a special nature in the air travel realm: if it’s offered, take it; otherwise, just don’t ask.

Crosswind Landing Video and Critique

Posted in airline pilot blog, podcast with tags , , , , , on February 4, 2012 by Chris Manno

Join 2 veteran airline captains critiquing crosswind landings on this remarkable video.

First, start the audio below and it will tell you when to start the video:

(iMac/iPhone users might need to download the audio separately.

Suggestion: let the YouTube video buffer for a minute or two before you start it so it won’t stop on you in the middle.

Next week:

JetHead Live talks with a pair of Air Traffic Controllers about all things pertaining to airspace use.

Tending the Fire in the Sky

Posted in airline pilot blog with tags , , , , on January 30, 2012 by Chris Manno

Words are only painted fire; a look is the fire itself. –Mark Twain

F_N =( \dot{m}_{air} + \dot{m}_f) V_{j} – \dot{m}_{air} V

That’s the violence hanging in the air, waiting for you to torch it off. Starts simple, starts at a cold standstill. Tons of metal locked inert, waiting. Fill ‘er up.

Then:

\dot{m}_{air}     is the rate of flow of air through the engine
\dot{m}_f     is the rate of flow of fuel entering the engine
V_j\;     is the speed of the jet (the exhaust plume) and is assumed to be less than sonic velocity
V\;     is the true airspeed of the aircraft
(\dot{m}_{air} + \dot{m}_f) V_j     represents the nozzle gross thrust
\dot{m}_{air} V     represents the ram drag of the intake

Say what? All I know is the magic incantation of “Starting Engines Checklist,” the ragged rush of high pressure air channeled by a flick of my wrist into the right engine starter. The brute force of hot air at 45 PSI drives the rotor blades like Niagra Falls spins the turbines that light half of the east coast.

Fuel lever up, wing spar and engine shut-off valves snap open and dual high-pressure pumps ram jet fuel through lines metered by a bank of computers in the lower deck below your feet: spray nozzles, burner cans and a whomping thud as the pressure builds and the dragon breathes a ring of blue fire, a scorching gale at 700 degrees and a hundred miles an hour that would knock a dumptruck sideways. Seen it myself.

Now we’re cooking, smoothly whirling a blowtorch driven series of rotors, compressors and turbines idling at 30,000 rpm and 400 degrees centigrade. You’re saddled up, strapped on–never felt better than to have a fistful of thrust to move you and the metal at mach speed, whenever you say so.

And there are those who live with the aggregation of interlocking numbers, the formulas and structures of chemical reactions that gather in your right hand and though everyone riding the cliche in back thinks you’re that guy–you sure ain’t.

It’s never been about the fifty-headed abacus of numerical relationships that while you have to acknowledge put the beast together, forged of alloys and bonded of thousand degree welds and strung with heartstrings of titanium and vessels coursing with combustibles of unspeakable explosive energy, channeled just feet from where you sit in a controlled explosion that will continue for hours–you aren’t even thinking about ground stuff, things that don’t move–because when it’s all in play, we move like lightning.

That’s the real stuff–don’t give a damn about the paperwork or the tons of pulp and blather to make everyone riding the fire not notice that they are.

But they are.

And every flinch of an engine indication, the jet’s EKG synthesized on a bank of CRTs before you, and every nuance of the fuel burn and the hand-in-hand air nautical miles per pound of fuel, every bit of that is the pulse you feel and notice with the slightest shift, tending the fires.

Everything in the sky once you’re there is paid in the currency of fuel. Every air mile is a consumable and there’s only so much on board. Don’t know so much distance and altitude as I do minutes of fuel.  Don’t really care.

It’s that glass blue flame, the thousands of degrees and the 450 miles per hour cooling and feeding the twin blazes that gulp the air then blast it out the other end with fifteen times as much force. It’s out tons of steel and fuel and bone and flesh arched overhead and flung across the sky, dragging the twin white vapor wakes that testify to the tremendous engineering wonder holding us up like it was easy. And it won’t stop till I say so.

Some say the world will end in fire, some say in ice. –Robert Frost

I have my own idea.