I wrote a complete explanation for Mashable–just click here for the full article.
I wrote a complete explanation for Mashable–just click here for the full article.
About the aircraft PA: let’s talk.
When you’re an airline captain, you have to figure out how to talk meaningfully and concisely to a hundred or so passengers over the aircraft PA. That virtually one-on-one contact is an excellent opportunity reassure and inform the paying customers as they experience the marquee product: air travel.
Yet so many captains fall short, squandering this excellent marketing opportunity. Here’s what I mean.
Mostly, we’re pilots first and foremost, so we’ve had little training or experience addressing the public. You can almost hear the discomfort from the first PA on taxi-out. Typically, it’s a clumsy version of “Welcome aboard [insert airline] flight [insert number], service to [insert destination]. We are next for departure ….”
Really? Departure? We’re going to takeoff and fly; you’re the pilot, the aviator, not the “departure facilitator,” who will make this happen. “Departure,” “service” and “equipment” (pilots fly jets) are all lame parroting of the agents’ PAs in the terminal. The agents aren’t aviators–are you? Or are you an “equipment operator?”
Some of my four-stripe colleagues allege that the circumspect term “departure” is more calming for passengers, but I ask to what end, when the next thing that happens is the roar of fifty-thousand pounds of jet thrust and a headlong hurtle down the runway. Did you fool anybody, for a minute or two?
And the first part: passengers know their destination–or if they don’t, maybe you shouldn’t tell them. Do they care about the flight number? Worst of all, “service?” As in “check under the hood, the washer fluid’s low?” Scratch the whole thing and get back to fundamentals.
On taxi out, I say the required, “Flight attendants, prepare for takeoff.” By the book, it is what it is. On climbout, I say, “Good afternoon (or whatever it is; I don’t do early mornings without a court order) and welcome aboard, this is Captain Manno.”
Not ever, “This is your captain speaking.” Because I have a name, and it’s not “Your Captain.” Would it seem awkward if your dentist said, “This is your dentist speaking?” Your teacher? On TV, airline captains don’t have a name, because it’s fake. Real life, real name.
The other awkward introduction on the PA is the blurted, “From the cockpit,” usually preceded by “ah,” as in “Ahhhhh, from the cockpit, folks …” Maybe I could see, “from the cockpit crew,” but that’s as disjointed as “from your dentist” or even a sermon that started out, “Ah, from the pulpit, folks …”
Probably I’m a cynic, but the used car salesman-ish, “A very pleasant good day” rankles as a PA intro. Just give me the facts and I’ll decide what kind of day it is, okay?
Enroute, the pilot jargon is clumsy: “We’re at three-nine-oh, going to four-one-oh.” Just spit it out: “We’re climbing to forty-one thousand feet.” So it goes without saying that you needn’t use the slang of “wheels up time” (really? Hope we’re off the ground) or even “ground stop;” passengers start forming their own expectation of how long until take-off (not departure–we already left the gate) which may vary from the simple facts you could have cited: “We estimate that we’ll be airborne in approximately _____ minutes, although that may change. We’ll keep you informed.”
And then I set a timer for 15 minutes, then make an update PA even if I have no new info. Just the basic contact, “We’re estimating ____more minutes, thanks for your patience, we’ll keep you posted.”
But god forbid, neither humor or sarcasm is smart, although some try. The problem is, anything that’s “funny” to one person is guaranteed to anger or offend one of the other 170 on board, especially when they’re under travel stress and unhappy about the inevitable delays, the crowding, the discomfort. I know that when I deadhead or fly on my days off that delays screw me into the ceiling–“comedy,” or any attempt, is just one more annoyance on top of many. So just stick to the facts, in a calm voice, and be sure to make regular contact.
My standard PA goes like this: “We’re heading just about due [east, west, whatever] and we’ll pass over _____, _______, ________, and _______ where we’ll begin our descent into _______ airport, where the skies are partly cloudy [I always say that, covers everything] and the temperature is [I make up something, what it think it should be–who’s checking?]. We’re estimating our touchdown at _______ [correct time zone] and we’ll have you to the gate a few minutes after that. We’re glad to have you on board, for now we invite you to relax and enjoy the flight.”
That’s it–no ahhhs, my name instead of my job title (your captain), no cutesy (we had a goofball who blew a train whistle on the PA and said, “Allllll aboarrrd!”) stuff and no comedy attempts that will eventually boomerang.
The captive audience is listening and it’s a tough house: they’re crammed into their seats, often jetlagged, tired, hungry and impatient with delays and just the general hassle that is air travel today. You’re not playing a movie role, recasting your remembrance of Hollywood depictions. Make it clear, concise and soft spoken. With any luck, they won’t remember you or anything you said the next day.
Recently, a Boeing 787 and an Airbus 320 made headlines with dramatic photos of hail damage to the radomes and leading edges of the airfoils. That type of news story prompts the question from friends, family and passengers, “Can’t pilots see hail coming?”
My answer is threefold: yes, no, and it’s not that simple. Let’s take each part in order.
On a normal flight, the above outside view would be depicted like this on a cockpit nav display:
The magenta line is our filed flight path–where Air Traffic Control (ATC) expects us to be. To simplify for the sake of brevity, green areas are precipitation, red, convection, meaning uplifting air.
So yes, we can often see it coming because we know that convection can heave massive amounts of moisture upward with great force, into altitudes where the temperature could easily be -35C or less. This flash-freezes the moisture into ice pellets, with the size determined by variables of speed and temperature. I’ve felt and heard the sizzling sound of such particles impinging on my aircraft at over 40,000 feet–they’re fairly tiny and mostly innocuous at high altitude–not so in the lower, denser air.
Regardless, here’s where the “no” of my tripartite answer comes in. Like the ill-advised New Year’s Eve tradition some gun owners have of celebratory fire, what goes straight up comes back down–but the question is, where?
An enormous volume of hail spewed from the top of a thunderhead will get caught up in the winds aloft and they vary from near zero to over 100 mph. It’s not unusual for wind to blow a hail storm ten or more miles from the core of the thunderhead that lifted the moisture in the first place.
Can an you see that on radar? Maybe. Normally, you have the radar looking ahead, not up. What was a clear path, suddenly may be filled with hail, even miles away from the original source.
Which brings me to “it’s not that simple.” Both of the recent hail damage incidents occurred at low altitude, and by that I mean below 20,000 feet, which is a complicated area: jetliners don’t cruise that low, so the airspace is filled with a conflicting mix of climbing and descending aircraft. ATC does a fantastic job of sorting the mix crammed into often constrained airspace. But the problem is, that doesn’t leave much room for deviating around weather.
In fact, with so many aircraft being managed on a particular frequency, it’s extremely difficult to even get a course change request to ATC. Add to that a ground speed often between 200 and 300 miles per hour and you have a dilemma: yes, you can see some weather threats, no, you can’t see all of them and avoiding weather and other jets in crowded airspace is simply put, not easy. Things change rapidly, virtually by the minute, and we’ll cover many miles in that time.
I can’t stress enough how versatile and responsive ATC is in managing tight airspace filled with dissimilar aircraft on assorted routes and changing altitudes. But as the mix becomes more dense, this high-speed Rubik’s becomes an outlandishly devilish puzzle.
In the cockpit, know that we’re using every means at our disposal to detect and track weather. We gauge the wind effect out of the top of a storm, we plot a course upwind of effects, we pass along what we’ve found to ATC and other aircraft. Count on the reality that everyone on the ground and in the air is doing everything possible to avoid or, in the worst case, escape from bad weather.
Even the fact that only two aircraft out of the thousands in flight that day made the news with hail damage is good news in itself: pilots and ATC are pretty good at handling weather. Still, there’s only so much room and little leeway to detect and avoid hail.
That’s the real news, and the good news far outweighs the bad: flying to Philly yesterday, I can’t compliment both ATC and the dozens of other pilots in the air for sharing information about clear passages, turbulence and new routings. I don’t know how Center and Approach do it, but the responsiveness and quick reaction is amazing.
I’m especially grateful that my airline has made installation of cutting edge radar technology in my cockpit a priority: yes, it’s expensive, but they want me to have the best, most current weather picture as I approach a front with you on board.
Our newest radar–which I’m glad to have available–displays three dimensions, is linked to our nav system so it always knows exactly where it is and thus screens out ground clutter and geographic features, and displays a predictive movement of hazards. It’s always on, scanning for potential problems and will pop up on cockpit displays if it detects something even if we’ve selected another depiction.
So there you have it. Yes, no, and it’s complicated–those are my answers to the question, “Can’t you see hail from the cockpit?” The big-picture view is that we’re all working together to stay out of the headlines. I’ll be flying to LaGuardia and back tomorrow and the fact that you WON’T read about my flight underscores everything I’ve just said.
Much ado has been produced by the media about the hazards of drones flying in proximity to airliners, but I’m happy to report: it’s much ado about nothing.
The hazard presented by unwanted objects in an aircraft’s flight path is nothing new. In fact, each year hundreds of bird strikes are dutifully and without fanfare reported by airline pilots as is required by law.
What’s new is the opportunity for media and aviation “pundits” to claim more screaming headlines by overstating the drone hazard. First, consider the typical, average weight of the plentiful waterfowl populating the bird sanctuaries neighboring JFK, LGA, ORD, DFW, SEA, PDX, LAX, SAN, DCA, SFO, BOS and most Florida airports to name but a few. The weight varies from the 10-13 pound goose to the heavier seabirds like pelican which can weigh up to 30 pounds.
Although the the media and some wannabe aviation pundits claim there are “drones of 50-60 pounds,” the fact is, the new, popular hobbyist drones are marvels of lightweight miniaturization, weighing a fraction of that.
Now, consider the exposure: while the new hobbyist drones begin to enjoy an increasing level of retail sales, the bird hazard numbers literally in the millions. By sheer numbers alone, bird conflicts and even bird strikes dwarf the number of drone “sightings” by airliners, but they’re simply no longer news.
Plainly stated, the traveling public–and thus the media–understand the exposure, accept it, and like the National Highway Traffic Safety traffic death toll, ignore it.
Trundle out the “new menace” of drones and heads turn, headlines accrue, news ratings uptick, and those who know little about jetliners begin to smell fear.
So let’s even go beyond the hazard and foresee and actual impact with a drone. I once flew from Pittsburgh to DFW with duck guts splattered all over my cockpit windscreen after hitting what maintenance technicians estimated to be a ten pound duck. There were two primary consequences I had to deal with.
First, I had to look through duck guts for two and a half hours. They partially slid off, but most froze onto the window at altitude and stayed. Second, the crew meal enroute was less appetizing with the backdrop of frozen duck guts. That’s it.
None of the birds went into either engine. No aircraft systems were affected. Nobody (besides Pittsburgh tower) knew until after landing when we filed the required reports.
This is a pretty good predictor of what might happen if the rare, statistically minute chance of a drone-aircraft collision were to occur: likely, nada.
Yes, there always the potential for engine damage when a “bird,” man made or real, is ingested by an engine. Nonetheless, of all the birds–man made or real–populating the skies around every major airport, drones are a minuscule fraction of the whole group that air travelers sensibly overlook day to day.
So why not focus on that reality rather than the shrieking media and aviation “experts” offering unlikely and often, absurd “what ifs?”
The answer is, the latter sells news, while the former undercuts the self-appointed aviation experts in and out of the media.
So the choice is yours. You can embrace the misguided drone hysteria served up by the news and “experts,” or apply the same logic you do to every daily hazard–including the drive to the airport (over 32,000 traffic deaths in 2014)–which is: drive carefully, and don’t sweat the small stuff.
Anything else is much ado about nothing.
So, you’ve decided that being a pilot might suit you and you’re embarking on flying lessons. Good for you. Here are some off-the-books lessons I’ll share with you based on my 20,000 hours as a pilot. You probably won’t read these elsewhere because they’re not the typical media hype nor the hobbyist pilot bravado. But these lessons are fundamental to your understanding of the pilot world you propose enter.
1. Expect resistance, both from within and without. First, from without: your family and friends are concerned about you and any risks you might take. They probably haven’t considered flying as you have, evaluating the risks and benefits, and many have either never thought about becoming a pilot themselves, or did think about it and decided against learning to fly. Also, there’s the expense, in both dollars and time.
Flying lessons require a lot of both and those around you may resist losing that time with you, plus they may be negative about you committing to flying the time and budget that will necessarily limit your ability to do things like go out or vacation with them (are YOU ready to switch your budget priorities?) and also, force you to rearrange your free time schedule.
Parents and partners particularly may worry about the risks (remember, they haven’t been educated about the admirable safety record of general aviation as you have) as well as the expense, which is significant, especially given that you don’t know yourself yet if flying really suits you.
All of that external resistance is understandable and rather than becoming frustrated, become an educator: explain the safety record of such faithful and timeless standards as the Cessna 150 or 172 or whatever you’re flying. Describe the incremental steps of a flight training syllabus with a qualified instructor. Yes, there’s a significant financial commitment required and no, you’re not certain that the cost will be borne out by a lifetime in aviation. Nonetheless, you’re now at a point where finding out makes sense, and you can simply walk away at any point if you find that flying doesn’t suit you.
Internal resistance? That’s YOU. How good are you at the disciplined pursuit of a longterm goal, which proficiency as a pilot certainly requires for as long as you intend to fly? Recurring, never-ending demands of ratings, physicals, and training lie ahead–is that a challenge you typically embrace? Do you follow through on your plans, especially those requiring the consistent grunt work being a decent pilot demands?
There’s more. Physically, your body is entering a foreign environment of new challenges, from new and unfamiliar motor requirements of three dimensional movement to the vestibular sensations of movement in three axes. As one of my profs at the USC Flight Safety Center liked to say, no matter what cosmic jet we fly, we’re still just a “basic two mile per hour human,” physically evolved to walk on land–not fly.
Don’t let that stop you, or even slow you down: you’ll likely feel inept, maybe klutzy, your first few hours at the controls but that’s normal–we all go through that because you’re transcending the thousands of years of evolution and learning new reflexes and unnatural physical response. Give yourself a break. Don’t judge the entire pilot experience by the early struggles because they will smooth out with time.
2. Once you start flying, DON’T fly in your head. Let me explain: do your headwork BEFORE flight–learn the procedures and subjects pertinent to your aircraft and area. In flight, GET OUT OF YOUR HEAD and fly, period. The knowledge is still there for you to call upon, but the more important lessons are to be had physically: pay attention to the flight, what is actually happening versus what you expected or what you were told.
We don’t fly in books, tapes, sim programs or DVDs–we do it in the sky, in the weather, the wind and ambient conditions. That’s where your air sense is forged.
Don’t get me wrong: be obsessive about your preflight prep–devour pertinent training materials, study, memorize and review. In USAF Flight School, we called it “chair flying:” we’d physically talk through and do the hand motions required to effect each maneuver on the syllabus for a particular flight. That’s to forge patterned thinking and muscle memory, two things key to the physical performance required in the air. Sounds silly? Did you know the USAF Thunderbirds do exactly that as a group, in their preflight briefing room? That’s because muscle memory is key to successful flight maneuvers. This will boost your learning as well as your performance. Reinforce this concept on the ground, study, learn, review, practice.
In the air–fly. Get out of your head, trusting that if you’ve studied and reviewed hard enough beforehand, it’s all still crammed onto your cerebral hard drive, ready to be called on from the background. In the foreground: FTFA (Fly The F*cking Airplane) which simple as it sounds, is not always easy to focus on. Which brings me to point #3.
3. The aircraft is your best teacher. Sure, you’ve read the materials, studied, and you have an instructor talking in your ear through every new maneuver. Still, what’s the airplane telling you through your hands, feet, and its response? If you try to correct things based on books or talk, even from your instructor, give priority to what the aircraft is telling and showing you. I didn’t say ignore the rest, just prioritize the actual flight results.
Even now as a captain with thirty years at the world’s largest airline, I see copilots mystified by why some formula they use for descent or intercepts is not working out in realtime. I have only one answer: FTFA. Because I don’t know or care what component of the complex mix of time, speed, distance and altitude is screwing any formula, because again, we don’t fly on paper–we fly in the living, breathing, ever-changing sky in a unique aircraft that resists the one-size-fits-all mentality of formulas and gouges.
Same with your flight training: know the procedures and processes cold (study, review ON THE GROUND), listen to your instructor, but first and foremost, FTFA–feel what it’s telling you, then you fly IT, not vice versa–whatever it takes, aileron, rudder, elevator–DO IT.
4. Finally, a word about consistency. In an undertaking like flight lessons, DO NOT underestimate the powerful force of consistency in all matters, from the aircraft to instructor to airport, environment and even flight time. Minimize changes to all of these key factors in order to maximize your learning and developmental skills. As important, minimize training gaps, especially when you’re just developing the required physical adaptation and muscle memory flight training demands. Even now, if I take a two week vacation, I’m a little rusty on my first flight back. When you’re just learning, training gaps will only add to your frustration and slow your learning.
My T-38 instructor pilot told me the Air Force could teach a monkey to fly if they had enough bananas. His point was, they don’t–and neither do you: flying is expensive in both dollars and time. Keep the above points in mind to get the most out of your flight training and to make the endeavor as smooth and enjoyable as possible. Your family and friends will come around, accepting your flight endeavors as you successfully solo and progress steadily toward your pilot rating.
The rest is up to you. Welcome to the pilot world–and as we say to each other, fly safe and, I always add, fly smart.
✈️ Chris Manno
Step into the cockpit with me and let’s fly from DFW International Airport to SeaTac in Seattle.
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