Archive for the travel Category

Summer Air Travel 2018: Fly Smarter.

Posted in air travel, airline, airline cartoon, airline cartoon book, airline delays, airline industry, airline passenger, airline pilot, airline pilot blog, airlines, airport, fear of flying, flight, flight attendant, flight crew, flight delays, passenger, passenger bill of rights, pilot, travel, travel tips with tags , , , , , , , , , , on June 18, 2018 by Chris Manno

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Let’s cut to the chase: air travel can be frustrating and confusing. Passenger service staffing is minimal and information scarce. Unexplained delays can prompt frustration, security hassles inevitably create time pressure and the whole situation can raise everyone’s blood pressure. Air travel is a struggle, that’s a given.

But rather than simply complaining–and posting exasperated social media rants–here are some key travel hacks that will let you take charge of your travel and surmount some of the hassles.

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First, information: don’t go looking for crucial data like departure or arrival gates, baggage claim, delays or boarding time. Rather, make that information come to you: every airline and many airports have an app that will fast-track critical information to your phone.  I recommend you use the airline app for your chosen airline, but the simplest, 9-1-1 info source is Google: know your airline and flight number, and tap this basic info into a search engine:

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Quick and easy, all of your questions can be answered without waiting in line for a passenger service agent or searching the terminal for a flight information board. If you’re using your airline’s app, you can even beat the rush to rebook in case of a delay or cancellation without waiting in any line.

You can get even more details for all airlines in a standardized format by downloading one of the many free flight tracking applications. For example:

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This app tells you key information regarding your flight, including departure and arrival gates, plus, it will tell you, if you’re interested, where your inbound aircraft is and its on-time or delay status.If you’re waiting for someone to arrive, this app shows you a real-time moving map so you’ll know–often before the gate agents–exactly what is going on, to include a realistic departure and downline arrive time. You won’t have to ask the thoughtless questions that make you look, well, thoughtless and helpless:

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Track your flight, including the inbound aircraft, yourself for your planning purposes: do I have time for food beforehand, either dine-in or to-go? And where is the nearest or best food option, given the realistic time estimate you’ve secured for yourself? Get the airport app(s) for every airport you’ll connect through or arrive and depart from. They’ll show the location of key services (law enforcement, medical, restrooms, water, baggage claim, restaurants/entertainment, lost and found, ground transportation, rental cars, hotel pickups, security and more).

More advanced airport apps allow you to access such key information instantly, and also, to arrange for services like parking and, in the case of DFW Airport, you can even order food.

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Finally, do security smarter: find out which security screening checkpoint at your departure airport has the shortest wait time, plus enroll yourself in the TSA’s PreCheck program to reduce the screening time and hassle. Get the TSA smartphone app:

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This app will let you assess the security lines and wait times instantly so you can choose the fastest checkpoint. Also, the app puts a world of information regarding security procedures, limitations, requirements, and frequently asked questions in your hands (literally), plus it will guide you to the application process for TSA PreCheck. All of this fingertip-accessible information will streamline and shorten your security screening, shorten your wait time and lower your blood pressure.

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Air travel this summer will include record passenger crowds in airports minimally staffed with customer service people at security checkpoints, ticket counters and gates, even at restaurants and retail stores. But you can optimize your trip planning and minimize your hassles by setting up a real-time, accurate information flow to your fingertips.

Don’t scour the airport and fight the crowds for crucial information and services. Empower yourself with apps and information that will quietly smooth your air travel experience. It only takes a few minutes to download the apps and to become familiar with their use. The payoff will be tenfold in reduced stress and frustrating delays.

Get the insider crew view:

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A hilarious, irreverent, crew’s-eye cartoon view of air travel. If you’re a pilot, flight attendant or air traveler, this is your confidential, no-holds-barred insider story. Savvy air travelers, want to impress your flight crew? Share these cartoons with them in flight: they will appreciate the laugh–and you!

Only $7.99 from Amazon Books, just click here.

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New Edition: Airline Crew Cartoon Anthology.

Posted in air travel, air travel humor, air traveler, airline, airline cartoon, airline cartoon book, airline industry, airline passenger, airline pilot, airline pilot blog, airlines, airport, cartoon, fear of flying, flight, flight attendant, flight crew, pilot, travel, travel tips with tags , , , , , , , , on June 1, 2018 by Chris Manno

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Here’s your new edition, behind-the-scenes airline view from the flight crew perspective. Think you know about crewlife and air travel? Want to impress your crew on your next flight? Need the perfect gift for that flight attendant or airline pilot in your life?

Get your signed copy (US only) for only $7.99 + $1 S&H.

Just CLICK HERE.

Outside the US, shop Amazon.com —CLICK HERE.

This new 2018 edition has 90 pages of wicked new airline crew cartoons …

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And many from the perspective of air travelers …

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If you’re in the airline industry, or are even considering the air travel career field …

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This cartoon collection is a must-have!

Get your limited-edition signed copy–just order through the links above. Get an airline keepsake for yourself or others, while they last!

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Fear of Flying: Turbulence In Perspective.

Posted in air travel humor, air traveler, airline, airline cartoon, airline industry, airline passenger, airline pilot, airline pilot blog, airline safety, fear of flying, flight, flight attendant, flight crew, FoF, travel, travel tips with tags , , , , , , on April 2, 2018 by Chris Manno

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It’s not unusual today to hear about travelers who fear air travel for a variety of good reasons. Fortunately, there’s help dealing with such fears readily available on social media in the form of special interest groups.

There are several Facebook groups centered around “fear of flying,” but here’s the best  one I’ve found:

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In this group, we (I am a member) in a closed forum for everyone’s privacy, using real names, share techniques and experiences that have helped many of our  members successfully get airborne on an airline trip that they’d previously felt was out of their reach. To join, click here and request access–it’s free.

My role there, besides providing cartoons of questionable taste,

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is to share what I’ve learned in 40 years as a professional pilot: 7 years USAF pilot, 33 years American Airlines pilot, 26+ as captain. I truly believe that much of the anxiety that comprises fear of flying can be attributed to fear of the unknown. Here, and on this Facebook page, we bust the myths and fill in the blanks to empower air travelers so that they can embark on a trip with family and friends with quiet confidence.

Here’s one of the most frequently discussed anxiety-producing flight effects we’ve discussed there recently:

Turbulence in flight: is it dangerous? The answer: no. Annoying maybe, startling probably–but not dangerous. The fact is, just like any fluid–the ocean, a river, a lake–the air has eddies and currents that change with velocity (both the fluid and the vessel) which may result in bumpiness.

But, your aircraft is designed with more than enough strength to handle any      turbulence.  Without getting lost in the mathematical and engineering jungle, here’s a thumbnail design sketch. Aircraft manufacturers were given design standards to meet that basically derived a “load[1]” limit the aircraft must withstand in normal flight. To that they added a generous margin and called that the “limit load factor:” the aircraft must withstand this force without suffering any damage or distortion of the structure or flight controls. To that increased margin they again added an additional percentage of force the jet must be able to sustain without experiencing structural failure and that is called the ultimate load factor.

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To put limit and ultimate load factors into perspective, those forces are beyond that ever experienced by an airliner in flight and quite frankly, approach the limits of human ability to tolerate such forces. In other words, the strength envelope is way beyond the endurance of our “2 mile per hour man.” That means your remarkable aircraft is built to superhuman strength standards and will tolerate external forces in flight and even on landing that will protect you well beyond any forces you could possibly encounter in flight.

The next tier of wonder is how aircraft designers maintain Sherman-tank strength standards in a vehicle light enough to fly not only smoothly but also economically and in of thrust required to sustain flight, efficiently. This is achieved through the ongoing evolution of composite materials that are lightweight but even stronger than older, heavier metals, and advanced engine technology that has produced powerful, lightweight and efficient engines.

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This is once again part of the “aviation learning curve” that is the driving force behind commercial aviation: new technology, advanced materials both metal and composite, that are lighter and stronger than in decades past.

Aircraft manufacturers continue to improve designs, producing safer, stronger, more efficient airliners year over year. I’m often asked my preference between the two largest commercial airliner aircraft manufacturers, Boeing and Airbus. I honestly believe both manufacturers produce outstanding, safe, and capable airliners, though I’m a lifelong Boeing pilot at heart. That said, one of the most capable and naturally talented airline pilots I know—my son—flies an Airbus. They’re both great aircraft.

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Me hitching a ride in my son’s Airbus 320 cockpit as he flew us to O’Hare.

That’s the kind of real-world, insider info and firsthand experience we share in this Facebook group. Join us, if you’d like to learn and share.

Also, I wrote this book for the group and periodically, reduce the Kindle price to zero for a few days so everyone in the group can get the book free:

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In this book, I walk you through a normal flight after providing you with a realm of behind-the-scenes experience in the airline pilot world. You can get a copy HERE, or just join the group and wait for the freebie offer.

Either way, if your travel options are limited by fear of flying–yours or a travel partners–just know there are assets available that will get you safely and confidently into the air. The choice is yours.

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[1] In laymen’s terms, “load factor” refers to the number of G’s, or the force of gravity, the aircraft must be able to tolerate.

 

Fear of Flying: Free Kindle March 25-26

Posted in air travel, air travel humor, air traveler, aircraft maintenance, airline, airline cartoon, airline cartoon book, airline delays, airline industry, airline passenger, airline pilot, airline pilot blog, airline safety, airline seat recline, airline ticket prices, airliner, airlines, airport, aviation weather, cartoon, fear of flying, flight, flight crew, flight delays, FoF, jet, jet flight, mile high club, passenger bill of rights, passenger compliance, pilot, travel, travel tips, weather, wind shear with tags , , , , , , , , , , on March 24, 2018 by Chris Manno

If you are a victim of fear of flying, either directly (you are fearful) or indirectly (a friend or loved one won’t fly), here’s a resource, free:

Cockpit insight, practical coping strategies, explanations and … cartoons!

Get your FREE Kindle copy–CLICK HERE.

Air Travel Gotchas

Posted in air travel, air traveler, airline cartoon, airline delays, airline industry, airline passenger, airline pilot blog, airport, passenger bill of rights, travel, travel tips with tags , , , , , , on August 22, 2017 by Chris Manno

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There are “gotchas” in air travel you might not know about–but should. Many are of the “some restrictions apply” and “read the fine print” type; some are matters of inconvenience, some are very expensive. Here’s my “gotcha” list:

— “Volunteering” to be bumped for oversales. That’s fine, if you are assured of positive space on another flight. Sometimes (and some airlines) will give you the promised compensation (typically a travel voucher), but not positive space–you’re standby, and you may be stuck for a long time. Be sure to specify positive space before you accept the voucher and relinquish your seat. I’m just enough of a pain in the ass to ask for boarding passes just to be sure.

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Know your passenger rights.

–Misconnects. Know your rights, but as importantly, know the gotchas: if you used certain air travel broker sites (Travelocity, etc), your misconnect may not be covered for further travel by the airline. I’ve seen frantic passengers rush up to a gate where the flight had departed, asking to be put on the next flight. Problem is, the “CheapFlight.com” that sold you your ticket is not part of the airline and you may not be entitled to the next flight–or any flight other than the one that departed. Know this ahead of time or you may find yourself shipwrecked.

–Misconnects Part Two: compensation (hotel room, meals) will not be offered by or required of an airline for events beyond their control, like weather delays, diversions and cancellations. So, if your flight was the last of the day and you missed the flight due to circumstances like weather, plan to sleep in the terminal or spring for a hotel room yourself. which brings me to …

–Travel insurance. Buy this from a reputable travel agent or AAA. Policies can pay for that unexpected hotel room for a short overnight (tip: Minute Suites in many major airports have hourly rooms and they’re inside security, saving the screening time as well as the van ride to and from) and other incidentals and losses, like the vacation condo you’ve already paid for.

As importantly, a decent travel insurance policy can cover unforeseen costs like a rebooking fee if you become ill or some other exigence requires a change in your plans. Along those lines, you should be certain that your medical insurance will cover treatment in non-US locations and travel insurance can help cover the cost gaps.

Seems like few people consider travel insurance but with your vacation time being scarce and costs high, travel insurance makes sense.

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–Aircraft Power Ports. Many flight attendants don’t even know this: there’s a maximum amperage draw allowed for the entire cabin. Aircraft manufacturers design the system with an average amp load, but a full flight, depending on what passenger items are drawing power, the demand often exceeds the design limit. When that happens, no power for you, at least until someone else unplugs. Moral to the story: if you have a device that needs charging–plug it in as soon as permissable in flight.

–Aircraft WIFI. See above: the WIFI bandwidth is limited. If you have something important to up- or download, do it as soon as possible or you may find the internet crawling so slowly that your data will not be accessible or transmittable.

So there you have it. Some of these issues are nuisance items, other are major league expensive travel disasters. The moral to the story is to be prepared, consider the possible problems and decide how you’re going to handle them BEFORE you leave port.

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Air Travel Delays: My Top 3 Cause Factors

Posted in air traveler, airline, airline cartoon, airline cartoon book, airline delays, airline industry, airline passenger, airline pilot, airline pilot blog, passenger, passenger bill of rights, pilot, travel, travel tips with tags , , , , , , , on July 3, 2017 by Chris Manno

Look, I get it: I sit in both ends of the jet for some very long delays. My last two turnarounds were planned for 7 hours but turned into 8.5 and 9.1 respectively. That made my pilot duty day, with preflight and ground turnaround time, over 12 hours.

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Me deadheading in the very last row of coach, carefully not man-spreading and conceding the armrest to the middle seat passenger (basic air travel etiquette, BTW)

We waited over an hour for takeoff, then had additional holding in the air before landing at Philadelphia International Airport.

I’d deadheaded up to Philly to fly the jet back to DFW Airport but the result of the Air Traffic Control delays getting the jet off the ground in DFW and enroute to Philadelphia made our Philly-DFW flight well over an hour late into DFW.

That caused many passenger misconnects once we arrived at DFW after yet another round of airborne holding for nearly an hour. My flight plan from Philadelphia to DFW called for a flight time of 3:27 but with holding, the actual flight time became 4:30.

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That’s due to storms moving through the north Texas area faster and more southerly than predicted, constricting air traffic routes into DFW. So, we were delayed by ATC for an hour holding over a fix southeast of the airport after an enroute course refile to avoid weather.

I ain’t complaining, but I got home at 2am instead of 11pm. That’s my job and I did it correctly and safely for all 167 folks on board.

But that’s not the big picture. What’s driving ever-increasing air travel delays? Here’s my Top 3 Factors.

  1. Increased traffic volume. According to the DOT Bureau of Aircraft Statistics, airline departures have increased 5-7% annually since 2010. That means more aircraft crammed into exactly the same airspace, which means traffic flow abatement is ever-more necessary and unfortunately, more present: ground stops abound; inflight holding is often unavoidable even after enduring a ground stop.
  2. Weather predictive delays: the National Weather Service provides more and better predictive weather products that the FAA Air Traffic Control Center (ARTC) attempts to integrate into their traffic management constraints. In theory, this is a good thing but in practice, I question the effectiveness: air traffic is often preemptively ground-stopped or re-routed based on weather predictions, which aren’t always accurate (see above), meanwhile, air traffic then must be re-routed from the ARTC re-routes.
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The storms often do not conform to the FAA predicted movement, causing yet another layer of reroutes and delays.

3. Airline “banking” (the grouping of inbound-outbound flight exchanges at hub airports) cannot handle the disruption of hours-long delays: when one complex or “bank” of flights is delayed outbound, there’s nowhere to park and deplane the next complex. This leads to individual airline-imposed ground stops: your flight will not be pushed off from your origin airport gate until there’s a reasonable expectation of gate availability at your arrival hub. This is to avoid the old “sitting on a tarmac with toilets overflowing waiting for a gate” urban legends that engendered the Passenger Bill of Rights.

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Given the ubiquitous eye of cellphone video and social media, passengers can count on more origin airport outbound delays: major carriers will always defer to the Passenger Bill of Rights, allowing you to deplane at will at the departure station rather than sit on board at your destination, trapped for hours waiting for a gate at a weather-affected hub while ranting on social media.

There are other factors creating and lengthening delays, like an industry-wide shortage of qualified airline pilots and airline planners who over-optimistically schedule aircraft, crews and connections.

But from a pilot viewpoint, the big three above seem to be what I most frequently encounter. So, in addition to packing your own food and water in your carry-ons, be sure to arrive at your departure airport with a plentiful supply of patience. This summer, you’ll need it it more than ever.

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Get the entire insider airline cartoon collection

from Amazon Books for $7.99.

It’ll make your delay more enjoyable. Just click here.

 

Air Travel and Anarchy

Posted in air travel, air traveler, airline industry, airline passenger, airline pilot, airline pilot blog, flight attendant, flight crew, passenger, pilot, travel with tags , , , , , , on October 27, 2016 by Chris Manno

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“I say let the world go to hell, but I should always have my tea.” –Fyodor Dostoyevsky

Nothing brings out the worst in people like air travel. Sadly, flying has become the crossroads of selfishness and self-righteousness, a road-rage hybrid unmasked, more akin to mob action as a result of being seated together rather than in isolated vehicles, but angry, loose-tempered and looking for a reason to go off just the same. Throw in a fashionable side order of latent outrage at anything individually determined to be offensive and you have the airborne tinderbox that regularly explodes into passenger non-compliance, misconduct, diversion and ultimately, yet another ruined travel experience.

Maybe in days past there was less opportunity to exact compensation for perceived slights. Maybe there’s righteous consumer outrage over the corpcomm buzzword “inconvenience” overlaid on any type of service disaster. Mix the two well, sprinkle with a litigious seasoning and pour into a social media crust, then bake on the internet for less than thirty minutes. We’re serving up outrage–and selfies–get it while it’s hot.

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That tired, sad urban legend-gone-digitally viral cry for attention would be little more than a Spam-ish nuisance except for one elephantine reality: it’s dangerous as hell in flight.

In a world that prizes personal choice, self-importance, sacrosanct self-image, and the all-important digital self-reflection (“That’s us in ____!”), compliance is a dirty word. Problem is, flying is a difficult, at times risky endeavor that relies on discipline and its ugly stepchild, compliance, from the cockpit all way back to the aft lav.

Unfortunately, the all-important “me” is societally- and media-sanctioned, so individual choices are thereby easily disconnected from consequences in the aircraft emergency crew commands as well as in the midair violence wall-papered over in corp-speak as “passenger non-compliance.” That often starts with choices easily blamed these days on those offering the choice rather than those making the choice itself.

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Crewmembers are attacked, other passengers are physically (or worse) assaulted, but the individual acting, “non-complying,” is seldom held responsible for the consequences of an individual choice.  Sadly, it gets so much worse, so much more dangerous.

But I can hear it already: yeah, but I’m me. That’s a two-headed monster–first, the perception that others are the problem and second, that you aren’t one of the “others,” but you are. The command “take nothing with you” in an emergency evacuation is based on the life-and-death certification of the aircraft: 90 seconds, timed with a full load of passengers from evacuation command to everyone safely clear of an aircraft that had no luggage aboard.

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In real life, enough of the “I’m me” others refuse to comply with the command to take nothing with you (“I’m not leaving without my [fill in self-absorbed priority]!”) at the expense of those seated at the far end of the tested, proven, but now destroyed time to escape a burning aircraft. That can and will be fatal, yet the death of some is lower on the hierarchy of self in an “everybody gets a trophy” legacy of some “others.”

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Airline regulatory agencies like the FAA and NTSB do little to actually enforce compliance. Even beyond the glaring headlines attending an aircraft emergency evacuation sabotaged by passenger non-compliance, there’s little that regulators can and will do to eliminate flight risk factors other than to urge passenger “compliance.”

There again, we careen headlong into the absolution of “I’m me.”  The FAA recently recognized the disastrous inflight potential for a lithium ion battery fire in a very commonplace piece of technology. The remedy? Screening? Enforcement? Legal consequences?

Nope. Just, “we told you not to.”

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Granted,  you’re not one of the “others” who’d readily drag their bags along on an emergency evacuation at the risk of other passengers’ lives. You don’t over consume alcohol and disrupt a flight. And you don’t ignore the toothless “prohibition” and bring your very expensive but hazardous phone on board.

But they’re out there, self-justified, media-enriched, societally excused, and dangerous as hell.

Better hope “they” aren’t on “your” flight.

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