Archive for the travel tips Category

Summer Air Travel 2018: We Have Met The Enemy, And He Is Us.

Posted in air travel humor, air traveler, airline, airline cartoon, airline cartoon book, airline delays, airline industry, airline passenger, airline pilot, airline pilot blog, airliner, airlines, airport, crewlife, flight, flight attendant, flight crew, flight delays, travel, travel tips with tags , , , , , , , , , on July 10, 2018 by Chris Manno

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I stood in the cockpit doorway last night saying goodbye to the deplaning passengers, mostly to support my cabin crew: it doesn’t seem right that the captain should be halfway to the employee parking lot while the flight attendants are still working. So I stay, unless there’s a crew change and the next cockpit crew is waiting to get started on their preflight.

That’s a ridiculous air travel roadblock: you’re the oncoming crew, probably behind schedule, having to wait for the off-going crew to finish fumbling around and get out of the way. “Plane ride’s over,” or “shift change,” I yell loud enough for them to hear in the cockpit. In other words, get your ass in gear and get out of the way.  Some pilots are clueless, gabbing, or worse (sure, we’ll all wait while you use the airplane lav–you sure can’t poop in the terminal) while the oncoming crew cools their heels on a hot jet bridge, waiting for access their job site.

Meanwhile, we have passenger connections to cover down-line, plus more passengers there connecting on our return flight. Ridiculous waste of time changing crews, due to some pilots’ blissful unawareness of others.

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But a crew change was not the case last night–the aircraft was not flying on again that night. A guy walked up the aisle with the other deplaning passengers, but he took a seat in first class and started tapping on his phone. His wife plopped down next to him.

Fine. Except once everyone has deplaned, the crew is done. It’s been a long day and we all want to go home.

His wife looked stressed-out. Finally, she approached me. “He’s trying to get someone from customer service to help him retrieve my gate checked bag before our next flight.”

“Gate checked bags will be transferred to your connecting flight,” I answered automatically. “No worries. It’ll be at baggage claim at your destination.”

“I need my anti-seizure medication.”

Damn.

“Let me see if I can find it.” I hustled downstairs, but it was too late: all of the cargo holds were empty, the bags on their way to connecting flights or baggage claim.

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“They’re usually not that fast unloading a full jet,” I told her. “But there’s nothing left in the cargo holds or on the ramp. Still, I can get you medical help right now if you need it.”

That’s part of the problem: passengers miss the instructions in the sometimes hectic gate checking of a bag: “Take any medications or important documents out of the bag before you check it,” agents recite the litany.

But mistakes get made. More typically, stuff gets left on the aircraft inadvertently. So here’s the point: always keep valuables, important documents and medications in your on-board hand-carried bag. If you don’t carry one–DO.

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Don’t stash ANYTHING in the seatback pocket.

In the terminal, a woman stopped me and started talking to me in Spanish.  I can help in German or English. But I answered with the entirety of my Spanish lexicon, “No habla Espanol.” I do know “Cerveza, por favor” as well, but that didn’t apply.

She looked puzzled, then began to repeat herself in Spanish, only louder. Which still doesn’t work.

I played the odds: I glanced at her boarding pass, then pulled out my cellphone and Googled her flight number. I showed it to her: departure gate and boarding time.

She smiled. “Ah, si.”

Problem solved. Add the lesson “Google for key info in your native language,” to “get your shit together and get off the plane” (add the caveat, “but wait your turn,” see cartoon) and keep all valuables and medications with you as you travel.

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Don’t be “that guy.” Wait your turn.

Finally, traffic management. We have rush hour in the terminal between flights. There’s a bustling flow of people going gate to gate to concessions, services, restrooms, wherever. There’s always been the problem of passengers lurching around the concourse, stopping randomly and bottle-necking traffic.

Add two new impediments: the cellphone talker-texter-Facebooker-Snapchatter-Instagramer-surfer ass-clown willing to walk headlong into others or as bad, shuffle-creep along to manage their messages, posts, texts, porn; whatever.

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For the slow walkers, random stoppers and cellphone nitwits, two words: pull over. Get out of the way, let others get on with their lives as you fumble about your own.

The second pedestrian hazard I see more and more these days–maybe it’s a millennial thing–is those with or without cellphone suddenly putting it into reverse and walking backwards. I say at least twice an airport day–which, like dog years, an “airport day” is about 7 times the hassle of a human day–“this isn’t a good place to walk backwards.” Does that really need to be said?

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So there you have it. If you’re deplaning–passengers or crew–get your stuff together and move efficiently off the aircraft and into the terminal. Once there, have a destination in mind and actually attend only to smoothly navigating the traffic, always in forward gear. If you need information, Mr. Google speaks every language, though I do not. Finally, keep all valuables, like medications and documents with you at all times.

All of the above advice is for your successful air travel, your crew’s efficiency, and everyone’s sanity.

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What’s it like to be an airline captain?

Posted in air travel, air travel humor, air traveler, airline, airline cartoon, airline cartoon book, airline industry, airline passenger, airline pilot, airline pilot blog, airline pilot podcast, airline safety, airliner, airlines, airport, flight, flight attendant, flight crew, FoF, travel, travel tips with tags , , , , , , on June 24, 2018 by Chris Manno

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An university colleague asked me, “What’s it like to be an airline captain?”

I tried to deflect. “Well, it’s probably not what you’d think.”

Still, he deserved an answer, but probably not for the reason you’d think.  Academia and aviation couldn’t be more different, and I owed him an answer for exactly that reason: academia welcomed me, shared generously, helped me attain their highest degree and let me teach on their college campuses.

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By contrast, the pilot world is largely closed, both professionally and intellectually. When a pilot asks me about my doctoral dissertation, I usually lose them at my research hypothesis. So, I typically deflect that question with, “It’s hard to explain,” even though it’s really not.

Some pilots “are” captains, but that’s mostly fluff. They’re the ones who cling to social media names like “Captain [insert first name]” or worse, “Cap’n” anything. I suspect they’re the ones who used to go by nicknames like “Flyer Guy” and have vanity plates like “IFLY” or “AV8R.” I even know one guy whose wife refers to him in conversation as “Captain _____.” Big hat, no cattle, as far as I’m concerned.

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Because for me, “captain” was never so much something to “be” as to actually do. When I have the title, it’s only at work and it translates to “the buck stops here” or in more accurate terms, “I accept full responsibility for everything that happens from push-back to block in.” And I’m not solo, because there is a century of aviation history that put me where I am .

Commercial aviation is a communal effort and an aggregate learning curve. In the United States, Canada, Great Britain, Europe, much of Asia, Australia and New Zealand, there’s been a lifetime of hard lessons, trial and costly error, engineering breakthroughs and thorough oversight. That’s been a costly but profitable flight evolution that is responsible for the safe air travel we all enjoy today.

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When I’m the captain, I’m both the beneficiary and the trustee of that collective aviation experience, engineering, oversight and regulation. That’s what it’s like, if you really want to know: I’m the guy saying slow down when everyone else is saying “let’s hurry up;” I’m the one paid to look four hundred miles ahead when everyone else is looking around us now; I’m the one focused on now when everyone else if four states down the road.

I’m looking for “no” when everyone else says “yes;” I’m saying stop when everyone else says go. The easiest thing in the world is to just let things happen, but the more important responsibility is in making them go exactly as they should–or not at all.

That has little to do with vanity plates, forced “cap’n” nicknames, or even titles, which I leave at the airport when I go home, because I’m done “being” captain till it’s actually time to do it all again. And not until.

So maybe that’s not what you’d think being a captain was like, but now you can see that the real substance is in action, responsibility and accountability rather than in the title.

My workspace.

The buck stops here.

That’s why in over 26 years as a captain at the world’s largest airline, you’ve never heard me say on the PA, “This is your captain.” Besides the fact that I have a name, “captain” isn’t who I am, it’s what I do, a charge I readily accept. I’m a trustee of all that has gone before me in aviation, engineering, regulation and oversight. A good day as a captain is one where you’ve seen to every detail, taken care of every requirement, and, as we say, “haven’t bent any metal.”

That’s the reality of “what it’s like to be an airline captain,” and that won’t fit on a vanity plate. Nor does it need to.

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Summer Air Travel 2018: Fly Smarter.

Posted in air travel, airline, airline cartoon, airline cartoon book, airline delays, airline industry, airline passenger, airline pilot, airline pilot blog, airlines, airport, fear of flying, flight, flight attendant, flight crew, flight delays, passenger, passenger bill of rights, pilot, travel, travel tips with tags , , , , , , , , , , , on June 18, 2018 by Chris Manno

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Let’s cut to the chase: air travel can be frustrating and confusing. Passenger service staffing is minimal and information scarce. Unexplained delays can prompt frustration, security hassles inevitably create time pressure and the whole situation can raise everyone’s blood pressure. Air travel is a struggle, that’s a given.

But rather than simply complaining–and posting exasperated social media rants–here are some key travel hacks that will let you take charge of your travel and surmount some of the hassles.

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First, information: don’t go looking for crucial data like departure or arrival gates, baggage claim, delays or boarding time. Rather, make that information come to you: every airline and many airports have an app that will fast-track critical information to your phone.  I recommend you use the airline app for your chosen airline, but the simplest, 9-1-1 info source is Google: know your airline and flight number, and tap this basic info into a search engine:

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Quick and easy, all of your questions can be answered without waiting in line for a passenger service agent or searching the terminal for a flight information board. If you’re using your airline’s app, you can even beat the rush to rebook in case of a delay or cancellation without waiting in any line.

You can get even more details for all airlines in a standardized format by downloading one of the many free flight tracking applications. For example:

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This app tells you key information regarding your flight, including departure and arrival gates, plus, it will tell you, if you’re interested, where your inbound aircraft is and its on-time or delay status. If you’re waiting for someone to arrive, this app shows you a real-time moving map so you’ll know–often before the gate agents–exactly what is going on, to include a realistic departure and downline arrive time. You won’t have to ask the thoughtless questions that make you look, well, thoughtless and helpless:

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Track your flight, including the inbound aircraft, yourself for your planning purposes: do I have time for food beforehand, either dine-in or to-go? And where is the nearest or best food option, given the realistic time estimate you’ve secured for yourself? Get the airport app(s) for every airport you’ll connect through or arrive and depart from. They’ll show the location of key services (law enforcement, medical, restrooms, water, baggage claim, restaurants/entertainment, lost and found, ground transportation, rental cars, hotel pickups, security and more).

More advanced airport apps allow you to access such key information instantly, and also, to arrange for services like parking and, in the case of DFW Airport, you can even order food.

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Finally, do security smarter: find out which security screening checkpoint at your departure airport has the shortest wait time, plus enroll yourself in the TSA’s PreCheck program to reduce the screening time and hassle. Get the TSA smartphone app:

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This app will let you assess the security lines and wait times instantly so you can choose the fastest checkpoint. Also, the app puts a world of information regarding security procedures, limitations, requirements, and frequently asked questions in your hands (literally), plus it will guide you to the application process for TSA PreCheck. All of this fingertip-accessible information will streamline and shorten your security screening, shorten your wait time and lower your blood pressure.

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Air travel this summer will include record passenger crowds in airports minimally staffed with customer service people at security checkpoints, ticket counters and gates, even at restaurants and retail stores. But you can optimize your trip planning and minimize your hassles by setting up a real-time, accurate information flow to your fingertips.

Don’t scour the airport and fight the crowds for crucial information and services. Empower yourself with apps and information that will quietly smooth your air travel experience. It only takes a few minutes to download the apps and to become familiar with their use. The payoff will be tenfold in reduced stress and frustrating delays.

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A hilarious, irreverent, crew’s-eye cartoon view of air travel. If you’re a pilot, flight attendant or air traveler, this is your confidential, no-holds-barred insider story. Savvy air travelers, want to impress your flight crew? Share these cartoons with them in flight: they will appreciate the laugh–and you!

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New Edition: Airline Crew Cartoon Anthology.

Posted in air travel, air travel humor, air traveler, airline, airline cartoon, airline cartoon book, airline industry, airline passenger, airline pilot, airline pilot blog, airlines, airport, cartoon, fear of flying, flight, flight attendant, flight crew, pilot, travel, travel tips with tags , , , , , , , , on June 1, 2018 by Chris Manno

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Here’s your new edition, behind-the-scenes airline view from the flight crew perspective. Think you know about crewlife and air travel? Want to impress your crew on your next flight? Need the perfect gift for that flight attendant or airline pilot in your life?

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This new 2018 edition has 90 pages of wicked new airline crew cartoons …

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And many from the perspective of air travelers …

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If you’re in the airline industry, or are even considering the air travel career field …

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This cartoon collection is a must-have!

Get your limited-edition signed copy–just order through the links above. Get an airline keepsake for yourself or others, while they last!

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Fear of Flying: Turbulence In Perspective.

Posted in air travel humor, air traveler, airline, airline cartoon, airline industry, airline passenger, airline pilot, airline pilot blog, airline safety, fear of flying, flight, flight attendant, flight crew, FoF, travel, travel tips with tags , , , , , , on April 2, 2018 by Chris Manno

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It’s not unusual today to hear about travelers who fear air travel for a variety of good reasons. Fortunately, there’s help dealing with such fears readily available on social media in the form of special interest groups.

There are several Facebook groups centered around “fear of flying,” but here’s the best  one I’ve found:

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In this group, we (I am a member) in a closed forum for everyone’s privacy, using real names, share techniques and experiences that have helped many of our  members successfully get airborne on an airline trip that they’d previously felt was out of their reach. To join, click here and request access–it’s free.

My role there, besides providing cartoons of questionable taste,

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is to share what I’ve learned in 40 years as a professional pilot: 7 years USAF pilot, 33 years American Airlines pilot, 26+ as captain. I truly believe that much of the anxiety that comprises fear of flying can be attributed to fear of the unknown. Here, and on this Facebook page, we bust the myths and fill in the blanks to empower air travelers so that they can embark on a trip with family and friends with quiet confidence.

Here’s one of the most frequently discussed anxiety-producing flight effects we’ve discussed there recently:

Turbulence in flight: is it dangerous? The answer: no. Annoying maybe, startling probably–but not dangerous. The fact is, just like any fluid–the ocean, a river, a lake–the air has eddies and currents that change with velocity (both the fluid and the vessel) which may result in bumpiness.

But, your aircraft is designed with more than enough strength to handle any      turbulence.  Without getting lost in the mathematical and engineering jungle, here’s a thumbnail design sketch. Aircraft manufacturers were given design standards to meet that basically derived a “load[1]” limit the aircraft must withstand in normal flight. To that they added a generous margin and called that the “limit load factor:” the aircraft must withstand this force without suffering any damage or distortion of the structure or flight controls. To that increased margin they again added an additional percentage of force the jet must be able to sustain without experiencing structural failure and that is called the ultimate load factor.

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To put limit and ultimate load factors into perspective, those forces are beyond that ever experienced by an airliner in flight and quite frankly, approach the limits of human ability to tolerate such forces. In other words, the strength envelope is way beyond the endurance of our “2 mile per hour man.” That means your remarkable aircraft is built to superhuman strength standards and will tolerate external forces in flight and even on landing that will protect you well beyond any forces you could possibly encounter in flight.

The next tier of wonder is how aircraft designers maintain Sherman-tank strength standards in a vehicle light enough to fly not only smoothly but also economically and in of thrust required to sustain flight, efficiently. This is achieved through the ongoing evolution of composite materials that are lightweight but even stronger than older, heavier metals, and advanced engine technology that has produced powerful, lightweight and efficient engines.

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This is once again part of the “aviation learning curve” that is the driving force behind commercial aviation: new technology, advanced materials both metal and composite, that are lighter and stronger than in decades past.

Aircraft manufacturers continue to improve designs, producing safer, stronger, more efficient airliners year over year. I’m often asked my preference between the two largest commercial airliner aircraft manufacturers, Boeing and Airbus. I honestly believe both manufacturers produce outstanding, safe, and capable airliners, though I’m a lifelong Boeing pilot at heart. That said, one of the most capable and naturally talented airline pilots I know—my son—flies an Airbus. They’re both great aircraft.

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Me hitching a ride in my son’s Airbus 320 cockpit as he flew us to O’Hare.

That’s the kind of real-world, insider info and firsthand experience we share in this Facebook group. Join us, if you’d like to learn and share.

Also, I wrote this book for the group and periodically, reduce the Kindle price to zero for a few days so everyone in the group can get the book free:

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In this book, I walk you through a normal flight after providing you with a realm of behind-the-scenes experience in the airline pilot world. You can get a copy HERE, or just join the group and wait for the freebie offer.

Either way, if your travel options are limited by fear of flying–yours or a travel partners–just know there are assets available that will get you safely and confidently into the air. The choice is yours.

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[1] In laymen’s terms, “load factor” refers to the number of G’s, or the force of gravity, the aircraft must be able to tolerate.

 

Fear of Flying: Free Kindle March 25-26

Posted in air travel, air travel humor, air traveler, aircraft maintenance, airline, airline cartoon, airline cartoon book, airline delays, airline industry, airline passenger, airline pilot, airline pilot blog, airline safety, airline seat recline, airline ticket prices, airliner, airlines, airport, aviation weather, cartoon, fear of flying, flight, flight crew, flight delays, FoF, jet, jet flight, mile high club, passenger bill of rights, passenger compliance, pilot, travel, travel tips, weather, wind shear with tags , , , , , , , , , , on March 24, 2018 by Chris Manno

If you are a victim of fear of flying, either directly (you are fearful) or indirectly (a friend or loved one won’t fly), here’s a resource, free:

Cockpit insight, practical coping strategies, explanations and … cartoons!

Get your FREE Kindle copy–CLICK HERE.

Air Travel Gotchas

Posted in air travel, air traveler, airline cartoon, airline delays, airline industry, airline passenger, airline pilot blog, airport, passenger bill of rights, travel, travel tips with tags , , , , , , on August 22, 2017 by Chris Manno

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There are “gotchas” in air travel you might not know about–but should. Many are of the “some restrictions apply” and “read the fine print” type; some are matters of inconvenience, some are very expensive. Here’s my “gotcha” list:

— “Volunteering” to be bumped for oversales. That’s fine, if you are assured of positive space on another flight. Sometimes (and some airlines) will give you the promised compensation (typically a travel voucher), but not positive space–you’re standby, and you may be stuck for a long time. Be sure to specify positive space before you accept the voucher and relinquish your seat. I’m just enough of a pain in the ass to ask for boarding passes just to be sure.

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Know your passenger rights.

–Misconnects. Know your rights, but as importantly, know the gotchas: if you used certain air travel broker sites (Travelocity, etc), your misconnect may not be covered for further travel by the airline. I’ve seen frantic passengers rush up to a gate where the flight had departed, asking to be put on the next flight. Problem is, the “CheapFlight.com” that sold you your ticket is not part of the airline and you may not be entitled to the next flight–or any flight other than the one that departed. Know this ahead of time or you may find yourself shipwrecked.

–Misconnects Part Two: compensation (hotel room, meals) will not be offered by or required of an airline for events beyond their control, like weather delays, diversions and cancellations. So, if your flight was the last of the day and you missed the flight due to circumstances like weather, plan to sleep in the terminal or spring for a hotel room yourself. which brings me to …

–Travel insurance. Buy this from a reputable travel agent or AAA. Policies can pay for that unexpected hotel room for a short overnight (tip: Minute Suites in many major airports have hourly rooms and they’re inside security, saving the screening time as well as the van ride to and from) and other incidentals and losses, like the vacation condo you’ve already paid for.

As importantly, a decent travel insurance policy can cover unforeseen costs like a rebooking fee if you become ill or some other exigence requires a change in your plans. Along those lines, you should be certain that your medical insurance will cover treatment in non-US locations and travel insurance can help cover the cost gaps.

Seems like few people consider travel insurance but with your vacation time being scarce and costs high, travel insurance makes sense.

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–Aircraft Power Ports. Many flight attendants don’t even know this: there’s a maximum amperage draw allowed for the entire cabin. Aircraft manufacturers design the system with an average amp load, but a full flight, depending on what passenger items are drawing power, the demand often exceeds the design limit. When that happens, no power for you, at least until someone else unplugs. Moral to the story: if you have a device that needs charging–plug it in as soon as permissable in flight.

–Aircraft WIFI. See above: the WIFI bandwidth is limited. If you have something important to up- or download, do it as soon as possible or you may find the internet crawling so slowly that your data will not be accessible or transmittable.

So there you have it. Some of these issues are nuisance items, other are major league expensive travel disasters. The moral to the story is to be prepared, consider the possible problems and decide how you’re going to handle them BEFORE you leave port.

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