The outrageous JetBlue incident last week brings back memories. And they’re not necessarily good.
Used to be when the last squadron jet of the day’s flying reported in on the tower frequency, a very surly Bad Jimmy Williams would step out of his Operations Officer cubicle and without a word, he’d open the padlock on a large refrigerator in the back corner of the Flight Ops lounge, glare at us waiting Lieutenants, then stalk off.
That signaled that the “Beer Box” (presumably derived from “ice box”) was officially open, which also opened the lounge for an impromptu happy hour and flying story session. After beers all around, we’d discuss the day’s flying and eventually the conversation would meander into all manner of B.S. stories.
Although he wasn’t a pilot, Dr. Love (yes, that was his real name) often would wander over from the Dental Clinic, knowing he could poach a beer or two before heading home. Which was fair, because he lived near us and we drank plenty of his beer whenever possible.
For whatever reason, he felt like he had to add a dental war story to the absurd flying tales being spun and although that was largely irrelevant, one thing he said I’ve never forgotten.
“Well,” he drawled, contemplating his half empty beer can, “I used to be so careful when I was doing dental work on a patient.”
The room fell silent. What the hell could he possibly say next? Please make him say and I’ve only gotten more careful and caring as time goes on, because we all have to go to the Dental Clinic sometime.
“But you know what I learned?” he asked, studying the Budweiser label (there were only a few brands of beer available there on The Rock in the South China Sea). He paused for effect. “I learned, people heal. You don’t have to be so careful.”
Note to self: never see Dr. Love at the Dental Clinic. But beyond that, there’s a real point:
Dr. Love deliberately contributes to everyone’s lore of dental hell. Which only perpetuates the problem, reinforcing not only the fear of dentistry, but also escalating spiral of outrageous dental tales.
People only want to tell a story about a “horrible” dental experience. No one wants to tell–or hear–a story about a pain-free, simple dental procedure.
The same is true for air travel nowadays: everyone needs to tell a horror story now at happy hour. Ten hour tarmac delays with no food, crying babies, and overflowing toilets (not physically possible unless there’s actually over fifty gallons of human waste added during the delay) and passengers dying.
That’s the stuff of legends, and perhaps Steven Slater is the new “Dr. Love.”
On the day he snapped, cursing a passenger on the P.A., blowing an escape slide, grabbing a couple beers and sliding off the jet, Slater negated the day’s work of his peers–just like Dr. Love did for his dental clinic and fellow dentists.
Because on that same day, thousands of flight attendants were treated rudely by thoughtless, boorish passengers.
But they didn’t snap. They didn’t blow a slide. And though many likely wanted to, they didn’t curse their passengers, at least not out loud.
Instead, they did their jobs, under trying circumstances with unreasonable passengers and onerously long work days. You didn’t read about the flight attendants who that day–like every day of the year–perform CPR on a passenger in cardiac arrest at 30,000 feet. Nor the ones who helped the very young or very old with the extra attention that they need above and beyond the normal passenger services so that they can get where they need to go safely.
No, the headlines were only about the one flight attendant who blew up–and quit being a flight attendant. Which I say discounts and devalues all those who didn’t. Those remembering Dr. Love’s “healing” philosophy project it onto the thousands of dentists who do care about their patients.
And the thousands of passengers who were treated kindly by their cabin crew nonetheless have their radar scanning for a Steven Slater rogue to spin into a cocktail yarn or a “Good Morning America” interview.
That’s life and moreover, that’s popular culture. Don’t get me wrong; I know thousands of flight attendants nationwide cheered the actions of Slater. But in the fantasy sense of wow, what a great gesture. The public is too often rude, surly, inconsiderate and they get away with it.
Because in air travel, this:
Has given way to this:
. . . and so this
Has devolved into this:

Funny stuff for tall tales, late night talk show monologues and silly YouTube tribute songs.
But a sad commentary on both popular culture and those who comprise its storytellers and listeners. And even worse, it’s an accurate commentary on both the traveling public and the norms of behavior en route.
Every profession has its Dr. Loves. Unfortunately, the rest of the profession suffers the derisive connotation of the rogue’s actions regardless of the reality of their work, which pales against the backdrop of popular culture that rewards outrageous behavior.
Not sure what ever happened to Dr. Love or what will become of Flight Attendant Slater. But both are hard to forget, for all the wrong reasons.

You can see this, right? I mean if you look:
That’s plain as day–well, late day–when it’s stuck in your face and you open your eyes. In fact I’m half blind squinting straight into the arc weld shrinking into itself on the fringe of night, folding up the day and running off to the west. But that’s not all that sunset is nor all that’s whisked to the west and away.
Fresh painted colors so blazing vivid because they’re new, and not just to the day, but also the season: it’s early summer. What a down-to-earth thing, this whole waking up to simple flight in every furious color of the rainbow. The hive’s alive, isn’t it? Launch to the four winds.
And worker bees don’t care about duration. Rather, it’s all about the flight; the getting and carrying and going then putting down. To get and carry some more, crisscrossing the landscape with studious intent. The sky’s full, abuzz, worker bees everywhere.
Sure, I vaguely remember “back in the day” when I did, when the coolest thing was dawn on the flight ramp, among the flock of big metal birds fueled and ready to split the air with the roar of jet engines. But this is now and I sleep later since I can; so yeah with the relentless hands of the clock, the dawn is behind me now and almost a piece of nostalgia anymore.
And when the light is brightest, the world at it’s hottest brightest best, it seems like moving is all anyone does, and so you fly too, making your rounds in the sky.
Follow them! Move, and move fast, from flower to flower; it’s what you have to do, what everyone does: noon is no time to rest. So we fly, like everyone else. Yeah we do.
You’re flying too but even though you’re going straight ahead, your only view is from side to side. You aren’t beak-to-beak, chasing the sun, tending the fires and logging the run.

You can hardly remember the boldness of late spring cardinal colors–who gets up at dawn anyway, if you don’t have to–in the expiring light of day that slants and shrinks away.
You have faith in where you’re going and on the way there, a glance outside is enough to see that we’re upright, that you’re still moving blossom to blossom, at least forward. And that’s enough for now anyway, right? Always that “now,” did you notice that?
But sunset’s about “then,” not now; “there,” not here. How many times enmeshed in our busy-bee flight of right now do we really think about “then?” About where that fireball’s headed, taking with it the warmth and the color and the day? Not just the end of flight, but the end of flying?


Daylight is the fountain of youth, and there’s no shortage of seeming noonday above it all westbound.
That’s the way we go, backs to the east and the dawn that’s gone, west to the sun as fast as we can.
Takes time to get your eyes open, to acclimate to the world in general and flight in particular. We’re younger, earlier, closer to the dawn; smaller than now but taking flight nonetheless. Doesn’t seem so long ago until you look back, and then the earlier flights are clearly a different time with different people.
The shine of everything, the newness before a thousand times over makes each seem more like an extra lash of the minute hand rather than a special moment. That was an era of firsts, of an undercurrent of discovery and faith that the cycle would be ever more new and larger ways to fly.
And all of them would last forever. Of course they would, it’s just from that particular momentous “now” that races behind us, linked inextricably to the dawn from which we’re always outbound, they did last forever–it’s just that we didn’t.
Inch by inch, our westbound flight does what we hardly notice as we follow the sun: things change, even as they stay the same. And there’s the conundrum of westbound flight.
The more we repeat the things that were “new” and exciting “firsts,” the less they are that and from the standpoint of time, the less room there is for truly new and exciting as we do diligence to the process. Family. Income. Lifestyle.
Running the machine composed of the endless gears of all that shiny pioneering, they require time and effort that limits the discovery that brought them into our time in the first place.
Still it’s ever westward, tailwind, headwind, bumpy or smooth–we’re on our way, keeping the sun as high as possible over that world of rare, short shelf life newness.
There’s no fear in this flight, oriented by the sun yet oblivious of the fireball’s second by second dip from the top of the sky, slinking to the west. No thought for the hazards that also awaken with the new day, disguised with jewel-like adornment that is night’s mourning of dawn’s heat, promising nothing but doom.
Face it: the cloud swing is moving, just as the sun is, ever west. Looking ahead, it may not seem so but looking down, the illusion is clear. The gears turn now, but not forever and never the same as “back then.”
Because like the bee’s wings, they cool and move more sluggishly in the diminishing light. Not such a ready flex or easy reach as the day fades, but it’s still easy to underestimate the power of light and loss in the creeping of darkness. As time goes on, that requires more deliberate effort for any creature transcending the automaton-ish, hive-centric bee’s life.
If you do, you won’t be fooled by seemingly carefree flight that is borne more of indifference than courage. Because what he doesn’t know–but you do–is this: the sun will win this race, fleeing westbound and eventually, leaving you without a shadow. The molten gold near the end is beautiful,
but darkness waits just beyond and as Swinburne warned, “. . . in the end it is not well.” Bees go somewhere at night and eventually, don’t fly any more. If the sun shines brightest on the liveliest, then this is truly “the rest” of life.
Oh no: passenger stampede.
Here’s where you can and must do travel triage if only to save your sanity, never mind your trip. Think.
Again, be aware of what’s going on: the next flight’s aircraft was at the gate, but you could clearly see that there were still bags coming out of the cargo hold. They were still unloading cargo from the inbound flight.
Still, if you must get on the next flight, you must change your boarding pass. Want to stand in the slowly creeping line to rebook? Or worse, as happens with some airports, be sent back outside of security to the ticket counter to rebook?
Then forget about the line–just call, and when you do, here’s another piece of crucial information: what are the departure times and flight numbers of follow-on flights? Tell them what you want–and decide on that before they answer.
A monitor gives you the best realtime information–and there are a dozen on-line services that will display the schedule on you phone or PDA for free.
By contrast, at the next flight, the only seats to be had were middle seats and every seat on the plane would be full. Plus, whether those refugees from our flight knew it or not, their luggage would NOT be on their flight–it would still be on the original. Meaning their checked baggage would be arriving when we did–not when they did. Care to wait for your bags? Or, do you trust that they’ll be waiting for you at baggage claim when you get there?
When we pushed back, I glanced at the refugee flight next door: still loading cargo. In essence, the passengers who fled to the new gate really would have been better off sticking with the original plan, plus they wouldn’t have been sitting in a crammed-full jet waiting to push back. And if they were really astute, they’d be dismayed to watch us push back ahead of them, with their checked bags on board, to arrive ahead of them.

Some critics point fingers at the FAA, saying that there is a higher than historically normal number of inexperienced air traffic controllers replacing older, retirement-age controllers. But that’s only part of the story behind the worrisome statistics.
This firsthand look behind the Air Traffic Control curtain is unsettling at best, but the crux of the problem–or likely the optimum solution–is in this key statement:
From a public interest standpoint, the issue of “expeditious movement of air traffic,” recreational flyers’ access to airspace, and airlines’ operating costs are secondary to one overriding priority: flight safety.
Essentially, they’re doing the same thing I’m doing: carefully guiding an airplane through crowded terminal airspace. Whether that means 50 aircraft landing and taking off per hour or 60 per hour makes little difference to both of us–the key is that it’s done safely. The pressure on controllers to issue–and pilots to accept–visual clearances serves only to increase the rate of traffic flow, but introduces a measure of risk to achieve that goal.
This is an actual on-board display of air traffic. There are multiple aircraft converging with yours–some from above descending, some from below climbing, and many approaching from different angles. Plus, the Air Traffic Controller is looking at a regional, compass-oriented one-dimensional picture; you’re looking at three dimensions with you at the center, looking forward in your direction of flight–and you’re moving, usually in more than one axis.
Radar separation essential. Takes a bit longer. Doesn’t provide expeditious flow. Restricts the recreational pilots’ freedom.
What’s safest for him, and me, and you is this: positive radar separation. Not “visual” or “pilot separation;” rather, a qualified radar controller monitoring traffic and issuing instructions to both aircraft to ensure positive separation.

Most of what I’ve learned in over 17,000 flight hours–usually the hard way–applies on the ground in the big picture of life as well. Here are two primary lessons you can rely on whether you’re in either place:
Then suddenly those mountains seem higher and like the end of the runway, not so far away. What does that mean in real life?
I’ve had passengers tell me they “don’t worry” about flying because “when your number’s up, it’s up.” I remind them that when my number’s up–theirs is too. Because whatever applies to me applies to you when you’re on the jet I’m flying. And so it’s really not about me–rather, it’s about the hundreds a day who pay me to do what I do perfectly and in their best interest. Never mind what’s easy or convenient for me.
Okay, even if you don’t have the classic four piece set yet–when do you think is the time to do the preparation they’re counting on in order to have a smooth journey when they come on board with you?

Second, no one has succeeded yet in crossing any bridge before they come to it–and the weatherman ain’t going to be with you when you do. Those who depend upon “experts” making predictions of future outcomes based on past events will find themselves ill-served and alone if they base crucial decisions on a forecast–of weather forecast, financial, political or any critical issue. I prefer the simple way: assume the weather is going to be awful and prepare accordingly. What’s the worst case scenario, and how to I bail myself out when it comes to pass? Then, if the weather’s nice–oh well, we’re safe, happy, secure.
But if the weather’s awful: you’re a prepared. No one rewards you for fortune-telling; being ready for everything makes you the genius everyone was counting on you to be. As with number one above–it really isn’t about only you.
If you rely solely on the predictions of those outlining the future by peering into the past, you could be in for an interesting fight for your life well down the road.
Diligence is dull stuff, on the ground or in the air. People count on their pilot to do what is prudent and safe no matter what effect that has on the “free choice” or convenience of the pilot. I affirm the commitment passengers expect when they strap in behind me. It’s all a part of the duty that comes hand in hand with the privileges inherent in the position at the controls. Anything less is simply unworthy of the trust others who count on you have placed in you–in flight, and in life.
a sloping seven mile glide, ever downward and south toward home. Bound for DFW from the west coast, the captain’s voice my own, says “we’re eighty nautical miles from touchdown in Fort Worth; be on the deck at half past.” and on it drones with the same spiel as ever, but the music gets louder each mile, drowning it out.
It’s a tedious trip west to east to south, like the ride from The Stockyards to Tanglewood, or God forbid, the Far Southwest side on Bryant Irvin where any time of day, never mind rush hour, it seems like forever: there’s just no hypotenuse. East to west, or north to south but not north to southwest in Cowtown, not without a lot of pain and aggravation. But come down easy, that’s how you get home. There are no shortcuts.
The mayor once said with a hang dog tired face it’s so bad you could change a tire in a Cowtown traffic jam and not lose your spot, and he wasn’t even talking about trying the mythical hypotenuse between the North Side and the southwest Mecca of Hulen and Tanglewood. Really, it’s not so far away but just hard to get to yet home is definitely worth the trip.
A hundred plus people follow me down in the back, some coming home and humming the same tune. Picture my wife’s Paschal mafia: they graduate and scatter to the four winds—but they return sooner or later. So there are the inexorable five year milestone reunions at Joe T’s or the Stockyards Station or anywhere Fort Worth that’ll hold the returning classes; hugs, backslaps, “so good to see you!” but because so many seem to move back eventually, and we see them weekly anyway at Thom Thumb on Bellaire, what’s the big deal?
We slip between big-shouldered thunderheads marching out of the west toward Fort Worth, casting a bruised blue shadow across a red sky sprawling east like a dome you can see best atop Reata, the bustling crisscross of Sundance Square below. Storm’s coming with one inch raindrops plopping an inch apart, but nothing’s perfect and who knows? Maybe it’ll hold off till we get there, and we need the rain nonetheless.
Things look bigger the lower you go and now the swaths of green and brown and lakes of blue define themselves like individual musical notes on a scale but now you don’t need them: there’s DFW and you’re cleared to land. More hands and feet on the controls, working less with science than art, riding the familiar tune whose beat is like that of your heart. Close your eyes and see the flow of red tail lights snaking down the main artery to Fort Worth.
Slower, down to earth but still, the music will carry you home. The steel and glass on Main and Commerce rise straight backed and tall, waiting. Patience, slowly, mile by mile, the music will carry you home.

Do they really know, or are they just telling you what they see, rather than what’s real?
Can you really have faith in either art or science claiming to transcend the barriers of time and space and help you understand the future? I guess some people do, because they continue to ask the experts for a vision or at least a forecast.
And information is always good, with a catch: predictions, visions and forecasts are all helpful, but nothing beats realtime information. What’s happening right now? What’s happening on the path ahead this minute, this second?
Fine a place to hold off to the side until the storm passes. Of course, that presumes we’re talking about a “passing storm,” not anything permanent.
And the only thing predictable with perfect reliability is that things will continue to change. Opportunities for safe passage vanish in an instant and there you are, nose to nose with big trouble. With the escape path blocked. With no options but straight ahead.
I knew this was going to happen. So we have a couple tons of fuel to spare–we can outlast the storm. We can go the extra miles around the tumult and so just not care what it does in the near term–or ever.
Well folks, slight delay here as we give trouble a wide berth. We didn’t worry too much in our flight planning as to whether there’d be problems along the way–rather, we just planned on it. And so we have the range we need to keep life smooth for all of us.
That’s life. Craziness is fine, as long as you’re just a casual observer and can step around the insanity. Forget the soothsayers and stooges telling you what they think you want to hear. You already know what you need to dodge the thunder.

In fact, that may be the standard of twenty-first century life.
Certainly, though the traditions of dressing up and reserved behavior have nearly vanished, the realities of air travel that affected even the well-dressed, finely-mannered early jet age travelers remain today:
Which translates to that “balloon animal” feeling often encountered in flight. Of course, that’s predictable and a normal side effect of a pressurization cycle–plus the nasty junk you’ve been eating while traveling, especially at the airport.
The close quarters on an aircraft, particularly in the Coach cabin, add to the problem in that there’s really no room to move around or reposition oneself. Nonetheless, the gas pressure must eventually be relieved, right?
In a crowded airliner cabin, this can be a problem of both safety and etiquette. But don’t worry–there is a time tested technique that will allow you to handle the problem discretely. First, think etiquette: there are those around you trying to breathe what is a limited amount of air on board. It’s not like they won’t notice or be directly affected.
Miss Manners demonstrates:
While this might work in a social situation on the ground, there’s a better technique for in flight:



Truly, the lav smelled bad before you entered, but add a few cubic feet of your body gas (had to have the large fries, didn’t you?) and the next person will not only blame you for that, but probably also whatever crop dusting is experienced in the cabin–and call you on it: “Hey, this is the one that just skanked out the lav.” Not good.
Yeah, not likely. Your best bet is to feign innocence or if you can act at least halfway credibly, immediately express your disgust by glaring at those around you. Be the first–the one who seems uninvolved is going to get the blame.
Finally, if anyone next to you complains, just point out to them that things could be much worse, then get this out of the seatback pocket in front of you:
Kind of makes them put things into perspective. Have a good flight!