Archive for the flight delays Category

Fly early, or be late.

Posted in air travel, aircraft maintenance, airline delays, airline ticket prices, airliner, airlines, airport, flight attendant, flight crew, flight delays, jet, passenger, travel, travel tips, Uncategorized with tags , , , , , , , , , , , , , , , , on February 27, 2010 by Chris Manno

Fly early, or be late. Here’s why.

First, consider aircraft and crew access. On the first few flights of the day, both the aircraft and crew are beginning their first flight of the day. That’s important to you, because it means they most likely spent the night at the airport. So when you get there, they’re already at the gate, not coming in from a distant location, subject to arrival delays due to weather.

Some important advantages you gain early in the day:

1. If on the last flight the aircraft had any mechanical discrepancies reported, mechanics have had all night to perform any required maintenance.

2. The crew, too, is fresh: their FAA mandated maximum day is just starting. No problems with crew legalities.

3. The crew is together–not the cabin crew coming in from one coast, the flight deck crew from the other. They’re all starting from this particular airport.

4. The maintenance shift has just begun, plenty of time for mechanics to complete any work before shift change. More about that later.

5. Less gate delays: the aircraft is likely ON the gate, not waiting for the gate to become available, thereby delaying their deplaning, your boarding, and the swap of cargo and baggage.

Delays due to crew manning, maintenance requirements, and gate availability are much less likely EARLY IN THE DAY.

Next, think about passenger loads, because they do affect you. Here’s a chart of planned departure times and passenger loads from Denver to Chicago on one air carrier:

Passenger Loads Denver to O’Hare 2-27-10

Flight Departs Arrives Passengers Capacity
1 0700 0914 65 148
2 0755 1008 71 148
3 0845 1100 110 148
4 0955 1215 127 148
5 1100 1300 165 172
6 1135 1345 138 148
7 1210 1430 142 148
8 1255 1520 144 148
9 1340 1605 255 237
10 1450 1720 150 148
11 1535 1755 181 178
12 1650 1917 155 148
13 1800 2005 135 148
14 1900 2110 142 148
15 1950 2205 128 148
16 2055 2305 101 148
17 2130 2350 65 148

Note that before noon, the flights aren’t quite booked full, but after noon, several are overbooked. Why?

If you’re early, particularly in a mid-continent hub like Denver, DFW or Chicago, no one has been able to fly in yet to connect: the east coast flights haven’t landed yet, and the west coast, hours behind, haven’t even begun to board and dispatch. Which means less competition for seats with standby upgrades or overbooking.

But you’re not standby, you say, right? You will be if there’s a cancellation, especially of your flight. But look at the above chart–your best bet to snag another seat is in the morning. By the afternoon, a bow wave of standby passengers will have those flights packed to the gills.

Once the connecting flights from either coast or commuter connections from outlying areas add their passengers into the hub airport passenger pool, it’s a whole different ballgame. If arrival at your destination is time critical, or if you have a down-line connection the odds are more in your favor early in the day. Later, as the day goes on and delays, cancellations and stand-by lists begin to snowball, not so much.

Here are two other crucial factors that can be largely sidestepped early in the day.

1. Weather.

Sure, there are storms in the morning sometimes. But not the ones that result from the day’s heating and convection of moisture. But even if there is bad weather in the morning, if your aircraft is on its first flight of the day, at least it’s there–and so is your crew. Later in the day, your inbound jet could have to divert because of weather, tossing you into the standby line, or inducing a large delay. Crews, too, start running up against the FAA duty limits due to diversions. Don’t gripe–the FAA limits are for your protection as well as mine: you really want me on duty more than 14 hours for your landing?

2. Maintenance shift change. Why is this important? Simple: because an FAA-certified mechanic is performing licensed procedures on any aircraft. His signature goes on the paperwork certifying the maintenance action. It’s just not workable for one mechanic to do part of the procedure, then have another finish and sign for the entire job. So, if the first flights are at 6:00 or 7:00 in the morning, add eight hours and see when lengthy maintenance actions will probably not be started because they can’t be finished within the shift and so are likely to wait for the next shift. Which means you will wait, too. And I know what you’re thinking, but no–there’s no money for mechanics’ overtime in the sea of red ink flowing from the airline industry. The job will be done right, but you’ll likely wait.

Finally, I recommend you board early. That’s because of human nature: nobody’s going to do as they’re told and put one of their hand-carried items under their seat, then maybe one in the overhead storage bin. If you board last, it’s likely to be you standing in the aisle with a bag but no place to put it.

Other passengers will avoid eye contact with you, acting as if they DIDN’T already hog all the overhead storage space–but they did. And your bag is going to have to be gate-checked, whether you want it to or not. Choose a seat near the mid-point of the cabin if you can, which means the middle boarding call:

I like those emergency exits over the wing. Not only is there more leg room,  it’s also the smoothest ride  because the center of gravity and thus the pivot point of the jet in both pitch and roll are there. No, you won’t see much on the ground because the wing is in the way, but  you also won’t be the last group called to board, and thus be stuck with nowhere to stow your hand-carried items. You also won’t have to wait for the entire aircraft to deplane before you can get off–you’ll be in the middle of the pack.

Okay, got all that? Here’s a summary: early, early, early; booking, boarding, flying. You’ll have a smoother flight with less opportunity for delays.

Good luck, and by the way, don’t look for me at the airport when you get there early: I’m not an early morning person. Since the plane won’t leave without me, I’ll take my chances later.

Lake Tahoe

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Sure, it’s always funny till someone loses an eye.

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“Far Away” revisited.

Posted in air travel, airliner, airlines, airport, elderly traveller, flight crew, flight delays, jet, parenthood, passenger, patriotism, pilot, travel, unaccompanied minors, Uncategorized with tags , , , , , , , , , on February 13, 2010 by Chris Manno

“There’s no such place as far away.” Richard Bach, the “Jonathan Livingston Seagull” guy wrote that, and my parents sent the booklet to me for Christmas, my first Christmas oh-so-far away. They were in Italy–my father an Air Force officer–and I was on Okinawa in the South China Sea at the far side of the globe, also an Air Force officer and pilot. And let me tell you: Mr. Bach notwithstanding, there most certainly is “far away.”

I see it every work day, and I’m just one guy, one journeyman airline pilot. But let me share with you what all aircrew members know, because we’re your silent partners in “far away,” wherever and whenever you go. It’s mostly good, considering those who go because they want to, because they’ve waited so long and now the big trip’s here. I notice the wedding dress in the garment bag hung carefully in the forward closet. I root for you on your big day, am proud of the flight attendants who send you off with something special, because they care.

I root for the old couple–I’ll push your wheelchair, have pushed it for you–bravely going where they can without a thought about “next year,” much less tomorrow, just courageously embarking on their journey of the precious “now” despite limitations life and age have foisted on them.

We see the reality, the distance of “far away” in you when you’re going where you will go but more poignantly, in the eyes of those who must go: the children, like a nomad flock, of divorce. The “unaccompanied minors” as they’re tagged, suspended between divorced parents on holidays and vacations. We see it in the child’s eyes, knowing there’s a loved one to leave, a loved one to rejoin. I’ve shared the tears of a mom, swearing with all my heart that it would be okay, that I would call from the destination and let her know her son was all right, safe with the other parent he also misses.

We’ve seen it with the thousands of silently dedicated young troops we carry too far away. I’ve promised them each, “finish your duty here and I will gladly bring you home.”

And we do. Home to families, back from far away,

whatever it takes, a solemn promise from your silent partner in far away, we will bring you home.

Getting there is what matters, and we see the people on both ends: those you leave, and those you meet. Whether you land at home or far away, I see that in your faces one by one as you deplane. And I really look hard as I say thank-you and good-bye, because that’s what I keep in mind each and every time I take-off, fly and land the jet, following the exact procedure, using all of my years of experience, perfectly every time, night and day, here, there–everywhere.

And that’s the main reason I do and to me, near or far–it’s all the same. Because the secret of “far away” is this: it only seems so, it only matters, because there is a home to go back to. That’s a good thing.

Yes, we are the agent of faraway, but also the angel of home. When you’re ready, we will bring you home. That, without fail, I promise you.

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In case you ever wondered: yes, there is such a thing. Chocolate’s rare, but the best.

The glamorous airline lifestyle.

Posted in air travel, airline cartoon, airliner, airlines, airport, cartoon, flight crew, flight delays, food, hotels, Wyndham with tags , , , , , , , , , , , , on February 10, 2010 by Chris Manno

It’s not just the glamor that makes this job great–it’s the little unexpected “extras.”
Even though we landed last night at 11pm and don’t leave till 3pm today, my crew and I are still at “the short layover hotel” in Raleigh-Durham. That means close to the airport but worse, limited food options.

In this case here at lovely Raleigh-Durham, that means The Wyndham.

Wyndham RDU: in the middle of nowhere.

And this is how I find my room

which is why I don’t have to set an alarm. There will be vacuuming no matter what I hang on my door

Hotel Housekeeping manual: "This sign means vaccum incessantly here at 6am."

Anyway, avoiding the $25 breakfast “scarf-till-you-barf” buffet, I made it till about 11:30am, then had to break down and resort to the dreaded hotel restaurant for a $14 sandwich.

You like plastic plants and elevator music? Of course you do.

Not to worry: with your 10% airline crew discount, this is only going to be a $14 sandwich, with tip.

Decent, huh? Turkey Reuben, fries. What could possibly go wrong now? Look close:

What’s a little fried hair, right? Kind of gives new meaning to their marketing slogan:

I just think maybe a brunette, or some auburn highlights, would be better with fries, don’t you think?

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Things to NOT ever do at the airport.

Posted in air travel, airline cartoon, airline delays, airliner, airlines, airport, flight crew, flight delays, food, jet, lavatory, passenger, pilot, travel, travel tips with tags , , , , , , on February 8, 2010 by Chris Manno

People don’t like to be told what to do. So, here are some things you really ought NOT do at the airport:

1. You don’t necessarily have to pay to check your bag. Seriously.

Skip this--and the fees.

Just pack a normal-sized bag:

All of these will work.

If your bag weighs over 50 pounds, every airline’s going to charge you and extra $75 to $100 (yes, despite the legend, even Southwest is going to charge you for a bag over 50 pounds). But not if you carry it aboard. So you just take your bag through security instead–you think he cares how much it weighs or how large it is?

It just has to fit through the opening in the screening machine. Take your bag through security and to the gate. Ask the agent at your gate, “You want to gate check this?” They probably will, gladly, to avoid the usual last-minute baggage hassles on board. In fact, they’ll usually make an announcement before boarding to the effect that “if there’s any question as to whether your bag will fit on board, please bring it forward for gate checking.” FREE. This is especially important if you know it weighs more than 50 pounds–which it probably will after you buy more junk wherever you’re going. You like free stuff, right? Here, you just saved at least $50, plus whatever overweight fees you were going to pay.

2. NEVER do this:

Are you nuts?

Why would you put your wallet and watch into an open container and send it off on a conveyor belt to a point where you can neither see it nor reach it? Are you out of your mind?

Let’s talk. First, there’s nothing in your wallet that needs to be x-rayed and even if it did, it wouldn’t set off the screening arch if you walked through with it in your pocket WHERE IT BELONGS (note from your Mom: “Why do I have to tell you these things? Do you not have one lick of common sense?”).

Bag it, so you can find it easily after screening, stash it--and lock it!

Put anything valuable–like your watch, any jewelry, cell phone or if you insist (remember what Mom said) your wallet into a hand-carried bag WITH A SMALL COMBINATION LOCK ON IT.

There. Now when all your stuff goes through the screening arch

but you’re pulled aside to do the “scarecrow” pose while a stranger wandles (“wandle” = the combination of “wand” and “fondle” and you’re likely getting both) you, your valuables are not available for the quick swipe by anyone already through security. And the lock is a MUST: when the security screener asks, “Is this your bag?” he will not be able to open it until you are there to watch, because you don’t have to give him the combo. They can–and will–wait.

3. Don’t depend on anyone to tell you what time or what gate your flight leaves from. Ever. Why?

Because this is 2010, amigo! Pre-program your phone with the phone numbers for:

A. Gate/schedule information.

B. Designated flight rebooking number.

C. Destination hotel/transportation numbers.

Get these numbers from the appropriate website and note: the “rebooking” number is not the same as the reservations number. It’s on your airline’s website–or simply call them before your trip and ask for it.

Of course, this all is dependent upon you knowing your flight number. Not your destination–your specific FLIGHT NUMBER. There may be more than one flight to your destination, so it’s vital you know the number in order to get the correct gate and time info. “Where’s the flight to Omaha?” won’t get you the answers you really need. And in my opinion, even these screens

are less than useful because first, you have to find one, second, they’re often mobbed by what Herbert Nash Dillard termed “the great, heaving, vomiting, unwashed masses”–especially on Southwest–and third, they change often and besides, they only cover an hour or so from the present time.

But look at you all smug and cool because you speed-dialed for the most current gate and schedule information on your cell phone and you already know the latest.

Plus no one stole all your valuables while they lay out in the open on the far side of the screening arch. Right? And you can make the all-important phone call for connecting flight information while you taxi to the gate. Your information will be more current than even what was announced in flight because it’s more recent. And rebooking?

You won’t be in the endless line–which is often outside of security–because you rebooked on your cellphone as soon as a cancellation was discovered. Probably only by you because you shrewdly called. Shhhhhh; quietly proceed to the new gate and get your seat before Herbert Nash Dillard’s group discovers the change.

4. Finally–and this is just for me and every crewmember you might see–don’t ask where the bathroom is. I mean it.

Think about it for a moment (you don’t want Mom chewing your butt again, do you?). The airport, like any public building, has restrooms. If you don’t see one right away, you choose a direction, left or right, and walk till you see one.  Do you have to go so bad that you feel the “right or left” choice is life or death? If so–poor planning. Consider a diaper–if the shuttle astronauts wear them, you can too.

Mostly though, I really don’t want to be aware that you have to go to the bathroom. Although like most crewmembers, with difficult people I keep the “stray dog” maxim at all time: “don’t make eye contact,” but it’s not foolproof. If someone still insists on asking me where the restroom is, I usually ask them, “number one or number two?” People actually stop and consider and are about to tell me when they eventually catch up with the basic norms of decorum and adult personal responsibility. “That way,” I tell them, pointing either right or left, because sooner or later they’ll find a restroom.

I could go on–and likely will in a future blog post–but these four tips will put you way ahead of the traveling masses and make your trip both cheaper and less frustrating.

I know–no one likes to be told what to do. So here’s what not to do and please, listen to me, or you’ll probably have to deal with Mom when things go haywire–and . . .

". . . it's your own fault because you didn't listen, did you smarty pants?"

Besides, when it comes to Item #4, “yes, you should have gone before you left the house.” Thanks, Mom.

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The oriental salmon salad! What’s not to like?

Airline pilots are overpaid–or maybe not.

Posted in air travel, airline cartoon, airline delays, airliner, airlines, airport, flight crew, flight delays, jet, passenger, pilot, travel, wind shear with tags , , , , , , , on February 6, 2010 by Chris Manno

Pay no attention to the man behind the curtain.

None of my passengers yesterday had any idea that on landing, they were speeding down the flooded runway with no brakes, which is fine with me.

I mean the part about “nobody had any idea.” I’m a big fan of braking, especially when it comes to a sixty-ton jet on a rain-slicked runway.

They all deplaned a few moments later, none the wiser, which is also fine with me. I wanted to make a phone call and grab a bite between flights and I only had a few minutes to do it.

If you prefer to have “no idea” what goes on in the cockpit, click here.  If you you want to pay attention to the man behind the curtain, here we go.

Twenty-some miles out of Raleigh-Durham Airport at 5,000 feet and about 200mph. The wind is a direct tailwind at 69 knots. The ceiling at the airport is between 300 and 500 feet. That means we won’t break out of the clouds until we get below 300 feet. But the minimum we can descend to without a determination that the landing is safe is 200 feet. That means we’ll have about 5 seconds from when we see the runway to decide if we can land–and make the necessary control inputs to position the jet for a safe landing and oh by the way, the approach lights aren’t working today. With me so far?

The tower reports the surface wind to be a direct crosswind. So we know the wind will shift 90 degrees somewhere between 5,000 and touchdown, plus decrease in velocity by nearly half. Also, the temperature at our altitude is about 50 degrees, but it’s 33 on the ground with freezing drizzle. Besides the fact that the jet, like a galloping horse, wants to point it’s own head and go where it’s pointed–into the crosswind, which isn’t unfortunately the way the runway’s pointed–the shifting airmass we’re riding in is bumpy as a logging trail. I call back and warn the cabin  crew,

“Hang on–she’s gonna buck.” They’re Dallas-based as well. They get it. Lightens the mood–okay my mood–a little to joke around.

My F/O is one of the best. She’s an Air Force Academy grad, and like me, a former Air Force pilot. “Takes 4,000 pounds of fuel to get to Norfolk,” she offers, thinking of our alternate. We have 12,000 pounds at the moment.”If we don’t land, you put clearance on request to Norfolk and we’ll be there in twenty minutes. The winds are lighter there.”

This ain’t my first rodeo, I know how this goes: I’ll have a couple seconds tops between when we break out of the clouds and she calls “minimums,” which means if we’re not in the slot–on airspeed, fully configured, power stable–we’re going to Norfolk. Also, I know that when the jet’s done bucking around, her nose better be pointing down the runway (that’s what rudder’s for, but there’s not always enough throw) and I’ll need to delicately put the upwind wingtip lower, touching down right main gear first, then left, then the nose. Then stop the beast on what I know is a slick runway.

We break out of the clouds but into heavy rain at 300 feet. I take a “one-Mississippi” breath to size up the picture, kick in the correct rudder, lower the wing, and see if my correction will hold. It does–we can land, if nothing else changes.

This is actually my watch. No nerdy-pilot clunker here.

“Minimums,” Nora calls. “Landing,” I announce. I keep a hair-trigger on the go-around throttle toggles, ready till the last few feet to rocket us back into the air if the bronco starts to get the better of me in this wild ride. One deliberate bump from the heel of my throttle hand and the fuel controls 140 feet behind me will dump a torrent of jet fuel into both burner cans, then we’ll stand it on it’s tail riding 50,000 pounds of thrust, getting the hell out of Dodge.

I wrestle the controls; I win. We touch down softer than I meant to, but with the blustery winds, my main goal is to make it a controlled gear-by-gear touchdown without dragging a wingtip.It’s a smart jet. On touchdown, when a computer senses that the main wheels are turning, the spoilers on top of the wing automatically pop up to kill the wing’s lift and thereby put more weight on the wheels and make our braking more effective.

The spoilers didn’t deploy. That’s because the wheels weren’t spinning: we were hydroplaning at about 145 miles per hour.

As I said, this ain’t my first rodeo. I know that hydroplaning occurs most readily at nine times the square root of the tire pressure. Our main tires are at over 200 psi, so the square root is around 15; multiplied by 9 equals 135 or so. After which, we’ll get traction and braking. Lesson of the day: if your car’s tires are at 36 psi, your hydroplane vulnerability is around 50 mph. Don’t panic! Stay with it, decelerate carefully and you WILL regain traction.

My excellent First Officer called out, “No spoilers” and manually deployed them. I kept the nose straight with aerodynamic controls until the brakes became effective, slowing our sixty-ton sled to taxi speed, skidding nonetheless four or five times more over pooled water from the heavy rain.

We warned the Southwest jet on final ten miles behind us. Then taxiied to the gate.

The jet emptied, the passengers went safely on their way, and I stopped at my favorite barbeque place before turning the jet around and launching back into the rainy gloom.

Just another day at the office. I couldn’t do anything without the teamwork of the fantastic first officers we have.  And you couldn’t get where you’re going in one piece without all of us on both sides of the cockpit door.

Nonetheless, we still hear all too often that airline pilots are overpaid. Click on the video below, and think that over.

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Meet your congress!

Well, at least one famous member. Here’s the “Larry Craig Toilet” in the Minneapolis Airport:

Passenger Bill of Rights: Be careful what you wish for.

Posted in air travel, airline delays, airliner, airlines, airport, flight crew, flight delays, food, jet, lavatory, passenger bill of rights with tags on February 4, 2010 by Chris Manno

It’s time to let the sun go down on this very bad idea.

Barbara Boxer in the Senate and Mike Thomspon in the House introduced separate bills intended to require air carriers to provide where “the departure of a flight is delayed or disembarkation of passengers on an arriving flight that has landed is substantially delayed,” the provision of (i) “adequate food and potable water,” (ii) “adequate restroom facilities,” (iii) “cabin ventilation and comfortable cabin temperatures,” and (iv) “access to necessary medical treatment.”

Congress to the rescue!

That doesn’t seem unreasonable, does it? It’s basically The Geneva Convention for prisoners, which you might feel like when your plane is number 45 for take-off at Laguardia, a not-so-rare occurrence.

But here’s the part that as a  passenger, will ruin your life:

The airlines would also be required to “provide passengers with the option of deplaning and returning to the terminal, or deplaning at the terminal” if “3 hours have elapsed after passengers have boarded the aircraft, the aircraft doors are closed, and the aircraft has not departed,” or “3 hours have elapsed after the aircraft has landed and the passengers on the aircraft have been unable to deplane.”

That means your fate as well as your travel plans and those of a couple hundred others rest in this man’s hands:

Why? Because back in seat 27-F, he looked at his watch and demanded, after three hours of waiting, his “right to deplane.” But what about your right, and everyone else’s, to make it to their destination, albeit three hours and one minute late? And if you have bought a downline connection on a restricted, non-refundable ticket

you’re really out of luck: no refund, no further travel–and no redress from the airline you’re vegging on the tarmac with for the past three hours. You’d better have trip insurance, because whatever you’ve spent on tickets and accommodations is now swirling around here:

And if you’re in the terminal, ready to board your flight, don’t act smug–he’s also in charge of your fate, too. Because if his plane is required to return to the terminal, guess whose gate it’s going to take? And guess whose outbound flight will be cancelled as a result, flushing hundreds more people’s travel plans? You will get to thank him when you’re both standing in the long, snaky line at the ticket counter waiting to get rebooked and ultimately, travel stand-by, competing with a couple hundred others for the dozen seats available that day.

That’s right, you are screwed too, and you haven’t even had a chance to sit on the tarmac for your three hours. But each airport and each airline has scheduled their gates as tight as possible to minimize costs. There likely is no gate for you to return to–unless some other aircraft is booted off to make room. Meanwhile, your downline connection is leaving for your destination without you.

Bub-BYE, downline connection!

That’s a shame. Being as completely self-centered as I am, I wonder what this means for me, the captain on your flight? What am I supposed to do, take a vote of passengers, asking who wants to join Mr. Snappy Dresser and return to the gate? Who, like this guy,

might have different priorities and travel standards than you? And who’s taking the vote–my over worked and underpaid cabin crew? Who counts the vote? Or can you even take a vote–the bill says “passengers” have the right to deplane. Not a majority, not any specific number, really. Nice.

What's a captain to do?

Actually, my part’s the easy part. Forget about a “vote,” because democracy ends at the jetbridge. I’ll do what I always do: apply common sense to the situation. Congress gave me an out anyway, proposing that passengers would not have the option to deplane if the pilot “reasonably determines that the aircraft will depart or be unloaded at the terminal not later than 30 minutes after the 3 hour delay” or “that permitting a passenger to deplane would jeopardize passenger safety or security.”

Typical: they give you a firm policy, then offer you a way out. Because the bottom line is, well, the bottom line: the airlines don’t want to spend a dime more than is absolutely required, and congress is reluctant to force any well-funded and lobbied businesses to spend anything. Besides, most airlines are bleeding red ink: there is no money for extra gates.

More gates and more staffing both on the ramp and in the terminal costs dollars the airlines won’t spend or simply don’t have, and congress isn’t willing to fund it through appropriations.

Doesn’t really matter, though, because there really is no silver-bullet, one-size-fits-all solution to the problem of delays or deplaning during delays. If you support the congressional efforts to impose a simplistic solution to a complex problem such as this, you better be ready for the consequences.

The anecdotal stories of eight hours on the tarmac with overflowing toilets and women giving birth standing up and claustrophobic insanity are appalling. But if you realistically consider side effects of  the “Passenger Bill of Rights” as a one size-fits-all solution, you may find your travel situation to be even more tenuous than it was before congress “fixed” the problem.

Passenger Bill of Rights? Be careful what you wish for.

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Dept. of Shameless Self Promotion:

(well, it would be if anyone read this blog)

Free track from my solo CD. It’s called Firefly

Raggedy 1970s-style rock, released on iTunes, Amazon.com and in China, distributed by

Crank it up and enjoy.