Archive for the flight delays Category

High Flight: I’ll Take The Low Life.

Posted in air travel, airline cartoon, airline delays, airliner, airlines, airport, flight attendant, flight crew, flight delays, passenger, travel with tags , , , , , , , , , , , , , on April 27, 2010 by Chris Manno

The oddly symmetrical reality of flight is this: there’s only so much flying you can do without repeating yourself.

That’s not just because it all starts to look the same. Rather, it’s because if you keep flying, it actually WILL be the same: you’ll eventually circumnavigate the globe and end up over the same spot and on your way again if you don’t land.

But that’s not all. It’s also an inescapable reality that the higher you get the faster you can go, but the high price of altitude is that higher is colder and the air so thin you’d turn blue in a matter of seconds.

Sure, you’re able to skip over most of the weather because you’re above most of the atmosphere.

But then, where’s the bottom, the foundation upon which you can really ground the experience, to say you’ve been to, and not just over,  a significant landmark? Sure, you saw it–I see big stuff every workday as I crisscross the continent–but the difference between “up there” and down-to-earth is like night and day.

I have time to consider the distinction between higher and lower as I wait between flights in that great equalizer, the boarding area. Like the hospital waiting room, there’s only one and it’s filled with people from all socio-economic levels.  True, the “elite” travelers often wait in a separate lounge between flights, some even apparently entitled to the more rarefied air of “special services” whisked to the gate at the last minute on a private cart.

And sometimes, the casual traveler goes casually off the deep end, traveling in attire more suitable to cleaning out the garage than flying.

Nonetheless, I’ve seen the man in a suit that costs more than the car driven by the man seated next to him in the boarding area, elbow to elbow, waiting for the same flight. But that’s where the commonality ends.


For the travel “elite,” it seems like it’s always about time and I’m just guessing, more about where he’s going than where he’s waiting.  There’s an iciness there that you don’t want to bump into.

But for the infrequent traveler, the waiting is charged with the excitement of going, and they’ll actually drag you into the experience if you let them. And why the hell not? I’m glad to hear about what’s waiting after landing and often enough, wishing I was about to do the same thing, whether visiting friends or family or a resort destination. For them, the waiting is the anticipation of the opening act of a first-run play in which they’ll star.

For those simply rushing from point “A” to point “B,” the flight is a dull rerun of a show they’ve seen too many times, and the flying experience probably isn’t going to go well. There will be delays and traffic jams and diversions and cancellations. They won’t be part of the adventure but rather, a pain in the rear: there’s a schedule to keep, calls, texts, deals, dates, times, no flexibility, no slack. No wonder.

The infrequent flyer isn’t experiencing a “travel product,” but rather, is living an adventure. For them there’s still some wonder in the skies and in the process of climbing miles into the air, and they still like doing it.

It’s a moving tapestry that unfolds below them and time, rather than just the logjam between now and the big “then” of arrival is more than simply the endurance akin to a few hours spent in a dentist’s chair.

There’s more to the experience than just the slow passage of minutes and miles–rather, there’s the marvel of passing a mile every 7 seconds. There’s the view that stretches from horizon to horizon, the darker blue of space above and the mottled tan of a mid-continent mountain range in between. There are monstrous cumulonimbi thundering about harmlessly below

and rivers wandering lazily into the sunset.

There are hardly words to describe how the sun gathers in the day and runs off like a thief to the west, chased by a moon sliver and the evening star.

So I guess what you see and how it strikes you depends on how high you are. There’s warmth and red-blooded breathable pleasure the lower you go. If you take a little of that with you as climb higher–and we do to a maximum pressure differential of 8.32 psi at altitude–suddenly the experience is truly more of a wondrous passage than a tedious transport.

Which brings me back to the symmetrical reality of flight: there’s only so much flying you can do without repeating yourself. And in over 17,000 flight hours, I guess I’ve flown enough miles to circle the globe more than a few times and so I keep crossing over the same spots. That being the case, how does one preserve the wonder of flight, and why?

Helps to have a touch of the Earth in you, and a memory of the days when flight was the exception rather than the rule. And the awareness that the everyday in the sky is anything but for everyone other than the few. That’s the low life: the life on the surface, grounded in that realization. Puts flight into perspective.

It’s the eyes of the non-flyers that see such things truly. The renowned Ski Parker, a professor at USC’s School of Flight Safety and Accident Investigation once asked me, “If you and a non-pilot layman were to witness an aircraft crash, who’d be the more reliable witness?”

In my first few thousand hours of pilot time I couldn’t accept his answer, but now I know he was right: those with clear eyes, without thousands of repetitions skewing both expectations and memory have the truest vision of flight.

That’s what grounds the experience, which provides a foundational value for the coolness of flight. If I capture in text the head rush of shoving throttles forward, thundering down the runway like a runaway freight train, then pulling back and lifting off; and share that with those seeing with clear eyes, then I share the vision–which is what originally got me into flying and helped me over the bazillion hurdles enroute–and preserve that clear vision too.


And okay, I’m still a sucker for jet piloting, still get a rush out of it all. But I realize too that the enduring reward comes from sharing that with those un-jaded and unaccustomed to the thrill. Down to earth, where it’s warm and clear, is where that view is. That’s where all the important stuff, like home and family and an appreciation for flight lives.

See you there. Which, actually, is right here.

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Flight Deck: Zoom With A View.

Posted in air travel, airline cartoon, airline delays, airline ticket prices, airliner, airlines, airport, airport security, cartoon, elderly traveller, flight, flight attendant, flight crew, flight delays, jet, passenger, pilot, travel with tags , , , , , , , , , , , , , , , , , , on April 21, 2010 by Chris Manno

Wanted: the lucky few with vision.

Job title: Zoom With A View.

“Applicant must be willing to sit for long hours looking out window at ever-changing sky. Hours vary, as does the sky, and applicants must have the ability to stay alert regardless of the hour.

Must have the ability to play nicely with others, particularly in crowded airspace . . .

. . . where “bumping into a stranger” is never a good thing.

Job often requires eating on the fly.

Working with fun people in very close quarters.

Must keep an eye on details inside, while appreciating what’s going on outside as well.

Applicants must demonstrate innovative vision in traffic jams . . .

and an ability to capture a moment visually doesn’t hurt.


And on the ground . . .

Old meets new in Louisville

. . . it’s helpful to have an eye for the sublime,

. . . and a tolerance for the absurd.

Workplace security is provided by a specialized force of hand-picked officials

trained and employed by a government agency.

How can you NOT rest easy when they are responsible for your security? Well, never mind that.

Paperwork is kept to a minimum,

. . . and stunning views are at the maximum

. . . if you just look.

Nonetheless, must see that people are what really matter anyway

especially when it’s “us against the world” of delays and weather and maintenance problems . . .

. . .  you realize who your friends are,

sometimes, if you’re lucky, for life.

So vision is key, maintaining perspective crucial. Applicants must be able to perceive magnificence in the minute

in order to realize what really matters, and be able to recognize your own minuteness next to the magnificient

in order to see with humility

and perceive humanity with the the appropriate respect.

Applicants simply need several thousand pilot hours of jet time to apply; approximately one in two hundred will be selected.

Views provided free.

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Flightcrew Zoo: Sky God & Switch Bitch

Posted in air travel, airline cartoon, airline delays, airliner, airlines, airport, cartoon, flight, flight attendant, flight crew, flight delays, jet, passenger, pilot, travel, travel tips with tags , , , , , , , , , on April 10, 2010 by Chris Manno

(First in an occasional series profiling classic flight crew members)

Those were the days.

The captain was a “sky god” in every sense of the term. Well liked-by crewmembers on both sides of the flight deck door, he’d advanced through the pilot ranks over twenty-some years to the top of the heap: senior captain on the widebody.

I was the “switch bitch,” or “plumber,” or any of the other unflattering sobriquets that designated the new-hire flight engineer. I loved it regardless, having landed on the DC-10 flight engineer’s panel fresh-faced and new after seven years as an Air Force pilot. Sure, I was “sitting sideways,” doing my apprenticeship on the flight engineer’s panel rather than at the pilot controls up front.

But that would come soon enough–a copilot’s seat on a narrow body jet was mine for the asking within months. I had chosen instead to do my probationary year at the DC-10 panel because there was less chance of anything happening that could lead to termination, which was always a possibility for a probationary pilot. Seemed like a good way to breeze through probation, sitting at the mostly automated DC-10 engineer’s panel. What could be easier?

It was a sub-zero day at O’Hare. I’d finished my walk-around inspection on the frozen ramp and then shed sweater, overcoat, scarf, hat and gloves and sat back down at the engineer’s panel, waiting for pushback after all 250 passengers had boarded.

Captain Skygod sat in the left seat, feet propped up on the instrument panel, idly thumbing through a golf magazine. The First Officer sat like a zombie, having done nothing, which was the beauty of that job as I later enjoyed myself  for a year or so.

One of our nine flight attendants interrupted our reverie.

“We have a bag problem in back,” she sighed. “Could use some help.”

Skygod didn’t even look up. “Why don’t you go back and see what you can do, son.”

The First Officer smirked at me over his shoulder, telegraphing he means you, which of course I already knew.

“Yessir.” I unstrapped, grabbed my hat and headed for the main cabin.

I squeezed past the boarding throng to the mid-cabin where an irate woman argued loudly with three flight attendants–a fight she seemed to not realize she could never win. It seems that the garment bag storage was full and so the flight attendants were insisting the woman’s overstuffed garment bag be checked in the cargo hold below. That was not acceptable to the red-faced, irate woman.

“Look,” I said, gently but  firmly pulling the garment bag out of her hands, “I’ll personally take this downstairs and place it in the cargo hold then bring you the claim check.”  The flight attendants nodded, hustling me off before the glaring woman could protest.  “Thanks,” one flight attendant whispered, clearing a path for me to the entry door.

In shirt sleeves still, I carried the bag out the jet bridge door and into the sub-zero freezing cold, down the steep stairs to the arctic ramp. I carefully placed the bag in a cargo container set to be loaded aboard, then return half-frozen with the baggage claim check to the mid cabin. I found the woman at her seat, still fuming.

“Here you are, ma’am,” I said, handing her the baggage claim check.

She snatched it from my hand, giving me a look that could bend a spoon and snapped, “You f*cking asshole.”

Fine.

Back to the jet bridge, out into the freezing cold; down the icy stairs to the frozen ramp. Find the baggage pallet–there’s the bag. Rip the baggage tag off of it; drag it to the gate next door–a Super-80 heading who-knows-where. Toss it into the cargo compartment. Race back upstairs half frozen.

I slipped back into my seat, shivering. Skygod was still flipping through his magazine. After a moment, he spoke.

“Did you get that baggage thing worked out?”

I turned the cockpit heat up a notch. “Uh, yessir. All worked out.”

He nodded, never looking up. “You do good work, son.” Nice guy that he was, I knew he’d give me a glowing recommendation on the probation report he’d fill out on me later.

I survived my probationary year and moved up to the copilot’s seat on a narrow body jet. The flying was more fun with a set of controls, but I missed the DC-10 days of motoring around the system without any real responsibilities–save the occasional “baggage situation.”

I flew many miles with Captain Skygod until we parted ways: he moved up from the domestic flying to the coveted trans-oceanic trips; I upgraded to the copilot position on the MD-80.

Then the only time I’d see him was in the airline employee lot as I was arriving at the buttcrack of dawn to fly a cruddy junior-guy trip and he was just returned from his Honolulu flight.

He’d stationed his RV which the crews nicknamed “The Whale” in the lot so he and most of his pilots and flight attendants could enjoy “happy hour” after flying all night. As the sun was rising, you could hear the whirring of his blender, laughter and tinkling glass from “The Whale” as the rest of the world began their work day.

Ever the gentleman, after the mai-tais had been free flowing for an hour or so he let the muu-muu clad flight attendants have first dibs on the lav. Eventually, he was busted for using a light pole to relieve himself and the airport police invited him to remove The Whale and never bring it back as a quid pro quo for not arresting him.

Captain Skygod retired from our airline at what used to be the mandatory age of 60, but went on to fly 747’s somewhere overseas. I lost track of him over the years and having been a captain myself for 19 years now, I doubt he’s still flying. But when I think of him and those days, I have to smile, and only wish we could get away with half the things we used to do back then.

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Altitude and the Neverlasting “Now.”

Posted in air travel, aircraft maintenance, airline delays, airliner, airlines, airport, elderly traveller, flight, flight attendant, flight crew, flight delays, jet, life, parenthood, passenger, travel with tags , , , , , , , , , , , on April 8, 2010 by Chris Manno

The sneaky seduction of altitude is this: the higher you fly, the faster you can go but the more difficult it is to perceive the speed.

At cruise altitude, the arch of the earth or the depths of the ocean are mere backdrop for passage. From a contemplative perch made of the lightest material possible in a thin-skinned cocoon inches from sub-freezing, anemically thin air, the perspective and distance makes the otherworldly, near-Mach speed seem like a lazy float in a cloud swing.

The monumental seems miniscule because the miles-high magic of perspective paints the infinite details with a brush broadened by altitude rendering the monolithic perceptible in a glance–an impossibility from the ground.

Once the Earth falls away, the crags and mottled rocks and bare washes recede into a more perfect rugged beauty most apparent in the wide angle vantage point of altitude, a newborn epic revelation.

And the lazy cloud swing breezes through effortless miles over a rolling tapestry of preternatural vistas from here to there, a “now” with a spectacular view,

a footless, rootless, colossal impossible God’s-eye-view of the fastest way to there, wherever that is today.

That’s difficult to imagine from the surface, particularly when the struggle to get into the air seems as insurmountable as the miles to go. Even once under way but still shackled with the twin albatrosses of gravity and crowding, “now” masquerades as forever.

Waiting–Keats’ “foster child of silence and slow time”– renders the present a shuffling laggard, and speed a distant mirage like tomorrow or yesterday. “There” and “then,” the double-play of anticipation, never seem more impossibly far away and “now” a more wearisome isolation from where we’re headed and who we’re going to see.

And yet that’s the closest we ever really are to each other, wandering life, vagabonds bound by the commonality of where we aren’t yet, but are headed for–which is always some particular there. The tedious details of the strangled moment are forgettable snapshots as they present themselves, but in truth they’re truly the imprint of the best, most fleeting treasures of our lives:

This is how we were then. Look how small the kids were! And how young we were. Like the magical clarity borne of altitude, the distance of time paints a whole new picture. And the pictures side by side reveal the awful truth: time is a thief.

Let’s face it: compared to the breathtaking perspective of the sky view, the grounded here and now seems like a sideshow–even when it really is the other way around. Maybe it’s the tedium of now, the obligations, the faults and close up detail of “now” that falls away when you leave the Earth relegates the “here and now” to the status of ugly stepchild to “there” and “then” of destination.

Like the ruddy details of a landscape vanishing into the miles-high montage below a jet flight, the ticking seconds hide in the tearing off of calendar pages. But like the imperfections of wilderness, they are nonetheless the essence of our lives, the reality that makes life what it is rather than the illusion of how it appears from a distance of time or place.

That masks the real culprit–relentless time–and lets him go about his silent ruination of everything precious now under the guise of everything yet to come.

You pay me to hide that from you, and I do my best.

Though time and distance seems non-existent in the speed and altitude of flight, that’s because I’m handling those culprits, sweating them for us all. Time is fuel. Speed is distance. And neither is flexible or endless, because time is not our friend.

We have an appointment with gravity and energy that is ticking our way, hiding behind broadest view of time and distance and the breathless, breathtaking journey between them.

There’s a big plan for our little journey,

and in bringing it to a successful close, it’s easy to forget that what’s for me a workday process is for all of us a passage nonetheless. I try to keep in mind that the seduction of altitude is but ample cover for the thief of time tiptoeing silently by in the seconds barely evident in the calendar’s march. At least I won’t let him steal away unnoticed.

The sneaky seduction of altitude and its supernatural view is also its greatest secret, if you pause long enough to take it apart like an old watch:

The outer face tells an elegant story, but means nothing without the myriad interlocking details that make it tick. A sleek jet at shotgun speed is a beautiful sight rocketing overhead.

But nonetheless, it’s our mundane day-to-day litany of close-up imperfection and routine but precious interlocking lives that is the miracle. A fleeting miracle, despite the stunning trickery of high altitude sightseeing that hides the all-important ticking details in favor of something down the road beyond the reality of now.

And it’s not a fair trade-off, because as Bella Abzug promised, maybe we weren’t at the Last Supper, but we’re certainly going to be at the next one.

On the way, I plan to drag my feet as long as possible in each fleeting but precious mile-high and down-to-earth heartbeat of the neverlasting now.

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Midair Collision? You bet your life.

Posted in air travel, airline delays, airliner, airlines, airport, flight, flight attendant, flight crew, flight delays, jet, passenger, pilot, travel, travel tips with tags , , , , , , , , , , , , , , , , , , on April 6, 2010 by Chris Manno

The near mid-air collision between a jumbo jet and a light aircraft near San Francisco International Airport last week should be a wake-up call for the FAA and passengers alike. Sadly, it wasn’t for either–and so the imminent risk of a midair collision remains.

Sweep aside the usual hot-button issues of “free access to the skies” and other light aircraft lobby specialties. Here’s the bottom line: slow, light aircraft with hobbyists at the controls mixing with high-speed, heavy jet traffic promises disaster.

144 people died in the worst air disaster in California history When PSA flight 182 collided with a Cessna 172 and crashed into North Park.

A major risk is the overly simplistic rules of separation between aircraft: see and avoid.  That’s it.

When a jetliner is in the airport traffic pattern either taking off or landing, often controllers are able to use “visual separation” rules. That is, if the visibility is deemed minimally adequate, an air traffic controller can issue a traffic warning that holds a pilot responsible for avoiding another aircraft if the pilot can confirm that they have visual contact with the aircraft being pointed out.

There’s the roots of a disaster that will happen: when there are multiple aircraft in question, it’s very difficult to be sure as a pilot that you are looking at the one the controller is trying to point out.

Radar snapshot of the Atlanta Airport Terminal Area.

If you are looking at the wrong aircraft–and there are many at all points of the compass and at various altitudes–you cannot assure the clearance you just promised to maintain.

According to a recent study produced by the University of Pennsylvania’s Wharton School, air traffic at major hubs has increased exponentially in the past ten years. And even after 30+ years and over 17,000 flight hours, I find myself more often than ever when given a “see and avoid” clearance, telling air traffic controllers, unable to accept that clearance– I do not have visual contact with that aircraft.

Why?

Because with the multiple targets (i.e., other aircraft large and small) in the terminal area, I won’t gamble your safety on the bet that I’m seeing the correct aircraft.

And what about that other aircraft? The fact is, that aircraft may not even be flown by a licensed pilot.

Students with minimal hours are allowed to fly solo in the same airspace as your jetliner. And when the air traffic controller points out your jetliner to this student pilot–or weekend hobbyist pilot–what are the chances that he’ll do better than I would? Because my point is, I often refuse the visual separation clearance.

The result?

The air traffic controller must maintain positive radar separation between our jetliner and the other aircraft. This may mean slightly longer vectors, maybe a minute or two of extra flying in order to sequence our aircraft safely into the mix of flights in the terminal area. I personally can find no downside in that for you and me at a mile or two up flying at a couple hundred miles per hour.

Where do the air traffic controllers stand in this squeeze play of airspace users and managers? Tireless advocates for airline safety through appropriate air traffic control manning and airspace management, controllers have long warned of shortages of radar monitoring and manpower in critical terminal areas.

But the FAA and private plane owners may often prioritize workload and operating costs respectively above my (and your) priorities in the same situation and unfortunately, the same airspace. Both have resisted attempt by safety groups to exclude student pilots or even low-time private pilots from crowded airways and airports.

With increased pressure on the FAA to move air traffic in and out of airports as quickly as possible (see again the Wharton report), “see-and-avoid” clearances allow Air Traffic Control to increase the flow rates of an ever-increasing traffic load.

Light aircraft owners have a powerful lobby group that opposes all efforts to limit their airspace access.

This powerful lobby group is supported by an even more powerful and financially vulnerable group, the manufacturers of light aircraft whose sales depend upon users’ access to airspace.

Add up those factors, throw in ever-increasing air traffic congestion, airspace demands and private pilot owners’ “rights” to free flight and you have the a volatile mix that sooner or later will erupt in disaster–again.

Because when it comes to “see and avoid” in today’s complex mix of air traffic and inexperienced pilots at every major airport, I can sum up the risk of a midair collision in four words:

“You bet your life.”

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Inflight Insanity: My Top 5 List

Posted in air travel, aircraft maintenance, airline cartoon, airline delays, airliner, airlines, flight, flight attendant, flight crew, flight delays, food, jet, lavatory, travel, travel tips with tags , , , , , , , , , , , , , , on March 29, 2010 by Chris Manno

Twenty-four years and counting as an airline pilot–the past 19 as captain–have taught me to never say or think “now I’ve seen it all.” Because just when you think you have, something like #1 below happens.

I still expect to have many more years of flying ahead. But I can say that over these flying years so far I’ve seen a lot of almost unbelievably bizarre things that I wouldn’t have thought could ever happen in the airline world had I not seen them myself–even though often, I wished I hadn’t. Here, then, is my list of the top five weirdness, at least so far, and the valuable lessons in each.

5. A short, stocky taciturn man connecting onto our flight south after clearing Customs from Shang Hai boarded our plane early. He headed to the last row, sat down, dropped his tray table and pulled a strange device from his carry-on bag. This calculator-sized gizmo had blinking lights, a few loose wires, and an LCD display that flashed an ever-changing series of numbers. He then draped his jacket over his head and most of the tray table, tenting himself in seemingly intense concentration on the strange device’s number display.

Of course, that freaked out the flight attendants supervising boarding. They called me on the flight deck and reported the whole oddball situation. Sigh. Why couldn’t he be on someone else’s flight? I called operations and requested a Passenger Service agent to investigate what certainly was abnormal passenger behavior.

The guy spoke only Chinese and tried to ignore any requests to deplane. Eventually, law enforcement officers were summoned to ask him a few questions. As he was led off the plane by Passenger Service agents, glaring at everyone and muttering in some Mandarin dialect, I made sure to stand behind the waiting police officers just in case he went Ninja-crazy with some obscure martial arts move from deepest China, ripping out your heart with one hand and showing it to you as you collapse.

Found out at our next stop that investigators–and translators–determined that the man’s strange device was a “random number generator”that he liked to stare at because it “calmed him down” since he was afraid of flying. Lesson here: don’t act like a weirdo-zombie with a strange device during boarding. It freaks out the crew.

4. In flight, I kept hearing a male voice outside the cockpit door. We had an all-female cabin crew on that flight, so I knew it wasn’t one of their voices I heard. I had made the standard P.A. reminding passengers that congregating near the galleys was not allowed. I also heard a muffled female voice sounding urgent in between words from the male voice. The seatbelt sign was on, so no passengers should have been up anyway.

Sigh. Can’t everyone just stay seated when the seatbelt sign is on? Of course not. I called back to the forward flight attendant, asking what was going on. “You wouldn’t believe it if I told you,” she answered, then asked me to make another seatbelt P.A.. That worked–the male voice vanished.

Later, the #1 flight attendant came up to explain why the man was standing outside of the cockpit door and mostly in her galley. “He had just come out of the forward lav and was doing calisthenics of some sort. I asked him what he was doing and he said he’d been feeling gassy, went into the lav to pass gas but couldn’t, so he was trying to work out a big fart.”

Lesson #4: share your gas with your fellow passengers near your seat–not up front. We’re busy flying the plane and breathing is key.

3. During boarding in Puerto Vallarta, a woman with a grating New Jersey accent poked her head into the flight deck and demanded “can you guarantee that there are no peanuts on this plane?”  I thought about it and realized I really can’t guarantee that. We don’t have any peanuts in the catering, but who knows if other passengers may have some with them as a snack? Peanuts are not a prohibited item. “No,” I answered slowly, pretty sure I was correct, “I really can’t guarantee that.”

“Well,” she snapped back, “my son has a severe peanut allergy and if there’s so much as one peanut on this plane, he’ll go into convulsions. So you’d better be sure.” Then she huffed off to the back of the plane where her husband and son were seated.

My first officer looked at me with a raised eyebrow and a sly grin that said what are you going to do, captain?

Sigh.

Sigh. I called Operations on one of the VHF radios and requested a phone patch with the 24-Hour Physician On Duty at Headquarters. After hearing the woman’s story, he made the corporate recommendation: deplane the family. That would be my choice as pilot-in-command as well, because I don’t really want to do an emergency descent and landing on some crude runway in a foreign country with questionable medical help anyway.

I called to the back of the plane and asked the flight attendants to pass along the directive to deplane to the peanut-sensitive family. Within the twenty seconds it would take to stride the 130 feet from the back to of the jet to the front, we suddenly had an irate man with a grating New Jersey accent standing between the First Officer and me.

“We’re not getting off,” he announced, “so you just go about your business.”

I put on my game face. “Well sir, the decision has been made at corporate headquarters. It’s out of my hands–you’ll need to gather your belongings and deplane. We can’t risk your son going into convulsions in flight as your wife warned us.”

“Ignore her,” he said with a wave of his hand. “She doesn’t know what she’s talking about. And we’re not deplaning.” He stomped off.

Sigh. I called Puerto Vallarta Operations and explained that we would need law enforcement to escort some passengers from the flight. “Si, senor,” came the cheery reply,” we will send you some help.”

Good enough. I went back to gazing at the palm-studded landscape, the sunny breeze, the ocean in the distance . . . the dumptruck full of soldiers with semi-automatic rifles pulling up in front of of the aircraft.

Huh? “Looks like the cavalry is here,” my First Officer remarked idly.

I called the Flight Attendants in the back of the plane. “Could you send Mr. Congeniality up front one more time?”

Shortly, the Jersey guy reappeared, looking annoyed. “You can’t make us get off. I know my rights.”

“Well, if you look out there,” I pointed to the twenty-some soldiers fidgeting in the hot sun, now line abreast with their weapons unslung in front of the camouflaged dumptruck. “Those folks there are going to help you off the plane if you don’t go on your own.”

He stomped off with mild cursing; shortly the whole family deplaned with Mr. Congeniality muttering threats about “rights” and “lawsuits.” The soldiers looked disappointed as they climbed back into the truck. No guerilla assault today.

Lesson #3: get your story straight before you board. And try to avoid phraseology like, “you can’t make me.”

2. Flying with my favorite flight attendant of all time as #1 flight attendant. We’re inbound to DFW from somewhere up north, and about an hour from landing, The Gorgeous One calls me on the flight deck.

“Just so you know,” she tells me, “we have a guy in First Class saying he needs oxygen, he’s having trouble breathing, and he’s already had three heart attacks.”

Sigh. So close to home, and yet so far away; imagine the paperwork in this. But no one ever dies in flight, I tell myself–they’re just incapacitated. Much less paperwork that way.

The Most Beautiful Flight Attendant of All Time finds a nurse on board who takes the guy’s vital signs while I query the navigation data base for the closest airport with at least a 5,000 foot runway: Tulsa.

The First Officer starts the divert procedures without me having to say anything. The nurse reports that the guy is having chest pains, too. The corporate Doctor-on-Call concurs: land the plane, get the guy some help. I tell Darling Bride we’ll be on the deck in fifteen minutes. Sorry hon–your day just got longer, but I know you want to get him on the ground before he needs the jumper cables.

Like clockwork, we secure the necessary clearances and point the nose towards Tulsa. Medical help on the ground is standing by, ready to whisk Mr. Cardio off the plane and to a medical center. Good deal? Nope.

The passenger doesn’t want to land in Tulsa. Maybe the thought of dying in Oklahoma–living there would be awful enough–is too much for him to contemplate. Whatever–he’s now livid. That’s not helping his heart rate any.

We land safely and taxi right to a gate were an ambulance waits.

Medics strap him to a gurney and wheel him off the plane, protesting all the way, yelling about the pilot’s (that’s me) incompetence. Well, there’s certainly that, plus the thousands of dollars the divert cost, never mind the inconvenience to the hundred or so other passengers with normally operating central circulatory pumps who would likely miss their connections in DFW as a result of the immediate action to save his life. And to save me the paperwork, but regardless: buh-BYE.

Lesson #4: no good deed goes unpunished. Nonetheless, if you’re going to have cardiac problems, we’re going to try to save your life. So have your heart attack quietly if your downline connection is that important.

And the Number One bizarro experience, at least most recently:

1. We’d pre-boarded a thirty-something individual who had mobility issues. A travel aide whose sole purpose was to attend to this passenger’s needs also boarded. Once they were comfortably settled and we were about to start general boarding, a mechanic announced that a necessary system check would cause a delay. So we stopped boarding, figuring the passengers would prefer the more spacious terminal for their delay. But the pre-boarded folks remained in the cabin.

After about twenty minutes, the passenger sent the travel aide into the terminal to fetch some junk food.

I saw the travel aide leave the jet bridge because I was at the gate counter on the phone with dispatch, coordinating a new flight release.

Then I noticed on the computer screen I was viewing that the crew list had changed: the number one flight attendant position was vacant.

Huh? I’d only been off the plane for a matter of minutes.

My First Officer filled me in when I returned to the cockpit: as soon as the travel aide left, the individual decided a trip to the lav was an urgent necessity. Which couldn’t happen without the travel aide.

So the number one flight attendant, being somewhat of a saint with perhaps a touch of insanity, agreed to help, holding a styrofoam coffee cup for the still seated passenger.

THREE TIMES. And apparently, on the last “cupful,” through some anomaly of aim, trajectory or hydraulics, our flight attendant ended up hosed down.

And so we ended up with a replacement flight attendant.  There’s no “sigh” with this one–just “ewwwwww,” plus see also lesson #4: “no good deed goes unpunished.”

And here’s lesson #5: just when you think you’ve seen it all–watch out. I just don’t say those words any more, and now you know why.

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The Big 5 Conspire To Ruin Your Air Travel

Posted in air travel, aircraft maintenance, airline delays, airline ticket prices, airliner, airlines, airport, airport security, elderly traveller, flight attendant, flight crew, flight delays, food, jet, passenger, passenger bill of rights, travel, travel tips with tags , , , , , , , , , , , , , on March 18, 2010 by Chris Manno

Want to know who to blame for your airline hassles? Here are “The Big 5” conspiring to ruin your air travel:

1. Congress. In an ill-conceived attempt to legislate a “one-size-fits-all” solution to largely anomalous and often anecdotal reports of airline tarmac delays, Congress enacted a law effective April 29th mandating multi-million dollar fines for airlines with aircraft delayed longer than a specified time, hoping to lessen passenger delays. But the law will have the opposite effect: instead of freeing passengers from tedious hours-long delays, this bill will create indefinite delays and cancellations of flights, stranding passengers enroute and at origination airports (for an in-depth analysis of the downside of this disastrous bill, click here).

Continental Airlines CEO Jeff Smisek said his airline will be forced to cancel flights rather than risk fines in the millions for an extended tarmac delay. The ultimate impact of this unavoidable cancellation for the traveler?

You will find yourself along with hundreds of other on the stand-by list for the handful of open seats going to your destination. And there can be only a handful of seats–and they’re not going to be cheap as a walk-up fare–because of number 2 below.

2. Alfred E. Kahn.

Known as “The Father of Airline De-Regulation,” economist Alfred E. Kahn was Jimmy Carter’s Chairman of the Civil Aeronautics Board. His blueprint for airline de-regulation was based on a flawed economic model, and was as misguided as economist John Kenneth Galbraith’s assurance to Lyndon Johnson that the Viet Nam war would be short and wouldn’t affect inflation. Kahn proposed complete de-regulation of airline routes and fares, positing that the marketplace forces would drive down ticket prices and provide the American public with cheap and plentiful airline seats.

What he failed to consider in his economic model is the fact that not only is the product–an airline seat–not inexpensive to produce, it is also linked to energy costs which are both volatile and unpredictable. “Cheap airfares” for the public are incredibly expensive to produce, forcing in the progressive “unbundling” of the airline product: now passengers must pay for each component of the flight–a checked bag, food, beverage, amenities like a pillow or a hard-copy ticket–and the revenue still only marginally covers the price of the product, with the airline industry losing billions nonetheless. Consumers insisted on paying less for an airline ticket, so now

You wanted your ticket for $10 less, now you hand that over to McD's instead.

they can cough up for food and drink at airport prices between flights. Everything must yield revenue or there is no airline, and nothing with revenue potential on board can be simply given away.

Further, Kahn didn’t foresee that many airlines would use bankruptcy as an operating shield for years (thank #1 above for not amending bankruptcy laws) to gain an unfair advantage over the few airlines that didn’t. This abuse of bankruptcy law dealt a financial beating to carriers that paid their bills but still had to compete head-to-head with many who simply walked away from their debt.

3. Airline Capacity. Every airline that intends to survive the high production cost and low revenue stream has cut capacity to the bone. This is common sense: empty seats are an unrecoverable loss and waste, and airline planners have analyzed traffic and passengers in order to minimize such waste and loss. For the traveler, this means less empty seats–seats which are vital when a flight is cancelled due to #1 above, or for the more common cancellations due to weather or equipment. Used to be that the percentage of empty seats was higher, allowing the system to absorb passengers from a cancellation or delay. Such margins are a luxury of the past with airlines having to deal with out-of-control fuel prices with an ever-shrinking revenue stream.

True, Kahn’s brainchild did spawn new entrant airlines–but they don’t have a seat surplus either, or they simply go out of business.

4. Airway Infrastructure. There are only so many take-offs that are physically possible at 5pm at LaGuardia. Although Alfred Kahn’s model says the marketplace will regulate itself, if everyone wants to sell a competitive 5pm departure, it is clearly predictable that there will be massive delays, which are the rule at airports like LaGuardia and many in the northeast, as well as from airports inbound to those airports. Kahn’s leverage, unfortunately, is you, the passenger, and the delays and misconnects you will suffer as a result. But in a free market, what business can afford to not compete in the market that customers demand? And when they do, how do they deal with number 1 above? As Continental CEO Jeff Smisek promised, there will be rampant cancellations and stranded travelers as a result.

LaGuardia’s delays are emblematic of the entire national air route system: despite Kahn’s academic model, the airways are saturated at all of the commercially viable times when passenger demand dictates the competitive environment. Which leads to more delays–and in the face of congress’s newly enacted financial penalties, cancellations and misconnects for you, the passenger.

5. The Big Box Store.

The heyday of the discount “big box store” gave rise to a consumer expectation of all products and services for steep discounts. Everything from home electronics to auto parts to furniture is now sold in bulk at drastically reduced prices by wholesalers with only minimal investment in buildings and equipment.

A new aircraft, by contrast, costs upwards of $50-$100 million per aircraft, and hundreds of such aircraft are required to produce a fleet with a competitive route structure. Further, each aircraft has to earn revenue daily despite upturns and downturns in the travel market, as well as drastic fluctuations in fuel costs which follow oil prices. Face it: the cost of an airline round trip is not the same as a set of tires or a Cowboy’s football game–but the public paradoxically expects to pay less anyway (more details–click here).

Still not convinced that cheap airline travel is an absurd expectation? Ask yourself why “cheap surgical hospitals” aren’t also a consumer demand.

Does anyone really think flight at 7 miles up and the speed of a 22 caliber bullet is any less risky than surgery? Does anyone demand the cheapest bare bones surgical “product?” Is airline pricing too high? Read this and decide.

Regardless, there remains an unrealistic expectation among consumers that somehow ticket prices should fit their budget rather than the actual cost of the product. Part of that stems from the low-overhead “big box” pricing that is the norm on other big ticket items, part from Alfred Kahn’s unrealistic promise to consumers of cheap pricing on an expensive product, and part due to congressional unwillingness to address the disparity between the two.

You tell me. These “Big 5” items have changed air travel from a Nieman-Marcus experience to a K-Mart Death March. Further, the airport and airway infrastructure are badly in need of technological upgrade.

The traveling public can make changes in #1 and #5; it’s time to junk #2, and it’s time to force #1 to make the needed upgrades to #4. The airlines themselves will take care of #3 when that happens.

Until the public and congress fix this, at least now you know whom to blame for your airline woes this travel season.

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Flight Time In Dog Years

Posted in air travel, airline cartoon, airline delays, airline ticket prices, airliner, airlines, airport, cartoon, dog kennel, flight attendant, flight crew, flight delays, jet, life, parenthood, passenger, pilot, travel, travel tips with tags , , , , , , , , , , , , , , , , , , on March 12, 2010 by Chris Manno

This flight flung me back to the dog pound. Just trying to get into the cockpit, and boom: flashback to the day I divorced my dog.

There was no one left in the boarding area when I tromped down the jetbridge about ten minutes prior to scheduled departure. I’d been up in Flight Operations printing a new flight plan after a major route change to avoid the severe weather over Tennessee and Kentucky I knew we’d read about in the next morning’s headlines.

Hadn’t met the Number Four flight attendant yet, but she was planted squarely in the doorway. No “Hello, my name is,” nor opportunity for me to do the same. Rather, hands on hips, looking at me like it was my fault, she said, “The woman in 4-F wants to know if her dog got on.”

She got a couple seconds of grace time as I struggled to not say something smartassed. Like most flight attendants, she was a pro at handling people, and handled me too: “He’s in there pushing buttons,” she said, jerking a thumb at my First Officer, “so he’s busy.” But before she could ask me if I’d go down to the ramp and poke my head into the forward cargo compartment and page 4-F’s dog, I slipped past her, saying, “Yeah, ten minutes prior to pushback I have a few buttons to push too.”

That’s when the flashback smacked me in the face: the look in her eyes, having been sidestepped, was the look in my dog’s eyes as he drove away. Not really disappointed, because she wasn’t that invested in 4-F’s dog. Rather, it was a problem solving-thing, a rearrangement, the details that would get us all under way peacefully, dog or no.

Same with Gus, my ex-dog. He lived his life with that look, the notion spelled out in his eyes that like my flight attendant colleague, was all about getting on with it. Maybe because he was a pound-mutt, a Retriever-Chow mix, stoic as his Mongolian ancestors which tempered the Retriever friskiness: he was the perfect dog. Time spent in the pound gave him an ex-con’s wariness, as if a skepticism about how “the time” was going to go overruled assurances and even a prescribed sentence.

Gus, the beer drinking, baseball watching perfect dog.

But on a jet? I know every airline charges substantial fee to bring a dog on board. Since the all-important 4-F dog wasn’t in the cabin, I assumed it was probably too large and so had incurred an even larger shipping fee below decks in the cargo hold.

Clearly, this was about somebody wanting something important from their dog, not vice versa, because I’ve seen dogs crammed into the cargo hold in kennels.  Not a cool way to travel.

This trip was about the dog’s owner and so more than the welfare of the dog, the question of whether he was on board had everything to do with what the owner wanted.

That was the reason for divorcing my dog: I wanted what was best for him, not me.

Our time together started out simple: a neighbor kid fed and watered Gus when I was flying; at home, we had baseball nights alone. For a while there, I indulged his expensive taste in beer: he turned his nose up at anything but RedDog once he’d tried it. An Amstel Light for me, a couple ounces of RedDog for Gus. It got to be too much, having to buy a separate–and more expensive–beer for the dog: it was like having company all the time.

Take it or leave it, pal.

We drove everywhere in my old Blazer, the back seats down so he could walk around and fall down a lot–he never grasped centrifugal force–singing bawdy dog lyrics to old Beatles CD’s (“I wanna mount your leg . . . and when I hump you I feel happy, inside . . .”) which was all well and good while it lasted.

Then came the girlfriend. I’d had “girlfriends,” but this was and still is the one. We got married. Built a house. Had a child. And Gus got edged out bit by bit: time and baseball and beer drinking (he NEVER had to go to the bathroom and looked at me like “you whimp” when I had to by the fifth inning) gave way to a re-engineered household and lifestyle, joyous for us; for Gus, not so much. He was an outdoor dog–had to literally drag him inside in bad weather–and too rough for the new house; too big around a newborn.

But then I knew my old baseball and Beatles pal still needed–and deserved–time and attention. He was near ten by then and I knew he wasn’t, in the twilight of his dog years, going to get it from me.

I put an ad in the paper. Rejected several families after the “interview:” nope, not sending Goose into a worse situation.

Then an old broken down sedan pulled up, huffed a mighty sigh and died. The driver’s door swung open and a disheveled man stood. A scruffy looking boy climbed out of the back seat.

Through thick Spanglish, the story unfolded. His German Shepard, best friend for all of his five years, had died. They saw the ad; hoped maybe they could find the right dog; no money for adoption. They had a yard and a vacant lot, all fenced. Gus could run, would get the attention he needed.

And that was that. He drove off, not even looking back, all about the “now,” as dogs seem to be. Tomorrow doesn’t exist, yesterday doesn’t matter any more. Bye.

The flight interphone cracked to life in my headset. “Ground to cockpit,” came the Crew Chief’s voice on the ramp below. “You guys ready up there?”

And I wondered to myself: is that what you do if you’re a dog’s best friend? Keep him with you at all costs? Or send him off–or below in a cage–and continue on “there” or wherever no matter what? The cargo hold? A beater sedan?

“No,” I answered, unstrapping. My First Officer gave me a “what the hell?” look as I stepped out of the cockpit. The agent, too, looked startled. “Be right back.”

Out through the jetbridge, down the stairs to the ramp. The guidemen with their wands and day-glo vests eyed me quizzically. I ducked under the fuselage, over to the forward cargo door a ground crew woman was about to close. “Wait.”

I leaned into the chest high cargo door, letting my eyes adjust to the dim light. There.

Medium sized kennel; medium sized dog. So far so good. “Hey buddy, you okay?” I ignored the ground crew woman’s stare burning a hole in my back. Five minutes till push, I knew she was thinking, we’ve got to get moving.

Brown eyes stared back. Some kind of beagle; nice looking dog. Same Gus eyes, too: not sure where I am, or where I’m headed, but let’s get on with it. Maybe even a little bit sardonic, like Gus sitting quietly as I take the mandatory fifth inning plumbing break: you wuss.

I turned to the ramper waiting to close the door. “Okay.” Back under the fuselage, up the jetbridge stairs. I brushed past the still befuddled  gate agent and strapped back into my seat. The dog’s about the now, the getting there, hopefully to a better place. Maybe a double yard with room to run; a little boy who’ll fill up his world again.

“Okay to shut the cabin door?” the agent asked, “Everything good up here?”

Good? Well, probably not beer and baseball, or at least not RedDog. But a better world, so the trip would be okay.

“Yeah,” I answered, flipping on all six fuel boost pumps overhead and arming the engine igniters. “Let’s get on with it.”

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Halfway From Yesterday.

Posted in air travel, airline cartoon, airliner, airlines, airport, cartoon, cruise ship, cruising, elderly traveller, flight attendant, flight crew, flight delays, food, jet, life, passenger, pilot, travel with tags , , , , , , , , , , , , , , , , on March 10, 2010 by Chris Manno

The world from cruise altitude seen from the flight deck is a lie: looking straight ahead, it seems as if you’re suspended motionless miles high, floating. Neither here nor there, it seems, and there’s the illusion–in reality, you’re crossing the dirt seven miles below approaching the speed of a shotgun blast.

That’s the world between here and there and really, I think it’s less obvious if you don’t spend as much time there as I do. Sure, we’re all in the same jet, but you’re between wherever–and whomever–you just left, and who and whatever it is you’re going to see. The flight just gets you between the two points.

Not me. The flight is the point, and there’s much for me to do as a result: I have a radar beam projecting 300 miles off the nose, then bouncing back to show me what’s ahead. I can plan a turn to avoid the troubled sky bearing down on a city, promising us a bumpy ride and those on the ground a nasty afternoon. Rush hour’s going to suck down there, I think to myself, dipping a wingtip gently so you’d almost not even notice in the back, but easing us south of the coming storm nonetheless. The space between your “here and there” is my crystal ball, knowing and seeing from miles above what those on the ground can’t and what would be the point? The weather’s coming anyway. Ground life has no wingtips, no motion. Roots.

We find stuff for you to do while you’re aloft in the rootless space from here to there that means little to you besides being the quickest way in between. Even the seats in the cabin all face forward, as if reinforcing that we’re all going “this way.” And the time enroute is divided by events planned mostly for that purpose: flight attendants and a serving cart will appear in the aisle and go from front to back.

Why? Because front to back, that’s how you can see “the show” or the event that’s breaking up the time because really, the event is ceremonial: two fingers of a beverage and a couple ounces of a snack, just enough to put food on your breath and create the illusion of having eaten. The cart moving back to front?

That would actually make more sense, less distracting but then, that is the point: like my ten-year-old on a car drive, there needs to be islands of distraction like the DVD player, iPod, cell phone and a stop at Sonic (Cherry Limeade!) somewhere along the way between here and there.

Which is fine when you’re ten, but I learned a valuable point from an elderly couple seated with us at dinner on our cruise. “We don’t plan ahead,” Florence told me, speaking also for her octogenarian husband Stanley, “If we are well enough and able, we just go and do.” That’s because, I realized, in the here and there of life, they are closer to the far end. The time between is all they have.

But the secret, like the illusion of flight, is that the time in between is all any of us has. Some, more than others. Some less, yet no one, ten or eighty, can really see as far ahead as I do  enroute with the magic of radar. But in a lifetime, no one gets the miles-high God’s-eye view of whatever is bearing down on a city, ready to make rush hour a nightmare for those between here and there, work and home, between work week and weekend.

And so the calendar becomes the itinerary, with weekends and vacations the waypoints in between. Weekdays are life seated in rows, the illusion of snacking on a tray table facing forward, confirming our heading ever towards the “somewhere else,” farther away from wherever we were, as fast as we can get there.

That’s the illusion of “in between,” like the view from the flight deck: floating motionless high above it all, as if “now” were a place and not an instant, rocketing forward toward Flo and Stan’s perspective like a shotgun blast. Why the hurry to get there? Moreover, what about whatever time there is in between?

Florence’s philosophy makes perfect sense on a cruise ship: it was all about the time in between embarking and getting there. Actually, “there” wasn’t really the object anyway; just a fun waypoint or two, island distractions, and in fact a bridge officer once told me there were a fleet of cruise ship like ours motoring in circles so as to be underway, even though we were practically at our next port of call. The main event was the sailing, the formal nights, the lavish food, the entertainment, the beverages, alone time together.

The journey between ports was what mattered. I’m sure the captain using the bridge  radar could even see the next island, but wanting to provide us the smoothest and longest sea experience the cruise brochure had promised, prolonged the rootless time afloat nonetheless.

The calendar is the map between yesterday and tomorrow. The speed of passage between the two is really an illusion, because no one really knows how far ahead the calendar stretches. Like Flo, I need to go and do when and while I can. Just looking at the calendar, and considering weekends and holidays and vacations, I have to admit there’s more ocean than islands.

We’ve made air travel into an endurance contest between here and there. Ditto the calendar, with barely enough space to breath, no leg room, scant time or availability of decent food and water, and the need for some distraction so as not to notice the hours waiting to “get there.”

Maybe it’s inevitable. Maybe it will always be for you about the far end of the trip. I’ll get you there, I’ll look ahead and make it smooth, and do all I can navigationally to make it as fast as possible in between.

Me? Like Flo, I’m going to try to make life more about the Cherry Limeade with Darling Bride and our sweet ten-year-old. Never mind the highway, which ain’t really going anywhere. Never mind the calendar, too, which puts us halfway from yesterday and most of the way to tomorrow. Instead, I’m going to inhabit the momentary roots of now while I can. If we spend our time wisely, maybe we can miss rush hour all together and just cruise.

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Airline Pilot: A Day in the Life

Posted in air travel, airline cartoon, airline delays, airline ticket prices, airliner, airlines, airport, flight crew, flight delays, food, hotels, jet, lavatory, layover, life, passenger, pilot, travel, travel tips with tags , , , , , , , , , , , , , , on March 5, 2010 by Chris Manno

You’re going to fly the big jet today, right? Well, they won’t pay you if you don’t, so better get ready. Let’s start with Task One: closet chaos.

Whatever you pull out of there you’re only going to wear for a couple hours because you have to drag on the polyester uniform and go to work shortly. Worth breaking out a pressed shirt for such a short time? No, but you don’t want to look like a scrounge in the only free part of the day before heading for the airport, right?

Speaking of “pressed,” what about uniform shirts? Gulp–another trip to the cleaners in uniform pants and an undershirt to pick up the uniform shirts you blot out of your mind on days off? Damn, one more thing you should have done yesterday.

That’s the typical “days off” syndrome in the flying career field: once you’re home, you get to ram-dump all work considerations till “Go to Work Day” sneaks up on you again. Bet you’re going to discover on your layover a bunch of junk is missing from your suitcase that you wish you had, and which you meant to replace, but like the dry cleaned uniform polyester hell–out of sight, out of mind.

Anyway, since you have a few hours before flying and a few things you planned to do–okay, sort of said you would but now don’t feel like it but somebody’s expecting you to do it–what’s the plan?

Be diligent? Be productive before the rest of the day is eaten up with flying and work stuff? Nah!

Want to listen? Did this in four tracks. Too much fun.

Screwing off in The Man Cave seems much more important than chipping away at The Drudgery List. Hey, you’re going to be at work for the next 48 hours, right? You deserve a little time with the toys. That income tax return isn’t going anywhere and it’s not even April yet.

You’re going to look and sound great at the next gig this month, right? Anyway, don’t lose track of time:

Your flight leaves at 4:10pm, so you need to be there at 3:10, with medium traffic you need an hour and ten and add another fifteen for construction on 35 and . . .

. . .  YOU’RE LATE!

Too bad you spent so much time screwing around. Oh well. Throw the change of clothes for two days into the suitcase–everything else is still in there and never leaves the smelly bag, along with coffee packets, receipts you don’t want floating around so maids can steal your identity, free stuff you don’t need like “Crest” toothpaste in Spanish from Mexico City and a delivery menu from Ming Wok in Queens–and drag on the polyester uniform. Toss the suitcase and the kitbag into the trunk–look, there’s your hat! It lives in the trunk–and head for the employee lot.

The freeway’s a transition zone, both to and from the airport. Starched shirt too tight going in, your mind on the weather halfway across the country, at the home drome–you don’t really care how bad, just that your inbound jet isn’t late–plans for the weekend, but first you have to get through this trip. You pay attention to the sky on the way in: which direction is the prevailing wind? That’ll determine our take-off direction. Taking off south, but going north means a longer day. You wonder if anyone else pays much attention to the sky when they drive to work, other than noting if it’s blue or cloudy or whatever. The scalloped cloud bottoms look bumpy; you make a note to tell the flight attendants to stay seated after take-off.

Am I the only one running late?

From the employee lot to the terminal wastes a ton of time on the lumbering bus. Time, like the hour before pushback, you don’t get paid for but have to be there. Add that to your 12-hour work day, which will seem endless after midnight body-time when you’re still a couple hours from landing.

Now that’s a welcome sight: tons of aluminum, fueled and ready, waiting for you to kick the tires and light the fires–let’s go fly jets. Pull a bunch of paper out of the computer, including the flight plan, the special notices, technical stuff, aircraft speeds for take-off, a bunch more stuff you really don’t care about but the lawyers want to be able to say “we told you so.”

When the length of the flight plan paper equals the length of the aircraft, you're set to go.

Great. Fold this junk, which is the fine art of Airigami (derived from the word “Origami,” like “Oregano,” which is the Italian art of pizza folding) and stow it out of the way on the flight deck (picture coming up later).

Head for the office:

Meet your happy First Officer–you’re going to be locked into the aerial broom closet together for a few days, so you want everything to go smoothly. Does he look happy?

Well that’s not a bad sign, really. Anyway, let’s get on with the preflight. Stash your suitcase in back, your kitbag in the sidewell next to your seat and sit your fat ass down.

See? Everyone does it.

Time to preflight the aircraft. The First Officer goes outside to check the exterior. You make sure the departure and route of flight is set up in the navigation system. That’s the thing that’ll get you off course and in trouble if the points and route are not correct.

Well, Mr. President, look what your example has done to the youth of America.

Now you’re surrounded by a beehive: passengers boarding, catering trucks arriving and pulling old food carts off, shoving new ones on; the ground crew throwing bags on and readying the plane for pushback, the agent exhorting the passengers to sit down on the P.A., the flight attendants orchestrating the boarding melee, directing bag-stowage and seating and–here’s your job right now as captain:

Just let me know when it's time to start engines.

Actually, you’re ready. You’ve done the checklist and all of your preflight items. Passengers?

It’s the herd mentality, at least as far as the gate agent goes. “Get along, lil’ doggies . . . we gotta slam the door to show the D.O.T. that we’re an efficient airline–whether you’re on board or not.”

So, how's your trip going so far?

But you’re strapped in up front, let’s shoot the juice to the moose and turn it loose. Pushback, taxi, join the line waiting for take-off.

Heading north. Looks like an hour and a half enroute; smooth so far, turn off the seatbelt sign. Watch the sun arc low in the western sky.

Thunderstorms out west, chopping up the sunset.

Land, taxi in and the gate chaos recurs: passengers deplaning, catering, ground crew cleaning the airplane, passengers boarding; your task?

Gut bomb!

It’s the Sonic Chili Cheese Dog! The indigestion alone will keep you awake going to the west coast. That’s not all bad.

That ought to keep you going for a while. And this.

Now back to work. The jet’s just about boarded and ready. More paperwork.

Okay, let’s get this beast back into the air and head for DFW. Still have to make it to the west coast tonight. Another preflight checklist litany; pushback, taxi out, takeoff.

That’s a long sunset, isn’t it? Anyway, racing south to do the turn-around dance again with 140 more passengers waiting to go to the west coast. Same deal for you: the copilot’s outside walking around the jet, making sure all the pieces are still there. You’re in the terminal, checking the weather on the coast, your planned arrival fuel, the route of flight, the weather enroute and the actual flight plan route. Looks good? Sign it electronically, get back to your cubicle:

And the last bank of flights is now pushing back. Join join the aluminum conga line to the west side of the airport, waiting your turn to launch. A steady stream of wingtip strobe lights arc off to the west like fireflies. You start your clock, add full power, barrel down the runway then lift off and join the stream of winking lights headed west.

Leveled off at your initial cruise altitude, at this hour with less air traffic, Fort Worth Center is giving big-ass shortcuts: you’re cleared all the way to northern Utah, direct.  Fuel’s flowing correctly, engines motoring, cabin pressure holding, both electrical generators keeping our little island in the sky warm and lighted and on course.

Now the challenge? Stay alert. When Darling Bride used to fly with you, she’d come up front and marvel at what a warm, cozy little cocoon the cockpit is: the red glow of instrumentation, the purr of instrument cooling air and the view out front–looking straight ahead, it’s as if you aren’t even moving, but rather just afloat 7 miles up over the pin lights of cities below.

You can’t help wondering what’s going on down there, in the homes; the trail of headlights on the freeway, the arteries that spider to all points of the compass. The time goes slowly.

There’s the clock you started when you added take-off power. The bottom number is the elapsed time; another hour and a half to go.

This is not easy: you have to be alert and sharp for the descent and landing–18 hours after you’ve awakened, 9 hours since reporting for duty. Never mind “tired”–you’re moving across the ground at nearly 500 miles per hour. Get out the arrival procedure and get the waypoints and crossing restrictions set in your mind:

Actually, as arrivals go, this one isn’t too complicated, fortunately. Brief up the approach and get ready for runway roulette with Seattle Approach: they won’t tell you which of the five approaches you’re flying until about two minutes before you’re expected to do it. And never mind the radar monitor in Approach Control or Seattle Tower ready to nail you (big, festive fine and/or license action) for any deviation from course, altitude, speed or heading, or the 140 critics waking up in back–you are your biggest challnege: YOU want it done perfectly. Every single time in the past 17,000 flying hours, and those ahead.

Nothing to see outside anyway, because the ceiling is only about a hundred feet off of the runway. Gives you a good two to five seconds at about 160 miles per hour to make sure you’re lined up properly for landing . No problem.

There’s what matters: folks getting off the plane. Safely. Happy. They have no idea–nor should they. You do your work, fly right; it’s what you do.

“That’s a wrap,” you say, as the last passengers trail up the jetbridge and the crew gathers for the trek to the hotel. You’re the last one off the jet, by design. You lock the flight deck door, call the layover hotel for crew pick-up.

The clock’s started: in twelve hours, it all begins again; this time, to the other coast: New York City. Safely, and as smoothly as it is possible for you to make it. No problem–that’s just what you do.

Stay tuned: coming soon–Day 2.

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My Investigative Report: Omaha’s silent tragedy.

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