Archive for the flight attendant Category

Flight Time In Dog Years

Posted in air travel, airline cartoon, airline delays, airline ticket prices, airliner, airlines, airport, cartoon, dog kennel, flight attendant, flight crew, flight delays, jet, life, parenthood, passenger, pilot, travel, travel tips with tags , , , , , , , , , , , , , , , , , , on March 12, 2010 by Chris Manno

This flight flung me back to the dog pound. Just trying to get into the cockpit, and boom: flashback to the day I divorced my dog.

There was no one left in the boarding area when I tromped down the jetbridge about ten minutes prior to scheduled departure. I’d been up in Flight Operations printing a new flight plan after a major route change to avoid the severe weather over Tennessee and Kentucky I knew we’d read about in the next morning’s headlines.

Hadn’t met the Number Four flight attendant yet, but she was planted squarely in the doorway. No “Hello, my name is,” nor opportunity for me to do the same. Rather, hands on hips, looking at me like it was my fault, she said, “The woman in 4-F wants to know if her dog got on.”

She got a couple seconds of grace time as I struggled to not say something smartassed. Like most flight attendants, she was a pro at handling people, and handled me too: “He’s in there pushing buttons,” she said, jerking a thumb at my First Officer, “so he’s busy.” But before she could ask me if I’d go down to the ramp and poke my head into the forward cargo compartment and page 4-F’s dog, I slipped past her, saying, “Yeah, ten minutes prior to pushback I have a few buttons to push too.”

That’s when the flashback smacked me in the face: the look in her eyes, having been sidestepped, was the look in my dog’s eyes as he drove away. Not really disappointed, because she wasn’t that invested in 4-F’s dog. Rather, it was a problem solving-thing, a rearrangement, the details that would get us all under way peacefully, dog or no.

Same with Gus, my ex-dog. He lived his life with that look, the notion spelled out in his eyes that like my flight attendant colleague, was all about getting on with it. Maybe because he was a pound-mutt, a Retriever-Chow mix, stoic as his Mongolian ancestors which tempered the Retriever friskiness: he was the perfect dog. Time spent in the pound gave him an ex-con’s wariness, as if a skepticism about how “the time” was going to go overruled assurances and even a prescribed sentence.

Gus, the beer drinking, baseball watching perfect dog.

But on a jet? I know every airline charges substantial fee to bring a dog on board. Since the all-important 4-F dog wasn’t in the cabin, I assumed it was probably too large and so had incurred an even larger shipping fee below decks in the cargo hold.

Clearly, this was about somebody wanting something important from their dog, not vice versa, because I’ve seen dogs crammed into the cargo hold in kennels.  Not a cool way to travel.

This trip was about the dog’s owner and so more than the welfare of the dog, the question of whether he was on board had everything to do with what the owner wanted.

That was the reason for divorcing my dog: I wanted what was best for him, not me.

Our time together started out simple: a neighbor kid fed and watered Gus when I was flying; at home, we had baseball nights alone. For a while there, I indulged his expensive taste in beer: he turned his nose up at anything but RedDog once he’d tried it. An Amstel Light for me, a couple ounces of RedDog for Gus. It got to be too much, having to buy a separate–and more expensive–beer for the dog: it was like having company all the time.

Take it or leave it, pal.

We drove everywhere in my old Blazer, the back seats down so he could walk around and fall down a lot–he never grasped centrifugal force–singing bawdy dog lyrics to old Beatles CD’s (“I wanna mount your leg . . . and when I hump you I feel happy, inside . . .”) which was all well and good while it lasted.

Then came the girlfriend. I’d had “girlfriends,” but this was and still is the one. We got married. Built a house. Had a child. And Gus got edged out bit by bit: time and baseball and beer drinking (he NEVER had to go to the bathroom and looked at me like “you whimp” when I had to by the fifth inning) gave way to a re-engineered household and lifestyle, joyous for us; for Gus, not so much. He was an outdoor dog–had to literally drag him inside in bad weather–and too rough for the new house; too big around a newborn.

But then I knew my old baseball and Beatles pal still needed–and deserved–time and attention. He was near ten by then and I knew he wasn’t, in the twilight of his dog years, going to get it from me.

I put an ad in the paper. Rejected several families after the “interview:” nope, not sending Goose into a worse situation.

Then an old broken down sedan pulled up, huffed a mighty sigh and died. The driver’s door swung open and a disheveled man stood. A scruffy looking boy climbed out of the back seat.

Through thick Spanglish, the story unfolded. His German Shepard, best friend for all of his five years, had died. They saw the ad; hoped maybe they could find the right dog; no money for adoption. They had a yard and a vacant lot, all fenced. Gus could run, would get the attention he needed.

And that was that. He drove off, not even looking back, all about the “now,” as dogs seem to be. Tomorrow doesn’t exist, yesterday doesn’t matter any more. Bye.

The flight interphone cracked to life in my headset. “Ground to cockpit,” came the Crew Chief’s voice on the ramp below. “You guys ready up there?”

And I wondered to myself: is that what you do if you’re a dog’s best friend? Keep him with you at all costs? Or send him off–or below in a cage–and continue on “there” or wherever no matter what? The cargo hold? A beater sedan?

“No,” I answered, unstrapping. My First Officer gave me a “what the hell?” look as I stepped out of the cockpit. The agent, too, looked startled. “Be right back.”

Out through the jetbridge, down the stairs to the ramp. The guidemen with their wands and day-glo vests eyed me quizzically. I ducked under the fuselage, over to the forward cargo door a ground crew woman was about to close. “Wait.”

I leaned into the chest high cargo door, letting my eyes adjust to the dim light. There.

Medium sized kennel; medium sized dog. So far so good. “Hey buddy, you okay?” I ignored the ground crew woman’s stare burning a hole in my back. Five minutes till push, I knew she was thinking, we’ve got to get moving.

Brown eyes stared back. Some kind of beagle; nice looking dog. Same Gus eyes, too: not sure where I am, or where I’m headed, but let’s get on with it. Maybe even a little bit sardonic, like Gus sitting quietly as I take the mandatory fifth inning plumbing break: you wuss.

I turned to the ramper waiting to close the door. “Okay.” Back under the fuselage, up the jetbridge stairs. I brushed past the still befuddled  gate agent and strapped back into my seat. The dog’s about the now, the getting there, hopefully to a better place. Maybe a double yard with room to run; a little boy who’ll fill up his world again.

“Okay to shut the cabin door?” the agent asked, “Everything good up here?”

Good? Well, probably not beer and baseball, or at least not RedDog. But a better world, so the trip would be okay.

“Yeah,” I answered, flipping on all six fuel boost pumps overhead and arming the engine igniters. “Let’s get on with it.”

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Halfway From Yesterday.

Posted in air travel, airline cartoon, airliner, airlines, airport, cartoon, cruise ship, cruising, elderly traveller, flight attendant, flight crew, flight delays, food, jet, life, passenger, pilot, travel with tags , , , , , , , , , , , , , , , , on March 10, 2010 by Chris Manno

The world from cruise altitude seen from the flight deck is a lie: looking straight ahead, it seems as if you’re suspended motionless miles high, floating. Neither here nor there, it seems, and there’s the illusion–in reality, you’re crossing the dirt seven miles below approaching the speed of a shotgun blast.

That’s the world between here and there and really, I think it’s less obvious if you don’t spend as much time there as I do. Sure, we’re all in the same jet, but you’re between wherever–and whomever–you just left, and who and whatever it is you’re going to see. The flight just gets you between the two points.

Not me. The flight is the point, and there’s much for me to do as a result: I have a radar beam projecting 300 miles off the nose, then bouncing back to show me what’s ahead. I can plan a turn to avoid the troubled sky bearing down on a city, promising us a bumpy ride and those on the ground a nasty afternoon. Rush hour’s going to suck down there, I think to myself, dipping a wingtip gently so you’d almost not even notice in the back, but easing us south of the coming storm nonetheless. The space between your “here and there” is my crystal ball, knowing and seeing from miles above what those on the ground can’t and what would be the point? The weather’s coming anyway. Ground life has no wingtips, no motion. Roots.

We find stuff for you to do while you’re aloft in the rootless space from here to there that means little to you besides being the quickest way in between. Even the seats in the cabin all face forward, as if reinforcing that we’re all going “this way.” And the time enroute is divided by events planned mostly for that purpose: flight attendants and a serving cart will appear in the aisle and go from front to back.

Why? Because front to back, that’s how you can see “the show” or the event that’s breaking up the time because really, the event is ceremonial: two fingers of a beverage and a couple ounces of a snack, just enough to put food on your breath and create the illusion of having eaten. The cart moving back to front?

That would actually make more sense, less distracting but then, that is the point: like my ten-year-old on a car drive, there needs to be islands of distraction like the DVD player, iPod, cell phone and a stop at Sonic (Cherry Limeade!) somewhere along the way between here and there.

Which is fine when you’re ten, but I learned a valuable point from an elderly couple seated with us at dinner on our cruise. “We don’t plan ahead,” Florence told me, speaking also for her octogenarian husband Stanley, “If we are well enough and able, we just go and do.” That’s because, I realized, in the here and there of life, they are closer to the far end. The time between is all they have.

But the secret, like the illusion of flight, is that the time in between is all any of us has. Some, more than others. Some less, yet no one, ten or eighty, can really see as far ahead as I do  enroute with the magic of radar. But in a lifetime, no one gets the miles-high God’s-eye view of whatever is bearing down on a city, ready to make rush hour a nightmare for those between here and there, work and home, between work week and weekend.

And so the calendar becomes the itinerary, with weekends and vacations the waypoints in between. Weekdays are life seated in rows, the illusion of snacking on a tray table facing forward, confirming our heading ever towards the “somewhere else,” farther away from wherever we were, as fast as we can get there.

That’s the illusion of “in between,” like the view from the flight deck: floating motionless high above it all, as if “now” were a place and not an instant, rocketing forward toward Flo and Stan’s perspective like a shotgun blast. Why the hurry to get there? Moreover, what about whatever time there is in between?

Florence’s philosophy makes perfect sense on a cruise ship: it was all about the time in between embarking and getting there. Actually, “there” wasn’t really the object anyway; just a fun waypoint or two, island distractions, and in fact a bridge officer once told me there were a fleet of cruise ship like ours motoring in circles so as to be underway, even though we were practically at our next port of call. The main event was the sailing, the formal nights, the lavish food, the entertainment, the beverages, alone time together.

The journey between ports was what mattered. I’m sure the captain using the bridge  radar could even see the next island, but wanting to provide us the smoothest and longest sea experience the cruise brochure had promised, prolonged the rootless time afloat nonetheless.

The calendar is the map between yesterday and tomorrow. The speed of passage between the two is really an illusion, because no one really knows how far ahead the calendar stretches. Like Flo, I need to go and do when and while I can. Just looking at the calendar, and considering weekends and holidays and vacations, I have to admit there’s more ocean than islands.

We’ve made air travel into an endurance contest between here and there. Ditto the calendar, with barely enough space to breath, no leg room, scant time or availability of decent food and water, and the need for some distraction so as not to notice the hours waiting to “get there.”

Maybe it’s inevitable. Maybe it will always be for you about the far end of the trip. I’ll get you there, I’ll look ahead and make it smooth, and do all I can navigationally to make it as fast as possible in between.

Me? Like Flo, I’m going to try to make life more about the Cherry Limeade with Darling Bride and our sweet ten-year-old. Never mind the highway, which ain’t really going anywhere. Never mind the calendar, too, which puts us halfway from yesterday and most of the way to tomorrow. Instead, I’m going to inhabit the momentary roots of now while I can. If we spend our time wisely, maybe we can miss rush hour all together and just cruise.

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Fly early, or be late.

Posted in air travel, aircraft maintenance, airline delays, airline ticket prices, airliner, airlines, airport, flight attendant, flight crew, flight delays, jet, passenger, travel, travel tips, Uncategorized with tags , , , , , , , , , , , , , , , , on February 27, 2010 by Chris Manno

Fly early, or be late. Here’s why.

First, consider aircraft and crew access. On the first few flights of the day, both the aircraft and crew are beginning their first flight of the day. That’s important to you, because it means they most likely spent the night at the airport. So when you get there, they’re already at the gate, not coming in from a distant location, subject to arrival delays due to weather.

Some important advantages you gain early in the day:

1. If on the last flight the aircraft had any mechanical discrepancies reported, mechanics have had all night to perform any required maintenance.

2. The crew, too, is fresh: their FAA mandated maximum day is just starting. No problems with crew legalities.

3. The crew is together–not the cabin crew coming in from one coast, the flight deck crew from the other. They’re all starting from this particular airport.

4. The maintenance shift has just begun, plenty of time for mechanics to complete any work before shift change. More about that later.

5. Less gate delays: the aircraft is likely ON the gate, not waiting for the gate to become available, thereby delaying their deplaning, your boarding, and the swap of cargo and baggage.

Delays due to crew manning, maintenance requirements, and gate availability are much less likely EARLY IN THE DAY.

Next, think about passenger loads, because they do affect you. Here’s a chart of planned departure times and passenger loads from Denver to Chicago on one air carrier:

Passenger Loads Denver to O’Hare 2-27-10

Flight Departs Arrives Passengers Capacity
1 0700 0914 65 148
2 0755 1008 71 148
3 0845 1100 110 148
4 0955 1215 127 148
5 1100 1300 165 172
6 1135 1345 138 148
7 1210 1430 142 148
8 1255 1520 144 148
9 1340 1605 255 237
10 1450 1720 150 148
11 1535 1755 181 178
12 1650 1917 155 148
13 1800 2005 135 148
14 1900 2110 142 148
15 1950 2205 128 148
16 2055 2305 101 148
17 2130 2350 65 148

Note that before noon, the flights aren’t quite booked full, but after noon, several are overbooked. Why?

If you’re early, particularly in a mid-continent hub like Denver, DFW or Chicago, no one has been able to fly in yet to connect: the east coast flights haven’t landed yet, and the west coast, hours behind, haven’t even begun to board and dispatch. Which means less competition for seats with standby upgrades or overbooking.

But you’re not standby, you say, right? You will be if there’s a cancellation, especially of your flight. But look at the above chart–your best bet to snag another seat is in the morning. By the afternoon, a bow wave of standby passengers will have those flights packed to the gills.

Once the connecting flights from either coast or commuter connections from outlying areas add their passengers into the hub airport passenger pool, it’s a whole different ballgame. If arrival at your destination is time critical, or if you have a down-line connection the odds are more in your favor early in the day. Later, as the day goes on and delays, cancellations and stand-by lists begin to snowball, not so much.

Here are two other crucial factors that can be largely sidestepped early in the day.

1. Weather.

Sure, there are storms in the morning sometimes. But not the ones that result from the day’s heating and convection of moisture. But even if there is bad weather in the morning, if your aircraft is on its first flight of the day, at least it’s there–and so is your crew. Later in the day, your inbound jet could have to divert because of weather, tossing you into the standby line, or inducing a large delay. Crews, too, start running up against the FAA duty limits due to diversions. Don’t gripe–the FAA limits are for your protection as well as mine: you really want me on duty more than 14 hours for your landing?

2. Maintenance shift change. Why is this important? Simple: because an FAA-certified mechanic is performing licensed procedures on any aircraft. His signature goes on the paperwork certifying the maintenance action. It’s just not workable for one mechanic to do part of the procedure, then have another finish and sign for the entire job. So, if the first flights are at 6:00 or 7:00 in the morning, add eight hours and see when lengthy maintenance actions will probably not be started because they can’t be finished within the shift and so are likely to wait for the next shift. Which means you will wait, too. And I know what you’re thinking, but no–there’s no money for mechanics’ overtime in the sea of red ink flowing from the airline industry. The job will be done right, but you’ll likely wait.

Finally, I recommend you board early. That’s because of human nature: nobody’s going to do as they’re told and put one of their hand-carried items under their seat, then maybe one in the overhead storage bin. If you board last, it’s likely to be you standing in the aisle with a bag but no place to put it.

Other passengers will avoid eye contact with you, acting as if they DIDN’T already hog all the overhead storage space–but they did. And your bag is going to have to be gate-checked, whether you want it to or not. Choose a seat near the mid-point of the cabin if you can, which means the middle boarding call:

I like those emergency exits over the wing. Not only is there more leg room,  it’s also the smoothest ride  because the center of gravity and thus the pivot point of the jet in both pitch and roll are there. No, you won’t see much on the ground because the wing is in the way, but  you also won’t be the last group called to board, and thus be stuck with nowhere to stow your hand-carried items. You also won’t have to wait for the entire aircraft to deplane before you can get off–you’ll be in the middle of the pack.

Okay, got all that? Here’s a summary: early, early, early; booking, boarding, flying. You’ll have a smoother flight with less opportunity for delays.

Good luck, and by the way, don’t look for me at the airport when you get there early: I’m not an early morning person. Since the plane won’t leave without me, I’ll take my chances later.

Lake Tahoe

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Sure, it’s always funny till someone loses an eye.

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Haiti, Champagne–but “we are not dangerous.” Are we?

Posted in air travel, airline cartoon, airline delays, airliner, airlines, airport, cruise ship, cruising, flight attendant, flight crew, jet, passenger, travel with tags , , , , , , , , , , , , , , , , on February 24, 2010 by Chris Manno

When the earthquake struck Haiti, I was about eighty miles south of the island, cutting limes. Of course, being on an enormous cruise liner meant that via satellite, the news reached our cabin as we channel surfed, me cutting limes to ward off scurvy and also for yet another round of vodka tonics before yet another late-seating formal dinner. While it occurred to My Darling Bride that there might be the possibility of a Tsunami, I was less concerned, figuring that the problem came when a giant wave couldn’t go around a fixed land mass and so just washed right over it. Seems like the ship floating on the surface would be fine, especially pointed away from the doomed island and making 24 knots in the opposite direction.

As if by on cue, Captain Giorgio Pomata came on the ship’s public address system. In labored, halting, thickly accented English, he promised there was no report or forecast of a Tsunami and ultimately, he proclaimed that “we are not dangerous.” Hearing that reassurance from the captain, it seemed that the ship’s 3,332 passengers simply returned to the wretched excess that is the hallmark of American cruising.

To that end, Princess Cruises had set up their signature “champagne fountain” in the grand atrium. The “fountain” is simply dozens and dozens of wine glasses painstakingly stacked in ever smaller tiers culminating in just one glass at the top of a pyramid so tall it took stairs and a scaffold to position Captain Pomata to pour the first glass, the topmost glass.

The "champagne fountain."

He dumped a whole bottle on the stack; it bubbled and slopped down the sides to “oohs” and “ahhs” from passengers, and likely groans from the staff who had to mop it up weekly. And although the full extent of the Haitian quake was not apparent from the early reports, still, I had the creeping feeling of discomfort at what was unfolding as a display of excess for the sake of excess on our little floating island south of the disaster site.

The point of the fountain, it became clear, was this: after the captain poured the first glass, you as a passenger could take a turn, climb the scaffold, pour some champagne on the bubbly, overflowing stack, and have your picture taken by the ship’s photographer which would be available later for $29.99. The champagne? Well, it basically just ran off and accumulated on the tarp spread below, ready for clean-up presumably by the crew who’d painstakingly set it up so we could slop perfectly good champagne all over it. We shook our heads and left the Grand Foyer for a quieter spot.

And that, then, is cruising as usual, preserved by the ethos of Captain Pomata whose authoritative words of assurance gave everyone what they needed to resume the blissful detached ease–and excess–that they’d paid for and expected upon embarking on the voyage. And the institutional import of the image began to dawn on me.

Captain Giorgio Pomata.

The captain probably couldn’t have cared less about the Champagne fountain, but most likely, despite the overlay of cruise excess, was very concerned–and responsible–for the safety of his 3,332 passengers in the wake of the enormous geological event a short distance to the north. Because he did his job and as importantly, physically and verbally (however painstakingly) provided a representation of doing so, we could all go about our voyage undaunted. Buzzkill.

Suddenly, I was back at work. And part of the job that no airline pilot can forget is both the charge of safe passage for crew and passengers, but also the representation that the whole deal–safety, comfort, security–is taken care of. The second part is easy: wear your uniform properly and act appropriately when you do.

The first part? Not so simple. First, the most obvious demand is safety. We spend a whole career training for this, working to improve, to keep our skills at the leading edge of the industry. I can only speak for my airline which like most, is dead serious about the training and competence of their pilots.

And if it wasn’t, I wouldn’t set foot in the cockpit, period. That’s guaranteed, by the way, by the operating certificate of any airline–or cruise line as well–and enforced with regular and random evaluations and observation from myriad regulatory agencies and from within the company itself.

It’s the trick that Captain Pomata gave forth so readily that’s difficult: his announcement that “we are not dangerous” was what we needed to hear. NEEDED to hear, which was sufficient, knowing that it was backed up by the years of experience, thousands of hours of training, and thousands more in practice.

In my thirty-plus years in the cockpit, I have at times landed with an engine shut down. In my career as an airline captain, I haven’t directly told the passengers, knowing that what they really wanted to know–and I could unfailingly provide–was that they “weren’t dangerous.” And they weren’t, thanks to the years and hours of experience and training I mentioned.

So what you don’t really need to know, don’t worry: I’ve got you covered. But what you don’t want to know, well, that’s more a matter of conscience.

The part that picks at the conscience, in the case of wretched excess at sea, is what I didn’t know was the agonizing tragedy unfolding  just to the north. I didn’t know because I didn’t want to know–that’s why we were at sea–and needed only to be sure all was well on our floating island.

At stake in the difference between what passengers needed to know and wanted to know was not our safety, but rather, our humanity. Beyond the remote possibility of a Tsunami, the real danger wasn’t in what we didn’t want to know, but rather, the risk of going about our vacation without a care.

The first cruise ship to dock in Haiti after the earthquake  created quite a controversy. Because what’s the balance between not knowing, not caring, or as importantly, not even wanting to know? Who’s responsible for cleaning up, whether it’s deliberately and frivolously spilled champagne, or the wreckage of a neighboring country with no infrastructure?

While many aboard that day had concerns over the Haitian dilemma, perhaps even that and the juxtaposition of festivities in our world going on regardless, many didn’t:

Ultimately, we docked and returned to the real world, and there it was, full blast from every form of news media:  the colossal tragedy and continued need for rescue. Met some really nice folks on that cruise and I wonder if they felt the same pangs upon reentering the real world on dry land and realizing the full extent of the disaster we’d so glibly sailed by. I’m sure they did.

In that regard, I’m proud that my airline was the first to return to Haiti following the quake. Not because it made “business sense,” because with damaged ground facilities and canceled passenger travel plans, it probably didn’t.

But it was sorely needed to reopen the bridge of commerce and humanity to that unfortunate country. And with each flight came tons of relief supplies and thousands of dollars in aid donated by my fellow employees. Not because they had to, but rather, because it was the right thing to do.

Which leads me back to the captain’s reassuring words. No, we were “not dangerous.” But, given the choice to know or not, to look away or not, to stand aside or not, in the face of disaster playing out in a nation cast aside by colonialism, are we “harmless?” Champagne poured and spilled aside–that’s the real question and the answer has less to do with safety and everything to do with humanity.

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View from above: “Where am I?”

Posted in air travel, airliner, airlines, airport, elderly traveller, flight attendant, flight crew, hotels, jet, layover, life, parenthood, passenger, pilot, travel with tags , , , , , , , , , on February 19, 2010 by Chris Manno

Like life in general, flying can beat you up. But I learned a trick from one of my Air Force flying buddies who is now a captain at Fedex.  He’d endured days of long hours in the air, most at night, with schedule changes and sleep disruptions and all of the physical challenges that flight crews must surmount each trip. Eventually, he found himself suddenly half awake in a strange hotel and in the semi-conscious haze of waking, intensified by the days of sleep disruption and flight re-routing, he couldn’t for the life of him remember what city he was in. So he called the toll-free number for Crew Scheduling and asked, “where am I?”

If you’ve been on a flight crew, you’ve been there, waking up and sometimes, grasping at where in the hell, besides some hotel, somewhere, am I? But rather than giving Crew Schedule something to laugh about, I do my buddy’s next best technique, which is actually easier: I fumble through the night stand till I find the phone book. Okay, I must be in Cleveland.

This is important because I’d like to think I know where I am, though that may seem unnecessarily obvious if you wake up in your own town most of the time. But once you enter the time and space and place tumbler that is the flight crew world, you’re going to feel sheepish when, as I have done, you pull up to an airport and notice the signs announcing “Welcome to Portland” when all night you’ve had in the back of your mind that you were in Seattle.

Nobody will know but you, of course, but that rankles for a couple of reasons, which I’ll get to.

First, I have to contrast that with days I remember as a kid in upstate New York, particularly in the abomination they call winter weather, which extends well into spring. I’d spend hours bundled up but outside pursuing what might be the worthiest of endeavors for a grade school kid: poking something with a stick, hopefully something weird or dead otherwise new and fun for the pack of us roaming the snowscape.

Never mind that my little sister was in tears about having to wear a parka over her Easter dress because we were having another white Easter, because I just assumed that everyone in the world had the same brutal weather and so the misery was of no consequence–it was just life. I didn’t find out about Florida till later.

At first glance, it would seem that I’d do better today with the same mindset. Maybe life would be better if I didn’t worry about whether I was in Cleveland or Detroit either physically or mentally, and spent a little more time and attention searching for interesting things to poke with a stick. I could just resign myself to the coldness of life, same everywhere, no worries about Ponce de Leon discovering Florida and not incidentally, warmth.

But there’s exactly the problem: as an adult, you know better. You realize time’s not infinite, that there are other, warmer places. And you’re not there.

It’s the last part that we deliberately forget, or lose track of after a few days in the time and place scrambler that is flight crew life. But it’s the former that is the grievous sin: we block out better places and like me as a kid in winter, assume that’s just the way life is as the clock and calendar march on regardless. That’s what rankles.

A 2008 government “Time Use Survey” reports that the average adult spend 7.5 hours per weekday on job-related activity. After work, the average man spent 3.5 hours watching television, with women only slightly behind with 3.2 hours. Given the requisite time averages for personal maintenance such as food, hygiene, and sleep, most of the waking day is consumed with mindless, often passive “stuff.”

When you stop and really think about that, it’s much like fighting for consciousness in a strange hotel in some place you may have assumed in your head was your location. Or like my childhood self, you just assumed that where you were was where and how everyone was in their lives as well. That truth cuts to the bone because it’s truly the acknowledgment that you’ve lost touch with the reality of your place in life.  And in a real way, you have: the touchstones of meaningful place are gone and you’re adrift, not really aware of your spot in the world. Hour by hour, the day is subsumed by the mundane, by routine. It’s cold, but it’s cold everywhere, right, according to the kid in you?

Yet it would be a mistake for me–or you–to wish for more time to do as we did when we were kids, blissfully oblivious of time, poking stuff with a stick. Because according to the government  report, that’s about all we do anyway: television, sleep, eat, work, television; Cleveland, Detroit, lather, rinse, repeat. Though that’s clearly what most folks do, as I assumed in grade school, it’s not all there is to do, nor is there endless time in which to do it.

When you were ten, the voyage seemed endless. Now, I recall approaching forty and joking with an already fifty-something first officer that I’d be joining him soon in middle age. He just raised a hand and looking at the endless sky ahead, said, “you’re on your own there–not too many hundred and somethings out there.” Hmmmmm.

So just change course, right? Pretty simple? Once in the dead of winter I told a staffer at our layover hotel in Toronto that if I were her, I’d get in the car and drive south until I could stick my head out the window at sixty miles per hour and NOT die of exposure. She laughed, we laughed, but nonetheless nothing changed for either of us. Both still at work here and there, running on the hamster wheel at the usual pace.

How difficult it is, as I described, to wake up. But somehow, you must find the phone book, or call crew schedule, or find a local paper or whatever it takes to wake up and figure out, to know where you really are. And to realize that although yes, a lot of people are in the exact same place–it’s neither the only nor best, warmest place.

Because the reality is, the hours I spend and the miles I fly will someday end. It’s important to know that I spent them doing more than just poking stuff with a stick or mindlessly sleepwalking fitfully through a years-long  journey only to wake up and find that I’m not where I thought I was–or really wanted to be. When I see the sign at the end I want to say, “yep, that’s what I figured.”

I’ll head that way today by hugging my bride and kids close and really see them, see where home is, where the warm place is. Then I’m off to the airport, home again tonight. That’s really where I want to be, need to be, no matter where I might have to go in between.

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Zoom lens focused on “The Boneyard” in Tuscon, where old aircraft live out their final days.

Airline Captain: It’s all about the prestige.

Posted in air travel, airliner, airlines, airport, flight attendant, flight crew, jet, passenger, pilot with tags , , , , , , , , , , , , , on February 18, 2010 by Chris Manno

Yeah, it’s all about the four stripes. A lot of stuff changes the day you put them on and move into The Center of the Known Universe.

First, there’s the instant recognition from coworkers. They know the reality behind the symbols of authority and reflect that in their very manner. No one resents that you’ve moved to the top of the dog pile; in fact, they fairly burst with enthusiasm for your good fortune and want you to know that.

Oh, we kid, don’t we, on the flight deck? Of course, you have to “keep it light,” right? And the circumstances dictate a gracious demeaner no matter what. I mean, everyone’s looking to you for leadership, and so they grant respect. As a captain, you have all of the authority in the universe once you’re in the air: “you da MAN.”  Yes, we kid face to face, but behind the captain’s back we know there’s a silent respect we can’t see–but you sure can feel it. Eventually.

Yes, you get paid to lead and don’t worry, with the increased responsibility there are perks for you, the leader. First, the posh accommodations that say “welcome to your restful hotel.”

There’s your room! And the floor outside will be vacuumed for you without fail at about 6am. We’ve been waiting for you!

"Honey, I'm home!"

So, you’ll get a sanitary rest, at least to the naked eye, so you can be ready for the next day’s flying and of course, “leadership.”


Now THAT'S a cart I could be proud of.

Rest is crucial, everyone knows, so the  standard is a good eight hours–or at least until the vacuuming starts at dawn–and then a hearty breakfast.

So with those giant carts, why don't we ever see that "Sanitized For Your Protection" strip anymore?

Here you’re likely to see the captain out having a thoroughly nutritious meal, balanced and calorically sensible. The challenges of flight dictate that those at the controls are properly fed and watered.

Paycuts + divorce(s) = tight budget. Sorry.

Other crewmembers might have lower nutritional standards

and that’s fine. But you, “Mr. Captain,” must lead by example.

Perfect Breakfast: "Blow Your Head Off" spicy tofu at O'Hare. Note: block off the forward lav in about an hour.

Because you want to make a good impression on the traveling public, who also look up to you for reassurance.

"Yo, wingnut: where'd they hide the toilet in this airport?"

Further, you have to be confident to earn the respect of the Cabin crew,

plus that of your fellow pilots

who are secretly happy about the fact that you have the four stripes, not them, although they do love to joke around. Never mind that it could be–SHOULD BE–them in the left seat now occupied by your sorry lard ass, no one’s bitter.

"Get out of my seat, old man."

Well at least they seem happy, so why would you think anything different? In fact, the friendly banter is what affirms the captain in his spot atop the flight deck hierarchy.

So you lead on, ever at the helm, with the tacit backing of those who support you. It’s their job to trust the captain and support his leadership, come whatever challenges may descend upon their flight. So you just have to know that they’re “there for you.”

All the pilot banter aside, no matter what it’s the look of sheer admiration you get from the little kids, the one that says “wow, you’re the pilot!” that just keeps you going.

Well, after a day in the sky, on top of the world, it’s time for the captain to grab his luxury wheels

Employee lot, DFW, February 11, 2010.

and head home to the humble yet swingin’ abode his second ex-wife allows him to have without taking him back to court for more alimony.

Car in driveway = roommate made bail!

That’s pretty much “the big picture.” Yes, that fourth stripe makes all the difference in the world to those who wear it. Those who don’t, however, probably know “the big secret.”

Want Fridays off and a half day Wednesday? DENTAL SCHOOL.

But really, why tell that to anyone considering aviation as a career. Why not just let it be a surprise?

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This little device ought to be good for a few fistfights in the cabin. Apparently, you as a passenger put these snap-on clamps on your tray table and magic: the seat in front of you can’t recline. Good for you, bad for whomever’s sitting in front of you, and bad for the cabin crew who must referee the ensuing argument: “What do you mean I can’t recline my seat?!!!” Let the games–and the lawsuits–begin.

Deja Crew: Once and Again.

Posted in air travel, airline cartoon, airliner, airlines, airport, figure skating, flight attendant, flight crew, food, hotels, jet, layover, olympic skating, pilot, savchenko, szolkowy, travel with tags , , , , , , , , , , , on February 15, 2010 by Chris Manno

[Note: the Olympic Figure Skating commentary is on the bottom of this page.–Ed.]

This always happens, if you’re a flightcrew person long enough, sooner or later. Across the terminal, changing planes, maybe even on the employee bus, but somewhere in your polyester-clad day, someone catches your attention. Wait. I know you. But from where? Slowly, the fog of distance and time gives way to remembrance and:

So good to see you again, my old friend from “back in the early days” when “things were always fun,” when crews had more time to hang out, layovers were longer and everyone wasn’t beat to death or worse, older now. But we can catch up, remember, ask about other crew friends and see where everyone is, how everyone’s doing despite the ravages of time and the changes that have battered our work life. Who’s transferred bases or aircraft, married, divorced, retired or just plain old stopped flying altogether? Mostly, though, we remember, share a laugh, a good time.

Last summer it was us with a couple other crews shipwrecked in the Mexico City Airport Hotel because of thunderstorms in Dallas. Naturally, everyone hung out together and thank God we had Spanish-speakers on the crew to smooth the way. Remember that little dive behind the hotel?

Crews still go there. We  stuffed ourselves to the gills for about $2.25 each. Of course, we paid dearly, eventually. Yes, the “Salmon Carpaccio” was delicious, seriously, (Note to Self: go ahead, eat raw fish in Mexico, then exist as a human shower nozzle for days afterward) but my fever lasted for a week and if I recall, the #1 Flight Attendant had to reschedule her bridal portrait because she was sick as a dog for days. Same deal at “The Nunnery” in Monterrey, Mexico, remember? You could make a meal of the excellent Tapas–then the Tapas would eventually eat YOU alive.

Or how about the long Mildew Plaza layovers in Manhattan, where we found out the reason the now defunct “Westside Cottage II” advertised “free wine with dinner:” it was so vile that no one could gag down more than a Dixie cup. Total. The van ride in, the van ride out: always a traffic snarl, but a social hour in the morning trying to wake up and not have a coffee bath on the pot-holed drive through midtown, a yack fest late at night from Newark or LaGarbage trying to wind down from eight hours of flying.

Don’t forget “Miller’s,” our old stand-by on Chicago layovers inside the Loop. How many frozen Lake Michigan arctic blusters did we weather there, only a merciful body slam or two from the welcome revolving doors of the Palmer House? Or before that, the Americana Congress across from the fountain: a cab ride to Gino’s, dash back, cut through Miller’s to save half a frozen block to the hotel.

And those nights in New Orleans, thirty hour DC-10 layovers, hanging at The Dungeon (all 1970’s classic rock–and only classic rock) which didn’t even open till midnight, after blind blues man Bryan Lee’s first set at The Old Absynthe House. Then a good eight hours rest at The Sonesta, and an eye-opening cafe au lait and beignets at Cafe Dumonde and we were good all the way to Seattle, never mind the powdered sugar all over the polyester uniform.

Was there anything better than downtown Montreal and charm of Old Towne? Never was a colder layover in winter, but the sidewalk cafes on summer nights–so European; the food, the bread alone worth bidding that trip.

Vegas? Oh, I remember. Just step across the street to the aging Tropicana, the smoky old-school casino with the hog trough buffets the ancient widebody captains just had to have. Then it was up to the big open air lounge for

watching the hookers work the old guys on package tours and assorted lotharios like the big cats stalking wildebeasts. Yes, you just have to laugh, and we did. Then back to work for another ten thousand miles.

Like right now: I know, you have to go, I do too. You’re headed west, I’m headed east but who knows, one of these days, we’ll see our names on the same crew list again. I hope so. Till then, take care, fly safe–and thanks for the memories. If were lucky enough to fly together again, we’ll make some new ones.

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Olympic Update:

Okay, I don’t care what your coach told you, but there is NEVER a time when it’s okay for a guy to wear a clown suit like this on prime time television, never mind in international championship competition. Sure, your partner likes it and yeah, she’s kind of hot in a starving waifish sort of way, but jeez. Even with the mute button on–couldn’t take the mournful stale “Send in the Clowns”–and the nutcase judges aside, I threw up a little in my mouth when you zipped out on the ice in your clown jammies. For the love of God, you need to man up: pull a hockey jersey over that mess, pee standing up for a change, fart during a triple “Lutz” (whatever the hell that is, but it sounds official); I don’t care but stop ruining everything.  I’m just sayin.’

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