This is me looking down on my old high school–literally, not figuratively–where as a freshman, I had a neighborhood paper route.
It’s significant for me now to look down on my old paper route there–the Sacramento Bee, daily and Sunday, over a hundred customers–because in those days I looked up from my bike as I tossed newspapers, wistfully watching the airliners climbing toward the Sierras. I have the better of the two views now.
But I also relate to a “customer service” lesson I learned on the paper route that’s just as valid from my present perspective a few miles above my old paper route and and two hundred times faster than bike speed.

The biggest pain every month had to be collecting from customers. And the worst of that was at the house of a junior high school principal who lived on the route.
Ring the bell. Wait. He comes to the door and points to his driveway.
“Your money’s under the car–where I normally find my paper.” Crawl under the car; at least he usually had exact change. Every month.
Which didn’t seem fair, because his paper wasn’t under his car every day. Just now and then, because I had about 137 papers to throw from my moving bike, often with a dog or two chasing me, and a lot of days in the rain.
I think of that percentage as we top the Sierras (that’s Lake Tahoe in the middle) because we’re running about forty minutes late.

Of the one hundred and forty people on board, I’m sure that one or two are steaming like my old customer, wanting to see me crawl under the car because this is what “always happens.” No dogs chasing me this time, but yes, weather slowing things down and a traffic-jammed Air Traffic Control system.
For that guy, and those of his ilk, there’s no explaining what goes on and why–they’re really not listening anyway and just want to tell their neighbors about how the paperboy has to crawl under the car to get his measly $3.50 a month.

But for the majority of reasonable folks on board, here’s a behind the scenes explanation for the common frustration experienced by all but seemingly insurmountable for the “under the car” minority.
Why doesn’t the pilot tell us what’s going on? Well, because . . . it is going on: two nights ago, we were taxiing in the aluminum conga line to the runway, watching on radar as a ring of storms converged on the airport.
There’s no time to spare. I’m recalculating fuel burn for a new route, listening to and answering ground control giving instructions on one radio, monitoring the other radio that my first officer is on negotiating a new route from Clearance Delivery and steering the jet with my feet on the rudder pedals. And that’s not all that’s “going on;” it’s taking shape as the minutes tick by and the ring of towering cumulus closes in on the airport. I don’t have time to step out of the task mix and say “here’s what’s happening” because it’s changing by the minute.
It’s difficult enough when one of the Flight Attendants call up and ask “What’s the delay?” The answer would be, “I’m doing five things at once; don’t call me back unless we’re on fire.” Most Flight Attendants realize that and don’t call. If they do, I realize they’re taking heat from the hundreds of eyeballs boring into theirs as they sit on their emergency exit jumpseats. Any wonder why some of them may be a little defensive?

So–I know this is not what you want to hear, but–if I’m not saying anything on the P.A., it’s because there’s nothing for me to say and no time to say it anyway. And even what information there is changes by the minute. Even if you wanted to be part of the chaos, I don’t have the time to narrate what’s going on and still keep up with it and stay on top of our flight priority in the mix. Can you just get started on your crossword puzzle and trust that we’re doing our jobs as efficiently and safely as we can?
Once we do get into the air, we have another 4 hours of flight. So make it the New York Times crossword: it’s in the “Entertainment” section, on the driveway. Under your car.
Meanwhile, lighten up on the paperboy, okay? He’s doing the best he can.



The forward cabin door closed with a kerthunk and its warning light winked out on the overhead panel.


Now I’m ready to kick the dog. I know the van should be here–but if it was, would I be calling? Do I really need to know it “should” be here? Are we all just stupid: the van’s really here, we’re just calling the hotel for the hell of it?
I can feel it coming . . .
Who the hell cares what anyone else has done? Who’s responsible for my flight–and who’ll answer for anything that goes wrong in the next thousand miles? Well honestly, I’d tell the FAA inquiry, they said no one else has asked for more fuel so I didn’t.
Just don’t ask or better yet, think before you do. This simple advice might make life smoother for your dog when you get home.







So maybe there’s no time warp after all, and fourth grade math and youthful perspective not withstanding, no need for it either. The real deal is in the journey and whether at five hundred miles and hour or ten, sea level or flight level, you’re speeding onward nonetheless.
When you’re shipwrecked with fellow crewmembers, there forms a special bond. Over the years, I’ve shared a few exceptionally memorable times “shipwrecked” on layovers with pilots and flight attendants who have become lifelong friends. Here are a couple of the most memorable stories.
To make our last trip memorable, the inherently devilish Marianne dreamed up a plan. During our last leg from Detroit to DFW late one night, I got a call on the flight deck. “There’s something wrong with the P-Lift,” Lonnie said. “Can you come back and have a look?” The “P-Lift” was one of the elevators from the mid-cabin galley to the lower deck galley. Typical that there would be a problem and being the engineer, typical that I’d have to go back and see about fixing it.

My First Officer and I had a good laugh at our flight attendants’ expense on one such trip. One in particular, Rhonda (I still see her now and then) vowed to get even, but we figured it was all in good fun and so thought nothing of it.
A couple hours later, the game ended and we headed below decks, me to my suite and my F/O to the front desk to get another key. We had fifteen hours before we had to fly again and so I was looking forward to at least ten hours of good sleep.
A few minutes later, I had both a plumber and hotel security in my cabin. The plumber removed the towels stuffed in the sink and tub and had turned off the water. Hotel Security began to grill me. “Why did you flood your room?” Rhonda. “What?” I tried to act indignant. “Why would I douche out my own room?” The F/O’s key, the adjoining room. She’d gotten her revenge.

Scientists and historians agree that indigo was produced two thousand years ago as a rich coloring agent made from the refining of various chalk-line substances. The word comes to us through a multitude of languages, most recently the Romanized version of the Greek term “indikon,” denoting the deep blue we know today. This, the learned men tell us, is “blue.”
If you can wrap yourself in blue top and bottom, you’re there, screaming along but so high you’d hardly notice by looking way back down to the junk on the ground that creeps by in miniature.



You can plant yourself in the middle of blues–safer than falling out of a plane, trust me–and it will carry you away swift and sure as a jumbo jet. Doesn’t matter whether you’re pulling the notes out of a Strat or laying back on drums and riding the time on a mellow brass cymbal big enough to roof a small shed or even just listening, blues wants to wrap you up, to make light in the dark, to carry you as far as you’re willing to fly.


So never mind those smart guys who live with both feet on the ground and speak of “Indigofera, of the legume family, having pinnate leaves and a color ranging from a deep violet blue to a dark, grayish blue.”
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Beijing – Los Angeles
But that’s not all. It’s also an inescapable reality that the higher you get the faster you can go, but the high price of altitude is that higher is colder and the air so thin you’d turn blue in a matter of seconds.
Nonetheless, I’ve seen the man in a suit that costs more than the car driven by the man seated next to him in the boarding area, elbow to elbow, waiting for the same flight. But that’s where the commonality ends.






and runs off like a thief to the west, chased by a moon sliver and the evening star.
















trained and employed by a government agency.
How can you NOT rest easy when they are responsible for your security? Well, never mind that.



. . . you realize who your friends are,
in order to realize what really matters, and be able to recognize your own minuteness next to the magnificient
in order to see with humility
Applicants simply need several thousand pilot hours of jet time to apply; approximately one in two hundred will be selected.











What you don’t see is missed–gone one way or the other. And since you’re going anyway, might as well notice the passage.

But that would come soon enough–a copilot’s seat on a narrow body jet was mine for the asking within months. I had chosen instead to do my probationary year at the DC-10 panel because there was less chance of anything happening that could lead to termination, which was always a possibility for a probationary pilot. Seemed like a good way to breeze through probation, sitting at the mostly automated DC-10 engineer’s panel. What could be easier?
“Look,” I said, gently but firmly pulling the garment bag out of her hands, “I’ll personally take this downstairs and place it in the cargo hold then bring you the claim check.” The flight attendants nodded, hustling me off before the glaring woman could protest. “Thanks,” one flight attendant whispered, clearing a path for me to the entry door.
Ever the gentleman, after the mai-tais had been free flowing for an hour or so he let the muu-muu clad flight attendants have first dibs on the lav. Eventually, he was busted for using a light pole to relieve himself and the airport police invited him to remove The Whale and never bring it back as a quid pro quo for not arresting him.
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