Archive for the airlines Category

What to tell the new captain?

Posted in air travel, airline pilot blog, airlines, pilot with tags , , , , , , , , on October 25, 2013 by Chris Manno

cockpit night

We’d flown together as crew so many times over the years, on both the MD-80 and the 737, that the cockpit was pleasantly quiet. That’s as it should be, below 10,000 feet, when all talk in the cockpit is required to be exclusively flight-related. I’m a big fan of the quiet cockpit, at all altitudes. That’s just me.

But near level off, as we settled in to cruise: fuel, good; center tank still above three thousand pounds, both boost pumps on, fuel burn only slightly behind (typical in climb), things slow down. Hydraulics, electrics, oxygen (how many years of HEFOE checks?), standing by for clearance direct to Wilson Creek if the Air Force restricted airspace isn’t active.

“What are you flying next month?” he asks, matter-of-factly. Over the years, we’d already covered the “where do you live,” kids, sports; all the regular stuff.

“Next month? I’m flying all Orange County turns; Wednesday, Thursday Friday.” Kind of get hungry thinking about the John Wayne-Orange County Airport: “Jerry’s Wood-Fired Dogs,” mega-brats that’ll get you through three thousand air miles stuffed to the gills. Great turkey burgers, too. “How ’bout you?”

jerrys composite

“Actually,” he says, still deadpan, “I’m checking out on this.”

That took a while to sink in, but what that means is, he’s upgrading–checking out, in pilot-speak–as captain on the Boeing.

That’s fantastic, a monumental lifetime achievement. Excellent news, and bad news just the same: he’s one of those dependable, journeyman, professional first officers who’ve been keeping me in one piece since I “checked out” as captain back in 1991. I’ll miss his excellent work.

“Great news!” I tell him, and I mean it. He’s been waiting for twenty years and now finally, the pinnacle of our airline pilot career is within his grasp. “You’ll do great! And you’ll be an excellent captain.”

AIPTEK

I know he will be, too. And there are about 5,000 hard lessons I’d like to share with him, stuff I’ve learned, often the hard way, from wearing four stripes myself for the past 22 years and counting. But one of the biggest lessons I’ve learned is to keep my mouth shut.

“I’ve watched the Part One CD-ROM they sent,” he says off-handedly. Part One is the FAA-approved legality manual for our flight operations. The captain’s authority and responsibility resides therein. “And,” he adds, “the CD-ROM for the HUD.” The HUD–Heads Up Display–is the cosmic imagery projected on the glass only in front of the captain, displaying a myriad of performance and navigation data for assimilation while looking outside and flying nonetheless. Takes a lot of getting used to.

Maybe I could comment? Don’t want to be pushy.

“The trick to the HUD,” I say casually, “I’ve found is this: you have to learn which 20% of the data” I point to the Primary Flight Display, which is repeated in the HUD projection, “you need to maintain in symmetry in your peripheral vision. And the addition 20% like the Flight Path Vector and energy trend that you need to look through and maintain. The the other 60%, you need to ignore, but know where to find instantly when you need it.”

DSCF2859

Let that float.

“That’s good,” he says. “I’m looking for any advice you can give me.”

Well there are a thousand hard-earned, hard-learned lessons he’ll need to know. Those times in flight where the options shrink, you’re dealing with crap unforeseen but real as a heart attack. The regs let you do things they’ll hang you for later–if you survive. You’ll wish you had more fuel, more time, more airspeed and a do-over–but you won’t.

And afterward, you’ll sit stunned in a crew bus and exchange a glance with another captain, words unspoken, but looks saying holy shit, I can’t believe we pulled that off and I’ll never let myself get talked into that again. You won’t be sure where his First Officer is–or yours, for that matter–at that moment. But without the responsibility, the authority, and the direct charge for the lives and the fifty million dollar jet, they probably don’t have permanent creased countenance of heavyweight concern looking back–and forward–as they head home.

Back Camera

Whoa, mule: not so fast. You think you could have taken all that in twenty-two years ago when you first pinned on captain’s wings? Go easy.

“Well,” I say, carefully, “If I could give you one piece of advice, it would be this: make an effort, a real effort, to say ‘no’ often and firmly.”

I let that hang in the air for a minute. He’s nodding slowly, looking at me intently.

“Because I have to say, honestly,” I continue deliberately, “I’ve had more regret over what I’ve said ‘yes’ to than I’ve ever had over saying ‘no.’

And we’re biased as captains towards ‘yes.’ We want to make things work, we’re confident in our ability, we want to best all challenges, prove how good we are, that we’re worthy of the rank, the authority, the profession–especially when you’re brand new in the left seat.

IMG_2184

It’s actually harder to say ‘no,’ and start with yourself: we cannot, will not rush to get there, to get home, to get paid, to make connections. A hundred and fifty-nine passengers and other crew get that luxury–we don’t, as captain, and we’ll answer for it if we cross the line for all the wrong reasons. Say ‘no-go’, refuse a clearance restriction (especially a climb), say go-around, divert, refuse the fuel load (I have NEVER been hassled for asking for more), refuse the maintenance fix, even the aircraft, if you believe that’s right.

Our airline’s Chief Pilot will back you 100% if you’re trying to do right, to be safe, to be smart–by saying ‘no.’  And though it’s usually simpler and easier to say ‘yes,’ you’ll wish you hadn’t a thousand times over at 40,000 feet and 500 knots when you’re looking for salvation–and you’re it.”

Quiet again. He’s thinking. He knows I’m not kidding–and I’m sure as hell not. Welcome to the fraternity, the exclusive realm of complete authority, total accountability, and a challenge every day more than equal to the rewards and satisfaction that go hand-in-hand when you get it right. Maybe not perfect, but right–every damn time.

I smile to myself, thinking back, thinking ahead. He’ll do great, I know, probably better than I ever did.

And so it goes: check the fuel burn, the nav accuracy, the time over the next waypoint. Looking back is fun, but forward is where we’re headed. Time to earn those stripes, yet again.

Back Camera

Common Sense Descents

Posted in air travel, airline pilot blog, airliner, airlines, flight crew, jet, passenger, pilot, travel with tags , , , , , , on October 18, 2013 by Chris Manno

fd1

Getting 75 tons from cruising 8 miles up at 500 miles per hour down to walking speed at sea level is dependent upon one ever-changing three-point triangle.

That is, the dynamic relationship between altitude, distance and speed.  This relationship is as closely interrelated as a balloon animal: squeeze any one part, and the other two expand.

Descent planning, including mandatory crossing restrictions stipulating specifics in all three parameters would be simple if the triangle of altitude, distance and speed remained fixed. But it seldom does.

Here’s the simple, unrestricted problem: descend from 41,000 feet to sea level. Simple problem, simple math: a comfortable descent rate could be achieved in an idle power, clean (no drag, like spoilers) glide at 290 knots airspeed using the 3:1 rule 3 times the altitude in thousands to lose, or 3 x 41 = 123 miles.

Descent 1

But, here’s the first modification required: the max speed below 10,000 feet is 250. So, you have to allow more miles to decelerate from 280 to 250, plus more miles from 10,000 feet to touchdown because the descent will need to be shallower to keep the speed to 250 knots or less.

Yes, you could add drag in order to maintain the descent rate at the lower speed. But we’re planning the descent efficiently, fuel-wise, and also for passenger comfort: steeper descent angles and rumbly drag devices aren’t as comfortable as a clean descent. Plus, you’ll want to hold drag devices in reserve for when Air Traffic Control (ATC) tosses an unexpected restriction your way.

So anyway, now we have a straight line distance of 133 miles (I added 10 to slow down, remember?) for a clean descent. 290 nautical miles per hour is roughly 4.8 miles per minute. Couple that with a clean, idle descent rate of about 2,500 feet per minute.

The next problem is, however, the straight line. Most of the STARs (Star Terminal ARrivals) multiple lateral segments between a series of points, seldom in a straight line. What happens if you’re issued a revised clearance that shortens the route? That could easily shave off 20% or more of the flight distance, which also shortens the number of miles over which you can attain the descent. So, there’s the balloon animal: shorten the distance and you must increase the descent rate in order to cross the assigned point at the assigned altitude.

UKW STAR

What to do? First and easiest is to increase the speed, which will allow a higher rate of descent. That’s half the reason why I don’t plan descents at speeds over 300 knots–there’s no capacity to add speed if needed to increase the descent rate and accommodate the descent crossing restriction in light of the reduced miles available.

UKW STAR b

The other half is the ride: in the back end of the 737-800, particularly near the tail, all aircraft motion in turbulence, due to the stretched fuselage, are felt more intensely. If you encounter any choppiness at that speed, folks in the back could be tossed about pretty dramatically. Why risk that? Plus, if you plan a descent at 320 or 330–as the on board flight management computers often suggest–and then have to slow because of turbulence, you’re definitely not making your crossing restriction. Now you’ll have to call ATC and ask for relief–that screws up their traffic flow and means an off-course heading and as a result, a delay for you.

So how do you accommodate the shortened distance in real time? First, as soon as you execute the shortened distance in the Flight Management System (FMS), the system will recognize that the 3:1 calculation–the balloon animal of time, distance and altitude–is all out of proportion. The FMS just throws up its hands and switches from “Descent Path” mode to “VNAV Speed,” meaning it’ll hold the speed steady, you figure out how to get back to the descent path.

bug eye cockpit

So I switch the FMS to “level change” mode, meaning I want it to go after the altitude at the max rate with the speed set–then I set a higher speed. That achieves the best rate until, due to the higher descent rate, you re-intersect the normal path. And there’s where you must be on top of the ratios (speed, rate of descent, distance) in order to refuse a descent clearance you know you can’t rationally make.

That seldom happens with a shortcut route clearance, but often will happen if you’re restricted to your cruise altitude past a rational “top of descent” point. Therefore, you have to constantly be aware of the max descent available (with drag and higher speed), sensible (given the chop reports), tailwinds, which rob you of descent mileage, and be ready to refuse an altitude assignment that doesn’t fit those criteria. That only comes from keeping all of the ratios in not only accurately in your head, but also in the jet’s real time performance.

When any parameter changes, as they often do, you have to know how or if you can rationally accept or, even more difficult sometimes, refuse a clearance. I used to fly with a guy who specialized in “creative” refusals: when asked if we could cross a particular waypoint at a certain altitude that was mathematically (and balloon animal-y) unreasonable,  he answer, “We can, but we’ll have to leave the airplane behind.”

Better, I think, to manage the ratios, know what’s practical, plan ahead, and say “no” where required. Anything less, to quote Captain Randy Sohn, a revered name in the pilot world, “Would be considered bad form.” When it comes to balloon animals and jet descents, that just won’t do.

737 a wide

Airline Pilot Confidential: The Teddy Bear Incident.

Posted in air travel, airline delays, airline pilot, airline pilot blog, airlines, airport, airport security, flight crew, flight delays, passenger, unaccompanied minors with tags , , , , , , , , , , , on March 23, 2013 by Chris Manno

flashIt’s the middle day of three back-to-back turns–pace yourself.

In fact, it’s the second leg of the middle turn, Dulles International, 7pm–time to get out of town: the elephant walk of international widebody jets commences shortly.  If we can push back even five minutes early, we can beat the line–and the wake turbulence delay.

prflt docsUse the captain’s invisibility cloak: the ability to do most pre-flight planning on the smart phone. Check the weather, the route, the fuel load. Add more fuel. Sign the release with a touch of the screen, then send a hard copy to a gate printer, all from the cockpit. Wait for it to finish printing then slip into the terminal discretely, invisibly, to pick up the paperwork, avoiding the gate chaos directly. Don’t make eye contact, don’t invite hassles, complaints, requests, anything that delays the door slam and brake release to get ahead of the fat boys headed for the runway. Still have to fly to DFW, drive home–then back out to do the turn again tomorrow. Minutes from pushback, be invisible now.

But wait. Out of the corner of your eye, you see it: a teenage girl, on her phone, tense; next to her, what could only be her younger sister in tears. No parents, no adults, just the agent telling them both, “You either board now, or you’ll have to fly tomorrow.” That sends the little one into big sobs.

timer 3Less than fifteen minutes till push. Can you maybe say you didn’t see any of this? But you did.

“What do you need?” you ask the older, maybe sixteen-year-old sister.

She puts the cell phone down for a second, plaintive. “She left her backpack at security.”

Sigh. The agent is looking at you pointedly, his eyes saying we need to board now and shut the aircraft door. But from the tears in the young girl’s eyes, you pretty much guess what’s in the backpack. I consider taking the youngster back through security–but then think better of it.

IAD 3

We’d have to run to the center of the terminal, down two escalators, onto the train to the main terminal, up two more escalators, then find the security checkpoint that might still have the backpack–then retrace our steps, before departure time in fifteen minutes. Not going to happen.

I catch the older sister’s eye. “You have some ID?” She nods. “Let’s go.” I head off at a fast walk toward the mid terminal; “Wait here!” she tells her little sister, and the agent slumps the message damn you captain. Big sister’s on my heels, asking, “Can we do this?” Just shrug; “They’re not leaving without me.”

IAD 1

We tumble down the two-story escalator two steps at a time, shoving past others like obnoxious travelers. I envision people watching, trying to figure out why an airline captain in uniform is running away from a teenager in hot pursuit. I also remember the miles I ran that morning before flight.

IAD 4

Even though the automated voice is warning that the doors are closing–do not delay this train–I do anyway, holding the door as she jumps aboard. “It’s got all her school books,” she says, out of breath. Right: I have a big picture of a fifth grader hauling a load of schoolbooks on spring break.

“No worries,” I say, “It could happen to anyone.” She nods. “Special guys in there?” I ask casually. She smiles sheepishly.

I don’t care: that’s a very real tragedy for a youngster, losing all the stuffed guys that mean the world to them. Not on my watch.

We spill out of the train on the far end, then WAIT: this will take us to baggage claim and out of the secure area–we need the TSA checkpoint! We dash back through the closing exit doors, then push through the boarding passengers and out the other side.

Two sets of identical escalators–both going down. Means we have to rush up the steps–but which ones? “Which security checkpoint did you use?” I ask. She looks confused; they are identical, not sure how one could really know anyway. “Let’s try this one,” I say, rushing the steps.

security-den

We reach the TSA supervisor’s stand. He shakes his head. “No pink backpack here–try the other side.”

Figures. We run the length of the concourse and arrive at the opposite checkpoint. “You’re lucky,” a cheerful TSA agent in a pressed blue shirt says, “we were getting ready to send it to lost and found.”

Identification checked, signatures. She sees me eying her sister’s backpack. “Uh, we need to start putting a nametag on this, don’t we?”

I nod. Lesson learned. It’s confusing, especially kids traveling alone. “I was on the phone with my Mom,” she says, “hoping we could get someone to drive out here and pick up the backpack.”

“No worries,” I say, in my mind’s eye picturing the waves of 747s and A-340s pushing back, lining up for takeoff.  “Anyone can lose stuff at the airport, especially at security.”

We retrace our steps as fast as we can, me feeling the morning miles, my friend feeling and looking relieved. At the gate, she hands the backpack to little sister who still looks mortified.

They rush down the jetbridge to board. I walk, telling the agent “Just charge me with the delay.” He gives me a glare that says I was going to anyway, which I answer with a smile that says I don’t care.

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The elephants already started the parade and we squeezed into the conga line. Sure, I’d have some explaining to do a thousand miles or so west. But no one missed their connection in DFW, no one was unduly delayed; and most importantly, no one’s little world collapsed with the loss of everyone they loved. That, to me, matters a lot.

Because we don’t just fly jets–we fly people. That, and the occasional special bear.

Meditations From A Darkened Sky.

Posted in air travel, airline, airline pilot blog, airliner, airlines, flight crew with tags , , , , , , , , , , , , , , , , on November 10, 2012 by Chris Manno

Day doesn’t give up the sky easily.

Last ditch, the blue fistfights with darkness like death: parts of the horizon arc fade differently, the sun exits dramatically or not; subtle or sudden, Ophelia or Faustus, depending on which way you’re flying and how high you are.

I mean east to west: bam, the sunset cattle-brands the horizon into an angry tight lip, then slams the sky shut like a granny purse, socking away the day for safekeeping, to snore under a fat pillow of layered cottony cirrus and leftover cloud piles, indifferent, floating; nothing to see here folks, so move along.

But eastbound? Not so fast: a jaundice swirls into the cloud bottoms, then fever fires the skyline like a malaria flush, the sun sighs itself westward, the horizon twists a blue frown–if you’re high enough, say forty-some-thousand–the downturn matches the curve of the earth, wingtip to wingtip. If you could hear it, dusk would be a groan; resignation, played out and spent, the day says “uncle;” hold that thought for tomorrow, finito.

Moonrise, maybe? Or not, depending on which rosary bead the month assigned to the comatose day, barely on life support and just waiting for last rites if the priest would ever get here. Yet, what is there to save? You pull the plug or you don’t, but the day flatlines regardless.

Like the cartoon before the main feature, the moon wants you to laugh, to goof around. “What the hell!” you say then wish you had the words back. Gotcha, again: joker luna burns her way through an undercast like an Alamagordo A-bomb. Or, just plain, unadorned, served up like tomorrow tossing a volleyball into today, shiny bone-white and perfect fine china, place setting for one but you’ll have to eat with your hands.  Any old way, any late day, the moon’s solid like the inner workings of a clock, underwriting tides and light in waves and wedges, depending on which blue you sail on.

And we sail on. Lights of passing ships, red on the right means a jet headed your way, emerald green and we’re fellow travellers. Sometimes moonlight makes their contrail glow like the luminescence of the deep sea and we’re just so many minnow streaking god-knows-where or why. Other times you only see the contrail when you cross it, then bump like a dumptruck when you do.

Opening act, the moonrise is: hey, where are you from? Seen it before; climb into the sky and race you till dawn, except celestial fine china never tires–but you do. You’re looking to the main event anyway: the Milky Way.

But tonight the Milky Way is part skim: atmospheric crud, even seven miles high, and you’ve got bad seats for the whole night show. What the hell, find your friends–Orion, never lets you down; Cassiopeia, vain beauty like you even looking at her, Ceres, you dog, and you, your jet flashing like a pimpmobile from below, insignificant from above. It’s a celestial tailgate, but you’re fake, manmade and only flying for now. But still.

Once it’s night, it’s just dark. Sure, we have the wubba, the blankie, the 14-satellite good to fifty feet GPS accuracy, and the guy in the left seat, keeper of the algorithms of gravity and lift and flight like the atomic clock that says when and how you fly and land. Because unlike the days sailing the night–you’re not really part of the heavens: visitor parking–and there’s a limit.

That’s okay. The non-stop must stop; it’s not “just flying,” which everything else in the sky does, but rather, “a flight.” And you, flyer for life, guy with the hands on the controls and the deliberately silent, taciturn “you’ll never get anything out of me” recalcitrance yet flying for all the years of your life, there is this. All of this; and you’re one lucky son of a bitch every time your feet leave the ground and the night sky lets you fly anyway.

When it’s all said and done, and you’re slipping through the terminal headed for home, and others wonder about your sly smile, you can’t help but think to yourself, how could I not?

But nobody would “get it,” really, so why say a word? Better just leave it at that.

Wolfpack Flight Revisited

Posted in air travel, airline pilot blog, airlines, jet, pilot, podcast with tags , on February 14, 2012 by Chris Manno

Thirty plus years together flying in the Air Force and the airlines,

the Wolfpack Flight looks back–and forward:

To download or save, click here.

A Wing and a Prayer, and the Everlasting Moon.

Posted in air travel, airliner, airlines, flight crew, jet, jet flight, pilot with tags , , , , , on January 7, 2012 by Chris Manno

Only poets and saints have ever flown like this, riding a wing and a prayer. Darkness like sadness, spread to the end of the world, save the glow of cathode ray tubes painting the hearbeat of the seventy ton schooner, riding the howling eastbound jet stream.

That’s always a rush, surfing that gale, especially this time of year. But that’s what it takes, that’s what the 160 folks in back expect; never mind the details of turbulence and winds and fuel flow–those are yours to deal with alone. Just the way you like it.

You catch a glimpse back there now and again, but the view’s better ahead; quieter, a vortex of unseen electrical, pneumatic and hydraulic function, the lifeblood of the jet, blooming through the animated tapestry sprawled from bulkhead to bulkhead and overhead and nowadays you don’t know where the jet ends and you begin. Not that it matters: you’re comfortable in your second skin, aluminum and titanium, blood and bone–it’s one and the same for now.

And in the reassuring light of the cabin, what they don’t know won’t hurt them: through the night, an alabaster glow fires up the undercast ahead, swelling and spreading like a false dawn. The spectral blister swells to bursting and time reels backward for you–the western Pacific; the South China Sea, a world of time and distance ago.

Dark as deep space, a cloud deck below, the endless nothing above. Jets everywhere, formations in and out, stacked and you busy with courses and altitudes, your jet’s performance–then that ghostly glow below; angry rising–before you think you say it, as soon as you do you’d beg the words back on your life: “What the hell is that?

Ivory-bone light melts up through a swirling veil of striated cirrus laid like a blanket on the Korean countryside frozen cold in the dead of winter.

“The moon,” comes the deadpan reply from another aviator. And you just let that smolder and die in the darkness; betrayed by the indifferent moon climbing it’s sky arc just like you did yours. What the hell–we’re pals–we’re going to be, through thousands of air miles over years and skies around the globe.

And it’s the aviation childhood still: less than a thousand hours of flight time; everything’s a wonder, an answered prayer or a silent wish playing out across a thousand miles at Mach speed. Like today: major league tailwind drives the groundspeed up to nearly 700mph.

Unseen from above, the miles past so fast sometimes. And that glow below, now a thousand years later and as many miles hence, you just know. Time to start down–just as your old friend climbs up. We’ll trade spots in the sky, share one more curtain call.

And surely we’ll cross paths again, however many more times we can. No surprise now–but just as stunningly bright as ever. It’s all too familiar, but in a good way: a wing and a prayer and the everlasting moon; the the essence of flight that never loses its brightness.

From flying fighter jets in the Netherlands to the captain’s seat on a KLM jetliner, Captain Martin Leeuwis has done a lifetime of amazing flying.

We go one-on-one with him on our audio podcast next week.

And later this month: 3-time space shuttle astronaut Mike Mullane joins us on JetHead Live.

Subscribe now for updates!

Why I Couldn’t Be An Airline Pilot.

Posted in airline cartoon, airline pilot blog, airliner, airlines with tags , on November 12, 2011 by Chris Manno

When I was a teenager, like all of my close friends I decided I was going to be an airline pilot. But somewhere along the way between our teenage years and the reality of adulthood, one by one my friends all let go of the dream and wandered off to do other things with their lives.

The standard refrain I hear from them–and most guys when they find out I’m an airline pilot–is this: “I was going to be a pilot, but . . .” The “but” ranges from physical deficiencies to fate to a million reasons–all beyond their control–why that never happened.

Which got me to thinking. There are a lot of good reasons why I couldn’t be an airline pilot either. Here they are:

1. I hate mechanical stuff. Always have. In fact, during those same teen years my Saturday mission was to sneak out of the house before my dad could grab me and put me to work as tool caddy for his day long under-the-hood misadventures. Dad decided my brothers and I needed to do the cliche stuff like work on cars in order to grow up “like normal guys.” In my opinion, that was a waste of a perfectly good Saturday afternoon.

“Get over here,” he’d growl, and you were busted. “This will only take forty minutes and you can go do whatever afterward.” Never forty, maybe four hours and forty minutes, then your day was shot. Dammit. So I’d be the reluctant tool lackey as Dad hunkered waist deep in the yawning engine compartment on the Chevy 396 with a four-barrel carb that with the air filter off, looked like a toilet flushing the way it guzzled gas (that was cool) even at idle.

He’d say “Gimme the 3/8 inch box wrench” and I’d hand him pliers, on purpose, thinking the next time he’d remember how pissed off that made him and perhaps he’d select a more competent tool monkey–like either of my brothers. Nope. So besides cursing whatever procedure that despite the tome-sized shop manual just wasn’t working, or never mind three trips to the auto parts store (another special hell) ranting about parts that didn’t fit, he’d have me to blast for being an idiot (What? A screw driver is not a socket wrench?) sous chef under the hood.

So now, flying a complex, state-of-the-art (some are only weeks old–they still have that “new jet” smell) aircraft, when something goes wrong under the hood, I call an expert and let them fix it.

But I fly with a lot of guys who like my dad have wiring diagrams, flow charts, Lamm schematics–they like to get under the hood, yacking with the mechanics. “Shows 28 volt three-phase; now if you lose one phase . . .” blah blah blah is all I’m hearing. Just let me know when it’s fixed. Unlike my dad, they don’t want me handing them wrenches and like his Chevy Caprice, I don’t want to know how it works or even why it works–just let me know when it’s working again. I can fly the hell out of it for sure but the rest is all just details eating up my afternoon. Fix it, I’ll fly it, end of story.

2. I’d prefer to be invisible in uniform. Seriously: I don’t want to play the “this is your captain speaking” Disney character. Darling Bride and I used to fly together as crew, and people would of course see us in our uniforms–her flight attendant polyester hell, my pilot suit–and they’d seem to be watching us like zoo animals to see what we’d do.

So I don’t relish any of the showtime beyond the sanctuary of the bolted shut cockpit door. Walking through the terminal, it’s like encountering a pack of stray dogs: don’t make eye contact; just go about your business in an unobtrusive, non-threatening way and they’ll leave you alone.

Somebody else is going to have to do the playacting for the public; I’m not good answering questions about the bathroom, yucking it up about flying, or hearing about how (this is standard) “we dropped a thousand feet straight down” on some other flight. Doing the pilot thing as a pilot in the air–that is my only concern. Don’t worry about a thing, it’s taken care of–just keep your seat belt fastened and like Lewis CK says, “You watch a movie, take a dump and you’re in LA.” Just don’t expect a show before or after.

3. I really don’t get along with pilots. That goes with the “invisible” thing above: don’t play the role, don’t relish the identity. No cheesy aviators sunglasses, no 1980s-vintage mustache, no vanity plate like “JetJock” or bumper sticker that says, “My other car is a Boeing-737” or god forbid, this:

This is actually a sticker on sale at the Crew Outfitters store at DFW Airport. Which means some douchebag pilot thought it was a “cute idea,” (what the hell is “giggity giggity?”) and enough are actually buying the sticker to make it worthwhile. Wonder why I want to be invisible?

And in the cockpit, I do not want to take turns parroting whatever talk radio host is the hero of the week, don’t need to analyze the stock market that none of us ever really has any real expertise in, and I definitely don’t want to hear about the merits of home schooling (why is it that some many pilots’ wives are browbeaten into this?) as THE way to raise the only decent kids in the world after “the balloon goes up.” Have a weapons cache ready? A shack in Montana? Just keep it to yourself. Want to talk about sports? Fine: how the heck did Sabathia hit the Yankees for $25 million a year when he looks like he ate everything on the Dairy Queen menu every day since the All-Star break?

Nice gut.

See, I can be sociable. But beyond sports talk, I’m completely avoiding discussion of The Big Three: politics, religion and god forbid, pilot contract talks. Other than conversation related to actually flying the jet, I’m a big fan of what Archie Bunker used to call “A little bit of shut up around here.”

So there you have it: like most guys, there are a lot of good reasons why I couldn’t be an airline pilot, or at least not one like you’d see on TV or in the movies with the cliches and stereotypes. But when the weather’s crap and your pink butt is in the back of the plane heading for the runway at 150 miles per hour, I will guarantee you a safe landing. I’ve got over thirty years of experience and practice doing exactly that.

But afterward, it’s best for all concerned if I just slip out the door unnoticed before anyone can corral me into spending my time off being somebody I’m clearly not. If only my dad had figured that out so many Saturdays ago.

The Perpetual Mysteries of Flight.

Posted in air travel, airline cartoon, airlines with tags , , on August 19, 2011 by Chris Manno

Summer is nearly over, bringing to a close yet another great season of clueless migration. Every year, before the seasonal influx of the befuddled, I think to myself surely the basics of airline flight in 2011 cannot have escaped the travelling public in the age of wireless texting, HD satellite television and multi-media interaction. How can anyone not know the basics of airline flight from A to B?

But apparently, I’m wrong. So, in the interest of next summer and for the purpose of de-mystifying the basics of travelling by air, here are my top three “secrets” that seem to confuse certain passengers, a fact they divulge at the airport, usually when I’m talking on the phone or otherwise trying to accomplish requirements of my job.

Disclaimer: If you are very young, very old, or do not speak English–you are exempt. That is, I will do anything to help you in your travel because you need and deserve that. It’s the guy in the wife beater shirt or the Peg Bundy wannabe migrating to or from some vacation I probably don’t want to know about that are the truly yet unnecessarily clueless.

Mystery #1: Is this my gate? Let’s examine this puzzling question. First, I’d have to know where you’re going, wouldn’t I? If it’s early in my work day I probably have the patience to play twenty questions, beginning with “what is your destination,” and then the curveball you hate, “what’s your flight number?”

Sure, a big pain in the ass (you roll your eyes pointedly so I know) to dig into your bag and find your crumpled ticket–probably the wrong one, I’ve come to expect–to find your flight number. But here’s The Big Revelation (I hate when reality shows call it a “reveal,” which is a verb, not a noun):

1. There’s often more than one flight to your destination in a day. So if you get the wrong flight number, besides not being allowed to board, you’ll miss your booked flight.

2. I know this pisses you off, but if you’re more than two hours before your flight, it probably won’t be listed yet because the gate could change prior to departure time. And the chances of you updating your info are pretty slim–even though my airline will send the gate info and updates to your cellphone (I use it myself as a crewmember). Which will leave you waiting at the wrong gate endlessly like Hachi the Faithful Dog except nobody’s making a cutesy movie about your lost vacation.

That’s not going to end well. So, know your flight number and the correct departure time in the current time zone (I know, seems obvious, but . . .), find a monitor, get the current info and check it again within an hour of your boarding time.

Mystery #2: Why is there no food on this flight? Okay, that’s easy: because you said you didn’t want any. Well, that’s not exactly what you said . . . you said you didn’t want to pay for it. Right? You demanded the low-cost carrier fare (and they NEVER did have food) but the full-service carrier catering. Wonder how that would work at your local supermarket: “I want the food–but I don’t want to pay for it.

Try that out and report back. Meanwhile, your “I don’t want to pay” message was received loud and clear: now you don’t have to pay the airlines for that food you eat on the plane. Instead, you have to buy it at McDonald’s before you board. Hey, I do that too: their salads are great, portable and easy to enjoy at your seat on the plane.

Anyway, you saved $10 on your fare–but you had to give most of that to the airport concessions to get a carry-out and a bottle of water to take on board. Still confused? It’s what you said you wanted. And if I may add a personal recommendation, at least on my airline: the “buy on board” turkey sandwich is excellent. I’ve actually passed up First Class fare for it. It’s not really any more than you’d pay for it in the terminal either. Bon apetit.

Mystery #3: All right, this is really hard to believe–but a friend of mine, a practicing attorney in a large law firm, actually hit me with this. “Why,” he asked, “don’t I return to the same gate I left from?”

Huh?

“You know–I flew to San Francisco from gate C-31 at DFW. I don’t understand why the return flight didn’t arrive at C-31. I think it always should return to where you start out”

I had to think about that for a while. He actually saw the world from such a self-centered viewpoint that he didn’t even notice the fact that many if not most of the people on his outbound flight weren’t from DFW. They’d actually connected from other cities and really didn’t care where the jet parked. In fact, many of them were likely from San Francisco, having started their trip there. They didn’t care about the DFW gate any more than he cared about the gate in San Francisco–and it never occurred to him that they might.

Clearly, the act of flying miles above the earth at near the speed of sound for thousands of miles is an easy concept to grasp–but thinking about gates, food, or flight numbers is beyond the full range of humanity from the clueless traveller to the counselor at law.

All of this makes me realize that the above mysteries are not at all mysterious and in fact, stem from a much simpler cause.


That being the case, I guess next summer will be a lot like this past season. Sigh.

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Airport Smackdown: Jethead vs. LaGarbage

Posted in air travel, airline delays, airliner, airlines, airport, flight, flight crew, flight delays, jet, jet flight, passenger, travel with tags , , , , , , , , , , , on July 20, 2011 by Chris Manno

What better to beat the blistering heat of a Jethroplex summer than a float in your own ce-ment pond? You bid the later-in-the-day flights and you’re senior enough to hold them. That means the morning run–helps you sit still for the 6 or 7 hours you’ll be in the air–and an early afternoon swim. Then, reality check waiting on the iPhone:

You knew that. LaGarbage today, tomorrow too–then LAX the next day. That’s your work week. Get ready.

That’s the current radar picture in the New York metro area. The stuff just north of Tom’s River will be a problem if it doesn’t move out to sea. You can tell there’s a front line between Jersey and NYC somewhere–just look at the temperature difference. Cold air slipping under warm air produces big boomers, and it doesn’t take much of that to disrupt the inbound flow to Kennedy, Newark and of course, LaGuardia. Shrug. Deal with it when you get there–but prepare for it before you take-off: more fuel.

Of course, that’s a double-edged sword too: LaGuardia is a short runway with virtually no overrun on either end–just Flushing Bay. No, it’s not as extremely short as Burbank, John Wayne-Orange County or The Dreaded 33 in Washington (5,000′). But it’s short enough–especially if it’s wet–to make landing weight important. DFW: 13,000 feet of concrete, overruns and clear zones beyond. LaGarbage? A friction overlay on the end of 22 and 13, (wanna test that out?) murky water everywhere else.

Preserve your options: arrive with enough fuel for holding and a go-around. The 737 is a good stopping jet–as is the MD80–and the 737 is very stable on approach. No big worries about airspeed control or pitch.

Confer with Flight Dispatch: they have you flight planned in the mid-thirty thousands because of previously reported chop. Fine, but we’ll check ahead en route and decide if we can’t cruise higher and save more fuel. Plus, our route will arc north, then east, picking up more tailwind as we go. Should put us over upstate New York fat on fuel.

Board 160 passengers. Preflight. Taxi out. Climb.

Life settles down to cruise: fuel flow, ETAs, routing. As expected, the ride is reported smooth in the low 40s by aircraft there now, so we climb and save more fuel, plus put ourselves above most of the weather trying to build itself into the stratosphere from the sun’s climbing radiance.

Radar watch is beginning to turn up signs of the frontal clash converging on the northeast. Super radar–good picture out beyond 300 miles, has it’s own GPS so it knows where all topographical features are and screens them out of the radar image. Good to be sure that what we’re seeing is nothing but weather.

Lunch? Dinner? Whatever–it’s the last food you’ll see today. Everything at LaGarbage will either be closed or out beyond security, which you don’t have time for: they’ll be clamoring to board 160 passengers outbound as soon as you get there. Speaking of which, within an hour of landing, we can get the current weather at LaGuardia and print it out:

Fine. Planning on 22; landing south and into the wind, no real storm threats or complications. Set up nav aids, discuss the approach with the F/O. Verify the runway in the Flight Management System (FMS) and the Heads Up Display (HUD). Validate all of the altitude and airspeed restrictions on the arrival.

The FMS begins its backward countdown of miles to go and upward count of vertical velocity required to satisfy the arrival restrictions. Cool?

Not so fast. Just checking onto a new frequency and you hear holding instructions being given to some unlucky aircraft. Now, that either means someone south of you (Atlanta? Philly?) or someone north (Boston?) has an inbound backup. Or–it’s New York Center airspace that’s enjoying a traffic jam at altitude. You bring up the holding page on the FMS display. Here it comes.

“American 738, hold west as published at MIGET. Expect further clearance at  0115.” Figures. Well, okay–holding endurance? Like you haven’t thought of that already. At altitude, we’re at an incredibly low fuel burn.

We can loiter for the better part of an hour. One thing about EFCs (Expect Further Clearance) you can count on is–you can’t count on them. So plan accordingly. On your side is your altitude, fuel flow and fuel reserve. The jets cruising lower enter holding there and burn more fuel as a result. Set up the entry and the hold:

EFCs are a best guess by Air Traffic Control, but they can be very pessimistic. Even if you can’t hold as long as they predict, you can hold till your endurance runs out and you need to bingo (divert to your alternate). Some pilots I know like to “Go Ugly Early:” if you think there’s a good chance you’ll have to divert, beat the rush for fuel and a turnaround at the divert station.

I’d rather stay high and slow and see what shapes up. We all still divert when you reach Bingo fuel, it’s just a difference in strategy.

New York Center is offering “Rockdale,” a navigation point north of  LaGarbage and in Boston Center’s airspace. Get released from holding immediately and approach from the north is the deal they’re offering, and some jets are taking it. I don’t think so; we have a good, high altitude perch here with a low fuel burn. Rockdale requires a lower cruise, inevitably, with higher burn–and no guarantees when you get there. Sure, maybe Boston Center has less aircraft but you still have to eventually get sequenced into new York Center’s flow.

It’s like switching lines at the grocery store: pick the short line and someone will need a price check or will have a zillion coupons to verify. Meanwhile, some jets below are starting to Go Ugly early–Philly’s going to be a mess. And the winds are shifting at LaGarbage–they’re switching landing runways:

Refiguring the approach is not a big deal. But it’s a bad sign: runway changes take time and lead to a huge backup on the ground at LaGuardia. Plus shifting winds mean unpredictable weather due to frontal passage. Alright, plan “B” is the runway 4 approach. Reprogram the FMSs, the courses and the nav radios.

Holding is eating up fuel, which is actually easing the stopping distance–but check it anyway. And use the chart for a wet runway while you’re at it. Figure on the worst case and the most Autobrakes, say 3 or maybe even max.

More jets at the bottom of the stack are heading for Philly; we’re still sound fuel-wise. Patience.

Finally! Released from holding, cleared downline. Do the numbers: what fuel will you arrive with but more importantly, assuming a go-around at LGA, what will you land with at JFK (that’s the plan) after? Numbers show actually about a 1-2 thousand pound surplus. Perfect.

Now we’re committed–not going to climb back into the enroute sector (too much fuel burn). And now the glass shows what the radar has been painting.

The ugly blotches here are actually the towering cumulus we’re sinking into here:

Already have the crew strapped in, all passengers down. Actually, the bad weather is a relief in a way: everything slows down as radar separation is increased. Plus, the approach is a straight-in, precision approach rather than the hairpin visual approach that is officially called the “Expressway Visual:”

Lots more fun from a pilot standpoint, but definitely more hectic. Finally, the wide swing to finally. Configure. In the slot: altitude, airspeed, configuration, glide slope, localizer.

Minimums: see the runway, land carefully; immediate reverse.

Now, the elephant walk to the gate. Park.

No time for relaxing–it all starts again in 50 minutes, outbound with another 160 passengers impatiently waiting to board. The inbound holding and the LaGarbage ground congestion has already set us behind schedule, and passengers have connections to make at DFW.

That’s the workday–only another 1300 air miles to go. Let’s get to work.

Summer air travelers, beware: he’s out there!

Posted in air travel, airline delays, airliner, airlines, airport, flight, flight attendant, flight crew, flight delays, jet, jet flight, passenger, travel, travel tips with tags , , , , , , , , , , , on July 8, 2011 by Chris Manno

Summer air travelers, beware: he’s out there.

I mean that guy. The one who will make your travel a little less pleasant, probably unknowingly, but still.

For example, cruising at 40,000 feet northwest bound, the cabin interphone chimes. The First Officer and I exchange glances that ask hot, cold, or stupid? It’s too soon for crew meals—that’s where we’re stupid for eating them, but it’s something to do—and only minutes ago someone called to say it’s too hot in back.

Traditionally, within minutes, one of the other four Flight Attendants who don’t seem to be able to talk to each other will call and say it’s too cold.

But I answer the phone and this time, it’s stupid: “We just found a passport in seatback 30-A.” No, it’s not the flight attendant that’s stupid—it’s the passenger who on some previous flight for some odd reason decided to stash his passport in the seatback pocket.

Before our flight, the jet had come in from JFK. Maybe an international arrival, and now someone is enroute somewhere without a passport.

That’s where you come in: you’re in line at Mexican Customs in Los Cabos, and you’re sweating like a fat lady in a vinyl chair, waiting, waiting, waiting—because the guy ahead of you in line talking to the taciturn Customs agent is suddenly aware that he doesn’t have a passport. Your vacation is on hold just a little longer because like me in the super market, you got in the wrong line (“Price check on lane seven!”) while passengers to your right and left are breezing through and claiming their luggage (and maybe yours), heading for the beach.

Sure, it’s going to be worse for him—without a passport he’s not getting back into the United States without a major hassle and, you hope as payback for your delay, a strip search. But the lingering question is, why would anyone put anything of value in a seatback pocket on a plane?

But you’d be amazed at what you’d find back there after a flight. Well, what someone else would find back there: I’d sooner stick my hands into a trash can in a crack den than risk the snot rags and barf bags or kids’ diapers or half eaten ham sandwich that will be stuffed in there.

 

Still, people for some odd reason nonetheless sit down, empty their pockets, stash wallet, iPod, keys, camera, travel documents, passport—you name it, into the seatback pocket as if it were their glove compartment on their family car (okay, there may be a ham sandwich in mine, I admit).

Never mind the hassles going forward to recover a lost item, a headache made all the more difficult because the jet will crisscross several thousand of miles before the discovery of a missing item is made (call the lost and found in Seattle, Chicago and New York). The important thing is that the Stupid One is delaying your vacation.

And unbeknownst to you—he may already have delayed you. Remember sitting at the gate well past departure time? I can’t tell you how many times five or ten minutes from pushback to a resort destination in Mexico or the Caribbean when the agent steps into the cockpit and says “we have a problem.”

Let me guess: someone confirmed on the flight is in a bar somewhere starting on the umbrella drinks and about to miss their flight to the actual resort. Why? Because they can’t read a ticket? Don’t know their own itinerary? Can’t do the math on a time zone change? Are intellectually low functioning and were finished off by the TGI Friday’s Bloody Marys in the airport bar?

Doesn’t really matter. The point is, if they’re not on board we get to sit at the gate while the ground crew sorts through the cargo compartments crammed with the luggage of 160 passengers to pull their bags off. That takes a while. You get to wait, I get to wait, both of our days becomes a little longer.

Yes, it’s the lowest common denominator that dictates when we leave and when you arrive in paradise.

But there is justice in the situation, as I witnessed once at a departure gate as I waited for my inbound jet. Airport police officers had pulled a couple off to the side as passengers boarded a jet for Cancun.

Apparently the man and woman had been to the airport bar, and the man had clearly had a few too many. Federal law prohibits the boarding of any passenger who even appears to be intoxicated, and the airline agents had done the right thing: when in doubt, call law enforcement to sort out the situation in accordance with the law.

Sorry ma’am,” I heard an officer say as the man was being detained, “he’s going to be placed under arrest for public intoxication.”

I couldn’t hear the exact back and forth between the steamed woman and the officers, but in the end, it seemed the officers weren’t the cause of her anger: she grabbed her boarding pass, shot a pointed glance back at her handcuffed partner—then boarded the flight.

Just as well: he’d probably realize in the Customs line in Mexico that his passport was missing anyway.