Just did a “pleasure” (for a guy who flies 170 days a year, that’s a stretch) trip to a major west coast city. Returning home, I was all set to board my flight when the earlier flight–still at its gate–was declared “out of service for maintenance.”
Oh no: passenger stampede.
That’s right, now everyone wanted to get on my flight–the next available–probably to protect their downline connection or to keep a tight schedule at their destination. Being standby myself, or even as a confirmed passenger, this is a major problem. So, now what?
Here’s where you can and must do travel triage if only to save your sanity, never mind your trip. Think.
You must plan ahead, and use your head:
Be aware of what’s going on. Sounds simple, but you’d be amazed at how many airline passengers, when faced with a major snafu such as a cancelled flight or weather divert, simply draw a blank: what next?
Here’s where awareness is crucial: I saw another aircraft being towed to the gate of the maintenance-cancelled flight. Then I heard the agents at that gate make a brief announcement, “We have located a new aircraft for this flight.”
Still, the stampede was on to the gate of the next flight.
Again, be aware of what’s going on: the next flight’s aircraft was at the gate, but you could clearly see that there were still bags coming out of the cargo hold. They were still unloading cargo from the inbound flight.
By contrast, the replacement aircraft being towed to the previous gate was completely empty, having been parked on the ramp or in a hangar. Which aircraft would be ready to depart sooner?
If you have a downline connection, that fact is key and you need to know this, you will know this, if you’re thinking and observing.
Still, if you must get on the next flight, you must change your boarding pass. Want to stand in the slowly creeping line to rebook? Or worse, as happens with some airports, be sent back outside of security to the ticket counter to rebook?
What’s the alternative?
Do you have the airline rebooking number? Not the airline’s toll-free number, the rebooking number. There’s a difference and you’ll need to find that number before you travel. It’s likely on the airline’s website, but if you can’t find it–call their regular toll-free number. Of course, this will be a frustrating exercise in phone tree navigation at exactly the wrong time if you’re trying to rebook, wasting precious minutes as others grab the few available standby seats ahead of you. So do it ahead of time and pre-program the number into your cell phone.
Then forget about the line–just call, and when you do, here’s another piece of crucial information: what are the departure times and flight numbers of follow-on flights? Tell them what you want–and decide on that before they answer.
A monitor gives you the best realtime information–and there are a dozen on-line services that will display the schedule on you phone or PDA for free.
Don’t hunt for a monitor, which will not likely be near whatever line you need to stand in for a new boarding pass–either write down the list of flights for the day ahead of time (so last century, really), or pre-program a flight monitor into your handheld device (welcome to the new millenium!).
Then you can call the rebooking number and specify exactly what you need without playing twenty questions with the reservations agent.

That way, you can accomplish whatever data changes must be made in order to receive a new boarding pass if you must change flights without waiting in line. Okay, you might do this while waiting in line just to be sure you’re not overlooked, but when you do reach that harried and overworked agent handling the long snaky line of irate passengers, all he or she has to do is print your new boarding pass and hand it to you. “Next in line please . . .”
No matter what, be aware of what’s going on. I quietly moved over to the gate of the maintenance-delayed flight, requested a seat on it and was given a boarding pass. Several other passengers did the same and discovered that thanks to the stampede on the initial announcement that “this aircraft is out of service,” this replacement plane would now be way less than full, with more room for the rest of us to spread out.
By contrast, at the next flight, the only seats to be had were middle seats and every seat on the plane would be full. Plus, whether those refugees from our flight knew it or not, their luggage would NOT be on their flight–it would still be on the original. Meaning their checked baggage would be arriving when we did–not when they did. Care to wait for your bags? Or, do you trust that they’ll be waiting for you at baggage claim when you get there?

Of course, unlike in this case, there may not be a replacement aircraft available. Which makes it all the more crucial that you have the re-booking number and flight schedule info: there are few standby seats on any flight these days. What you accomplish on the phone will grab you a seat even before those in line ahead of you could get one from the agent.
When we pushed back, I glanced at the refugee flight next door: still loading cargo. In essence, the passengers who fled to the new gate really would have been better off sticking with the original plan, plus they wouldn’t have been sitting in a crammed-full jet waiting to push back. And if they were really astute, they’d be dismayed to watch us push back ahead of them, with their checked bags on board, to arrive ahead of them.
So much for connections, and for expediting their travel. All because they weren’t aware and didn’t pre-plan their trip with all of the assets available at their fingertips:
1. Observe and listen at the gate and out the window of the terminal.
2. Have access to current schedules and flight numbers on a PDA or even a hard copy list.
3. Have the re-booking phone number available and use it to avoid lines and to speed whatever reservations changes you might need as quickly as possible.
That’s travel triage, but also, that’s common sense, something that sadly, seems to be in short supply at the airport. If you have the information you need and the assets to employ that information, you will be literally miles ahead of the crowd.


Some critics point fingers at the FAA, saying that there is a higher than historically normal number of inexperienced air traffic controllers replacing older, retirement-age controllers. But that’s only part of the story behind the worrisome statistics.
This firsthand look behind the Air Traffic Control curtain is unsettling at best, but the crux of the problem–or likely the optimum solution–is in this key statement:
From a public interest standpoint, the issue of “expeditious movement of air traffic,” recreational flyers’ access to airspace, and airlines’ operating costs are secondary to one overriding priority: flight safety.
Essentially, they’re doing the same thing I’m doing: carefully guiding an airplane through crowded terminal airspace. Whether that means 50 aircraft landing and taking off per hour or 60 per hour makes little difference to both of us–the key is that it’s done safely. The pressure on controllers to issue–and pilots to accept–visual clearances serves only to increase the rate of traffic flow, but introduces a measure of risk to achieve that goal.
This is an actual on-board display of air traffic. There are multiple aircraft converging with yours–some from above descending, some from below climbing, and many approaching from different angles. Plus, the Air Traffic Controller is looking at a regional, compass-oriented one-dimensional picture; you’re looking at three dimensions with you at the center, looking forward in your direction of flight–and you’re moving, usually in more than one axis.
Radar separation essential. Takes a bit longer. Doesn’t provide expeditious flow. Restricts the recreational pilots’ freedom.
What’s safest for him, and me, and you is this: positive radar separation. Not “visual” or “pilot separation;” rather, a qualified radar controller monitoring traffic and issuing instructions to both aircraft to ensure positive separation.

Most of what I’ve learned in over 17,000 flight hours–usually the hard way–applies on the ground in the big picture of life as well. Here are two primary lessons you can rely on whether you’re in either place:
Then suddenly those mountains seem higher and like the end of the runway, not so far away. What does that mean in real life?
I’ve had passengers tell me they “don’t worry” about flying because “when your number’s up, it’s up.” I remind them that when my number’s up–theirs is too. Because whatever applies to me applies to you when you’re on the jet I’m flying. And so it’s really not about me–rather, it’s about the hundreds a day who pay me to do what I do perfectly and in their best interest. Never mind what’s easy or convenient for me.
Okay, even if you don’t have the classic four piece set yet–when do you think is the time to do the preparation they’re counting on in order to have a smooth journey when they come on board with you?

Second, no one has succeeded yet in crossing any bridge before they come to it–and the weatherman ain’t going to be with you when you do. Those who depend upon “experts” making predictions of future outcomes based on past events will find themselves ill-served and alone if they base crucial decisions on a forecast–of weather forecast, financial, political or any critical issue. I prefer the simple way: assume the weather is going to be awful and prepare accordingly. What’s the worst case scenario, and how to I bail myself out when it comes to pass? Then, if the weather’s nice–oh well, we’re safe, happy, secure.
But if the weather’s awful: you’re a prepared. No one rewards you for fortune-telling; being ready for everything makes you the genius everyone was counting on you to be. As with number one above–it really isn’t about only you.
If you rely solely on the predictions of those outlining the future by peering into the past, you could be in for an interesting fight for your life well down the road.
Diligence is dull stuff, on the ground or in the air. People count on their pilot to do what is prudent and safe no matter what effect that has on the “free choice” or convenience of the pilot. I affirm the commitment passengers expect when they strap in behind me. It’s all a part of the duty that comes hand in hand with the privileges inherent in the position at the controls. Anything less is simply unworthy of the trust others who count on you have placed in you–in flight, and in life.
a sloping seven mile glide, ever downward and south toward home. Bound for DFW from the west coast, the captain’s voice my own, says “we’re eighty nautical miles from touchdown in Fort Worth; be on the deck at half past.” and on it drones with the same spiel as ever, but the music gets louder each mile, drowning it out.
It’s a tedious trip west to east to south, like the ride from The Stockyards to Tanglewood, or God forbid, the Far Southwest side on Bryant Irvin where any time of day, never mind rush hour, it seems like forever: there’s just no hypotenuse. East to west, or north to south but not north to southwest in Cowtown, not without a lot of pain and aggravation. But come down easy, that’s how you get home. There are no shortcuts.
The mayor once said with a hang dog tired face it’s so bad you could change a tire in a Cowtown traffic jam and not lose your spot, and he wasn’t even talking about trying the mythical hypotenuse between the North Side and the southwest Mecca of Hulen and Tanglewood. Really, it’s not so far away but just hard to get to yet home is definitely worth the trip.
A hundred plus people follow me down in the back, some coming home and humming the same tune. Picture my wife’s Paschal mafia: they graduate and scatter to the four winds—but they return sooner or later. So there are the inexorable five year milestone reunions at Joe T’s or the Stockyards Station or anywhere Fort Worth that’ll hold the returning classes; hugs, backslaps, “so good to see you!” but because so many seem to move back eventually, and we see them weekly anyway at Thom Thumb on Bellaire, what’s the big deal?
We slip between big-shouldered thunderheads marching out of the west toward Fort Worth, casting a bruised blue shadow across a red sky sprawling east like a dome you can see best atop Reata, the bustling crisscross of Sundance Square below. Storm’s coming with one inch raindrops plopping an inch apart, but nothing’s perfect and who knows? Maybe it’ll hold off till we get there, and we need the rain nonetheless.
Things look bigger the lower you go and now the swaths of green and brown and lakes of blue define themselves like individual musical notes on a scale but now you don’t need them: there’s DFW and you’re cleared to land. More hands and feet on the controls, working less with science than art, riding the familiar tune whose beat is like that of your heart. Close your eyes and see the flow of red tail lights snaking down the main artery to Fort Worth.
Slower, down to earth but still, the music will carry you home. The steel and glass on Main and Commerce rise straight backed and tall, waiting. Patience, slowly, mile by mile, the music will carry you home.

Do they really know, or are they just telling you what they see, rather than what’s real?
Can you really have faith in either art or science claiming to transcend the barriers of time and space and help you understand the future? I guess some people do, because they continue to ask the experts for a vision or at least a forecast.
And information is always good, with a catch: predictions, visions and forecasts are all helpful, but nothing beats realtime information. What’s happening right now? What’s happening on the path ahead this minute, this second?
Fine a place to hold off to the side until the storm passes. Of course, that presumes we’re talking about a “passing storm,” not anything permanent.
And the only thing predictable with perfect reliability is that things will continue to change. Opportunities for safe passage vanish in an instant and there you are, nose to nose with big trouble. With the escape path blocked. With no options but straight ahead.
I knew this was going to happen. So we have a couple tons of fuel to spare–we can outlast the storm. We can go the extra miles around the tumult and so just not care what it does in the near term–or ever.
Well folks, slight delay here as we give trouble a wide berth. We didn’t worry too much in our flight planning as to whether there’d be problems along the way–rather, we just planned on it. And so we have the range we need to keep life smooth for all of us.
That’s life. Craziness is fine, as long as you’re just a casual observer and can step around the insanity. Forget the soothsayers and stooges telling you what they think you want to hear. You already know what you need to dodge the thunder.
Being the captain, I think I hear it more than most but all flightcrews get a fat share of the “are we there yet” question–especially at night. I might hear it from a bored F/O with a tired butt aching from sitting in the cockpit for hours, or often a call from the cabin from a flight attendant wishing the time until deplaning was an hour or two shorter because passengers are asking them that question over and over.
And I usually answer, “yes we are” and add “open the door and plunge to your death” but only in my head for that last part. But the impact of the question comes not from the answer–in my head or what others hear–but rather in the reality: we don’t really know where we are.
And at night, there aren’t any visual cues outside to define an approximate position (there’s the Mississippi!) or even direction of flight (the sun’s off our right wingtip, it’s afternoon–we’re headed south) to orient oneself. So it becomes even more glaring that in the absence of any real or definitive position, no one seems to mind plunging through the darkness at the speed of a shotgun blast in a metal tube with thousands of moving parts.
I’ve seen from the cockpit the groups of people and cars below watching us landing and have often thought, as they park and wave from the exact spot where we’d impact if we landed short, that it was the former–a greater faith in the institution of piloting and aviation than I have. Which is a convenience item–bored? Let’s go watch airliners land.
The very nature of travel–like life itself–is an extended process. While there’s always a point of embarkation in both, the waypoints en route are significant only in relation to the end of the route. How close is it? How soon? And is it where I meant to be?
I’ve done my freefall then looked up to see a tangled mess of a parachute above my head, hard brown dirt racing up from below at terminal velocity. And besides a fleeting thought cursing the chute packer–at least till I recalled packing it myself–the only significance of my unwinding altimeter was not where I was, but rather how much time I had until I inherited the Earth in a big way. And so I really didn’t want to know “are we there yet,” figuring the end would be apparent enough when it happened.
That’s why I really don’t care where we are, only that we’re safely on our way to exactly where we planned to be. And the “plunge to your death” addendum I’ll add silently after your annoying question “are we there yet”–which is really asking “how much longer”–is born of firsthand experience, so trust me when I tell you on both counts: you don’t want to know.


Of course, the flight attendant’s call isn’t to pass along the special knowledge Mr. 4B’s office has forwarded (busted! we’re holding for the fun of it) but rather to give us a laugh while also letting us know that the typically self-righteous know-it-all’s are being themselves which is to say, a pain in the ass.




So I will make a P.A., not for the backseat drivers but just to prepare the crowd for the delay–which is all we can be sure of at the moment. Plus, it seems to me best to make no promises or predictions because I realize how frustrating it will be if after a few minutes, I have to explain why what I just related is now irrelevant. And, I need to have my attention and concentration back in the cockpit so as to not miss a single clue in the arrival puzzle that’ll get us in earlier, or any weather awareness via radar or reports from a half dozen other airfields that when put together, give me a clearer picture of our best course.
Maybe now you can help me out by explaining to the Dunder-Miflin guy seated next to you steaming over the delay exactly why I’m not saying much, plus what you now have a pretty good picture of up front. I’ll get to you as soon as I have a free moment and something definitive to say. Which for me would be “flight attendants, prepare for landing.”
We’re flying creatures of the season, consciously or not. Unlike birds, though, despite the plumage, we transcend the simple “south in winter” edict and scatter to the corners of the globe in summer. But like landscape, we seem to brighten up as we warm.
Maybe it’s because there’s more leisure travel that the colors are brighter. Perhaps folks match their demeanor with their color scheme–dead serious drab dressy for work,
Bust let’s cut loose a little on vacation, right? And the destination, not the journey is the matchup:
It’s that place you hold in your mind’s eye that’s the wardrobe match-up. Sure, that might clash a little en route, or maybe it’s even supposed to
at least not as long as there are no natural predators around. Mostly, though, we seem to ignore the “now” part of getting there and picture ourselves wherever we’re going. Which is fine–I do it too
But the part that would be a shame to miss is the color en route. Because it seems like around early to mid-May, the landscape wakes up too and furious colors erupt as if making up for lost time. There are parts of the country whose colors may stay roughly the same, but the bright light of a tilted earth in this hemisphere’s summer casts a more brilliant spotlight deepest colors.
Same on the surface, too, if you stop and look. In the flight crew business, surface transportation in a strange town is typically on foot–which gives you time and proximity to take the up-close look at the colors of summer. Lousiville goes all out with their flowers
Block by block I stumble into someone’s flower beds, finally awake and blooming. Not to say, though, that the Big Picture landscape from altitude is any less dramatic:
The badlands of Utah and Arizona seem to gain their second wind in Spring, with deep colors that from miles above seem to be painted with a heavy brush.
Just a few days (and in my case, a few thousand air miles) later, the fury of the yellow dots fade (I checked) but for this slow moment, what could be brighter?
That of course adds to the colors on our radar map display as well, another sign of the season.
But that’s okay–a few hundred extra miles in a week is no big deal, and the view, as with the short-lived flowers, is worth appreciating while you’re there. And the closer you get to the ocean, the more rambunctious the towering cumulus gets.
In hot weather, flying in Florida reminds me of the South Pacific where the thunderstorms were so tall you couldn’t even see the tops–you just went around them.
That’ll be gone by the end of summer. And so will the flying chameleon: it’ll be back to the drabness of bundled layers, colder weather, duller light and subdued colors.
. . . but since it’s summer and the season to enjoy a colorful excursion, I’ll be thinking this:
Safe and colorful travels, whether at 2 miles per hour or 500. Enjoy.

The fact that they can be separated from you by the TSA is scary enough unless they understand the process. Plus, whatever stuffed animal or toy they may carry for personal reassurance is going to have to be scanned separately. Talk it up ahead of time! Make it a game–“you’re going to walk through the arch between mommy and daddy.” There may be a magic wand involved (see above). Teddy’s going to ride the conveyor belt inside a duffle bag (please do–I’ve seen stuffed animals caught in the rollers and shredded to the horror of a little one).
If possible, tag team: one parent goes through and waits for the child or children on the secure side. Never send a child through first to wait–if you’re detained for further screening, you will be separated from your unsupervised child.
Hand carried items: this is a problem. You’ll have enough to carry just to support a child’s travel, so try to minimize loose items by making sure all hand-carried bags have some type of closing device to keep items inside. Open containers or bags will inevitably spill their toys, crayons, books and food when jostling through the security screening machine. Backpacks for elementary school aged kids make sense: they can carry them and still have hands free, and backpacks can be closed with drawstrings and zippers.



Maybe–but only in the airport food court. Dragging this messy meal in flimsy containers on board–especially given everything else you have to carry–is a bad idea. There’s really no elbow room on board, which kid’s require to eat like kids do, plus there’s no way to contain the mess or clean it up afterward.
In the above-linked discussion, I make this important point: it’s not about eating on the plane–it’s about not being hungry. If you can’t feed your child right before the flight, be sure to have non-perishable, non-crushable or non-spillable snacks stashed in your hand-carried bag. Don’t count on any in-flight snacks which may not be kid-friendly (Does your toddler like beef jerky? Potted meat?) and are subject to the on-board service schedule and availability: once they’re sold out, that’s it.
Bring snacks and water for everyone. Again, don’t count on the inflight service which may be delayed or in case of turbulence, canceled altogether. Bring what you and your child will need!
You’ll need to be prepared: bring something to drink in a container. Flight attendants are required to collect all service items in preparation for landing and so will not be offering or serving any beverages.
Much easier than having to call the hotel and prepay the shipping for a somewhat threadbare but much needed bear. Trust me. Check seatback pockets thoroughly too for things you or your children might have stashed and forgotten about.
The only difference in the “matter” is in quantity, not content (well, Uncle Fred likes anchovies, but still). Yes, it’s your cute little one, but it still is what it is and everyone on the plane wants to not share the experience and scent.


