Archive for the airline passenger Category

Now With New Videos Embedded!

Posted in air travel, airline, airline industry, airline passenger, airline pilot, airline pilot blog, aviation with tags , , , , , , , on June 5, 2021 by Chris Manno

An Airline Pilot’s Life just got better: 15 embedded videos of commentary and photos from first solo to supersonic solo to airline captain upgrade and more!

The links are embedded in the Kindle edition and accessible in both paperback and hardcover through a QR code. Here is a screenshot (the links are active in the Kindle version:

Live the adventure, firsthand, with narrative commentary, photos and video. Here’s a sample:

Live the flying with your own copy; makes a great gift!

Just CLICK HERE for the Amazon order page.

An Aircrew View of 9/11

Posted in 9/11, air travel, airline industry, airline novel, airline passenger, airline pilot, aviation, flight, flight attendant, flight crew, travel, Uncategorized with tags , , , , , , , on September 9, 2020 by Chris Manno

We never forget, those of us who were airline pilots and flight attendants on that awful September day. Since then, we’ve added to our aircrew ranks a whole new generation of pilots and flight attendants who were just kids when the twin towers fell. And yet, they are part of the aircrew tradition, inner circle, and the sacred trust to never, ever forget.

Here’s what that cataclysm looked like from the crew view on that day. Those who were crewmembers will remember, those who are new crew will live it in a way like no others, because this is their realm and their legacy to carry forward. And those who aren’t in the crew ranks, well, here’s what that fateful day was like.

From Air Crew Confidential: The Unauthorized Airline Chronicles, the new release from Dark Horse Books:

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Fallen

            “Why?”

            “Yes, why,” Mandy repeated into the handset. She hoped she didn’t sound peeved, but she was. “Why are we descending?”

            And descending fast, barely fifteen minutes after climbing and leveling off at cruise altitude.

            “Why,” the first officer repeated, then she overheard the captain talking in the background. “We’re not exactly …”

            More garbled cross-cockpit talk that she couldn’t make out. But it sounded urgent. We’re not exactly sure? How are the pilots flying the plane “not sure” why we’re descending?

            Gary poked his head out of the forward galley curtains, hands upraised as if to echo her own what the fuck? Mandy searched his eyes but couldn’t decipher the fine line between annoyed and concerned. But Gary wasn’t smiling.

            “Look,” the first officer said at last. “We’re pretty busy. We’ll call you back when we can.”

            The interphone went dead. The engine roar rumbled back to a whisper and the nose dipped lower. The seatbelt sign chimed on.

            “Your guess is as good as mine,” Gary commented quietly in passing. He checked the seatbelt and passengers in First Class as Mandy made her way down the long aisle to do the same in coach.

            There was at least another two hours of flying time left. Descending? Why? What don’t we know? What don’t they know?

            “Miss,” a passenger held up his hand like a kid in a classroom as she passed. “Why are we going lower?”

            She made her face blank..

“Oh, just routine,” she lied, now wavering herself on the razor’s edge between annoyance and concern. “Fasten your seatbelt, please.”

She scooted aft before he could ask another question. Turbulence rocked the jet. A couple passengers let loose an “oh!” and one cursed.

Darcy met her in the aft galley.

“This is weird,” she said.

Mandy nodded.

“I called up front. He said they’re busy, will call back.”

            The P.A. crackled. Background noise from the cockpit filled the speakers, scratchy, distant.

            “Ah, folks, from the cockpit …”

            Just spit it out, Bill. Or Bob, whatever name applied to the interchangeable pilot man in the left seat. They were terrible at ad-libbing announcements. The P.A. went dead.

            Mandy crossed the line back to annoyance. Come on, guys, give us some idea of what we’re doing. The cabin interphone chimed.

            Darcy grabbed the handset just a nanosecond before Mandy could reach for it. The rudder fishtailed and the rear of the plane swayed.

            The groan of hydraulic motors driving the slats forward and down from the wing leading edge shook the cabin.

            “He says we’re in a holding pattern,” Darcy said at last. “Landing at Billings, Montana.”

            What? Why, Mandy wanted to ask but held her peace. Why Billings, and why holding for Billings? There couldn’t be more than two aircraft inbound to that Podunk in an entire hour. 

            “Okay,” Darcy said. “You’re sure?”

            Sure about what? Mandy sighed. She’d actually dialed Crew Sked that morning, but decided to save the sick call for the baby shower Saturday instead. Now she wished—

            “He says Air Traffic Control has ordered all aircraft to land immediately,” Darcy said quietly. The aircraft slowed and the deck became level again.

            “What? Seriously? Why.”

            “He didn’t say.”

            “Ah folks,” the P. A. rasped from the overhead speakers, “This is the captain again …”

            Just talk, she wanted to scream. And never mind ‘this is the captain;’ don’t you have a name? Aren’t you ‘Captain Smith,’ or Jones or Miller or whatever no-name name pilots always have?

            “We’re diverting into Billings, Montana, because …”

            Now they’d go illegal for sure, run out of crew duty time, and be shipwrecked in Billings-effing-Montana. Should have just stretched the sick call through Saturday and—

            “… because the FAA has ordered all aircraft to land due to some sort of national emergency.”

            What? Call lights began to chime in the cabin.

            “…. Ah, we don’t have any more information than that at this point in time …”

            A hydraulic pump whined again. The aircraft floor seemed to buoy upwards. Flaps. And glancing out the window, ground details spelled out ‘we’re pretty close to landing.’

            “We’ll have more info for you as soon as we get on the ground. Flight attendants, prepare for landing.”

            That’s it? What the actual frig was going on? She turned to Darcy whose eyes were wider than she’d ever seen on a human. The air grew warm and stuffy, probably because the first officer hadn’t pre-cooled the cabin for the unplanned descent.

            “Fourteen-F” Darcy said carefully, her voice quavering. “Got a cellphone signal. He’s says there’s been a terrorist attack on New York City.”

            Two plus two, Mandy thought; national emergency, terrorist attack. But where do airliners fit in? She set the thought aside and did a final cabin walk-through. The scowling air noise doubled in strength, then the main gear thumped into place with a thud that shook the floor beneath her feet. They were very, very low. Her cellphone buzzed in her pocket.

            “At least two flights hijacked. Are you okay? –Dad.”

            The blood drained from her head. Attack? New York? Hijacked? She plopped down on the jumpseat next to Darcy and strapped in. She handed Darcy the cell phone, flipped open like the wide jaws of a faceless joker. A faceless, heartless joker. Darcy covered her mouth and closed her eyes.

            Fight it, Mandy urged herself. You’re looking at this through a straw, seeing only a tiny bit of the picture. Classmates all flying today too—what if? If you’re going to predict the future, at least make it something good. Kerry’s based in New York now; Samantha just transferred to Boston.

            The interphone chimed and Mandy snatched the handset from the cradle.

            “Mandy in back,” the words floated out of her mouth on their own, out of habit only, her mind flying fifty miles ahead of her heart, threatening to implode. What if?

            “My partner says we lost one of ours,” Gary said. “Into the World Trade Center.”

            She dropped the phone. Darcy picked it up and replaced it on the aft console, then stared at Mandy. She shook her head, covered her eyes.

            Rolling, turning, more flaps; tears—no, stop that. Later, maybe later. Avoid the eyes looking backwards, the passengers wired like copper, conducting an electrical current of worry and concern over fragments of details discovered as cell towers answered when the airspeed slowed.

            We lost two of ours. Into the World Trade Center.

            A molten core, boiling tears of fear and knowing sadness, threatened but Mandy kept the lid on. There was a job to do, procedures to walk through, and things to disarm and stow and check and report and not think, please god not think but just do.

            Into the World Trade Center.

            They taxied in forever, it seemed. For heaven’s sake, the airport wasn’t that big! She peered out the round exit porthole and a line of jet tails stretched to the edge of the runway—five, six? He couldn’t count them all.

            “Boston,” Darcy said, holding up her phone. “CNN says it was our Boston flight.

            And Mandy knew, just knew. The she could not forget what she’d learned from Aunt Coreen after her cousin had taken his own life.

            “There’s that second or two,” Aunt Coreen had said, “When I wake up. Just a few heartbeats, really, when I don’t yet remember what happened, that he’s gone.”

            These, Mandy decided, were those seconds, heartbeats. She didn’t quite know yet. And she didn’t want to wake up, not to the loss, the grief, the fear and pain.

            And the certain knowledge that nothing would ever be the same again. More taxiing, turning, creeping, slow. Still moving. The certain knowledge that there was pain and loss, and it wouldn’t go away. Ever.

            Darcy took her hand and squeezed. Mandy squeezed back and savored the last few moments of peace before she’d actually have to know, to own, and never forget.

Copyright 2020 All Rights Reserved

From Aircrew Confidential: The Unauthorized Airline Chronicles

Available soon in paperback and Kindle (pre-order HERE).

An Airline Pilot’s Life named “Best Non-Fiction 2020.”

Posted in action-adventure, air travel, airline, airline novel, airline passenger, airline pilot, book review, books, reading with tags , , , , , , , , , on August 29, 2020 by Chris Manno

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Amazon #1 New Release An Airline Pilot’s Life was named “Best Adult Non-Fiction of 2020” by the N. Texas Book Festival.

Book sales continue to surge as readers discover the opportunity to live firsthand the in-cockpit experience of flying a military jet, then a three-decades-long airline pilot career, most of it in the captain’s seat. “An Airline Pilot’s Life is the real deal,” says Literary Review.

Grab your copy, paperback or Kindle, from Amazon Books.

Just CLICK HERE.

Then, strap in, and let the dream take flight.

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An Airline Pilot’s Life: Windshear Flashback.

Posted in air travel, airline industry, airline passenger, airline pilot, airline pilot blog, aviation, wind shear with tags , , , , , , on June 11, 2020 by Chris Manno

Not every airline adventure–or misadventure–made it into An Airline Pilot’s Life, if only for the sake of controlling the page count. You can read an excerpt from the book that puts you in the DC-10 cockpit for my first copilot landing at LaGuardia in this month’s Airways Magazine.

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Meanwhile, here’s an incident where we tangled with windshear on approach to Raleigh-Durham Airport and to be honest, I wasn’t sure we’d successfully escape. Read on:

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The weather at Raleigh was iffy, with thunderstorms moving from east to west, towering cumulus that ranged in height between twenty-five and thirty thousand feet. That, in the context of airline operations, was simply North Carolina in the summertime.

MD80

 

The MD-80 cockpit felt crowded with three of us crammed into the small compartment in the pointy end. It wasn’t unusual to have a jumpseater but for some reason, the space that day seemed too small. But, the back of the jet was equally crammed with all 142 passenger seats full, so the extra pilot on the jumpseat, who was actually an FO I’d enjoyed flying with in the past, was a reality so he could join some buddies in Raleigh for a golf outing.

Enroute, my excellent, experienced, retired Air Force FO requested the Raleigh-Durham Airport weather. That flight segment always seemed quick to me, maybe because I was more accustomed to the longer Seattle or Boston legs out of DFW, so I was glad he’d gotten an early start on the weather.

“The airfield is clear,” he said, and handed me the weather that our onboard printer had spit out. I glanced at it with my non-engineer’s pilot eyes: Instinct mattered as much as data, to me. I looked for the big picture, the hidden details, like what signs are there foretelling what’s to come. Pressure falling rapidly, towering cumulus northeast. Yeah, the airfield’s clear—but. Something felt wrong.

flight 1

“Let’s plan flaps 28,” I said, which doesn’t sound extraordinary: the MD-80 standard approach configuration was 28 degrees of flaps because it saved fuel. I didn’t hold with that, personally, having flown the MD-80 for twenty-plus years myself. There were less times when 28 was actually required than not, and I liked having the power up on approach because of the added drag of 40 flaps because it made for better go-around response under normal circumstances.

But “what wasn’t there,” what the weather report didn’t explicitly state, gave me pause: flaps 40 meant flaps 15 for go-around, which was extra drag we wouldn’t need if there was a hint of wind shear. Flaps 28 was less drag on the approach and since it would be paired with flaps 11 on the go-around, if we were to fly a go-around, which was also an extra margin of performance we might be glad we had. Layers of thinking and prevention, that’s all part of the captain’s job.

We started a long enroute descent straight into runway 05L. We’d briefed the approach as an ILS, my preference, even though the weather was currently VFR. I always prefer the precision approach and the missed approach, myself. That way, if we request the ILS, there’s no ambiguity about what we’ll do on the missed approach. So many pilots brief “Missed approach will be with the tower” which is really no brief at all. More importantly—and I often have to correct this—if you’re cleared to fly the ILS, you’re expected to fly the published missed approach, not “go with the tower.”

Ahead to the east of the field, the sky darkened to a bruised blue and clouds stacked well into the stratosphere. We had a good radar paint ahead which showed just enough mileage between us and the storms to execute the missed approach if needed. The winds seemed steady off the nose, maybe even increasing slightly, which foretold the approaching gust front from the storms east of the field.

We never saw it coming: below a thousand feet, in clear air, with the runway in sight, we lost over twenty knots of airspeed instantly and began to sink. In a heartbeat, the WAGS (Windshear Alert And Guidance System) sprang to life, commanding a pitch-up and calling out “Windshear! Windshear!”

I kicked off the autothrottles and I was already hand-flying, so I aimed the nose towards fifteen degrees of pitch and firewalled the throttles. Still, we continued to sink, even at maximum thrust from both engines.

“Fifteen degrees,” my FO called out to cue me, “We’re still sinking, airspeed minus ten.”

I caught the five-hundred foot marker on the radio altimeter tape out of the corner of my eye. Shit. And we were still sinking.

We’d been ambushed: an outflow boundary from a thunderhead behind us had tossed us a huge tidal wave of tailwind. Slowly, gradually, we regained flying speed and crept skyward at barely two-hundred feet per minute. We cleaned up, executed the missed approach and as we did, we requested clearance direct to Norfolk. We cruised the twenty minutes to Norfolk in relative quiet.

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“You just never know,” I told my FO as we taxied in to a gate at Norfolk. He just nodded. We’d done everything correctly, but: you just never know. You’re vulnerable on approach, dirty, slow and low and I was just glad for my instinctive bias towards flaps 28, just based on a hunch.

The jumpseater actually deplaned in Norfolk—said he’d rent a car and drive back to Raleigh, even though we’d be returning there ourselves after refueling. About half of the passengers deplaned too, because I guess they’d all had enough flying for the day, especially with the closeup look at the dirt a few miles from the Raleigh runway.

Procedures, instinct and luck—a little bad luck and a lot of good—and we made it to Raleigh a few hours after the storm had passed. Sometimes, it’s just that way.

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Get the full story–read the true story that is Amazon’s #1 New Release in Commercial Aviation:

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From Amazon Books–just CLICK HERE.

Kindle ($5.19) — Paperback ($17.99)

 

“The Best Of” Airline Cartoons

Posted in air travel, air travel humor, air traveler, airline, airline cartoon, airline passenger, airline pilot, flight attendant, flight crew, passenger with tags , , , , , , , , , , , , on June 2, 2020 by Chris Manno

Are you a pilot, flight attendant or passenger missing the good old air travel world that is only now creeping back from the screeching halt of demand that’s grounded most flights? Looking forward to getting back into the sky? Well, here’s a cartoon glimpse at what we’re all missing. Enjoy.

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Nowadays, people seem to judge others more than ever, questioning why anyone’s flying–ignoring the fact that they are too. And it even looks different today.

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The airport itself is open, but the concessions are mostly a ghost town.

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Crewmembers can expect enhanced security screening.

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Boarding is much less crowded.

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Inflight, it’s much the same as ever.

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The pandemic is a factor, but there are differences.

air corona virus cabin environment

After your flight, please remember:

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And know that your crew is waiting to welcome you back aboard.

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Want to get a firsthand, behind the scenes look at crew life? Here’s your chance to live the airline crew life:

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It’s Amazon Books’ #1 new release in Commercial Aviation: an insider, firsthand story of flying from years as an Air Force pilot, then into the cockpits of the world’s largest airline for over three decades of flying, most as captain, around the country and the world. You’ll live the cockpit experience firsthand, fly the trips, the aircraft, the approaches and more.

Get your copy from Amazon Books in Kindle or paperback format.

Just CLICK HERE.

 

 

An Airline Pilot’s Life Now Available In Paperback & Kindle.

Posted in air travel, airline industry, airline passenger, airline pilot, airline pilot blog, airliner, aviation, crewlife, flight attendant, flight crew, flight training, pilot, travel with tags , , , , , , , , , , , , , on May 24, 2020 by Chris Manno

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This is the true story that is Amazon’s #1 new release in Commercial Aviation, now available in paperback! Now you can live the pilot’s life yourself, from early years flying gas-powered, control line aircraft, to soloing in a Cessna 152, to USAF pilot training and soloing a supersonic T-38, to many years as an Air Force pilot in the Pacific, to American Airlines and a decades-long airline pilot career around the world, most of it as captain.

You’re in the pilot’s seat, living every step of the journey, hands-on, first person; the unvarnished truth that is the reality of a pilot’s life.

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Critics have called this “the real thing,” “an extraordinary adventure,” and “the closest most of us will ever get to flying a jetliner.” It’s all here, from the flying the DC-10 to captain upgrade to the MD-80 left seat, to instructor/evaluator, pilot union elected officer, to the Fokker-100 and eventually, the 737-800.

Live the dream yourself, every approach, every tight spot, every behind-the-scenes adventure in a vivid, fast-paced real life story.

Get your copy from Amazon books–just CLICK HERE.

Then, let your first-person adventure begin.

From Goodreads: “Reading this book, one learns what goes into the making of an airline pilot, as well as what is in the heart and soul of an airline pilot. I highly recommend it on both counts.”

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Sneak Preview: “An Airline Pilot’s Life.”

Posted in air travel, airline, airline passenger, airline pilot, airline pilot blog, airport, aviation, crewlife, pilot with tags , , , , , on February 2, 2020 by Chris Manno

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Here’s an excerpt from the true story, An Airline Pilot’s Life, scheduled for release in March from Dark Horse Books. This story puts you in the captain’s seat in the cockpit of the world’s largest airline.

In this excerpt, you’ll fly what turned out to be a hair-raising approach into a lifelong lesson you–and every pilot–will never forget. The book will be available on Amazon.com next month. Now, strap in and let’s fly.

 

Chapter __

“Maintain two thousand till established, cleared back course localizer runway three-two, contact tower,” the approach controller said in a bored monotone.

Ahead, the McAllen Airport crept onto my map display. My FO read back the instructions, then checked in with the tower.

“American 1410, you’re cleared to land runway three-two,” the tower controller said. “Previous arrival reported patchy fog over the south end of the field.”

That was the problem with McAllen Airport: they only had a non-precision approach—the back course localizer—for landing north. The descent minimums were much higher than on a precision approach, which meant if we didn’t see the runway at a higher altitude, we couldn’t land.

A precision approach like a Cat 2 would let us descend to a hundred feet, at which point we’d likely see the runway. We’d just flown a Cat 2 approach on a Charlotte turn before the McAllen flight due to fog in Charlotte. We were ready to do the same at McAllen, but the precision approach was only from the north end, and that approach would have a tailwind that was beyond our American Airlines limitations.

I’d called the dispatcher before we left DFW to discuss the runway conundrum: the only sure bet was a precision approach. But, as was typical of McAllen weather, the fog usually blew by in waves. If we were lucky, we’d reach the runway in a gap in the clouds. If not, we’d just go missed-approach and divert to our alternate. We’d planned to carry plenty of fuel for that.

After I talked with the dispatcher, I spoke with another captain, a former AirCal pilot I knew from my merger work a few years earlier.

“Yeah,” Steve said, shaking his head, “Fog in the Rio Grande Valley. We’re headed to Harlingen and the same low viz.”

“Well,” I said, “What’s your alternate? We’ll see you there.”

We both laughed, then filed out of Flight Operations for our departure gates.

After the approach clearance, I pressed the arming buttons for the Cat 2 approach, then glanced at the FMS (Flight Management System) “Progress Fuel Prediction” readout. I always did that when cleared for the approach to decide what our options were if we couldn’t land and went missed-approach. Options were all about fuel, which determined flying time available.

We were way ahead on fuel, meaning, we had much more than we needed to complete the approach, fly the missed approach and divert to our alternate and still land with extra fuel.

Knowing that the visibility at McAllen would improve and degrade in cycles, I believed we’d have enough fuel for a second approach, if we wanted to do that. Or, we could simply divert after the first unsuccessful. I wondered what Steve was doing on his approach into Harlingen, where the weather always seemed to match McAllen. That was why we chose San Antonio for an alternate rather than Harlingen, and so did Steve.

“Looking at the fuel,” I said cross cockpit and I pointed at the FMS fuel prediction, “We have enough fuel for a second approach, with clearance on request to San Antonio on the missed approach. Are you comfortable with that?”

“Comfortable” was the key word: not “okay,” which to me meant I can stand it but I don’t like it. “Comfortable” meant my FO felt there was no worries in the idea. And he agreed.

“In the event of a missed approach,” my FO told the tower, “We’d like vectors to a second approach, with clearance on request to San Antonio afterward.”

“I’ll relay that to approach,” the tower controller said.

As we neared our descent minimums, there was no telltale lightness or gaps in the fog—just depthless gray. I executed the published missed approach and as we climbed past the departure end, the fog vanished. We’d been a minute too early for the fog bank to blow by, but that was encouraging nonetheless because we’d possibly catch the gap on the next approach.

I glanced down at the fuel prediction once again before committing to the approach and also checked with my FO.

“Are you okay with another approach?” I asked. “We could just bail out to San Antonio now. It’s no big deal.”

But he agreed: we had enough fuel to fly this second approach, go missed-approach and fly to San Antonio and still land with extra fuel.

But, at the minimum altitude, we were still in thick gray fog. Again I executed the missed approach and my FO told tower, “We’re ready for clearance to San Antonio.”

The tower controller acknowledged the request and told us that departure controller was ready with that clearance.

We switched frequencies and as we climbed to our enroute divert altitude, the FO made contact with departure control.

“Climb and maintain ten thousand feet,” the departure controller said.

That would have to change. We’d planned a much higher cruise altitude to ensure a minimal fuel burn. With the ten thousand foot cruise altitude set in the FMS, the fuel prediction showed us to land with less than planned fuel.

Then the same laconic voice on departure control frequency stabbed me in the heart.

“Be advised that San Antonio is calling their ceiling and visibility zero,” he droned. “They’re not accepting arrivals. State your intentions.”

Just like that, we were instantly screwed and I knew it. The fog had rolled up the Rio Grande valley much faster than our weather shop and dispatch had predicted. I desperately needed that two thousand pounds of fuel we’d burned on the second McAllen approach, but it was long gone. And if we’d left those fifteen minutes earlier, we might have made it into San Antonio. There was no one to blame but myself, because I’d made the decision to fly that second approach.

“How’s the Austin ceiling and viz?” I asked the controller. Less than fifty miles more flying beyond San Antonio. If we could get a higher altitude, we might conserve enough fuel to land in Austin with an uncomfortably low fuel total, but what were the options?

“Their ceiling and viz are dropping rapidly,” the controller said. “You’d better plan minimum time enroute.”

We coordinated a higher altitude but the fuel prediction still showed a frightfully low fuel total at Austin—if we beat the fog rolling up from the south.

I’d failed Cecil’s second dictum, “Know when to get the hell out of Dodge.” If we couldn’t land in Austin, the next option was Waco almost a hundred miles north. That arrival fuel total would be horrifying, if we even made it that far at all. I’d relied too heavily on the FMS technology and not enough on my instinct, which usually was, there’s nothing you’re going to see on a second approach that you didn’t see on the first. Just get the hell out of town. The MD-80 didn’t even have a fuel prediction function.

There was no panic in the cockpit, though we both knew instantly what we were up against. There was just intense concentration, with an ample side order of tension.

We climbed into the twenties, then I had another critical decision to make. Do I pull the power back to an endurance speed that burned minimal fuel? That would add time to our transit, which could mean the difference between landing before the relentless fog bank swallowed up the field and having to race further north.

The longer we waited, the cooler the evening air would become, and that was the insidious culprit: the fog wasn’t really “moving north” so much as the temperature-dew point spread was diminishing as the sun set. When it reached zero, there’d be fog, from the surface to at least a thousand feet.

It was an all-in bet, keeping the engine power high to minimize enroute time, albeit at the expense of arrival fuel. The new landing fuel prediction was about half of what I’d normally accept, but the minimal time gave us at least a fighting chance to fly the approach and find the runway at descent minimums.

We entered a long, shallow descent toward the Austin airport. I held the speed at two-hundred-fifty until just about twenty miles out, then we “threw out all the shit,” as Coker would say, dropping the gear, the boards and the speedbrakes to slow to approach speed. We broke out of the overcast well above minimums, which was a huge relief, then I flew her to a normal touchdown.

I don’t recall ever being so glad to slow a jet to taxi speed as I was that night. It had been a hell of a day, a long one at that, including three Cat 2 approaches, two go-arounds and a divert at emergency fuel levels.

The passengers never knew the ugly details, other than what should have been just over an hour of flying time turning into nearly three, plus ending up in Austin instead of McAllen. Nor did the flight attendants, really. There was no point telling either of them, as far as I could see.

I told the agent we’d need crew hotel rooms for the night, because we were done. We’d been on duty for twelve hours and besides that strain, the uncertainty of the Austin divert left both of us in the cockpit fried.

The agent invited me inside to operations where the dispatcher was on the line.

“Captain,” said a female voice I didn’t recognize. She must have taken over the shift from the original dispatcher. “We’re going to refuel you, then you’ll fly the passengers back to DFW.”

“No,” I said. “That’s a bad idea. We’re both done for the night.”

“We need you to fly these passengers back to DFW.”

“That’s not a good idea, so, no.”

“Are you refusing a direct order from dispatch?”

She must be new, I thought to myself.

“Call it whatever you want,” I said. “We are done and we’re going to the hotel. Don’t call me back—I’ll be in crew rest. We’ll be ready tomorrow after we’ve had a decent night’s sleep.”

Then I hung up the phone. The next morning, I got a call from Doug Anderson, the DFW Chief who’d recommended I try the F-100. He listened carefully, then said he agreed with my decision, even ending the day in Austin, and supported me one hundred percent. That was typical: whether it was Doug, or Zane lemon after him, I never had anything but full support from the DFW Flight Office.

When I mentioned to Doug the shockingly low fuel we had left after landing, he simply said, “I’ve landed with less.”

I rounded up the crew and we ferried the jet back to DFW empty. On the very quiet, short and routine flight home, I added an addendum to Cecil’s “get out of town advice.” There’d be no multiple approaches, at least not without holding for a significant time to allow conditions to improve. Back-to-back Cat 2 or 3s? Right then and from then on, I’d just get the hell out of Dodge.

Look for An Airline Pilot’s Life in paperback and Kindle format on Amazon next month!

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An Airline Pilot’s Life

Posted in air travel, airline, airline industry, airline passenger, airline pilot, airline pilot blog, airline safety, airliner, airlines, airport, aviation with tags , , , , , , , on January 12, 2020 by Chris Manno

Want to live the airline pilot life from an insider’s view? Here’s your chance: for the past two years, I’ve been writing an insider, no-holds-barred true story from day one in my forty-plus years of airline and Air Force flying.

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It’s over four hundred pages of details and the real-life, true adventures of flying jets for a lifetime, both USAF and at American Airlines for nearly thirty-five years, twenty-nine as captain.

Watch this space for upcoming excerpts, and the official release date in both paperback and Kindle from Dark Horse Books. Now, the manuscript is in its final rewrite stage:

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Soon, very soon, you can have your own copy, and live the life yourself. If you enjoy the stories and adventures that are the JetHead blog, you won’t want to miss this true story.

Stay tuned.

Airline Cartoons LIVE

Posted in air travel, air travel humor, air traveler, aircraft maintenance, airline, airline cartoon, airline cartoon book, airline industry, airline passenger, airline pilot, airlines, cartoon, fear of flying, flight, flight attendant, flight crew, pilot, travel with tags , , , , , , , , , , on June 1, 2019 by Chris Manno

The best airline cartoons just got better: now you can watch them come to life. Just tap on the image.

Of course, you can still enjoy the static version,

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the best of which are in the cartoon collection, available in paperback or Kindle format from Amazon here,

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but meanwhile, here’s a sampling from the “live” cartoon channel on YouTube, which you can subscribe to free for updates.

There are plenty more cartoons on my YouTube playlist, which you can access and subscribe to here.

Just one more way for you to enjoy the best, frontline airline cartoons.

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How to Be a Decent Airline Captain

Posted in air travel, air traveler, aircraft maintenance, airline, airline cartoon, airline passenger, airline pilot, airline pilot blog, aviation, fear of flying, flight, flight attendant, flight crew, FoF with tags , , , , , on April 9, 2019 by Chris Manno

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Here’s my perspective after more than 27 years (and counting) as a captain at the world’s largest airline. When you are lucky enough to attain that fourth stripe, your challenge—and it’s a big one—is to transition from a team player copilot to a decent captain. Yes, I said “decent,” because before you can be good or even excellent, you have to be at least decent.

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Here are my Top Six “decent captain” benchmarks:

1.Focus: There’s a wide spectrum of distraction that spills into your purview as the disparate functions that produce your flight, all of which have complications, setbacks and shortcomings, begin to rear their ugly heads. Don’t get into the weeds with the messy details. Hold firm that “when everything’s right, we’ll fly” then stay out of the sausage-making that is the flight dispatch process. Your job isn’t to fix anyone’s problem, but rather, to hold firm that nothing moves until everything is done properly. In fact, I often make myself scarce when there are maintenance or other logistics problems because they really don’t need another voice in the chaos. I just make sure Flight Dispatch has my cell number and tell them “Call me when everything’s ready,” then head for a crew lounge.

2. Go slow. Not, “drag your feet,” but take it slow and steady, especially when everyone else is rushing, as is typical in the process of turning around a jet and launching it off again. Everyone else in the process is urged to maximize the pace to satisfy time constraints. Your focus is to not rush, not let your crew rush, because you’ll answer for whatever mistakes are made if they don’t take adequate time to fulfill all requirements before the wheels move. You be the one not in a hurry, and reassure the crew that they must pace themselves and not rush.

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3. Stay out of the way. That starts in the cockpit: your First Officer knows what he or she is doing, and they have a lot to do. Stay out of their hair and let them work. Ditto the cabin crew and even the agents. That’s not to say “hands off,” because ultimately, you’re in charge of and accountable for everything that goes on with your flight. But the thing is, if you let people do their jobs—silently observing that everything’s in order—your crew will operate more efficiently than if you micromanage. Don’t interfere in the FO’s preflight flow, just observe that everything’s done properly with a minimum of your input, which a competent copilot really doesn’t need.

4. Never argue. Seriously: you’ve already won—you are the captain and have the final say. There’s really nothing to argue about or no confrontation necessary when you say, “When this is done, we’ll leave. And not until.” Then, as in the “focus” step above, be sure Dispatch has your cell phone number and make yourself scarce.

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5. Trust your instincts. Almost ten years ago, the FAA issued a warning circular based on aircraft manufacturer analysis that stated the automation in today’s airliners has exceeded the human capacity to do backup calculations. You must realize that often problems are layers deep and only surface late in the dynamic, real-time process that is flight. It’s not unusual to admit we “don’t know what we don’t know,” so better to trust an instinct that tells you “something’s just not right” and go to Plan B. And that’s key: have a Plan B, and C and D if necessary. Always have a plan, a backup, an out. Ultimately, if something “just doesn’t feel right”–it probably isn’t.

6. Ask the right questions. This is vital in flight. When complications arise as they always do, don’t ask your First Officer “what do you think of my plan?” You really don’t need that answer as much as this one: “What am I not thinking? What am I missing?” The FO can offer critique or support for “your plan,” but you really need to know what your FO is thinking, what you might be missing, and what you might not have considered.

Mike Tyson said, “Everyone’s got a plan until they get punched in the face.” Everyone thinks they know how to be an airline captain–until they actually have to do it. That, like a punch in the face, is a reality known only to those who actually wear the fourth stripe and bear the actual responsibility. Life becomes a new kind of serious in the left seat, no matter how it looked from the right seat or anywhere else.

So work on my Top Six, and dedicate yourself to becoming a decent captain. Nothing beyond that is possible until you do, and nothing will work well for you if you don’t. Good luck.

 

My workspace.

My workspace.

 

 

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