Archive for the airline industry Category

Air Travel and Anarchy

Posted in air travel, air traveler, airline industry, airline passenger, airline pilot, airline pilot blog, flight attendant, flight crew, passenger, pilot, travel with tags , , , , , , on October 27, 2016 by Chris Manno


“I say let the world go to hell, but I should always have my tea.” –Fyodor Dostoyevsky

Nothing brings out the worst in people like air travel. Sadly, flying has become the crossroads of selfishness and self-righteousness, a road-rage hybrid unmasked, more akin to mob action as a result of being seated together rather than in isolated vehicles, but angry, loose-tempered and looking for a reason to go off just the same. Throw in a fashionable side order of latent outrage at anything individually determined to be offensive and you have the airborne tinderbox that regularly explodes into passenger non-compliance, misconduct, diversion and ultimately, yet another ruined travel experience.

Maybe in days past there was less opportunity to exact compensation for perceived slights. Maybe there’s righteous consumer outrage over the corpcomm buzzword “inconvenience” overlaid on any type of service disaster. Mix the two well, sprinkle with a litigious seasoning and pour into a social media crust, then bake on the internet for less than thirty minutes. We’re serving up outrage–and selfies–get it while it’s hot.


That tired, sad urban legend-gone-digitally viral cry for attention would be little more than a Spam-ish nuisance except for one elephantine reality: it’s dangerous as hell in flight.

In a world that prizes personal choice, self-importance, sacrosanct self-image, and the all-important digital self-reflection (“That’s us in ____!”), compliance is a dirty word. Problem is, flying is a difficult, at times risky endeavor that relies on discipline and its ugly stepchild, compliance, from the cockpit all way back to the aft lav.

Unfortunately, the all-important “me” is societally- and media-sanctioned, so individual choices are thereby easily disconnected from consequences in the aircraft emergency crew commands as well as in the midair violence wall-papered over in corp-speak as “passenger non-compliance.” That often starts with choices easily blamed these days on those offering the choice rather than those making the choice itself.


Crewmembers are attacked, other passengers are physically (or worse) assaulted, but the individual acting, “non-complying,” is seldom held responsible for the consequences of an individual choice.  Sadly, it gets so much worse, so much more dangerous.

But I can hear it already: yeah, but I’m me. That’s a two-headed monster–first, the perception that others are the problem and second, that you aren’t one of the “others,” but you are. The command “take nothing with you” in an emergency evacuation is based on the life-and-death certification of the aircraft: 90 seconds, timed with a full load of passengers from evacuation command to everyone safely clear of an aircraft that had no luggage aboard.


In real life, enough of the “I’m me” others refuse to comply with the command to take nothing with you (“I’m not leaving without my [fill in self-absorbed priority]!”) at the expense of those seated at the far end of the tested, proven, but now destroyed time to escape a burning aircraft. That can and will be fatal, yet the death of some is lower on the hierarchy of self in an “everybody gets a trophy” legacy of some “others.”


Airline regulatory agencies like the FAA and NTSB do little to actually enforce compliance. Even beyond the glaring headlines attending an aircraft emergency evacuation sabotaged by passenger non-compliance, there’s little that regulators can and will do to eliminate flight risk factors other than to urge passenger “compliance.”

There again, we careen headlong into the absolution of “I’m me.”  The FAA recently recognized the disastrous inflight potential for a lithium ion battery fire in a very commonplace piece of technology. The remedy? Screening? Enforcement? Legal consequences?

Nope. Just, “we told you not to.”


Granted,  you’re not one of the “others” who’d readily drag their bags along on an emergency evacuation at the risk of other passengers’ lives. You don’t over consume alcohol and disrupt a flight. And you don’t ignore the toothless “prohibition” and bring your very expensive but hazardous phone on board.

But they’re out there, self-justified, media-enriched, societally excused, and dangerous as hell.

Better hope “they” aren’t on “your” flight.


Air Travel: What You SHOULD Worry About.

Posted in air travel, air traveler, airline delays, airline industry, airline passenger, airline pilot, airline pilot blog, airline safety, airliner, airlines, airport, blog, cartoon, flight attendant, flight crew, flight delays, passenger, pilot with tags , , , , , , , , , , , , on September 18, 2016 by Chris Manno


There’s seldom a day that passes without some type of media headline regarding an air “scare.” But the news stories are mostly about minor hassles such as a divert or a passenger disturbance, maybe even turbulence injuries for the unwary passengers who won’t keep their seatbelts fastened.

Whatever. Most of what’s reported as a “scare” isn’t worth a second thought. That said, there are things you should worry about. Here’s my Top 5 list:

  1. Fatigue: Your crew has been browbeaten into the longest flight duty period allowed with the shortest rest period possible. That’s due to effective lobbying by the airline industry hellbent on reducing crew costs–at all costs. Rest periods have been shaved to the bare minimum for pilots, and there’s no rest minimum stipulated by the FAA for the cabin crews responsible for your safety in an emergency. The airline industry has  relentlessly and successfully lobbied the FAA and congress to resist any rest requirements for flight attendants. So, they have none, often working a 12 hour day with only 8-9 hours off for sleep, food, and getting to and from work. That’s a bad idea, cost-driven, that makes little sense.
  2. Unrealistic Flight Schedules: Airlines have stretched the planning of flights to use the minimum number of aircraft on multiple, interlocking segments, often planning a single jet for 5 or more flights in a single day. The unspoken prerequisite for such an operation is an unavoidable fact that airline planners know–but ignore. That is, system variables such as aircraft maintenance, weather, Air Traffic Control and airport delays are the rule, not the exception. So, if your flight is three segments into that jet’s day, the chances of your arriving on time is reduced significantly. There’s not a certain probability that one of those delay factors will occur in an aircraft’s day–it’s guaranteed.
  3. Pay Restrictions: Overtime pay is taboo among airline planners, despite the havoc wrought by such a restriction. For example, if your aircraft has a maintenance problem requiring a mechanic to repair a system or component within an hour of maintenance shift change time, that repair will wait at least that final hour has expired just to be started. Why? Because no licensed mechanic can do half of the work, then have the work finished by an oncoming mechanic who must put his license on the line for work he didn’t do. The answer is, overtime for the mechanic required to work beyond a scheduled shift to complete work that will let you depart on time. That choice has been made: the answer is, no overtime.
  4. Oversales: That’s a direct result of restricted capacity, meaning, airlines have trimmed schedules and thus seats available to the bare minimum required–but they’ve sold more seats than they have in stock. Rain check? That works in a retail operation selling “things,” but not for a business selling transportation. How does that work for the time-constrained passenger with a business meeting scheduled or a resort already paid for?
  5. Manning: Every student taking Business-101 will tell you that personnel management dictates some overlapping duties if personnel costs are to be contained: you must answer your coworker’s phone if they’re out sick. That doesn’t work in the cockpit, or the cabin. And yet, crew manning has been pared to the bone, requiring a “perfect operation” (see #2 above) which airline planners all know never happens.  So, pilots with mandatory maximum duty hours run up against FAA mandated limits and very often there are no spare pilots–because hiring and paying pilots is a cost item airline planners minimize regardless of the price to be paid in delayed or cancelled flights. That price is paid by passengers and as often, by crews.

Those are my Big Five, the only “scary” things that you are likely to see in air travel. They don’t make the news, probably because they aren’t “news,” but rather, just the sad result of spreadsheet dollar-driven choices already made before you even get to the airport.

Have a good flight.




The Big 3 Air Travel Hacks

Posted in air travel, air traveler, airline cartoon, airline industry, airline passenger, airline pilot, airline pilot blog, travel tips with tags , , , , , , , , , , on June 24, 2016 by Chris Manno


The airport today looks like a refugee crisis, with roiling crowds, congested waiting areas, interminable lines and rampant discontent. Regardless, here 3 vital but very simple air travel hacks that can ease your airport experience and set yourself far ahead of the madding crowd.

First, know your flight number(s). Simple enough: write them down, flight number and date.


Now, any time you need flight information, type your flight number into Google:


No more searching for a monitor or a customer service rep, and the information Google provides is even more current than the list any agent printed earlier in their shift. Things change — and Google grabs the latest, instantaneous info when you ask: gates, time.


It’s always a good idea to install the smart phone app for the airline you’re flying, because all of them will push notifications to your phone with any changes to gates and times, and some will even help you rebook in case of delays or cancellation.

But when all else fails, just Google your flight any time on departure day for the most current info — if you know your flight number.


Next, put all of your valuables in a locked, hand-carried bag before security screening. This includes your wallet, watch, and any jewelry. I cannot understand why anyone leaves such valuables in an open container that may be out of sight as you go through security. The free-for-all after screening as passengers frantically gather their belongings is the perfect set up for someone to grab yours — unless they’re in a locked bag.

There are disclaimers at the security checkpoint stating that screeners are not responsible for your personal belongings, even though they may pull you aside for further screening out of sight of your watch, wallet and other valuables laying un-monitored in an open bin.


If the security people need to inspect the contents of the bag, fine: after you unlock it, and watch any inspection. The TSA has fired a multitude of their own screeners for stealing from passenger bags — that won’t happen if you’re present when they inspect your valuables.

Finally, do not put anything you own into the seat back pocket in front of you in flight. I’ll never understand why we find wallets, passports, personal electronics and more in seat back pockets, typically well down-line and several flights after a passenger has stowed these items there.


In fact, we were preparing for landing at DFW after leaving Mexico City once when a flight attendant called to say a passenger had found a passport in the seat back pocket. Can you imagine the “oh shiitake” moment someone must be having in Mexican Customs, never mind returning through US Customs? Ditto your credit cards and identification. Can you do without any of these items at your destination?

If you take anything out of your hand carried bag — put it back in when you’re finished with it. This goes for personal electronic devices too: a notebook on the floor under the seat in front of you will slide three or more rows forward on descent and even further on landing with heavy reverse thrust. The “finder” in the forward cabin may or may not return your property. So, if you’re not using an item, keep it stowed in your hand-carried bag, not in the seat back pocket or on the floor.

That’s the big three: know your flight number, use Google or your airline app for current info, and keep your personal belongings stowed and secure through screening and in flight.

Really, that’s just common sense, which seems to be in short supply in all airports and aboard most airliners. Now that you know the big three, pass this along to friends who may not — they, and we all, will have a better trip if you do.


Airport Security Screening Illustrated

Posted in air travel, air travel humor, airline cartoon, airline industry, airline passenger, airport security, Uncategorized with tags , , , , , , , , , on May 17, 2016 by Chris Manno

If you’re planning your air travel or just stuck in line at the airport, here’s some “enlightenment” to entertain and inform you.

You may have heard reports of atrocious security lines and enraged travelers waiting hours for security screening. Those reports may have a grain of truth to them.


Passenger screening, for passenger and screener alike, is both a revered tradition and a pain in the ass. But, with foresight, planning, Xanax, meditation, patience and low self-esteem, you can endure the security gauntlet.

When you arrive at the airport, adjust your thinking to accommodate your situation.

Behind the scenes, the security cast members prepare for their individual performances.

Meanwhile, your baggage will receive special attention by trained professionals.

Children should be made fully aware of what transpires at the security checkpoint well ahead of time so that they may better prepare for psychotherapy later in life.

Parents of teens might want to prepare for important life lessons to be examined at the airport.


Be sure to allow extra time to accommodate unforeseen security requirements.


Anticipate a rigorous physical screening, and try to think positive: there’s no co-pay involved in any exam.

Be clear about any special needs you may have at the screening checkpoint.


Know what’s expected of you so that you don’t incur additional screening.


Try to relax and enjoy your time in the screening area.

Be sure to simply smile as wide as possible if you are selected for extra screening.

Finally, once you’ve successfully transited security screening with a bare modicum of self-esteem intact, keep in mind one hint that might help you next year: be sure to read the fine print.

air check in stay home

The No-Drama Airline Cockpit

Posted in air travel, air traveler, airline, airline cartoon, airline industry, airline passenger, airline pilot, airline pilot blog, airliner, Uncategorized with tags , , , , , , , , , , , , , , on May 13, 2016 by Chris Manno


The No-Drama Airline Cockpit

Set aside the Hollywood depictions of airline pilots in the cockpit struggling with emergencies, as well as the over-hyped tales from the passenger cabin of chaos and panic that hijack social media after any inflight incident.

Here’s what goes on with my heart rate and blood pressure in the cockpit when malfunctions threaten my flight: nada.

I tried to muster some adrenaline the last time — not that long ago, actually — that a jet engine quit on climb-out from an airport.

Nada. Business as usual: there’s a procedure for that. Have landed many jets, many times, minus an engine, even on fire.

Take it a step further: even if the other engine quits, there’s a procedure for that, I’ve practiced it and have 150% confidence that I’ll land the jet safely even with no engines. Again, no heart rate challenge, just a list of things to be done correctly, smoothly, and in no hurry — rushing increases the possibility of an error.

And I have 150% confidence in my copilot colleagues (I’ve been a captain for 25 of my 31 years at a major airline) who are just as thoroughly trained, tested and prepared as I am no matter what happens in flight.


So I really don’t give a damn what befalls us — we’ll be just fine.

Whenever trouble starts, I think back on the advice of an old fighter pilot who wisely told me, “You just take a minute to breathe deep and say, ‘Can you believe this sonofabitch is still flying?’” before you take any action.

This advice goes way back with me. Before I was an airline pilot, I had my share of near disasters as an Air Force pilot: fire, explosion, typhoons, lightning strikes — the list goes on.


Before that, in college, I couldn’t afford flying lessons, but skydiving was a fraction of the cost after I bought my own parachute, slightly used, but still. That got me into the sky pretty cheap and pretty often.

Perhaps that was the key inoculation for for me. I’d ration out my jump budget on weekends: one jump in the morning, one in the afternoon, each day.

One Sunday morning, tumbling through about 1,500 feet, I yanked the ripcord and out came a tangled mess — a streamer, as it’s called.

I did what I could, snapping the risers like the reins to a horse, trying to shake open the snarl. No dice.

Looking down, plunging at terminal velocity, say, 100 mph, I began to be able to distinguish individual cows in the pasture below where I’d impact in seconds if I didn’t get my reserve chute opened.

Even in that wild plummet, I knew that there was a very good chance that my reserve would simply tangle with the streamer above, and that would be the end of my life.

And there it was: I could panic and die — or hold my shit together and maybe live.

I distinctly recall the paradoxical thought in that moment that I’d rather die than panic, and that set me free.

I carefully, deliberately pulled the reserve ripcord but held the bundle closed, then with both hands — still dropping like a rock — I gathered the silk and threw it downward as hard as I could, as I’d been taught, to give it the best chance to blossom and knock the streamer aside rather than twist up with it.

I walked away with just bruises from a hard landing. And I crawled back into that jump plane and tumbled out again and again.

It’s been that way ever since: whatever disaster unfolds, I have no time for useless reactions, only disciplined responses, reasoning, and smart action.

And I’m just an average airline pilot, a carbon copy of most others. Which is why the average airline cockpit, come what may, will have none of the urban legend-drama, just calm, quiet, deliberate action.

That’s the way I like it in flight: quiet, disciplined, low bullshit and high performance. Leave the drama to others outside the cockpit, on the ground, in Hollywood or romance novels.

Fires, failures, windshear, weather — whatever, if you’re in the back of the jet, now you know up front the crew is taking a deep breath and saying, “Can you believe this sonofabitch is still flying?”

Try it yourself — it works. Dull as it sounds, it’s really the wisest choice.  ✈️ Chris Manno

air applause anger management

Flight Crew Reality: Travel Privileges are a Cruel Hoax

Posted in air travel, air traveler, airline, airline cartoon, airline industry, airline pilot, airline pilot blog with tags , , , , , , , , , , , , on November 9, 2015 by Chris Manno

BA 747

Flight Crew Reality: Travel Privileges are a Cruel Hoax

There–I said it: travel privileges are a cruel hoax. If anyone is choosing an airline career based on the expectation of free air travel, you might as well start looking for a different job. Because the reality of crew life is this: airplanes are booked so full nowadays that non-rev travel is a frustrating, time-wasting ordeal that sucks the life out of days off.

It gets worse, too. In the past decade, every major airline has gone through dire financial restructuring. For flight crews, the end result is more work days per month, longer days per trip, with less off-duty rest between flights.

Bankruptcy at most major carriers resulted in the gutting of flight crew contracts, creating grueling work rules for diminished pay rates. So, we all fly more days per month at lower pay rates than ever before just to keep up.


Most crewmembers who have been flying at least ten years accept this diminished reality, the longer days, lower pay and fewer days off. It’s the unfortunate evolution of the airline biz as it plays out in 2015 and sad as it is to see, we realize the “good old days” of easy non-rev travel, more days off, and longer rest breaks are a thing of the past.

Yes, you can still squeeze on for a few quick trips. But if you have an event to attend, a cruise or a resort prepaid, or several  people traveling with you, you’ll have to buy a ticket.

Many actually see an upside to full jets in terms of financial security for the airline issuing our pay checks. When customers drop off, and flight become less crowded, the trickle-down effect for airline employees is furloughs and pay cuts.

Heavy loads and the reduced ability to fly non-rev impacts crewmembers who commute the most, because if a flight is required for them to get from their home to their crew base, the small number of available unsold seats require them to spend even more time away from home.

There are two types of commuters–voluntary and involuntary. I feel sorry for the latter: they’re the very junior who have been displaced out of their home base due to manning cutbacks. For many, a family situation dictates that they must commute. This is a harsh, disheartening burden for them to bear, one that’s completely out of their control.


The other type is the voluntary commuters. That is, though they may live within driving distance of a crew base, some voluntarily transfer to a base requiring a flight to get to work. They’re motivated by some perceived advantage, whether financial or other personal priority. Fine, and good luck: if I chose to commute to a more junior base like NYC or Miami, I could hold the 777 captain schedule of my choice. But I don’t, because I know the drawbacks, the wasted time, the reduced family time as a parent and spouse if I did.

Add about three times the stress, waiting and lost time with family that goes with the unprecedented high flight bookings that show no sign of relenting and the voluntary commute is less attractive than ever. Some still choose to do so, and more power to them.

Regardless, the “good old days” of easy nonrev travel and lots of free days off to pursue it are long gone. For the majority of the flight crew world, home and family responsibilities become the priority rather than leisure travel anyway after ten or fifteen years of flying. For the twenty-somethings new to the job and hoping to fly free, the full jets that make nonrev travel next to impossible are a measure of financial security they desperately need, because they’re the ones most vulnerable to furloughs if air travel demand drops off. Many would prefer the side effect of profitability–full seats–to the hazards of an airline downturn.


Some crewmembers actually portray full aircraft and a nearly impossible pass travel situation as a plot against employees, but anyone who has been here more than ten years recalls two things that override such nonsense. First, we all remember the pay cuts, lost retirements and career stagnation of “the good old days” when air traffic was light And non-rev travel easy. And second, perhaps most important, we realize that the good old days of great layovers, long crew rest and days off are a thing of the past, permanently.

There are those who must commute and I feel sorry for them. There are those who choose to commute and I feel sorry for them, too. And there are those–including me–who wish pass travel was easier.

But those of us in the aircrew biz realize the reality of life today. If you’re tempted to take a flight crew job for the “free travel,” you’re going to be disappointed. And if you’re flying today but looking backwards to the good old days, complaining about the loss–get real: the good old days, like your nostalgic, time-aggrandized young aircrew days are gone for good. Like it or not, we’re moving on.




What if your airline pilot falls ill in flight?

Posted in air travel, air traveler, airline, airline industry, airline passenger, airline pilot, airline pilot blog with tags , , , , , , , , , on October 9, 2015 by Chris Manno

I wrote a complete explanation for Mashable–just click here for the full article.



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