Airline Seat Reclining and the Death of Civility.
It’s not about seat reclining. Really, the controversy isn’t the cause–rather, it’s an effect.
Considering the abysmal totality of the airline experience these days, with long lines, limited customer service staffing, “unbundled” product (read: a spectrum of additional fees), security hassles, historically unprecedented high load factors, diminished on-board amenities, airport delays, weather effects, and air traffic control induced flight delays, reclining seats are just the tip of the iceberg.
It’s not really about reclining a seat–it’s about control, maybe one shred of personal authority over an already downsized and minimized bit of enroute space rented at a substantial price.
Because you can’t do a thing about security hassles, or overcrowded airports and air traffic control, about fuel surcharges and overbooking, or add-on pricing. When you get right down to it, in the huge, intransigent, inscrutable and unanswerable juggernaut that is air travel, the only person who has no choice but to listen to you is the passenger within arm’s reach of your seat, upright or reclined.
But the sad irony of the seat recline squabble is this: the very victims of all of the above factors are turning on each other. And “each other” is simply one victim victimizing another.
The Knee Defender is the catalyst, but not the root cause. Rather, it’s the final straw in a backbreaking load of unpleasantry that has become air travel. We put up with even worse travel hassles in other modes of transport without a protest: filthy cabs, rude drivers, subways packed, buses too, and often unclean and from a crime standpoint, dangerous crowds of travelers.
But that’s because we don’t spend a week’s wages on the trip, nor do we travel for hours on end with unreliable arrival times and in some cases, changed destinations.
The Knee Defender actually did us all a favor. Rather than having the current “We’re madder than hell and we’re not going to take it any more!” moment erupt over wanting a full can of soda or a seat armrest (or, anyone notice the lavs never get sanitized?), endangering a blameless crewmember (remember, we have zero say in any of the above), the seat recline issue blew up into a national debate about limits.
That is, the limit of one passenger’s authority over another (the answer: zero, and you’ll deplane in cuffs if you push it) but more importantly, how much shrinkage in the “airline product” can the traveling public withstand?
That, for any airline exec actually looking at this all-important breaking point in both civility and tolerance from the consumer standpoint, is wholly separate from the spreadsheet analysis of revenue and profit margin.
Plain and simple, it ain’t just about the seats and knees, despite the headlines. It’s hearts and minds and human tolerance for complete lack of any power over the last frontier–personal space. We’ve lost all the other fights about price, service, seating, crowding and “security.”
The airline that finds a way to fill the seats while reversing the trend of shrinking space and diminished personal authority will be the miracle worker that restores both personal dignity and travel value to the skies–and the marketplace.
Until then, industry regulators, law enforcement, crews and passengers can expect more tumult in the already unpleasant skies.
This entry was posted on September 2, 2014 at 10:32 am and is filed under air travel, airline, airline passenger, airline pilot blog, airline seat recline with tags a day in the life of an airline pilot, air traffic control, air travel, airline, airline experience, airline pilot blog, customer service, knee defender, passengers, personal authority, seat recline, travel, travel tips. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.