Archive for airline cartoon

Your Pilot Isn’t Thinking About Your Connection–and That’s Good.

Posted in air travel, airline, airline cartoon, airline delays, airline industry, airline passenger, airline pilot, airline pilot blog with tags , , , , , , , , , , , , , , , , , on November 7, 2014 by Chris Manno

 

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There’s a blessed silence in the cockpit right before pushback, immediately after the number one flight attendant reports “cabin ready,” and slams the cockpit door securely shut. Before that, the usual boarding chaos filters through the open cockpit door, the clatter of catering the forward galley, ramp workers stepping in to deliver some cargo paperwork, maybe some aircraft maintenance techs wrapping up required service or repairs.

But the noise and activity isn’t all that ends with the door slam. We call it “sterile cockpit,” an industry-wide concept rooted in the best Crew Resource Management (CRM) practices that dictates all non-flight essential conversation ceases in order to focus solely on the prescribed, often complex procedures required to fly the jet.

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In other words, leave all distractions behind and keep your head in the game. And I take that concept a step further–I clear my mind of everything except procedures (there are a multitude) and situational awareness: he’s moving, we’ll wait … wingtip clearance here … wind shift, at least for now … we’re heavier than planned.

Not just sterile cockpit verbally, but mentally as well. When you’re moving eighty tons of metal and a hundred sixty warm bodies, there’s no room for distraction. My airline (like most, I assume) has done a good job of minimizing outside considerations through the basic premises from which the pilot-in-command operates.

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For me that means I’ve “pre-worried” about the extraneous considerations–both yours and mine–and for the good of all, I’ve put them aside, compartmentalized them, and now look beyond them. When I say yours, I mean your down line connection, your time schedule, your reason for flying whether business or pleasure. Mine often overlap yours–my days off, my family plans, my important events, even my own physical stress of time zone shifts, late hours that could creep later, and my pay considerations.

Doesn’t mean these concerns are invalid, unimportant or dismissed–they’re just not on my mind as I balance crucial flight variables as they unfold. They’re fully addressed in the basic premises of our airline operation, stipulated in a hierarchy a passenger might not like, but which makes the most sense for a safe flight operation:

First, safety, second, passenger comfort and third, schedule. Yes, your connection, even your arrival time, is in third place. Just remember, I have similar personal concerns and I’m putting them completely aside as well. Here’s why.

A recent Flight Safety Institute report highlighted one of the factors that contributes to the comparatively high accident rate per flight hour experienced by air ambulance operators. One factor mentioned was the very real life or death pressure perceived by the pilots: if we don’t land on this spot, at this time, regardless of circumstances, a life may be lost.

That’s a very vivid and understandable urgency that would be difficult to put out of a pilot’s awareness. Nonetheless, the air ambulance operators with the lowest accident rates are the ones who’ve put CRM at the forefront, refocusing on flight safety limitations as a governing principle and setting aside all else.

 

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Now, your kid’s birthday, your business or other event, yes, they’re important–so are mine. But they aren’t life or death, are they? But as flight distractions, whether it’s an air ambulance or an air carrier, they could easily become exactly that.

From the moment we push back, the clock in my captain’s mind runs on weight, not minutes: how many pounds of fuel do I have, which translates into the ability to remain aloft. So, when you (or maybe a commuting crewmember, to be fair, asks “can we fly faster to make up time,” the real question in my mind is “can we afford to gamble by shortening our available fuel duration, and to what purpose and at what cost?” Less holding time available at our destination, maybe requiring a more stressful approach? No way.

scat vomitThe answer to “purpose” would be to shave off 5 to 10 minutes–hardly worth it–at the price of degrading our ability to arrival delays because of an increased fuel burn for speed. The question “can we top this weather rather than circumnavigating the area to save time” brings the opposite answer: maybe, but the more prudent option is to avoid–so we’ll spend the extra time (sorry about your connection–and mine) to do that.

And if you think we as pilots don’t have crucial connections, think again: besides losing pay in a misconnect, there’s more. For many crewmembers, even a ten minute late arrival can mean the difference between getting home or spending a night in a hotel at their own expense and losing a day with family. Sure, I eliminate that worry by not commuting, but crew base positions are determined by seniority–junior pilots and flight attendants can report to work and receive the official notice, “as of next month, you are based a thousand miles from home.”

That all needs to wait outside the cockpit door. Inside, we must focus on the vital flight considerations that trump all distractions.

Again, arrival time–and connections–hang in the balance, but that’s a distant third place behind safety. So yes, I’m not thinking about your connection–and you should be glad. Because that’s exactly what you’ve paid me for, and you deserve no less than the safest, most professional flight, no matter how long that takes.

 Fly the jet firsthand: cvr w white borderThese 25 short essays in the best tradition of JetHead put YOU in the cockpit and at the controls of the jet.

Some you’ve read here, many have yet to appear and the last essay, unpublished and several years in the writing,  I consider to be my best writing effort yet.

Own a piece of JetHead, from Amazon Books and also on Kindle.

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Air Travel and the Ebola Circus.

Posted in air travel, airline pilot blog, airliner, airlines, Ebola, flight crew, passenger, travel with tags , , , , , on October 14, 2014 by Chris Manno

 


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Air Travel and the Ebola Circus.

“If we couldn’t laugh we would all go insane.” –Jimmy Buffet

Government leaders are frantic to do something, anything, to assuage concern about the potential spread of Ebola. But air travel is neither the problem nor the solution.

Nonetheless, the government answer is, as in so many crises, that even doing a useless thing is better than doing nothing. So we now have “increased screening” at several airports, including JFK. But the problem is, the Ebola patient who died recently in Dallas arrived from Brussels, while the increased screening targets passengers arriving from Liberia, Sierra Leonne, and Guinea. One connection later, as in his case, the possibility of detection is beyond the “new” screening.

 

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Meanwhile, no mention is made of special screening of international arrivals in Los Angeles, San Francisco and Seattle, all of which have seaports and airports with regular international arrivals from Europe, Asia and the Middle East. The Dallas Ebola carrier could just as easily have entered the US on the west coast–or through DFW, Chicago or Miami for that matter–with no additional “screening.” And the notion that  increasing screening at certain airports is the solution sidesteps the fact that a traveler could arrive in Mexico City or Toronto and simply drive or walk across the border; or, working a cargo, tanker or cruise ship, simply enter through any seaport.  Again, it’s not air travel, it’s global mobility that is the vulnerability.

In any case, the special new air travel screening is really little more than a drug store twenty dollar digital thermometer and a lot of self-reporting. That charade is more theater than medicine, as Ebola has proven time and again, lying dormant well past the initial examination. The “enhanced” screening ignores the majority of the arrivals, and has a limited accuracy due to the incubation period of the disease, for the small minority of international arrivals who are screened. And there’s no special screening for the enormous flow of rail, sea or motor transportation across our borders.

 

Seriously? This is "enhanced screening?"

Seriously? This is “enhanced screening?”

 

And even worse yet, the lynchpin of the “enhanced” screening procedure is truthful answers to posed questions. The Dallas Ebola carrier simply didn’t report his exposure in order to enable his travel and the new “temperature check” wouldn’t have–and didn’t, as he departed Africa–detect the latent disease anyway.

 

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Given the high profile of Ebola as news media rush to cover and broadcast a “scare,” it was inevitable that panic would attend an incident of vomiting on an airplane. But the reality is, passengers getting airsick is as old as air travel itself. I used to take it personally as a pilot, as if I’d somehow not flown smoothly enough. That was until I noted that even just taxiing out from Las Vegas or New Orleans was often attended by hangover puking in the cabin. Now, however, this typical, ugly occurrence warrants a Hazmat response, plus YouTube and Twitter coverage of the unfortunate event.

 

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The crossroads of Ebola and air travel is a cataclysm of the news media at its worst and social media at its best: the tail wags the dog as regular news sources struggle to keep up with the instantaneous digital grapevine of Twitter, Instagram, Facebook and YouTube.

In the end, cable and broadcast media abdicate their responsibilities to investigate and report facts and simply show random, unmediated Tweets and video clips and call it news. As a nation we’re all the worse for indulging in group hysteria, but it seems that nothing is more important for an individual with a cellphone than a shot at the Andy Warhol fifteen minutes of fame which the desperate-for-headlines news media recklessly offers. Culture, unfortunately, trumps common sense and journalistic ethics.

 

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Meanwhile, the government implements showy passenger screening changes for air travel only and calls that prevention, neglecting any meaningful intervention in a global threat by attacking the disease itself. That in a nutshell is the hopeless tragicomedy that is the “first world” public and government response to a deadly plague.

Because while the media microscope is trained on flights and “screening,” the root cause languishes in the background. In reality, controlling global mobility by all modes, and developing a vaccine is the right strategy. But that sensible call to action seldom heard above the media uproar about air travel. Which only confirms for me what a very wise woman I know is wont to say: “We are a nation of idiots.”

So as Jimmy Buffet suggested, we might as well laugh about it while we can, or at least until someone finally (if ever) looks beyond air travel and focuses on a real containment strategy, plus a vaccine. Because as I’ve said, air travel is neither the problem nor the solution.

Meaningful action won’t come from the fumbling “government,” and it sure won’t be the hapless news media. But the joke’s on us until then.

 

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Air Travel: 3 Simple Ways to Make Your Summer Flights Easy

Posted in airline, airline cartoon, airline industry, airline passenger, airline pilot, airline pilot blog, airliner, airlines, airport, flight, flight attendant, flight crew, jet flight with tags , , , , , , , , , , , , on June 9, 2014 by Chris Manno

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Summer time air travel can be stressful, but there are practical and simple things you can do to make your trip easier. Here are my top 3 simple ways to make your summer air travel as efficient and low stress as possible.

1. Information: install the smart phone apps for the travel services that apply to your trip (airline, hotel, rental car) and take a few minutes before your trip to set them up with “push” notifications so you will automatically be notified of gate changes, delays and even rebooking. If you’re notified of a delay by the airline, having a hotel, rental car or resort app installed will put you in touch with those important services quickly and easily. Your pharmacy’s smart phone prescription app can speed you through the refill process in a distant city, or transfer prescriptions in many cases.

 

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Many airline apps let you rebook instantly, avoiding long waits in a customer service line, and can outline your options quickly without you having to navigate a website. Best of all, you can beat the rush when re-booking is necessary. On some airlines–American Airlines is one–you can use the airline’s app and website in flight through the on-board WIFI for free.

On taxi in, when you’re cleared to use your cell phone, you will be notified–if you authorized “push” notifications–of your next gate accurately if you’re connecting, or your baggage claim if your travel is complete. The gate agents pull that info 10-15 minutes before your gate arrival, and we print it out in flight 30-40 minutes prior to landing. But your “push” notifications will be more timely and accurate than the other two sources.

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You can delete any travel apps you don’t need later, but while you’re on the move, there’s no quicker or more accurate way to get the answers you need to your immediate travel needs. Install the apps, know how they work, and use them to stay ahead of the crowd–especially in case of cancellations, delays or gate changes.

2. Survival gear. First, count on none of your basic needs being met: food, water, shelter. Provide all three yourself. First, food: if you can’t buy something in the terminal to take along–and often you can’t–better have whatever compact, long shelf life calories source you can pack: power bars, granola bars–whatever you prefer that will stave off hunger.

Ditto for water: you “can” get water on board, but the question is when, and sometimes, how–are you in the back and they’re starting the beverage service from the front? Or vice versa? Or is it too turbulent to safely move about the cabin for passengers or crew? Just have a liter of bottled water handy per person, then don’t worry about it.

Finally, “shelter:” dress for the trip, not the destination. That resort-wear will not keep you warm in a chilly cabin, particularly on long flights. And here’s a crew secret: your flight attendants are active, working, and blanketed in layers of polyester. Who do you think calls us to ask for changes in the cabin temp? If they’re melting under the uniform layers, you’re going to wish you weren’t in shorts and a tank top, because we’re more likely to hear “cool it down” than “warm it up” from our working crew in back.

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3. Consolidate: all vitals and valuables in one hand-carried, locked bag. Medication, documents and here’s the big one–valuables, like your watch, wallet and any jewelry MUST go into this one locked bag BEFORE security. Why would you ever–and I see this all the time–put your wallet, watch, cell phone and other valuables into an open container on an unmonitored conveyer belt? Why not consolidate them all and then after you’ve successfully passed through security screening, retrieve your items from your locked bag?

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And locked is the key: if you’re pulled aside for additional screening, do you want all of your valuables laying out in the open, outside your reach and often, out of your sight? Even if that one locked bag requires extra screening, the lock ensures it will only be searched in your presence.

The final part of “consolidate” applies to your personal belongings: do NOT disperse your items all over your seat area. It’s a sure way to leave an item on a plane, a fact that is borne out by the number of passports, wallets, personal entertainment devices, tablets, keys and phones that turn up on overnight cleaning of aircraft. If you leave valuables, much less valuable documents like a passport, in the seat back pocket or anywhere else, you’ll likely never see them again. And speaking of “seeing” them, the normal climbs, descents, banking and on landing, braking will cause whatever loose items you may leave or drop on the floor to end up rows away. Even if you check your immediate area before deplaning, some items might have vanished. So don’t scatter your belongings about! Return items to your hand carried bag immediately after use or when not in use.

Face it–air travel is stressful as it is, but a lot of stress can be alleviated by these three steps. Information is king when you’re departing, trying to connect, or are changing plans on the fly due to delays or cancellations. Get the apps, set them up, and use them. Stay hydrated, fed, and warm to ease the physical stress. And finally, move smart: consolidate your valuables and do not let your personal items become strewn about your seating or waiting areas on board or in the terminal. Inflight forces will help them slide away, or if you leave them inadvertently, chances are slim that you’ll ever recover those items.

Follow these simple steps–and have a good flight and a great vacation.

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Flight Crew Like You: The Airline Cartoon Book Now Available

Posted in air travel, air travel humor, airline, airline cartoon, airline cartoon book, airline pilot, airline pilot blog, flight crew with tags , , , , , , , , , , , , , , , , on June 2, 2014 by Chris Manno

Finally, collected and published, the JetHead firsthand cartoon view of air travel, airlines and flight crews:

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Here’s the insider, behind-the-scenes look at the world of airlines, air travel and flight crews!

This all-original cartoon collection takes you inside the flight crew world on the flightline, flying trips, facing the ups and downs of flight crew life from an insider’s perspective. The 74 pages of cartoons in this collection are must-haves for anyone who is an air traveler, a frequent flyer, or a crewmember–or hoping to be!

Available now on Amazon–just click the link below.

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 Here’s a sneak preview of just a few of the cartoons in this book:

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Get your copy now–just click the button below:

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Malaysian 370 and the Land of Oz.

Posted in airline pilot blog, airport, airport security, jet, passenger, pilot with tags , , , , , , , , , , on March 19, 2014 by Chris Manno

Since we first considered here what didn’t happen to Malaysian Flight 370, there’s been a virtual flood of “theories” proposing what did.

The problem is, all of them start out with “it’s possible that” (rather than “the facts indicate”), from which a thinking person could only conclude what “might” have happened–with no better chance of knowing what actually did. Worse, once the boundaries are stretched to include “possible” and “might” as operative terms, you no longer have an investigation at all; rather, you have a piece of creative writing.

So much of what has been advanced as “theory” lately falls into that category, and those who are not airline flight operations insiders are most vulnerable to what is no doubt their good faith desire to find answers. But, with neither the technical background nor the aviation experience to separate what’s plausible from what isn’t, the results obscure the very truth they search for in the first place.

Malaysian authorities brief the press.

Let’s start with the most recent red herring “released” by Malaysian authorities–”the big left turn,” which supposedly “proves” that the turn was deliberately programmed into the flight computers, presumably by someone with nefarious intent.

In a word, that’s meaningless. There are just too many active and passive ways for “the big left turn” to be executed, even with no “programming” by what they insinuate was a rogue pilot. For example, look at the photo below:

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The letters to the left are all navigation waypoints, composed of four or five character words representing geographic navigational fixes. Notice the waypoint “PROUD,” followed by the word “then,” which is atop the five empty boxes?

Below that, see the words, “Route Discontinuity?” That is the aircraft’s Flight Management System (FMS) telling me, the pilot, that I haven’t told it where to proceed after PROUD. In other words, there’s a break in the route and if I don’t fill those five empty boxes, the FMS will execute a big left turn (or right, depending on the shortest distance due to winds) and backtrack along the route to the points it came from.

And that’s just one possible, passive real time cause for “The Big Left Turn” so many theorists–including the Malaysian authorities and a news-starved press corps rushing to fill dead air–inexplicably point to as proof of some sort of deliberate, diabolical course programming.

Also, for some unfounded reason, the Malaysian authorities insist that “such a drastic turn could only be done by the autopilot coupled to the Flight Management System.”

Power control is key to airspeed.

Absolute nonsense. Daily, flight by flight I and hundreds of airline pilots hand fly all manner of climbs, descents and turns at all altitudes and speeds. That’s what we do.

Which brings me to the newest red herring that has the press panting and Malaysian authorities puffing up: the captain’s flight simulator video game. Supposedly, they’re going to search the game’s memory to see if the captain had “planned or practiced programming or flying” the Dreaded Big Left Turn.

Seriously? A captain with 18,000 flight hours needs to “practice” a left turn, or rehearse the FMS direct track to a waypoint? Which leads from the ridiculous to the absurd: no career pilot would need or want to “rehearse” a task that is on the level of an average person turning left into their own driveway. Even worse, accepting that the Malaysian authorities are investigating this as a serious clue is to accept that such a fundamentally meaningless red herring even bears investigation.

Once you do, it’s down the rabbit hole: “might” and “could” substitute for “did,” “assumptions” displace facts, which leads to conclusions that hold water like a sieve. Meanwhile, as the Malaysian authorities proffer useless leads, contradicting themselves with their own red herrings, inconsistencies and half truths–while the real investigative trail goes cold, and gets old.

What would motivate Malaysian authorities to divert public scrutiny to such empty yet showy “revelations?” Could it be to deflect attention from their top to bottom mishandling of the incident since the first minute: if, as the Malaysian authorities finally admitted, their military radar detected an unplanned, unauthorized penetration of their airspace by an uncommunicative jet at 35,000, why did the Malaysian Air Force not scramble fighters to intercept this very clear violation of their airspace and threat to their population at large?

Malaysian Air Force F-18

If they had (yes, their Air Force has fighters and they are guided by the very radar that detected the straying airliner) no one today would be searching for Malaysian 370–because they would have followed it and determined their course and intentions.

It would seem less embarrassing for government and aviation authorities to paper over that glaring failure with sideshows like a crewmember’s flight simulator, or which pilot spoke last on the radio, or a mysterious Big Left Turn–which is probably why they’re doing exactly that.

And into the dead silence left by a complete lack of real evidence, come the voices of those who propose creative theories whose flames are fanned by social media with the nonsensical equivocation, “well, nothing else makes any more sense,” or “you can’t prove this didn’t happen.”

For example, some pundits propose there “might” have been a “fire,” which “could possibly” explain the transponder being “off.” Not “turned off,” in this scenario seemingly validated mostly by the way Hollywood portrays cockpit electrical failures: sparks, lights flicker out like in your house during a thunderstorm, then someone barks at a radio, “Ground control, come in please! Omigod–it’s dead!”

But a Boeing jet is not like your house, nor a Hollywood make-believe cockpit. There are multiple power sources and current routings, all designed to swap sources and even types of power to vital equipment–especially to communications and safety gear, including radios and firefighting systems.

And even if there were a fire, a turn toward land and an immediate descent with a mayday call is as instinctive to pilots as breathing and, in my Boeing jet–just like theirs–under most conditions I can set it up to perform the descent and level off safely even without me maintaining consciousness. That’s the way airliners are designed to fly, that’s the way professional pilots fly them.

And as my colleague Jeremy Giguere (he pilots The Big Kahuna, the Boeing-747) notes, Swissair 155 had a fire that destroyed the aircraft–but they talked with controllers for a full 15 minutes as they headed for land.

Fire? Sinister flight path reprogramming? All come under the venerable pilot term “WAG,” which translates to “Wild Ass Guess,” which is exactly what it sounds like.

So let me be clear: I don’t know what happened to Flight 370–and nor does anyone else. That’s because there are no facts from which to draw conclusions and until there are, I won’t attempt to wring fact from fiction.

To do so is to enter the Land of Oz where trees throw apples and winged monkeys dart about the sky, and Dreaded Big Left Turns plus Fire “possibilities” create a chaos that obscures what really ought to be a quiet, diligent search for facts and truth, when or if ever they are discovered.

Despite the shameful Malaysian bungling and the pointless social media circus following this puzzling tragedy, I believe in time the real facts will come out. Then a properly conducted investigation will yield a probable cause that will allow the aviation industry and flying community to make air travel safer.

The 200 lost souls and the loved ones they left behind deserve nothing less.

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The Flight of the Pilgrims

Posted in air travel, airline pilot blog, airliner, airlines, airport, flight crew, jet, passenger, pilot, travel with tags , , , , , , , , , , , , , , on November 23, 2013 by Chris Manno

The construction paper Indian headband was festooned with crayon-decorated paper feathers, hand-colored in orange and brown. The boy under it had the whirlwind dishevelment of preschoolers, with boundless energy and activity pulling clothing awry, and he stood staring wide-eyed at the airport equivalent of a Disney character–the airline pilot.

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His beleaguered mom, holding a baby on one hip while attempting to fold up a stroller, says, “He’s the one who will fly the airplane for us!”

“Police man!” The boy chirps. You laugh at that. The pilgrims–literally, in the pint-sized dynamo wearing crayon feathers–are flying: it’s the holiday season.

“I can help with either the baby or the stroller,” I say, realizing that I’m not even halfway qualified to operate the Byzantine affair of joints and latches that fold-up strollers have become. But I’ve also spent a whole flight day with baby puke or worse drying on my uniform, so I’m more willing to take on the stroller.

We'll remind you of the proper procedure after you've successfully accomplished it.

The average business traveler, typically posing as studiously bored and self-assured, couldn’t hold a candle to pilgrim mom, juggling kids, strollers, car seats and bags.

And that’s because unlike the straphanger biz flyer, the pilgrims are not simply going from point to point, conceding their presence to the process of travel–flight, in our case–grudgingly, and with neither wonder nor trepidation.

But in the kid’s eyes, wide and clear, there was the wonder of Thanksgiving, turkeys, family; who even knows what flight actually is, but it’s bound to be magic!

“Can I give you this?” I say, digging into my suitcase. I’ve been dragging this bulky thing around for weeks, figuring when the families start their holiday migration, I could give it to someone who could use it.

“It’s a car seat cover,” I say. “you don’t want her” I point to the little one still on her hip, smiling almost slyly, “car seat getting grimy in the cargo hold.”

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And the cover has taken up most of the spare space in my bag. Darling Bride was going to throw it out, because our “baby” is now a teenager. I said no–not just to the throwing out, but also to my membership in the parent club concerned with such things. Cute baby, too. She deserves a clean car seat.

“Are you serious?” mom asks, looking over the bag almost perfectly sized for the car seat among her pile of hand carried bags.

Well, yeah I am serious. I actually need to get down the jet bridge myself, and get on with preflight, fuel loads, landing weight, takeoff thrust (we’ll use MAX and don’t forget the wet runway correction), weather enroute, systems downgrades and setting the jet up for flight.

But first, I can share a pilgrim moment myself.

“Well only if you want,” I say. “We always used this, and it even makes it easy to carry and retrieve from baggage claim.” I miss those days, our years of travel with our little one, a sweet girl like the one in her arms. Now she’s a teenager, 5′ 8″ and of course still wonderful as ever, but dads still get wistful sometimes about good old times.

“Sure,” she says. “Thanks!” I stash her car seat in the bag, zipping it deftly, though not as smoothly as her stroller disassembly but still. I attach the bag tag the agent hands me.

“You’re good to go,” I say, glad that my bag’s finally unstuffed. “Tell the pilgrims at your Thanksgiving dinner I said hello,” I tell the pre-schooler in the construction paper head dress. He still just stares, and I only wish I knew what he was thinking.

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But best to get on board before the spell wears off, before he dashes off in perpetual motion, in flight, imaginary or real.

I’ll take care of the real part, I decide, walking down the empty jet bridge to the cockpit. We’ll take him, his family, the elderly folks in wheel chairs cued up at the gate for pre-boarding, the college students with their books and backpacks, military men and women; everyone–we’ll do more than just fly.

It’s a holiday pilgrimage to family and home, tradition, reunion, togetherness. More than just a flight, we’ll make a passage together.

Okay, as soon as they all deplane safely into the arms of family and friends, I’ll turn right around and retrace the flight path with more pilgrims, connecting them with the places and things that matter to them.

Crowded terminals, packed flights, cranky kids, beleaguered moms, family, holiday and finally home. That’s the flight of the pilgrims, an annual rite that often ain’t pretty, but always has it’s windfalls. Like my little headdress friend, and our mutual admiration for the costumes we each wore.

From now until sometime after New Years, air travel becomes more than just flight. Since I fly year round, I was going to be here anyway, but somehow there’s just more to it right now. Maybe it just seems more meaningful at either end, and maybe it really is. Could be sharing space with believers in pilgrims, or the mirrored reflections of such things in our own lives playing out anew in those making their way across the country this season.

Something to think about at level off. For now, time to get ready for flight.

DFW ramp dusk

What to tell the new captain?

Posted in air travel, airline pilot blog, airlines, pilot with tags , , , , , , , , on October 25, 2013 by Chris Manno

cockpit night

We’d flown together as crew so many times over the years, on both the MD-80 and the 737, that the cockpit was pleasantly quiet. That’s as it should be, below 10,000 feet, when all talk in the cockpit is required to be exclusively flight-related. I’m a big fan of the quiet cockpit, at all altitudes. That’s just me.

But near level off, as we settled in to cruise: fuel, good; center tank still above three thousand pounds, both boost pumps on, fuel burn only slightly behind (typical in climb), things slow down. Hydraulics, electrics, oxygen (how many years of HEFOE checks?), standing by for clearance direct to Wilson Creek if the Air Force restricted airspace isn’t active.

“What are you flying next month?” he asks, matter-of-factly. Over the years, we’d already covered the “where do you live,” kids, sports; all the regular stuff.

“Next month? I’m flying all Orange County turns; Wednesday, Thursday Friday.” Kind of get hungry thinking about the John Wayne-Orange County Airport: “Jerry’s Wood-Fired Dogs,” mega-brats that’ll get you through three thousand air miles stuffed to the gills. Great turkey burgers, too. “How ’bout you?”

jerrys composite

“Actually,” he says, still deadpan, “I’m checking out on this.”

That took a while to sink in, but what that means is, he’s upgrading–checking out, in pilot-speak–as captain on the Boeing.

That’s fantastic, a monumental lifetime achievement. Excellent news, and bad news just the same: he’s one of those dependable, journeyman, professional first officers who’ve been keeping me in one piece since I “checked out” as captain back in 1991. I’ll miss his excellent work.

“Great news!” I tell him, and I mean it. He’s been waiting for twenty years and now finally, the pinnacle of our airline pilot career is within his grasp. “You’ll do great! And you’ll be an excellent captain.”

AIPTEK

I know he will be, too. And there are about 5,000 hard lessons I’d like to share with him, stuff I’ve learned, often the hard way, from wearing four stripes myself for the past 22 years and counting. But one of the biggest lessons I’ve learned is to keep my mouth shut.

“I’ve watched the Part One CD-ROM they sent,” he says off-handedly. Part One is the FAA-approved legality manual for our flight operations. The captain’s authority and responsibility resides therein. “And,” he adds, “the CD-ROM for the HUD.” The HUD–Heads Up Display–is the cosmic imagery projected on the glass only in front of the captain, displaying a myriad of performance and navigation data for assimilation while looking outside and flying nonetheless. Takes a lot of getting used to.

Maybe I could comment? Don’t want to be pushy.

“The trick to the HUD,” I say casually, “I’ve found is this: you have to learn which 20% of the data” I point to the Primary Flight Display, which is repeated in the HUD projection, “you need to maintain in symmetry in your peripheral vision. And the addition 20% like the Flight Path Vector and energy trend that you need to look through and maintain. The the other 60%, you need to ignore, but know where to find instantly when you need it.”

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Let that float.

“That’s good,” he says. “I’m looking for any advice you can give me.”

Well there are a thousand hard-earned, hard-learned lessons he’ll need to know. Those times in flight where the options shrink, you’re dealing with crap unforeseen but real as a heart attack. The regs let you do things they’ll hang you for later–if you survive. You’ll wish you had more fuel, more time, more airspeed and a do-over–but you won’t.

And afterward, you’ll sit stunned in a crew bus and exchange a glance with another captain, words unspoken, but looks saying holy shit, I can’t believe we pulled that off and I’ll never let myself get talked into that again. You won’t be sure where his First Officer is–or yours, for that matter–at that moment. But without the responsibility, the authority, and the direct charge for the lives and the fifty million dollar jet, they probably don’t have permanent creased countenance of heavyweight concern looking back–and forward–as they head home.

Back Camera

Whoa, mule: not so fast. You think you could have taken all that in twenty-two years ago when you first pinned on captain’s wings? Go easy.

“Well,” I say, carefully, “If I could give you one piece of advice, it would be this: make an effort, a real effort, to say ‘no’ often and firmly.”

I let that hang in the air for a minute. He’s nodding slowly, looking at me intently.

“Because I have to say, honestly,” I continue deliberately, “I’ve had more regret over what I’ve said ‘yes’ to than I’ve ever had over saying ‘no.’

And we’re biased as captains towards ‘yes.’ We want to make things work, we’re confident in our ability, we want to best all challenges, prove how good we are, that we’re worthy of the rank, the authority, the profession–especially when you’re brand new in the left seat.

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It’s actually harder to say ‘no,’ and start with yourself: we cannot, will not rush to get there, to get home, to get paid, to make connections. A hundred and fifty-nine passengers and other crew get that luxury–we don’t, as captain, and we’ll answer for it if we cross the line for all the wrong reasons. Say ‘no-go’, refuse a clearance restriction (especially a climb), say go-around, divert, refuse the fuel load (I have NEVER been hassled for asking for more), refuse the maintenance fix, even the aircraft, if you believe that’s right.

Our airline’s Chief Pilot will back you 100% if you’re trying to do right, to be safe, to be smart–by saying ‘no.’  And though it’s usually simpler and easier to say ‘yes,’ you’ll wish you hadn’t a thousand times over at 40,000 feet and 500 knots when you’re looking for salvation–and you’re it.”

Quiet again. He’s thinking. He knows I’m not kidding–and I’m sure as hell not. Welcome to the fraternity, the exclusive realm of complete authority, total accountability, and a challenge every day more than equal to the rewards and satisfaction that go hand-in-hand when you get it right. Maybe not perfect, but right–every damn time.

I smile to myself, thinking back, thinking ahead. He’ll do great, I know, probably better than I ever did.

And so it goes: check the fuel burn, the nav accuracy, the time over the next waypoint. Looking back is fun, but forward is where we’re headed. Time to earn those stripes, yet again.

Back Camera

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