
What we have here . . . is a failure to communicate.
You wouldn’t think it would be so hard for crewmembers to communicate in flight–we have the technology; interphone, PA system, headsets and handsets–even our oxygen masks on the flight deck are wired for sound.
Nonetheless, once the cockpit door is closed, communication dies a slow, miserable death and as captain–it’s YOU taking the Cool Hand Luke beating from the Road Boss.
You don’t like it, I don’t like it–but that’s the way he wants it . . . so he gets it.
Let’s start with what’s usually the first salvo, fired right as we climb through ten thousand feet. That’s the magic end of “sterile cockpit,” which is the time period when flight attendants know non-essential communications with the pilots is prohibited because it’s a phase of flight requiring our concentration in the cockpit, and distractions are not welcome. I have answered the crew interphone when we’ve received a call below 10,000 feet with the admonishment, “We’d better be on fire if you’re calling me now.”
But above ten thousand, here it comes: “Can you turn down the air?”
Sigh. What does that even mean? More cold air? More hot air? Higher temperature? Turn down? So begins twenty questions: “What is it you want?” Sadly, though, the whole thing is our own fault or, honestly, usually the F/O’s fault.
That’s because F/Os just CANNOT LEAVE THE TEMP CONTROLS ALONE. This is especially true of those with lingering brain damage from the MD-80, which essentially had a caveman vintage air conditioning system that DID require a lot of tweaking. On take-off, at full power, it could make snow in the back if you didn’t nudge the temp control valve off of the full-cold stop.
Not so with the Boeing–but F/Os HAVE to mess with it anyway–even though if the temp was comfortable on the ground, the Boeing will maintain that in flight.Nope–F/Os have to mess with it, have to do something, even though automatically, it’s fine left alone.
And that brings on the second failure to communicate. Inevitably, the F/O has to argue, usually tossing out, “Well, the duct temp says 75 degrees.”
Unfortunately, the crew interphone system is a party line, and the flight attendants are listening. Sigh. They don’t give a damn about the duct temp–neither do I–they just know if they’re comfortable. But that’s the pilot pigheadedness: we already know everything.
To reiterate, as I bump all three compartment temps down, just leave it alone, and give them whatever the hell they want. What do you care? You’re not back there.
Plus, use your head: this is a senior turnaround flight, with senior flight attendants swathed in layers of polyester, hauling carts and traipsing up and down the aisle. You think they want heat? You think I do? Sitting in the gazebo, direct sunlight–I constantly reach over and call for more cool air. You’re cold? Too bad–next flight, bring a sweater.
Now, let’s visit the cruise portion of our non-communication. The primary voice passengers hear is the PA, which announces information pertinent to our flight, like arrival time and weather. That’s key information for travelers and crew alike. But, there’s a catch: flight attendants can’t hear the PA.

For flight attendants, the PA is like a dog whistle: we can all hear it, average dogs that we are, but flight attendants are oblivious. You could have just said over the PA “we’ll be landing in one hour” and within minutes, the interphone chime will go off and the question will be, “When are we landing?” And not just once, because not only do flight attendants not hear the PA, they don’t talk to each other either. So you’ll get the same call two, maybe three times.
And never mind that you’ve given them a hard copy of the flight time before takeoff, and that they’ve typed that information into the touch screen at their station controlling the passenger information and entertainment system . . .
. . . and that touchscreen, if they look at it, will tell them how much longer we have left in the flight. But, that would mean they’d have to look at their watch, then do the math. Especially when we’re landing in a different time zone–it’s easier to just call up front and ask me. Right?
Well, maybe not me. My answer is usually relative: “About ten minutes early.” Which means: look at your watch. This is your flight–know your own schedule.
Or, look at the gee-whiz panel at your station, counting down the minutes. Or, do the unthinkable: ask one of your colleagues in the back? Nah. Whether it’s the temperature or the time, rather than ask each other, just call up front. All of you–not one call, but four, because you can’t hear the dog whistle or talk to each other. Even had a fifth flight attendant, just riding the aft jumpseat home 130 feet behind me, ask me to “cool off the back.” Seriously?
Okay, it’s a given: we work together, fly together, even all talk–sometimes at once–to each other. We just don’t communicate very well. So, my new policy is this: any time the crew interphone chimes, I look to the F/O and say, “It’s for you.” He’s the one screwing up the temp anyway.
And at least I’m happy, and that’s a start.


















































The bottom line with gravity and flight never hits home as solidly as when you’re solo, with or without an airplane, if you give flight the healthy respect demanded to walk away from it in one piece. Maybe that’s why it’s actually easier to fly solo–I believe it’s easier to jump solo too, since I’m not about to cash in a stranger’s fate for my own–because that eliminates the middleman: you do it, you rely on your own determination, and faith takes a back seat. No one to share the blame or provide the fame.
And you can count one one thing from mine, or from any professional airlines pilots’ hands: it ain’t our hobby–or your bucket list–that’s happening from the moment of brake release to parking at your destination. We don’t do it on weekends or days off because it’s a sport or recreation, we do it year round in all weather, day and night under the strictest supervision, and see it for not only what it really is, but also what it should never be. Ain’t no counting the beads in this service.



















No matter who you are and which way you’re pointed, somehow, you’re going home. Maybe not now, but eventually and the place defines where you’re bound. Because what’s ahead is most clearly determined by what’s behind; where you’re going by where you’re from. Really, there’s no “to” without a “from,” and the ultimate “to,” the eventual “at last,” is always home.
A lot of home, then, is in the leaving and sometimes you can see it clearly; sometimes you can’t. But you can appreciate the separation when it happens before your eyes, though you try not to look. There’s a bit of loss ahead, if only for a moment but it’s there, reinforcing the value of home carried aboard in every parting.
In that case–maybe even more so than in the families dragging “home” through an airport–you can see what’s left behind and it’s even more powerful often than what’s immediately ahead. Because home throughout the miles is always ahead, eventually.
Yes, home is home but there aren’t always more miles ahead than behind on the journey. That’s not always easy to acknowledge, but it’s true. We’re all along for the ride, however many miles that entails and whichever way you want to cross them.
Everyone’s underway, doing whatever they do, going wherever they will, being whoever they are, and living the miles how ever they do. Probably it’s not easy if the ride is all you’re along for, enduring the here to there, mindful (or not) of miles to go and the distance to or from home nonetheless.
Still I’d like to think that there’s more I can do in the actual flying to make the journey more than just a death march en route. Besides the safe passage at shotgun speed and above and beyond the course and track.
If nothing else–at least after sufficient java–I can live it out, rather than just do the job. Someone on board should do more than just endure. Someone should transcend the details and grasp the height and speed of the journey, the distance between here and there and the island of now between where and when.
Yeah, we’re miles above the thunderheads–doesn’t mean I can’t appreciate the swelling curves of colossal power and beauty back lit by the retreating sun. With the lightest touch–so you won’t notice in back–I steer between the valleys trenching the boiling stacks and darting lightning exchanged between angry towers.
So much to go around; so much we go over but no matter what, we’re on the way as fast as we can practically get “there,” aren’t we? Might was well do more than just endure: let’s inhabit the ride.

But that doesn’t mean you have to stop “being” along the way, especially since often you get there sooner than you think due to factors like an unseen tailwind virtually undetected from 7 miles above the dirt, but pushing you along nonetheless. Then “there” comes abruptly, arriving in ways you might not have considered, bringing you home one last time.
Home, eventually, in the business of to and from has a certain finality; the journey a finite continuity. The flight is more than just science, although it’s every bit of that. The enduring legacy is the journey lived, the hours on the wing, and the appreciation of reality of flight, over and over, higher, faster and wide-eyed throughout.