Archive for the airline Category

Air Travel: 3 Simple Ways to Make Your Summer Flights Easy

Posted in airline, airline cartoon, airline industry, airline passenger, airline pilot, airline pilot blog, airliner, airlines, airport, flight, flight attendant, flight crew, jet flight with tags , , , , , , , , , , , , on June 9, 2014 by Chris Manno

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Summer time air travel can be stressful, but there are practical and simple things you can do to make your trip easier. Here are my top 3 simple ways to make your summer air travel as efficient and low stress as possible.

1. Information: install the smart phone apps for the travel services that apply to your trip (airline, hotel, rental car) and take a few minutes before your trip to set them up with “push” notifications so you will automatically be notified of gate changes, delays and even rebooking. If you’re notified of a delay by the airline, having a hotel, rental car or resort app installed will put you in touch with those important services quickly and easily. Your pharmacy’s smart phone prescription app can speed you through the refill process in a distant city, or transfer prescriptions in many cases.

 

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Many airline apps let you rebook instantly, avoiding long waits in a customer service line, and can outline your options quickly without you having to navigate a website. Best of all, you can beat the rush when re-booking is necessary. On some airlines–American Airlines is one–you can use the airline’s app and website in flight through the on-board WIFI for free.

On taxi in, when you’re cleared to use your cell phone, you will be notified–if you authorized “push” notifications–of your next gate accurately if you’re connecting, or your baggage claim if your travel is complete. The gate agents pull that info 10-15 minutes before your gate arrival, and we print it out in flight 30-40 minutes prior to landing. But your “push” notifications will be more timely and accurate than the other two sources.

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You can delete any travel apps you don’t need later, but while you’re on the move, there’s no quicker or more accurate way to get the answers you need to your immediate travel needs. Install the apps, know how they work, and use them to stay ahead of the crowd–especially in case of cancellations, delays or gate changes.

2. Survival gear. First, count on none of your basic needs being met: food, water, shelter. Provide all three yourself. First, food: if you can’t buy something in the terminal to take along–and often you can’t–better have whatever compact, long shelf life calories source you can pack: power bars, granola bars–whatever you prefer that will stave off hunger.

Ditto for water: you “can” get water on board, but the question is when, and sometimes, how–are you in the back and they’re starting the beverage service from the front? Or vice versa? Or is it too turbulent to safely move about the cabin for passengers or crew? Just have a liter of bottled water handy per person, then don’t worry about it.

Finally, “shelter:” dress for the trip, not the destination. That resort-wear will not keep you warm in a chilly cabin, particularly on long flights. And here’s a crew secret: your flight attendants are active, working, and blanketed in layers of polyester. Who do you think calls us to ask for changes in the cabin temp? If they’re melting under the uniform layers, you’re going to wish you weren’t in shorts and a tank top, because we’re more likely to hear “cool it down” than “warm it up” from our working crew in back.

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3. Consolidate: all vitals and valuables in one hand-carried, locked bag. Medication, documents and here’s the big one–valuables, like your watch, wallet and any jewelry MUST go into this one locked bag BEFORE security. Why would you ever–and I see this all the time–put your wallet, watch, cell phone and other valuables into an open container on an unmonitored conveyer belt? Why not consolidate them all and then after you’ve successfully passed through security screening, retrieve your items from your locked bag?

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And locked is the key: if you’re pulled aside for additional screening, do you want all of your valuables laying out in the open, outside your reach and often, out of your sight? Even if that one locked bag requires extra screening, the lock ensures it will only be searched in your presence.

The final part of “consolidate” applies to your personal belongings: do NOT disperse your items all over your seat area. It’s a sure way to leave an item on a plane, a fact that is borne out by the number of passports, wallets, personal entertainment devices, tablets, keys and phones that turn up on overnight cleaning of aircraft. If you leave valuables, much less valuable documents like a passport, in the seat back pocket or anywhere else, you’ll likely never see them again. And speaking of “seeing” them, the normal climbs, descents, banking and on landing, braking will cause whatever loose items you may leave or drop on the floor to end up rows away. Even if you check your immediate area before deplaning, some items might have vanished. So don’t scatter your belongings about! Return items to your hand carried bag immediately after use or when not in use.

Face it–air travel is stressful as it is, but a lot of stress can be alleviated by these three steps. Information is king when you’re departing, trying to connect, or are changing plans on the fly due to delays or cancellations. Get the apps, set them up, and use them. Stay hydrated, fed, and warm to ease the physical stress. And finally, move smart: consolidate your valuables and do not let your personal items become strewn about your seating or waiting areas on board or in the terminal. Inflight forces will help them slide away, or if you leave them inadvertently, chances are slim that you’ll ever recover those items.

Follow these simple steps–and have a good flight and a great vacation.

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Flight Crew Like You: The Airline Cartoon Book Now Available

Posted in air travel, air travel humor, airline, airline cartoon, airline cartoon book, airline pilot, airline pilot blog, flight crew with tags , , , , , , , , , , , , , , , , on June 2, 2014 by Chris Manno

Finally, collected and published, the JetHead firsthand cartoon view of air travel, airlines and flight crews:

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Here’s the insider, behind-the-scenes look at the world of airlines, air travel and flight crews!

This all-original cartoon collection takes you inside the flight crew world on the flightline, flying trips, facing the ups and downs of flight crew life from an insider’s perspective. The 74 pages of cartoons in this collection are must-haves for anyone who is an air traveler, a frequent flyer, or a crewmember–or hoping to be!

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 Here’s a sneak preview of just a few of the cartoons in this book:

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Flying Then As Now

Posted in airline, airline industry, airline pilot, airline pilot blog with tags , , , , , , , , on May 5, 2014 by Chris Manno

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Aw, hell, it’s a beautiful day; so why not go down onto the flight line instead of just right into the cockpit for a change? Bright sky, gleaming jets, the sun climbing its early arc from a not too warm, still fresh and breezy morning toward what will be a hot, dusty dry pre-afternoon. The perfect, clear, preflight moment.

Clomp down the jet bridge stairs, and try not to face plant on the spike-grated steps grabbing the soles of your dress shoes (the ramp crew would love it) as you descend to the tarmac. Feels  so familiar: jet exhaust and the smell of kerosene mixing with the light scent of leaked Skydrol, engine oil, maybe even a spattering of propylene glycol dripping out of drain masts, souvenirs of previous departures from up north.

Over it all, the warm, dusty signature Texas breeze, dry, easy but mustering strength for a gusty day later, a spring promise well kept. And the scent and the sky and the sun and the wind; feet on the ramp, moving among metal giants at rest but ready for flight. There’s that same old “this is mine” feeling, this is my world, my jet, fueled, ready for me to climb in, strap it on, then bring the beast to life and launch off into that indigo canopy above.

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Flashback: tromping around on the Air Force flightline in flight boots, heading for sleeker, faster, more treacherous jets. The flight boots were a wry realization: we’d all been foot printed because, the laconic tech who did that job told us, chances were good that given the nature of the jets and the type of flying, whatever was in the boots was most of what they’d have to identify us by in certain cases.

Whatever: we were immortal. Tromping out of the life support shop loaded with crap–a chute, helmet bag, leg board; tail number of your assigned jet inked in ballpoint on your palm, along with “step time:” the briefed “step to the jet” minute coordinated with everyone else involved. Give a glance at the sky to see if those pattern altitude winds are anywhere near what the weather-guessers forecast. Probably not.

The alcohol swab you used on your oxygen mask to clean it before leak-testing it still burns your fresh-shaven face, letting you know you’re alive, despite the early hour. Hoist yourself into the converted dump truck with bench seats that slowly trolls the flight line, sad and slow as Eeyore, pausing to pick up pilots just blocked in after a flight, taking others like us out to our jets. Exchange a grunt or a pleasant obscenity with a fellow aviator also loaded down with flight gear. But even then, as now, before morning flights, always preferred general “shut up” before flying, like a silent meditation before church.

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Never was–am–nervous about flight. Just prefer less earthly clutter on my mind, mostly calmness, zen, before the orchestra strikes up. And then in my mind the relationships of time, distance, speed, angles, rates, thrust, pitch and roll all come out of the woodwork like ghosts in a darkened dance hall: we all know our places and how this waltz interlocks into a kaleidoscope of motion. Think it, live it, do it.

Like a blind date: you know what she looks like from her picture, but seeing the jet–your jet–from afar, then close up; it’s the best: we’re going to do this. It’s all coming together, and when it does, there’s going to be speed, thunderous noise, power, altitude, and no gravity. You can look for my boots later, I don’t give a damn: we’re going to this dance.

Something about touching the jet, as you walk around it, visually inspecting, really matters. Because just like a any thoroughbred, you’re going to pat her flank before you just throw a saddle on and cinch it up. Used to always pat the underwing vortilon on the Maddog; many a fueler watched with mild disinterest, ramp denizens familiar with pilot touchstones. Not sure why I did, maybe just because I always did, reassuring me that she was metal, and her that I was not.

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Now I just walk under that bigger, fatter cambered Boeing wing, too high to touch even if I wanted to. Admire that clean, shiny leading edge that tapers outward then flows gracefully up into the seven foot winglet on each wingtip. Love the big, gaping scoop of engine cowl around the clattering fan section of the high-bypass engine, blades windmilling loosely, soon to be centrifugally taut at 30,000 RPM just at idle. They gulp air so powerfully even during taxi that you’ve seen them suck puddles, even just moisture, from the concrete in twisty tornados swirling right into the engines.

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Around the towering, gleaming (new paint job) tail, then under the left wing, always with one eye open for the dozens of ground carts and tractors scuttling around the ramp like a jailbreak. You could get run over down here. Enough; time to mount up.

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The cockpit is always home. Everything there is spare, utile, functional, and state of the art. Some pilots call climbing in “building their nest,” hooking up comm cables, adjusting straps and rudder pedals and seat position. I don’t call it anything, I just strap in. My favorite copilots have little or nothing to say as we piece together the dozens of technical steps required to go fly: performance, navigation, systems. What needs to be said is rote, a litany, more like gears and cams than conversation, and I like it just fine that way.

“Step time” becomes push time, the canopy clunking closed and locked gives way to the forward entry door thunking shut, locks engaged. Then the cockpit door bolts shut; talk on the crew interphone to the ground guy unseen below. Release the brakes, clear the tug driver to shove us off the gate, onto the ramp, cleared to start. She comes to life, engines spinning up, fires lit, hydraulic brawn ready, thrust available when you call for it.

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With the tug disconnected, the crew chief holds up the nose steering pin, red “remove before flight” streamer attached, for you to verify that hydraulic steering is back under your control; you flash the landing light, he snaps you a salute, then the ground crew hops on the tug and trundles back to the gate.

Give ‘em a minute to get clear, then call for the flaps to be extended, flight control checks, then taxi. Beautiful morning, promising a stellar, clear spring day, one you almost hate to miss. But then, as she rolls in response to your nudge of jet thrust, with a squinty glance above, you notice the chalk lines of contrails arcing east and west, north and south.

Thoughts of the day, the earth, springtime, and anything below five miles and five hundred miles per hour somehow seems less relevant, even less real. It’s all about getting and being up there again, precisely, as perfectly–and in my case, as quietly–as possible.

Granted, she’s more of a draft horse than a thoroughbred, but there’s tremendous power and grace in her nonetheless. And these days we realize we’re mortal, boots or dress shoes–but we really don’t give a damn about that either.

It’s a kinder, gentler type of flying, especially with 160 warm bodies aboard. Burnished, polished smooth by the thousands of hours in the air, but then as now, and ever, what really matters is flight.

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Fried Sky with a Side of Regret.

Posted in air travel, airline, airline industry, airline pilot, airline pilot blog, airliner, flight, flight attendant, flight crew, jet with tags , , , , , , , , , , on March 29, 2014 by Chris Manno

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Night falls slowly, painfully on the flight deck westbound. Chasing the sun but losing, sunset grudgingly unfolds in slo-mo, Pat Summerall running color commentary: “Oh my, that’s not how it’s supposed to happen.” A burning lip flecked with cobalt, shafts of charcoal stolen from the blue promising a stormy beating for a landscape miles away, yet you know, feel, what you can’t see. Darkness comes in withering shades and declining latitudes, searing the horizon, azure overtaking the florid arc as if the smoldering, sighing sun just didn’t give a damn anymore.

Entropy flies in the cargo belly: chickens–baby chicks breathing through air holes in cardboard cartons, never imagining themselves winging 500 knots across the ground–and radioactive material (aft compartment), tagged bags and other stuff, plus a tissue sample on dry ice rushing to doctors on the sunset coast, deciding if someone in the eastern darkness can live or die, or so the cargo folks told me.

Not really more sanguine upstairs in the pressure hull defying the -60 degree stratopause inches away, with a meager partial pressure of oxygen that would instantly start the blood bubbling and the gas escaping crushed lungs in a fog. Never mind, eyes on the prize, 250 degrees true, beyond the jagged threshold of the Rockies and Sierras. Less than an hour to go.

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While I’m ten stories forward of the aft jumpseat confessional, I’m aware of what’s unfolding nonetheless. One just left her husband, the other just got left. Forward galley, well he’s an old friend, a gay guy with a good head on his shoulders and compassion enough to care how hard relationships, same sex or otherwise, can be when the wreckage piles up.

And we both have Old Testament faith in flightcrew clannishness: we’ll get through whatever together, day, night, a few thousand miles or continent, even an ocean away; the jumpseat and crew van and the gawd awful bidsheet that binds us hot forges a flightcrew stronger than we could ever be alone. So we never really are–and the two pros will smile and work that coach cart, they’ll do the giving that they always do, with stronger hearts regardless of the weight they’re bearing.

Me, up front, I’m just the timekeeper, shoveling coal to stoke the boiler fire and constantly questioning the course I’ve set: can we get the chickens and tissue and broken hearts and shattered dreams to the far coast with fuel burn I counted on? Does the X-Ray vision of the radar and the wind plot say that the wedding gown carefully, almost religiously stowed in the forward closet will make it timelessly to the reunion with the soul-sister maid of honor waiting to pick up the bride in the City by the Bay?

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Flex. Breathe, flex again; crank the rudder pedals back, unfold the six foot scrunch another inch, strapped in just the same. Breathe. Force the HEFOE litany carved in stone an age ago: “hydraulics, electric, fuel, engines, oxygen,” amen. Simple, my part as captain is: keep us flying forward, rightfully, safely. Be the faceless guy in the locomotive cab of the wailing freight train, dragging an ice trail across the night sky, contrails silhouetted in moonlight like silver rails against a shadowy landscape thundering below: dusk left and right, darkness behind–we sail on ahead nonetheless.

Crossing the last waypoint before arrival and descent, claim that inward smile: job done, promises kept; plans worked, fuel plenty, brides, chicks and heartbreak alike–delivered. From here it’s only about negotiating the descent, the approach, landing and taxi in. Cake. And folks will either be happy or not, but you did what you promised them. Chicks will either recognize a new coast or they won’t, someone in New Jersey will get good news (I hope) or bad, and somebody’s big day will lead to a lifetime of heartache or not. And the heartbreak cabin crew will be replaced by another eastbound, instantly bound by the Gilligan’s Island of flight crews: castaways, for better or worse, on a thin air island eight miles above and a world away.

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Yet in the end, it’s not regret, really, that darkens your sky, but in a way it is: can’t be sure how any of what we landed just now turns out afterward, though I’m not sure I’m supposed to know. Back off; take a deep breath and set out once again on the ironclad litany for the eastbound flight, the homeward leg. Regret can wait; another worthy ark of eastbound hope and dreams and everything in between sails on at brake release and pushback in an hour. Claim a breath, a moment of peace, then get your head back in the game: details, captain, and promises you must keep for the hundred some souls on board.

Keep ‘em, every one, defy the sunrise alone. Careful, truthful, the sky is the footpath home.

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Malaysia Flight 370: What Didn’t Happen.

Posted in airline, airline industry, airline pilot blog, cruise ship, fear of flying, flight crew, jet, Malaysian Air 370, security with tags , , on March 15, 2014 by Chris Manno


Speculation on what happened to Malaysia 370 now runs rampant across the world media, just as it always does after any airline disaster. But as usual, most of what the “informed sources” hypothesize is unfounded or at least, not based on fact. That’s because whether the “experts” popping up on broadcast media want to admit it or not, there are few facts; and for all the wrong reasons in this case, there are fewer than ever.

That in itself is significant and, in my judgment from the perspective of one who makes a living piloting Boeing jets, a major factor largely ignored in the media. Specifically, what didn’t happen to that Boeing 777 holds the key to what did.

First, let’s start with the most obvious clue, which basically is the common denominator in one major risk factor that affected everyone who boarded Malaysia flight 370: the two travelers with stolen passports. No, I’m not even suggesting that they were players in a terrorist plot, although that is possible. Rather, the common denominator risk factor is this: clearly, third world security once again and not surprisingly, failed.

The Interpol database listing those stolen passports would have been cross checked in the United States, Canada, Great Britain, and every country in Europe. Was the database available to Malaysia? To the airport in Kuala Lumpur? Of course it was–but the database was never crosschecked against the flight manifest. That’s the starting point of what didn’t happen, and that trail only gets worse.

Is there a good reason why the Interpol list wasn’t checked? Actually, the more important question, the answer to which bears heavily on the common denominator in play, is this: does any good reason for not checking even exist? Technological deficit? Budget constraint? Manpower? Mismanagement? Incompetence? Is there a “good” reason for this failure, which would imply there is a level of acceptance appropriate for the failure to secure the screening process?

If what the rest of the modern world considers essential–airline and airport security–is simply not maintained in Malaysia, what else is not done there?

“We don’t really know.” Seriously?

That brings me to the jet itself. I’ve had a printer message pop up at 40,000 feet that read, “Please check the vibration level on the right engine–it’s reading high down here.” Down here, in this case, is my airline’s technical operations center that is receiving, monitoring and screening the extensive data stream flowing from my Boeing 737-800, including detailed telemetry from the two CFM-56 high-bypass jet engines.

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Malaysia Air says there was no data stream from flight 370, while Rolls Royce, the manufacturer of the engines on that 777 who monitors that data stream says there was. Which raises the larger question of why the two disagree? Why would the airline–and the authorities governing airlines in Malaysia–not have the data, or say that they didn’t? Again, is there even a good reason? Lost data? Technical shortcoming? Incompetence? Insufficient budget or manpower resources?

Which brings worse to worst: untruth. In an incident I witnessed from the left seat, the key piece of cause data that nearly led to hull loss with 150 fatalities (including me) was the radar plot and audio tape of the Mexico City Approach Control’s vectoring. Which, of course, went “missing” in the subsequent investigation.

Which lowers us to the worst of the worst factors at play in Malaysia and Mexico and other third world countries where, as Asiana Airlines proved last summer, a “competent and qualified” cockpit crew could fly a perfectly good 777 into a sea wall. That is, culture.

Asiana crew flies into seawall on landing..

Certainly, the Ethiopia Airlines copilot who recently commandeered his own 767 and nearly ran it out of fuel over Central Europe was, according to Ethiopia Air and their aeronautics regulators, “highly qualified” like the Asiana crew.

“Hijacked”–by the copilot.

In a country like Malaysia where no heads roll when passports are not checked against databases of security risks, stolen documents, and worldwide watch lists, when key flight data may or may not be recorded, monitored or maintained (all that data, by the way, is key to modern jet safety and maintenance), when convention and tradition–essentially culture–mandates that power relationships (and likely, money) transcend the first world strictures of duty, common sense and personal responsibility–what does anyone think could–and did, and will–happen?

The only reason this list of failures–which barely scratches the surfaces of things that didn’t happen, causing the disaster that did–is a surprise to the flying public is because of a twofold consumer bias: price, and marketing. A 777 in the paint job of Malaysia Air looks as impressive as a 777 in United Airlines paint, and they both have a $250 million dollar price tag. But that’s where the similarity ends–technical capability, maintenance standards, government regulatory oversight, budget, manpower and culture run the gamut–and there is a bottom end upon which the airline passenger who goes by appearances gambles everything.

Consider the billion dollar cruise industry, where it’s common to register a half-billion dollar ocean liner in the country with the least competent (read: least costly/interfering) regulatory capability, like Liberia, the Bahamas, or Panama. And when a mega-ship’s engines fail in cruise, or the steering quits, or a fire disables the electrical system, or the incompetent captain runs the ship aground showing off, we get a thousand personal anecdotes, cell phone pics, YouTube videos and talk show interviews from those who survived the incompetence, decrying what didn’t happen that should have prevented what atrocity actually did.

“Experienced,” certified Costa cruise ship captain Francesco Schettino runs ship aground–then abandons the ship and 2,000 passengers.

How does that regulatory, cultural and operating failure play out at 35,000 feet and 500mph? Ask the passengers of Malaysia 370 about the end result–if you can find them. Because in their case, all of the above things that should have protected them did not.

The bigger mystery in the Malaysia 370 disappearance isn’t what happened, or even what failed to happen which caused the loss of 200+ lives. Rather, it’s that people are actually surprised that it did.

. . . a week later: still nothing.

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Winter Flight Delays and YOU.

Posted in air travel, airline, airline delays, airline pilot, airline pilot blog with tags , , , , , , , , , on February 9, 2014 by Chris Manno

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The news media covers the weather-induced flight delays relentlessly from the outside viewpoint, posing as a passenger would, facing headline-grabbing (isn’t that their stock in trade?) shipwreck-castaway-snowmageddon-apocalyptic disaster. They play it as if everything should operate normally, snow or no.

Fine–enjoy the hype, especially from the outside of the aviation profession, from the perspective of urban legend, unreasonable expectations (sure, airlines should operate like clockwork regardless of polar temperatures and contaminated surfaces) and shrieking sensationalism.

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But here’s the inside look at the very real challenges, risks, and safety constraints the news media doesn’t want you to consider.

First, you personally, as an airline pilot and captain, hate the news of a winter storm.  Because of the flight delays? Cancellations? No–it’s simpler than that: just getting to the airport is a challenge on iced-over roads, never mind getting home twelve hours later–barring cancellations–when the roads are even worse.

Put that out of your mind, and leave an hour earlier for the ice-afflicted slide to the airport, adding to what you already know will be a twelve hour day. Park the car facing south, at least, hoping the north wind will coat only the back window with an inch of ice to scrape off after midnight when or if you manage to transit 3,000 air miles and return. Fat chance–on the ice, and the return.

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Finally in Flight Ops, where Defcon 3 reigns: they’re almost out of standby flight attendants to assign to flights in place of delayed or diverted inbound cabin crews. Now they’re breaking up enroute or just arriving crews and reassigning them to outbound departures.

Which means, as the day goes on, more cut-and-paste flights and assignments for more crew members. That recital your kid’s in tonight? Birthday, anniversary, or just plain day off? Fugghedaboudit–you’re going elsewhere, with an indeterminate return time or even day.

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Your jet is coming in from South America where it’s summer, so no problem, right?

Wrong: it will still be delayed, metered in with all arriving flow times, and summer aside, the jet will need to be de-iced anyway: the on-board fuel has been cold-soaked at altitude to about minus 30 degrees, and when that cold-soaked wing hits the moisture laden winter overcast and precip, there will be plenty of ice, especially on taxi in and after parking. Add another 45 minutes, at least, to your flight day.

And you know that de-ice is anything but simple. First, all jet intakes and cowls must be clean and uncontaminated BEFORE you even get to the de-icing pad prior to take off. Who certifies that?

Uh, YOU: get outside and stick your head into both engine inlets to be sure they’re clean. If not, add another 45 minutes to get the engines de-iced so you can taxi to get the aircraft de-iced. And get back downstairs afterward to be sure the procedure was done properly before you try to start one of those $5 million dollar engines.

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The rate of precip is specified in the official weather report, but official weather reports are hourly, and we live (and answer for) the effects in real-time: YOU determine the precip rate and type (snow, freezing rain, ice pellets) and decide which de-ice procedure and fluid will be required.

Then, assuming you have made your way from the gate to the de-icing pad, YOU determine the “holdover time,” or effectiveness time for the de-icing, which again depends on the conditions (temp, precip, rate of precip) so YOU can determine how long you can wait for take off and still have an uncontaminated airfoil.

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Now, consider the surface, both taxiways and runways. All takeoff performance is based on a dry or wet runway, but iciness throws in a curve ball. You have to account for the drag of slush on acceleration, plus the loss of brake effectiveness on any icy runway.

Once again, the field weather report contains the “official report,” but “official reports” don’t fly airplanes, and they are hourly, not instantaneous. You know the limits (slush, snow and ice maximums) as well as your jet’s tolerance and required corrections to your performance data.

Do the calculations for all possibilities: based on the official report, based on what you see, based on conditions worsening. Know all three and be prepared to execute accordingly.

Know that cold-soaked engines behave differently, oil and hydraulic fluids need time and circulation to achieve design viscosity. Be alert for binding flight controls, before and even after de-icing, where melted ice can trickle into dry bay areas and refreeze quickly.

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Taxi gingerly, knowing that iced taxiways are inconsistently slick and your eighty ton tricycle will not stop if one side has traction but the other wheels five yards away do not. Probe the turns with the nosewheel first before you commit the main gear in a turn.

Run up both engines periodically to 70% to verify proper operation, carefully, so as not to blow away a smaller jet behind you, and with consideration for the traction as you do.

Trust but verify: as you taxi, see what’s actually happening on the runway. Is it uniformly clear? Is it draining? Are other jets kicking up rooster tails from their nosewheel on takeoff roll, indicating pooling? Are there contaminated areas? How does the last third look, given that in an abort you’ll need full braking there? How does the first third look, since you’re primary and critical acceleration will be there?

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Taxi out with flaps retracted so as not to get slush or ice sprayed up under the wing and onto the flaps–they may jam on retraction because of the close tolerances, and will take extra de-ice time if they’re contaminated.

When you FINALLY taxi out, get ready for de-ice: engines shut down, bleed air from the APU off; ground crew on headset tells you the de-ice fluid mix (or asks you what type you need), then certifies afterward that the jet is clean and you start your holdover clock based on what you have determined is the max time (usually minutes) to wait for takeoff (that’s why de-icing is normally done at the runway rather than the gate).

Now restart engines, reconfigure with flaps and slats, check flight controls, final weights, final speeds, final corrections based on NOW (your three pre-calculated options) and your go/no-go decision.

Power control is key to airspeed.

Take the runway, hold the brakes, power to 80% and scrutinize all the instruments: go.

Climb out is a relief, at least partially: you still have to turn around at the coast, then fly back into the snowed-in airport after enduring even more inbound metering delays.

But the worst, ultimately, is yet to come: the drive home, if and when you return, once you thaw out your car. That, however, is 3,000 miles from now. Worry about that then, get home as best you can–with this weather, they’re going to need you to fly tomorrow, too.

Actual photo from my 2.5 hour, 30 mile drive home from DFW after a recent winter storm.

Actual photo from my 2.5 hour, 30 mile drive home from DFW after a recent winter storm.

How to NOT land at the wrong airport.

Posted in air travel, airline, airline pilot blog, airliner with tags , , , , , , , , , on January 14, 2014 by Chris Manno

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As a pilot, you’ve landed at airports around the world at least a thousand times in many different aircraft, day and night. So, are you confident? Relaxed? Sure?

Hell no, and with good reason: there’s just too much at stake. Passenger safety, professionalism, your career.

So you’ve spent that career–over three decades, and counting–as a professional pilot, trying diligently to NOT land at the wrong airport.

Here’s how.

It starts a thousand miles prior to landing, and it’s a mundane yet essential procedure. In the chocks, preflight, do it: you read the navigation waypoints from the screen displaying the route of flight in the jet’s navigation systems (there are two, backing each other up) out loud, while the First Officer reads both the paper flight plan and the Air Traffic Control system printout (you read it silently as a triple back up). They must match.

The last waypoint entry MUST at least be a runway at your destination, preferably an approach, too, but at the very least, a landing runway. This will be essential later.

Everything must match (ATC clearance, nav system route of flight) and so must the enroute distance in order for the fuel calculations to be valid. So once again, you MUST have an accurate final fix, preferably a runway.

Even at this preflight step, there are mundane challenges: tired? Long day? We’ve done this a zillion times before, in fact just last night? We’ll put in the final waypoints later, because we’re not sure which runway they’ll be landing on?

Don’t give in. Do every nitnoid step, every time. Route, mileage, verified. Period.

The same human factors challenges recur at the top of descent: almost done, tired, end of the work day, we’ve done this often.

Fight it! Verify the landing runway, and be sure it’s correct, complete, and active in the nav system.

On approach, be wary of the siren song from Air Traffic Control, especially at night: “Do you have the airport in sight?”

If you say yes, you’d better be 100% sure, but even then–the best answer is no.

Why? Because if you acknowledge visual contact with the runway, the next clearance you’ll get is “Cleared visual,” meaning radar service terminated–fly to and land on the designated runway.

Why? I mean, why accept that clearance rather than maintain radar tracking of your position and altitude from the ground controllers monitoring you and, as importantly, the other air traffic around you?

Can you really identify and verify other aircraft and ensure separation–at night? Why would you?

Just last night, landing at DFW, something I’ve done a thousand times, we refused the visual clearance.

Why?

Because a thin and broken under cast obscured at least half of the ground references we’re dependent upon to confirm our position–and that’s at an airport I’ve flown into since the eighties, much less some small, out-of-the-way airport I seldom see. Regardless, there’s no point in speculating or trying to visually orient ourselves with half of the usual landmarks obscured, especially at night.

Plus, why not give our passengers the benefit of Air Traffic Control radar keeping us clear of other aircraft?

Finally, having done due diligence a thousand miles back, we know the distance remaining (there’s a mileage countdown displayed in six places in the cockpit, including in my heads up display–if we’ve put the landing runway into the system) so that if we only accept the clearance after we’re vectored onto a final approach segment, we’ll know exactly how many miles to go before touch down–if we constantly check it.

Using the three to one ratio of a landing glideslope, we know that at 1,000 feet, we’d better be no farther than 3.3 miles from touchdown.

If the “distance remaining” indicates significantly more–you’re at the wrong airport.

If you’re under radar control, that won’t happen. If you’re on a published and verified segment of the instrument approach, that won’t happen. If you’re monitoring the distance remaining to the valid touchdown point, that won’t happen.

Tired happens. Get-home-itis happens. Routine happens. But god forbid the perfect storm of those human factors, plus poor visibility, unfamiliar terrain, and a failed procedural navigation process (the mundane stuff cited above) all comes together.

As with so many things in aviation, it’s not necessarily the big, spectacular failures that bite you in the ass. Rather, it’s the simple, tiresome, mundane everyday stuff that must be attended to–or, the results can be headline news, and not in a good way.

The Annual Pilot Beating

Posted in air travel, airline, airline pilot, airline pilot blog with tags , , , , , , , on December 19, 2013 by Chris Manno

awful house

Awful House, 4:30 am.

Try to decide which is worse–the two roaches scurrying around the condiments, or the lame-brained guy in the paper hat, prattling on about his guts while you try to eat.

“You ever get that real sharp gut pain,” he asks, “where all of a sudden you really have to go to the bathroom super bad?”

Must be cancer, I want to say but don’t. You should get it checked out.

What I really don’t want to do is chat here at the buttcrack of dawn while I’m trying to cram one last run-through of the memory items I’ll be expected to recite for the oral exam prior to the simulator exam: “Passenger switches–on.”

What the hell is a “passenger switch?” Actually, that should read “fasten belts switch,” because that’s what you need in a rapid depressurization. Boeing obviously misprinted the step, but since Boeing published the procedure, if you don’t recite it their wrong way–it’s wrong.

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And there are pages and pages of numbers, stats, limits, operating procedures and legalities, all fair game for the oral exam. Experience proves that the best defense is a good offense:

Question: what’s the crosswind limit for a Category 3 approach?
Answer: 15, but that may be further reduced by the runway condition to 10 if the RCR is less than good, which brings the requirement for an Autobrakes setting of 3 or MAX.

Answer more questions before he can ask them.

And pay with cash here: the guy at the register is either an ex-con or a heroin addict; the neck tattoos and shaved head could go with either.

The 05:30 “Stump the Dummy” (me) session goes as planned: two hours that are part instruction, passing along new or revised procedures, as well as asking questions–and me over-answering as a defense. That worked, because now we’re on to the simulator check. Today we have one of the new, most advanced “boxes,” with all-electric motors (no hydraulic carnival ride) and the most advanced digital visual with Google Earth displays.

And for me, a windfall: there was no line first officer scheduled for my sim–so I get a “seat filler.” That means an instructor, and today it’s Bev. She knows the aircraft systems and procedures inside and out–because she teaches them every day.

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This first part, planned for around two hours, is termed by the FAA a “jeopardy event.” That is, if you don’t handle everything correctly, you lose your flight qualification. No pressure–just your ability to make a living at stake.

We start with a low-visibility take-off: fog and a visibility of 500 meters. Brief all the usual stuff, plus the extras: Localizer frequency tuned and identified, specified usable within the threshold, HUD set NP with correct runway length, runway heading set. Of course, a question before takeoff:

Evaluator: what’s the limit for the take-off alternate?

Me: 330 miles or the lowest minimum at the departure field for a single-engine return, which is 300 feet, and the present viz is 500.

Over answer–good defense.

Once “aloft,” we return to set up for a Category 3 landing, which is through weather to the lowest limit of my qualification, which is 50′ and a visibility 300 feet.

“Take the airplane,” I tell Bev, “I have to make the new FAA-ordered PA about electronic devices.”

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“Good job,” says the evaluator. Maybe he thought I’d forget–the change only came out this week–but I didn’t. We hit all of the marks to set up the approach, then fly it carefully to a landing under an indefinite ceiling and 1/8 mile of visibility.

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Then, through the magic of flight simulators, the computer slingshots us back out on final to fly the approach again, this time to a low-altitude missed approach. That’s a two-part test: you have to prove that you can do the maneuver, no easy task at 50′ and marginal visibility, and you have to prove that you can discern when to go-around and when to land.

Hand-flying the approach, near the ground, at 50 feet: nada. I punch the go-around power toggle on the throttles and we pitch up aggressively, away from the runway.

“Flaps 15 . . . positive rate (means we’re climbing) gear up.”

We’re climbing like a scalded cat, I’m watching the speed increase so I can safely call for configuration changes and NOT overspeed the flaps as we rocket skyward.

cockpit night

All is well through flaps fifteen, flaps five, flaps two; Bev, ever the excellent First Officer, warns me: Houston, we have a problem.

A glance above my head to the flaps display panel shows a trailing edge flap segment stuck extended. The jet wants to roll, I won’t let it.

In Cat 3 conditions, especially below 100 agl, a go-around can mean ground touchdown regardless, so naturally it’s done with full TOGA power and pitch.

That compresses the procedure, and split flaps disrupts the cleanup, yet the power (and thus over speed and altitude bust potential) remains high. Throw in the fact that by design, all 737-800 go-arounds are hand flown, and the missed approach was deliberately chosen because it has a 2-step level off, first at 3,000, then a turn and a climb to 4,000.

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Will you remember the 3,000′ hold down, especially at max power, with cleanup disrupted?

Again, you slow down and prioritize: I’m thinking level off and speed control. We’re forced out of our normal litany for cleanup, but we’ll claim the time and space we need–not rushing–to accomplish everything. I tell Bev “Declare an emergency, tell tower we’re going straight ahead at 4,000.” Why fight the 3,000′ level off? She concurs.

Then we have to set up an RNAV LOC which must be flown with LNAV VNAV, but you have to recognize that VNAV doesn’t sense a flaps 2 landing and will put you below the 168 KIAS Vref for flaps 2.

Also, with  a runway visual range less than 4,000 feet, the runway is technically wet (better not miss that) and landing distance with a 168 KIAS Vref will be critical.

Which leads to the ATC controller trying to induce us to take a pattern turn to crosswind, I refuse because we have too many checklists to do. That leads to the instructions to hold present position, left turns, which I could also refuse, but I do know that’s a test too: can you set up holding on the fly? And will you remember that “present position hold” sets up right hand turns, which must be changed or you end up in the wrong airspace.

In holding, Bev and I work through all abnormal flaps and emergency landing checklists; I go to school on the adverse roll moment the autopilot is obviously fighting to be ready for the hand flown final, recall from experience that a flaps 2 landing will be at high speed and power must go to idle uncomfortably early or you will float and the wet landing distance will eat you alive.

And don’t forget to modify the standard LNAV-VNAV procedure with “speed intervene;” some might try flying it with autothrottles off, but that’s flirting with the Asiana screwup in San Francisco, with the added challenge of marginal weather with an abnormal configuration. Think that might be distracting?

Throttles idle over the fence, decent touchdown, reverse and ABS. Bev counts down the airspeed as we roll out. Final question: “Would you taxi clear?”

Me: “No. The runway’s already closed for the emergency.” And it will need to be checked by the airport managers before reopening anyway.

Check Airman: “Well done, jeopardy part is complete. Take ten minutes, I’ll set up for the second half.”

Done. The next two hours will be advanced training: stalls, engine failures, tailwinds into short fields, engine failures with high flap settings on short runways, double engine failures; all just good training. The Check Airman is one of the best and I lucked out getting him for an evaluator and Bev as a seat filler.

And when the advanced training is complete, back to the real world and the real jet. Good for another nine months or ten thousand miles–whichever comes last. I think a cup of coffee is in order, maybe something to eat–I will find both, my better judgment dictates, anywhere but the Awful House.

throttle bugeye

A certain darkness on the flight deck.

Posted in air travel, airline, airline pilot, airline pilot blog, airliner with tags , , , , , , , , , , , , on August 30, 2013 by Chris Manno

BA 747

Nothing wears a pilot out like watching the other guy fight the jet. And nothing degrades flight performance like the inevitable outcome–the jet wins, as it should.

This pointless tail chase arises out of two competing malignancies. First, there seems to be an inborn reluctance to consign more and more vertical and lateral (read: climbs, descents, and navigation) maneuvering to flight management systems. Part of that, I believe, comes not only from a reluctance to acquiesce to the reality that in most cases, the automation can do a better job than the humans, but in a real sense, from a backlash against the encroaching automation subsuming what used to be mostly art.

fms crz

Hogwash, in both cases. Because not only has such resistance to the encroachment of technology been going on since the Wright Flyer gave way to the Curtis Jenny, (when we first started getting CRT flight directors rather than the old mechanical gages, the crusty old guys swore they “didn’t work worth a damn” and distorted their vision), there’s also the incontrovertible fact that technology has made the airline industry the safest it’s ever been.

Ground Proximity Warning, Windshear Detection, terrain and weather escape–all possible because of the integrated software and hardware now part of the wraparound design technology inherent in the new jets.

lufthansa 747

The second, darker factor in the resistance playing out on flight decks worldwide is more insidious, but no less troublesome. That is, an undercurrent of frustration and dissatisfaction, most that has little or nothing to do with the technology that becomes the focus of the bad ideas. Specifically, there’s a generation of professional pilots who have seen their retirement wiped out, pay slashed, career stagnated, base (and thus domicile) closed, job moved or in thousands of cases, eliminated; families torn apart, a suicide rate grown to 4 times the national average, and promotions eliminated, reversed or in so many cases, downgraded.

When those factors are the undercurrent of the profession, they don’t simply vanish when the gear retracts.

AIPTEK

The end result, the “kick the dog” outlet–knowingly or not, often becomes an opposition to standard operating procedures. Not necessarily blatant, but distinct: “These autothrottles don’t work worth a damn!” (Yes they do–and more smoothly and efficiently than you) or “This descent profile is bullsh!t” (No it’s not–and it would have saved the thousand pounds of fuel you wasted descending and flying level fifteen miles early).

This seems consistently evident in the case of pilots busted back from captain due to job cuts, or pilots forced from larger to smaller aircraft for the same reason: they hate–and fault find endlessly–in their “diminished” circumstances.

Which leaves a crew flying a complex jet with a few “I know better” techniques born of resistance to the new, nostalgia for the old, and a self-righteous need to pay back some of the huge bloodletting in an increasingly anemic career field.

Any step outside the normal operational profile throws a two-headed onus on the other guy. First, there’s the WTF paralysis as you try to figure out what the “new” technique is. Second, there’s the very complicated and moving target that is return to the normal profile–either from the computer’s design or more rudimentary airmanship. Are we getting there? How, when or even, if?

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All the while, there hangs in the air the unasked, unanswered but certainly prescient question: when push comes to shove, will professionalism necessarily trump resentment?

So far, the industry-wide results speak for themselves–yet hardly create any assurance that they will continue to do so. I’m fortunate to fly in a Flight Department where Standard Operating Procedures rule the operation, period. And they always will, in my cockpit.

But with constant downward pressure on pilot pay, airline profitability, flight manning, and ultimately, the profession under siege, the unasked question may eventually provide its own answer, and my guess is, it ain’t gonna be pretty.

The Epistle oF light.

Posted in air travel, airline, airline pilot, airline pilot blog, jet flight, night with tags , , , , , , , , , , on July 30, 2013 by Chris Manno

orion

The Orion Nebula contains a very young open cluster, known as the Trapezium due to the asterism of its primary four stars. Two of these can be resolved into their component binary systems on nights with good seeing, giving a total of six stars.

The basic framework for the moving target that is flight comprises an architecture of anchors and change: weights dictate speeds which prescribe duration and altitude. The wooden stake in the ground, sure as the tenuous GPS alignment reluctantly tolerating the gusty wind bucking the 40 foot tall rudder assembly, will be ancient history as soon as we move. But to know where we’re going, we have to know where we started from.

The stars of the Trapezium, along with many other stars, are still in their early years. The Trapezium may be a component of the much larger Orion Nebula Cluster, an association of about 2,000 stars within a diameter of 20 light years. Two million years ago this cluster may have been the home of the runaway stars AE Aurigae, 53 Arietis, and Mu Columbae, which are currently moving away from the nebula at velocities greater than 100 km/s.

737 night

And drawn as moths to the flame, pairs and singles, Noah’s children march aboard, halfway to somewhere, their presence now a light reflected forward, as meaningless in the here-and-now as the two-by-two was in the pouring rain, boarding the ark: it’s all about the retelling later.

A nebula is an interstellar cloud in outer space that is made up of dust, hydrogen and helium gas, and plasma. It is formed when portions of the interstellar medium collapse and clump together due to the gravitational attraction of the particles that comprise them. The gravitational forces between particles is directly proportional to the their masses, remember?

“Now” is a moving target, mortgaged by “then,” which in the preflight cockpit is more about “there:” the air nautical miles divided by pounds of fuel burned per each. The symphony of electrons conjures an opus of transformation: if everyone plays his part, there will be a smooth harmony of fire, speed and distance, underscored by dollars transferred and spent, buoying steel and fuel, blood and bone, suspended across the night sky like the fiery tail of a comet from here to there.

When a star burns through the last of its fuel, it may find itself collapsing. For smaller stars, up to about three times the sun’s mass, the new core will be a neutron star or a white dwarf. But when a larger star collapses, it continues to fall in on itself to create a stellar black hole.

It’s always the “after” from which meaning is made. For the ark, that’s arrival. For the pilots, that’s enroute, the record inscribed across the night sky, 500 degree exhaust gas boiling away at -55 C ice crystaline air, backlit by the moonlight as a spider web across the star-flung dome. Keep the fires burning.

Black holes formed by the collapse of individual stars are (relatively) small, but incredibly dense. Such an object packs three times or more the mass of the sun into a city-sized range. This leads to a crazy amount of gravitational force pulling on objects around it. Black holes consume the dust and gas from the galaxy around them, growing in size.

And for those left behind, like those yet ahead, the unseen passage is one of either anticipation or regret, of bidding welcome or goodbye, of time spent or lost. You can’t not feel the diminishing weight of both, lighter the farther and higher you go. No hands hold you, just wings and lift, time and tide, fire and ice in balance. Passage.

Orion’s light is either a promise given or a wish fulfilled, depending on where you see it and when. At light speed, the trapezoid assigned to the mythology, the murky nebulae burning within, left home in the time of Alexander the Great, overtaking you at 41,000 feet a couple millennium later. Either way it’s a lie–a now from then, seen light years away; then as if now.

al great

Just like your flight: you’ve crammed a million footsteps into the counting of minutes rather than lifetimes, footless, seven miles high, an ark sailing on a rolling tide of time and place, borne of fire, trust, hope, and light.

For those in the back, the metal ark is but conveyance. For you, more an arc inscribed across the night, more than passage but less than permanence. Like the silent, obedient constellation, the gas blue light won’t matter until it’s examined in retrospect. You live in the passage, grant the flight its own universal time and space, its million shards of where and when and ultimately, why. But it’s never about “there,” for you. Only leaving there, and flight across darkness: night, the shadow of life, then home, the nexus oF light.

cockpit night

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