Archive for the airline pilot Category

Air Travel Illustrated: The Holiday Flights.

Posted in air travel, airline, airline cartoon, airline cartoon book, airline delays, airline industry, airline passenger, airline pilot, airline pilot blog, airliner, airlines, airport, airport security, cartoon, fear of flying, flight attendant, flight crew, flight delays, jet, passenger, pilot, travel with tags , , , , , , , , , , , , on November 26, 2014 by Chris Manno

Some times words won’t do, or maybe illustrations can do better. Regardless, if you’re flying somewhere for the holiday, this is your life enroute. If you’re home already, here’s what you’re missing.

First, my best advice either way:

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With that in mind, make sensible reservations based upon experience, rather than an idealized hope:

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Flights are packed, so plan your inflight strategy:

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Getting a last minute seat can be nearly impossible due to holiday load factors, unless you’re willing to compromise:

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Keep in mind that you’ll have to handle your own baggage:

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Prepare mentally for the challenges of airport security:

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Please board only when your sedative is called:

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Ignore the pompous guys impressing each other in First Class:

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Or maybe share your admiration for them as you pass by:

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Realize that children are on-board, so you’ll need to deal with them:

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And parents, remember it’s your responsibility to discipline your kids on board:

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Pay attention to the flight attendants when they speak to you:

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And they may be talking to you even indirectly:

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So pay attention:

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And when I turn on the seatbelt sign, it does mean you:

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Realize that weather can complicate our flight:

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So be prepared.

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Anticipate the post-holiday letdown:

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Enjoy your leftovers properly:

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And congratulate yourself for traveling and thereby avoiding a worse fate. Bon voyage!

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Flight Crew: Some Things You Just Don’t Get Over.

Posted in air travel, airline, airline industry, airline pilot, flight attendant, flight crew, pilot with tags , , , , , , , on November 14, 2014 by Chris Manno

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Sidelong cross-cockpit glance: yep, it’s a flat top, ex-USMC style, and the bushy but gone gray Magnum PI mustache suggests a time warp. Better times? Easier times? He laughs a lot for a guy on the razor’s edge of disaster. I say nothing.

Ahead cumulus knots itself into towering stacks, each with a cirrus blow-off pointing like a banner to where the fleet’s headed. Same place we are, or so the anvils point. I’m thinking an upwind end run around the billowing, full-sail armada. He’s talking about our Chicago layover tonight.

His wife, a flight attendant, met us at our connecting gate as she passed through the airport. Something in her eyes matched the foreboding that weighed heavy as the tide on my mind. Pleading? Hurt? Wary? I couldn’t tell–yet I know what I know: My Darling Bride, also a flight attendant, flew with her yesterday. And I knew his wife–flew with her many times–before they were married. Then she was bright in the sense of Christmas lights, tiny scattered points of happiness gleaming everywhere. Not any more.

“Takes two to tango,” his words tumble in a snippet from what is more of a forced chatter, or so it seems. I guess if you’re talking you never have to listen. But in the tango of time and fuel, in the dance altitude and storm clearance, may I cut in?

 

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“I’d say left,” my mouth says. It’s his flight leg, but my jet. He’s flying the plane, but I signed for the damages. Upwind is longer, but smoother, safer. The shorter way is too uncertain, could put someone through the ceiling.

“We can top it,” he suggests, sweeping a hand out flat, as if showing a planar space between our altitude and the boiling cumulus rising ahead. Ah, there’s a thought. Climb another two thousand feet to max habitable altitude for the weight–which puts you into the coffin corner where the difference between high-speed buffet and low speed stall is a handful of capricious knots. If there’s any turbulence, those knots stop the tango and freestyle. Good luck.

His wife had mechanically recited to mine the all-too-familiar litany. “We just bought our ‘captain’s house’ … he wants me to quit flying … he can hold captain in Chicago … get a crash pad there …” In the jumpseat confessional, all is forgiven, but there will be penance nonetheless. Ahead, lightning licked the bruised-blue cloud bases, promising a fresh evening hell for Kansas and eventually, Illinois.

“Let’s take it over the top, direct,” he says with finality. “Stay on time.” Unsaid, but mentioned earlier: “she gets in an hour ahead of us.” Gentleman that he is, he doesn’t want her waiting. She flies for a different airline, but even after working her way over to our terminal, she’ll still have time to kill.

The thing about fiery cumulus and boiling sky is this: you really don’t know how it’s going to turn out. Never mind about the paper algorithm of options and assets, timing, clearance and margins, in real life, you just never know.

I key the hand mike. “Center, we need twenty left for weather.”

He slumped a little. Peeved? The perfect plan set back a few minutes? Can’t tell. Doesn’t matter. We swung wide upwind.

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I glance at the cloud tops, anvils aglow with the molten sunset. Some storms seem to fade, to lose their fire when the heat of the sun goes away. But this towering mess seemed the type that would thunder ahead regardless.

“Some things,” I say, “Some things you just can’t get over.”

Deaf ears. He was already hundreds of miles ahead, prattling on about Geno’s and where they’d watch the mind-numbing circularity of NASCAR (“She gets it–and me!”) inside The Loop.

Shouldn’t be in too much of a hurry, too far down the road, I thought to myself. Some things you just never get over, and really, you probably shouldn’t try.

 More? Read on. cvr w white borderThese 25 short essays in the best tradition of JetHead put YOU in the cockpit and at the controls of the jet.

Some you’ve read here, many have yet to appear and the last essay, unpublished and several years in the writing,  I consider to be my best writing effort yet.

Own a piece of JetHead, from Amazon Books and also on Kindle.

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Your Pilot Isn’t Thinking About Your Connection–and That’s Good.

Posted in air travel, airline, airline cartoon, airline delays, airline industry, airline passenger, airline pilot, airline pilot blog with tags , , , , , , , , , , , , , , , , , on November 7, 2014 by Chris Manno

 

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There’s a blessed silence in the cockpit right before pushback, immediately after the number one flight attendant reports “cabin ready,” and slams the cockpit door securely shut. Before that, the usual boarding chaos filters through the open cockpit door, the clatter of catering the forward galley, ramp workers stepping in to deliver some cargo paperwork, maybe some aircraft maintenance techs wrapping up required service or repairs.

But the noise and activity isn’t all that ends with the door slam. We call it “sterile cockpit,” an industry-wide concept rooted in the best Crew Resource Management (CRM) practices that dictates all non-flight essential conversation ceases in order to focus solely on the prescribed, often complex procedures required to fly the jet.

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In other words, leave all distractions behind and keep your head in the game. And I take that concept a step further–I clear my mind of everything except procedures (there are a multitude) and situational awareness: he’s moving, we’ll wait … wingtip clearance here … wind shift, at least for now … we’re heavier than planned.

Not just sterile cockpit verbally, but mentally as well. When you’re moving eighty tons of metal and a hundred sixty warm bodies, there’s no room for distraction. My airline (like most, I assume) has done a good job of minimizing outside considerations through the basic premises from which the pilot-in-command operates.

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For me that means I’ve “pre-worried” about the extraneous considerations–both yours and mine–and for the good of all, I’ve put them aside, compartmentalized them, and now look beyond them. When I say yours, I mean your down line connection, your time schedule, your reason for flying whether business or pleasure. Mine often overlap yours–my days off, my family plans, my important events, even my own physical stress of time zone shifts, late hours that could creep later, and my pay considerations.

Doesn’t mean these concerns are invalid, unimportant or dismissed–they’re just not on my mind as I balance crucial flight variables as they unfold. They’re fully addressed in the basic premises of our airline operation, stipulated in a hierarchy a passenger might not like, but which makes the most sense for a safe flight operation:

First, safety, second, passenger comfort and third, schedule. Yes, your connection, even your arrival time, is in third place. Just remember, I have similar personal concerns and I’m putting them completely aside as well. Here’s why.

A recent Flight Safety Institute report highlighted one of the factors that contributes to the comparatively high accident rate per flight hour experienced by air ambulance operators. One factor mentioned was the very real life or death pressure perceived by the pilots: if we don’t land on this spot, at this time, regardless of circumstances, a life may be lost.

That’s a very vivid and understandable urgency that would be difficult to put out of a pilot’s awareness. Nonetheless, the air ambulance operators with the lowest accident rates are the ones who’ve put CRM at the forefront, refocusing on flight safety limitations as a governing principle and setting aside all else.

 

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Now, your kid’s birthday, your business or other event, yes, they’re important–so are mine. But they aren’t life or death, are they? But as flight distractions, whether it’s an air ambulance or an air carrier, they could easily become exactly that.

From the moment we push back, the clock in my captain’s mind runs on weight, not minutes: how many pounds of fuel do I have, which translates into the ability to remain aloft. So, when you (or maybe a commuting crewmember, to be fair, asks “can we fly faster to make up time,” the real question in my mind is “can we afford to gamble by shortening our available fuel duration, and to what purpose and at what cost?” Less holding time available at our destination, maybe requiring a more stressful approach? No way.

scat vomitThe answer to “purpose” would be to shave off 5 to 10 minutes–hardly worth it–at the price of degrading our ability to arrival delays because of an increased fuel burn for speed. The question “can we top this weather rather than circumnavigating the area to save time” brings the opposite answer: maybe, but the more prudent option is to avoid–so we’ll spend the extra time (sorry about your connection–and mine) to do that.

And if you think we as pilots don’t have crucial connections, think again: besides losing pay in a misconnect, there’s more. For many crewmembers, even a ten minute late arrival can mean the difference between getting home or spending a night in a hotel at their own expense and losing a day with family. Sure, I eliminate that worry by not commuting, but crew base positions are determined by seniority–junior pilots and flight attendants can report to work and receive the official notice, “as of next month, you are based a thousand miles from home.”

That all needs to wait outside the cockpit door. Inside, we must focus on the vital flight considerations that trump all distractions.

Again, arrival time–and connections–hang in the balance, but that’s a distant third place behind safety. So yes, I’m not thinking about your connection–and you should be glad. Because that’s exactly what you’ve paid me for, and you deserve no less than the safest, most professional flight, no matter how long that takes.

 Fly the jet firsthand: cvr w white borderThese 25 short essays in the best tradition of JetHead put YOU in the cockpit and at the controls of the jet.

Some you’ve read here, many have yet to appear and the last essay, unpublished and several years in the writing,  I consider to be my best writing effort yet.

Own a piece of JetHead, from Amazon Books and also on Kindle.

amazon order button

Brick by brick to the sky.

Posted in air travel, airline pilot, airline pilot blog, flight, jet flight with tags , , , , , , on October 22, 2014 by Chris Manno

 

He’d started out as a brick hod carrier, Frag had, working his way up from the grunt labor of the laden, creaking wooden hod to the old-world artisan status of a bricklayer and along the way, reducing himself in name only to the fractional monosyllable “Frag” as he did. That seemed enough for him, or so he’d said. Because what he did was larger and more weighty than anything he was ever called.

You, college boy,” he fairly barked in a gravelly smoker’s bass that typically ended in a hawk and a spit. “You ain’t nothing now ‘cept dog-hauling a hod for journeyman Frag.” He liked to refer to himself in the third person, and me as College Boy, reluctant hourly summer help, just some kind of cardboard thin cutout of a not-Frag, not perilously balancing a hod on the fourth floor, open girder structure as he had in an old-world, long lost tradesman reality.

And he was right–about that but even more: soaring buildings took shape on blue-lined white paper derived from computer-assisted draftsmen in thin ties and nine-to-five safety free of an unbalanced hod laden with the real heft of mortar and sand, the reality of what they designed, brought to life by the wiry tough, nut-hard muscle of Frag. And to a lesser degree, gofer College Boy me. Bound to the ground, all of them, till Frag gave them flight, story by grunting story.

The sweat equity, dirty fingernails payout of the endless hods Frags and lesser College Boys wrestled–you didn’t “carry” a hod, you balanced it–commanded the dreamscape of architecture and sweatless design to life on a gruntscape of muscle and brick placed just so, line to certain line, mortar scrape by deft, artistic bricklay and tap, brick by a thousand bricks, up into the sky.

I can never forget the achy weariness of burning college boy sinew, sun-baked of dry labor days and even after work, crazy beer-fueled joyrides balancing atop, for no sensible reason, Frag’s battleship-sized beater Pontiac as he’d fishtail and rage through a dirt-clodded, unpaved construction site. Why? Because Frag was bigger than all that, larger than anything they could design and he could build, that he orchestrated brick by brick with his callused hands and college boy’s dog-like, tongue-hanging dragging labor. Real work is only what you do with your hands, where your bring paper and promise to life. To flight.

Power control is key to airspeed.

Not so labor-coarse are the hands today resting atop the thrust levers harnessing a straining draft horse team bucking fifty-thousand pounds of jet thrust. Stand hard on the brakes and haw the team to roaring life, needing to know, to feel it, read it, personally. Sure, there are a thousand lines of computer code flowing through electric sinews monitoring the ungodly torrent of fire and fuel, metal and power slung under wide swept sleek wings howling against the brakes but no matter: journeyman Frag knows it ain’t right till it feels right, looks true as a plumb line to a tradesman’s eye for “right,” for launching more than a towering design, yet no more than that in the play out of someone else’s grand plan in the sky.

To my right College Boy, jet edition, eyes me warily as I hold it all in my tight-handed, set jaw grasp, squint-eyeing what we’ve built to be sure, to know it’s true. Hah. Stand on the roof, college boy, and hang on. We’re going to fly, make it soar, like never before or again.

Live it, fly it with me: cvr w white borderThese 25 short essays in the best tradition of JetHead put YOU in the cockpit and at the controls of the jet.

Some you’ve read here, many have yet to appear and the last essay, unpublished and several years in the writing,  I consider to be my best writing effort yet.

Own a piece of JetHead, from Amazon Books and also on Kindle.

amazon order button

9/11: An Airline Pilot’s Perspective

Posted in 9/11, air travel, airline pilot, airline pilot blog, flight attendant, flight crew with tags , , , , , , , , on September 11, 2014 by Chris Manno

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This is the most awful day of remembrance and I hate it–but I will always keep faith with those we lost.

From an airline pilot perspective, we’ve lost a lot, never to be be reclaimed. On that day, I had been a captain at the world’s largest airline for over ten years. Then, I used to think of air travel as a modern miracle shared between passengers and crew. That meant freedom for all to range at will across the skies over our far flung nation, coast to coast and beyond.  Sure, we took security precautions against crackpots and even political hijackings. But it wasn’t then as it is now: we live with the realization that we are in the crosshairs, targeted by uncivilized, radical and suicidal zealots seeking to use our “miracle” as a weapon which will kill everyone on board in the process.

Now I look at everyone boarding or even approaching my jet to service it with a suspicious eye, watching for signs of malicious intent. Now I seldom if ever leave the cockpit in flight. And now many pilots fly armed with a 9mm handgun.

The shine is off the miracle of flight, replaced with a healthy dose of vigilance and defensiveness. That’s the new reality of air travel post- 9/11. I still grieve–and always will–for those we lost that day. But I go forward, flying in my thirtieth year as an airline pilot, just as I did the week the airlines returned to the air after the atrocious, cowardly terrorist act.

Today I join thousands of my fellow crewmembers, remembering that awful day but flying nonetheless. That’s what we do, that’s what we refuse to surrender to those who wish us ill. In that way we honor those we lost, and commit to overcome the darkness that brought about the tragedy of 9-11. Never forget and, most of all, never give in to those who would steal and destroy our miracle of flight.

Never, ever forget.

 

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Airliners & Missile Defense: A Pilot’s View.

Posted in air travel, airline, airline passenger, airline pilot, airline pilot blog, airliner missile defense with tags , , , , , , , , , , , , , , , on July 24, 2014 by Chris Manno

US Army “Spyder” missile launch.

 

After an apparent missile strike brought down Malaysia Air flight 17 over the Ukraine with senseless, tragic loss of life, public focus has included possible defensive systems for airliners. From my perspective as an airline captain, I believe the discussion is good, but in my opinion, fruitless.

First, my disclaimer up front: I’ve never flown any aircraft with defensive systems, and I haven’t flown a military aircraft since my last flight as an Air Force pilot in 1985. Even then, our strategy was simple: avoidance of threat areas.

So what I know about aircraft missile defensive systems is from three sources: discussion with engineers who design such defensive systems at Raytheon and Lockheed-Martin, former military pilots who did evade missiles in flight, and industry publications such as Jane’s Aircraft and Weapons and Aviation Week & Space Technology.

That background, plus my 29 years (and counting) of uninterrupted flying as an airline pilot lead me to the following questions, for which I find no good answers:

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1. Who? As in, who would operate such defensive systems, not only in cruise flight, but as importantly, in the low altitude structure on approach and departure when both the crew workload and vulnerability to even shoulder-launched missiles is highest? A passive system might (heavy on the “might”) do an adequate job detecting an impending missile threat (launched, launch-ready, or targeted) but then who–especially on a two-man crew, will analyze the threat and devise the defensive tactics to defeat the weapon or tracking system?

Some analysts point to the industry-standard TCAS (Traffic Conflict Avoidance System) as an example of an already operational avoidance system, but that overlooks one major flaw: TCAS is designed to detect potential flight path intersections of two flying bodies, then to compute and issue avoidance instructions to each. Besides the fact that one party in the impending collision–the missile–will not respond to avoidance instructions, the fact is, for the other aircraft, the instructions would be insufficient to avoid a missile. That’s because TCAS conforms to the design limitations of the airliner, stopping short of any maneuvering loads that would damage or destroy the aircraft.

So, who on board the airliner will be operating any defensive systems that would monitor threats, analyze incoming missiles or antiaircraft fire and devise evasive tactics? In a word, it can’t/shouldn’t/won’t be the two whose full attention better be on the approach or departure.

 

2. What? As in, what defensive systems? There are some systems designed for large aircraft that mask the infrared signature of the engines to foil heat seeking missiles. But, as in the case of MH17, the missiles weren’t heat seekers anyway. They were radar guided, against which heat-masking is largely ineffective. The simplest countermeasure against radar guided missiles might be chaff, which is essentially shredded foil that is ejected when a missile launch is imminent or in progress to disrupt targeting radar returns, but step two after dispensing chaff is to aggressively vacate the airspace the missiles were targeting. That brings us back to the limits encoded in TCAS: design limitations to prevent damage or structural failure preclude anything other than lumbering maneuvers in the air, hardly sufficient to avoid a missile traveling near the speed of sound.

3. Where? As in, in flight (see above) or on the ground? Regarding the latter, consider the recent destruction of 9 passenger jets on the airfield by terrorists in Karachi, Pakistan. Even if there were aircraft-based defensive systems, the fully-fueled, barely maneuverable or even parked jets are sitting ducks for explosive destruction–with hundreds of innocent lives at stake.

Which brings us the recent FAA ban on flight into Ben Gurion Airport in Tel Aviv. In my opinion as just one individual airline pilot, that FAA restriction was a mistake, for a couple of good reasons. First, I believe it was an over-reaction by the FAA that contravened the airlines’ own internal safety and security analysis and strategy. Worse, the one-size-fits-all restriction was hasty and clumsy, creating economic and political liabilities for our most staunch ally in an already volatile region.

 

I don’t advocate unthinking flights into a dangerous area, I just believe that the individual airlines are fully capable (and unceasingly, painfully aware of liability) when it comes to determining whether or not to continue airline service.

I’m fully informed on the risk of what is typically an unguided rocket (vs. missile, with a guidance system that could be defeated) being lobbed by dumb luck onto the airport. But the risk assessment should be left to the individual airlines to evaluate and resolve with sensible policy.

Passengers, of course, can decide for themselves whether to fly or not–but crewmembers are assigned to flights. I believe they should be given a choice whether or not to fly into a hostile area, but that’s a completely different decision level way below the FAA blanket ban and its attendant political and economic liability to the host nation.

4. Why? This is a “big picture” issue: why even discuss defensive systems for airliners, beyond the “warm fuzzy” (recall the short-lived “office parachutes” that appeared briefly after 9-11) even if unfounded, when we realize–as with my last Air Force squadron–that avoidance is the only way to make a large aircraft safe when any offensive weapons are in use.

Again, while the FAA is prudent to issue air route restrictions (route were modified/restricted–not prohibited) over war zones like the Ukraine, blanket bans such as the Tel Aviv landing prohibition are senseless and politically, reckless.

Let airlines, passengers and (this should be ensured) crew decide what risk makes individual sense. And leave the missile defense to the pros, which in the case of Tel Aviv’s Ben Gurion Airport, certainly the Israelis are the best in the world. It would be my personal choice to fly there myself for that reason, and I’d rather both pilots were focused on civilian flight duties when we do.

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Air Travel: 3 Simple Ways to Make Your Summer Flights Easy

Posted in airline, airline cartoon, airline industry, airline passenger, airline pilot, airline pilot blog, airliner, airlines, airport, flight, flight attendant, flight crew, jet flight with tags , , , , , , , , , , , , on June 9, 2014 by Chris Manno

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Summer time air travel can be stressful, but there are practical and simple things you can do to make your trip easier. Here are my top 3 simple ways to make your summer air travel as efficient and low stress as possible.

1. Information: install the smart phone apps for the travel services that apply to your trip (airline, hotel, rental car) and take a few minutes before your trip to set them up with “push” notifications so you will automatically be notified of gate changes, delays and even rebooking. If you’re notified of a delay by the airline, having a hotel, rental car or resort app installed will put you in touch with those important services quickly and easily. Your pharmacy’s smart phone prescription app can speed you through the refill process in a distant city, or transfer prescriptions in many cases.

 

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Many airline apps let you rebook instantly, avoiding long waits in a customer service line, and can outline your options quickly without you having to navigate a website. Best of all, you can beat the rush when re-booking is necessary. On some airlines–American Airlines is one–you can use the airline’s app and website in flight through the on-board WIFI for free.

On taxi in, when you’re cleared to use your cell phone, you will be notified–if you authorized “push” notifications–of your next gate accurately if you’re connecting, or your baggage claim if your travel is complete. The gate agents pull that info 10-15 minutes before your gate arrival, and we print it out in flight 30-40 minutes prior to landing. But your “push” notifications will be more timely and accurate than the other two sources.

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You can delete any travel apps you don’t need later, but while you’re on the move, there’s no quicker or more accurate way to get the answers you need to your immediate travel needs. Install the apps, know how they work, and use them to stay ahead of the crowd–especially in case of cancellations, delays or gate changes.

2. Survival gear. First, count on none of your basic needs being met: food, water, shelter. Provide all three yourself. First, food: if you can’t buy something in the terminal to take along–and often you can’t–better have whatever compact, long shelf life calories source you can pack: power bars, granola bars–whatever you prefer that will stave off hunger.

Ditto for water: you “can” get water on board, but the question is when, and sometimes, how–are you in the back and they’re starting the beverage service from the front? Or vice versa? Or is it too turbulent to safely move about the cabin for passengers or crew? Just have a liter of bottled water handy per person, then don’t worry about it.

Finally, “shelter:” dress for the trip, not the destination. That resort-wear will not keep you warm in a chilly cabin, particularly on long flights. And here’s a crew secret: your flight attendants are active, working, and blanketed in layers of polyester. Who do you think calls us to ask for changes in the cabin temp? If they’re melting under the uniform layers, you’re going to wish you weren’t in shorts and a tank top, because we’re more likely to hear “cool it down” than “warm it up” from our working crew in back.

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3. Consolidate: all vitals and valuables in one hand-carried, locked bag. Medication, documents and here’s the big one–valuables, like your watch, wallet and any jewelry MUST go into this one locked bag BEFORE security. Why would you ever–and I see this all the time–put your wallet, watch, cell phone and other valuables into an open container on an unmonitored conveyer belt? Why not consolidate them all and then after you’ve successfully passed through security screening, retrieve your items from your locked bag?

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And locked is the key: if you’re pulled aside for additional screening, do you want all of your valuables laying out in the open, outside your reach and often, out of your sight? Even if that one locked bag requires extra screening, the lock ensures it will only be searched in your presence.

The final part of “consolidate” applies to your personal belongings: do NOT disperse your items all over your seat area. It’s a sure way to leave an item on a plane, a fact that is borne out by the number of passports, wallets, personal entertainment devices, tablets, keys and phones that turn up on overnight cleaning of aircraft. If you leave valuables, much less valuable documents like a passport, in the seat back pocket or anywhere else, you’ll likely never see them again. And speaking of “seeing” them, the normal climbs, descents, banking and on landing, braking will cause whatever loose items you may leave or drop on the floor to end up rows away. Even if you check your immediate area before deplaning, some items might have vanished. So don’t scatter your belongings about! Return items to your hand carried bag immediately after use or when not in use.

Face it–air travel is stressful as it is, but a lot of stress can be alleviated by these three steps. Information is king when you’re departing, trying to connect, or are changing plans on the fly due to delays or cancellations. Get the apps, set them up, and use them. Stay hydrated, fed, and warm to ease the physical stress. And finally, move smart: consolidate your valuables and do not let your personal items become strewn about your seating or waiting areas on board or in the terminal. Inflight forces will help them slide away, or if you leave them inadvertently, chances are slim that you’ll ever recover those items.

Follow these simple steps–and have a good flight and a great vacation.

_____________________________________________________________________________

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