Archive for the airline delays Category

Air Travel Illustrated: The Holiday Flights.

Posted in air travel, airline, airline cartoon, airline cartoon book, airline delays, airline industry, airline passenger, airline pilot, airline pilot blog, airliner, airlines, airport, airport security, cartoon, fear of flying, flight attendant, flight crew, flight delays, jet, passenger, pilot, travel with tags , , , , , , , , , , , , on November 26, 2014 by Chris Manno

Some times words won’t do, or maybe illustrations can do better. Regardless, if you’re flying somewhere for the holiday, this is your life enroute. If you’re home already, here’s what you’re missing.

First, my best advice either way:

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With that in mind, make sensible reservations based upon experience, rather than an idealized hope:

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Flights are packed, so plan your inflight strategy:

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Getting a last minute seat can be nearly impossible due to holiday load factors, unless you’re willing to compromise:

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Keep in mind that you’ll have to handle your own baggage:

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Prepare mentally for the challenges of airport security:

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Please board only when your sedative is called:

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Ignore the pompous guys impressing each other in First Class:

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Or maybe share your admiration for them as you pass by:

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Realize that children are on-board, so you’ll need to deal with them:

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And parents, remember it’s your responsibility to discipline your kids on board:

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Pay attention to the flight attendants when they speak to you:

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And they may be talking to you even indirectly:

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So pay attention:

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And when I turn on the seatbelt sign, it does mean you:

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Realize that weather can complicate our flight:

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So be prepared.

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Anticipate the post-holiday letdown:

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Enjoy your leftovers properly:

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And congratulate yourself for traveling and thereby avoiding a worse fate. Bon voyage!

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Your Pilot Isn’t Thinking About Your Connection–and That’s Good.

Posted in air travel, airline, airline cartoon, airline delays, airline industry, airline passenger, airline pilot, airline pilot blog with tags , , , , , , , , , , , , , , , , , on November 7, 2014 by Chris Manno

 

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There’s a blessed silence in the cockpit right before pushback, immediately after the number one flight attendant reports “cabin ready,” and slams the cockpit door securely shut. Before that, the usual boarding chaos filters through the open cockpit door, the clatter of catering the forward galley, ramp workers stepping in to deliver some cargo paperwork, maybe some aircraft maintenance techs wrapping up required service or repairs.

But the noise and activity isn’t all that ends with the door slam. We call it “sterile cockpit,” an industry-wide concept rooted in the best Crew Resource Management (CRM) practices that dictates all non-flight essential conversation ceases in order to focus solely on the prescribed, often complex procedures required to fly the jet.

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In other words, leave all distractions behind and keep your head in the game. And I take that concept a step further–I clear my mind of everything except procedures (there are a multitude) and situational awareness: he’s moving, we’ll wait … wingtip clearance here … wind shift, at least for now … we’re heavier than planned.

Not just sterile cockpit verbally, but mentally as well. When you’re moving eighty tons of metal and a hundred sixty warm bodies, there’s no room for distraction. My airline (like most, I assume) has done a good job of minimizing outside considerations through the basic premises from which the pilot-in-command operates.

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For me that means I’ve “pre-worried” about the extraneous considerations–both yours and mine–and for the good of all, I’ve put them aside, compartmentalized them, and now look beyond them. When I say yours, I mean your down line connection, your time schedule, your reason for flying whether business or pleasure. Mine often overlap yours–my days off, my family plans, my important events, even my own physical stress of time zone shifts, late hours that could creep later, and my pay considerations.

Doesn’t mean these concerns are invalid, unimportant or dismissed–they’re just not on my mind as I balance crucial flight variables as they unfold. They’re fully addressed in the basic premises of our airline operation, stipulated in a hierarchy a passenger might not like, but which makes the most sense for a safe flight operation:

First, safety, second, passenger comfort and third, schedule. Yes, your connection, even your arrival time, is in third place. Just remember, I have similar personal concerns and I’m putting them completely aside as well. Here’s why.

A recent Flight Safety Institute report highlighted one of the factors that contributes to the comparatively high accident rate per flight hour experienced by air ambulance operators. One factor mentioned was the very real life or death pressure perceived by the pilots: if we don’t land on this spot, at this time, regardless of circumstances, a life may be lost.

That’s a very vivid and understandable urgency that would be difficult to put out of a pilot’s awareness. Nonetheless, the air ambulance operators with the lowest accident rates are the ones who’ve put CRM at the forefront, refocusing on flight safety limitations as a governing principle and setting aside all else.

 

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Now, your kid’s birthday, your business or other event, yes, they’re important–so are mine. But they aren’t life or death, are they? But as flight distractions, whether it’s an air ambulance or an air carrier, they could easily become exactly that.

From the moment we push back, the clock in my captain’s mind runs on weight, not minutes: how many pounds of fuel do I have, which translates into the ability to remain aloft. So, when you (or maybe a commuting crewmember, to be fair, asks “can we fly faster to make up time,” the real question in my mind is “can we afford to gamble by shortening our available fuel duration, and to what purpose and at what cost?” Less holding time available at our destination, maybe requiring a more stressful approach? No way.

scat vomitThe answer to “purpose” would be to shave off 5 to 10 minutes–hardly worth it–at the price of degrading our ability to arrival delays because of an increased fuel burn for speed. The question “can we top this weather rather than circumnavigating the area to save time” brings the opposite answer: maybe, but the more prudent option is to avoid–so we’ll spend the extra time (sorry about your connection–and mine) to do that.

And if you think we as pilots don’t have crucial connections, think again: besides losing pay in a misconnect, there’s more. For many crewmembers, even a ten minute late arrival can mean the difference between getting home or spending a night in a hotel at their own expense and losing a day with family. Sure, I eliminate that worry by not commuting, but crew base positions are determined by seniority–junior pilots and flight attendants can report to work and receive the official notice, “as of next month, you are based a thousand miles from home.”

That all needs to wait outside the cockpit door. Inside, we must focus on the vital flight considerations that trump all distractions.

Again, arrival time–and connections–hang in the balance, but that’s a distant third place behind safety. So yes, I’m not thinking about your connection–and you should be glad. Because that’s exactly what you’ve paid me for, and you deserve no less than the safest, most professional flight, no matter how long that takes.

 Fly the jet firsthand: cvr w white borderThese 25 short essays in the best tradition of JetHead put YOU in the cockpit and at the controls of the jet.

Some you’ve read here, many have yet to appear and the last essay, unpublished and several years in the writing,  I consider to be my best writing effort yet.

Own a piece of JetHead, from Amazon Books and also on Kindle.

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Winter Flight Delays and YOU.

Posted in air travel, airline, airline delays, airline pilot, airline pilot blog with tags , , , , , , , , , on February 9, 2014 by Chris Manno

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The news media covers the weather-induced flight delays relentlessly from the outside viewpoint, posing as a passenger would, facing headline-grabbing (isn’t that their stock in trade?) shipwreck-castaway-snowmageddon-apocalyptic disaster. They play it as if everything should operate normally, snow or no.

Fine–enjoy the hype, especially from the outside of the aviation profession, from the perspective of urban legend, unreasonable expectations (sure, airlines should operate like clockwork regardless of polar temperatures and contaminated surfaces) and shrieking sensationalism.

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But here’s the inside look at the very real challenges, risks, and safety constraints the news media doesn’t want you to consider.

First, you personally, as an airline pilot and captain, hate the news of a winter storm.  Because of the flight delays? Cancellations? No–it’s simpler than that: just getting to the airport is a challenge on iced-over roads, never mind getting home twelve hours later–barring cancellations–when the roads are even worse.

Put that out of your mind, and leave an hour earlier for the ice-afflicted slide to the airport, adding to what you already know will be a twelve hour day. Park the car facing south, at least, hoping the north wind will coat only the back window with an inch of ice to scrape off after midnight when or if you manage to transit 3,000 air miles and return. Fat chance–on the ice, and the return.

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Finally in Flight Ops, where Defcon 3 reigns: they’re almost out of standby flight attendants to assign to flights in place of delayed or diverted inbound cabin crews. Now they’re breaking up enroute or just arriving crews and reassigning them to outbound departures.

Which means, as the day goes on, more cut-and-paste flights and assignments for more crew members. That recital your kid’s in tonight? Birthday, anniversary, or just plain day off? Fugghedaboudit–you’re going elsewhere, with an indeterminate return time or even day.

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Your jet is coming in from South America where it’s summer, so no problem, right?

Wrong: it will still be delayed, metered in with all arriving flow times, and summer aside, the jet will need to be de-iced anyway: the on-board fuel has been cold-soaked at altitude to about minus 30 degrees, and when that cold-soaked wing hits the moisture laden winter overcast and precip, there will be plenty of ice, especially on taxi in and after parking. Add another 45 minutes, at least, to your flight day.

And you know that de-ice is anything but simple. First, all jet intakes and cowls must be clean and uncontaminated BEFORE you even get to the de-icing pad prior to take off. Who certifies that?

Uh, YOU: get outside and stick your head into both engine inlets to be sure they’re clean. If not, add another 45 minutes to get the engines de-iced so you can taxi to get the aircraft de-iced. And get back downstairs afterward to be sure the procedure was done properly before you try to start one of those $5 million dollar engines.

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The rate of precip is specified in the official weather report, but official weather reports are hourly, and we live (and answer for) the effects in real-time: YOU determine the precip rate and type (snow, freezing rain, ice pellets) and decide which de-ice procedure and fluid will be required.

Then, assuming you have made your way from the gate to the de-icing pad, YOU determine the “holdover time,” or effectiveness time for the de-icing, which again depends on the conditions (temp, precip, rate of precip) so YOU can determine how long you can wait for take off and still have an uncontaminated airfoil.

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Now, consider the surface, both taxiways and runways. All takeoff performance is based on a dry or wet runway, but iciness throws in a curve ball. You have to account for the drag of slush on acceleration, plus the loss of brake effectiveness on any icy runway.

Once again, the field weather report contains the “official report,” but “official reports” don’t fly airplanes, and they are hourly, not instantaneous. You know the limits (slush, snow and ice maximums) as well as your jet’s tolerance and required corrections to your performance data.

Do the calculations for all possibilities: based on the official report, based on what you see, based on conditions worsening. Know all three and be prepared to execute accordingly.

Know that cold-soaked engines behave differently, oil and hydraulic fluids need time and circulation to achieve design viscosity. Be alert for binding flight controls, before and even after de-icing, where melted ice can trickle into dry bay areas and refreeze quickly.

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Taxi gingerly, knowing that iced taxiways are inconsistently slick and your eighty ton tricycle will not stop if one side has traction but the other wheels five yards away do not. Probe the turns with the nosewheel first before you commit the main gear in a turn.

Run up both engines periodically to 70% to verify proper operation, carefully, so as not to blow away a smaller jet behind you, and with consideration for the traction as you do.

Trust but verify: as you taxi, see what’s actually happening on the runway. Is it uniformly clear? Is it draining? Are other jets kicking up rooster tails from their nosewheel on takeoff roll, indicating pooling? Are there contaminated areas? How does the last third look, given that in an abort you’ll need full braking there? How does the first third look, since you’re primary and critical acceleration will be there?

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Taxi out with flaps retracted so as not to get slush or ice sprayed up under the wing and onto the flaps–they may jam on retraction because of the close tolerances, and will take extra de-ice time if they’re contaminated.

When you FINALLY taxi out, get ready for de-ice: engines shut down, bleed air from the APU off; ground crew on headset tells you the de-ice fluid mix (or asks you what type you need), then certifies afterward that the jet is clean and you start your holdover clock based on what you have determined is the max time (usually minutes) to wait for takeoff (that’s why de-icing is normally done at the runway rather than the gate).

Now restart engines, reconfigure with flaps and slats, check flight controls, final weights, final speeds, final corrections based on NOW (your three pre-calculated options) and your go/no-go decision.

Power control is key to airspeed.

Take the runway, hold the brakes, power to 80% and scrutinize all the instruments: go.

Climb out is a relief, at least partially: you still have to turn around at the coast, then fly back into the snowed-in airport after enduring even more inbound metering delays.

But the worst, ultimately, is yet to come: the drive home, if and when you return, once you thaw out your car. That, however, is 3,000 miles from now. Worry about that then, get home as best you can–with this weather, they’re going to need you to fly tomorrow, too.

Actual photo from my 2.5 hour, 30 mile drive home from DFW after a recent winter storm.

Actual photo from my 2.5 hour, 30 mile drive home from DFW after a recent winter storm.

A “simple” aircraft change? You tell me.

Posted in air travel, airline delays, airline pilot blog, airliner, airlines, airport, flight crew, jet, passenger, pilot, travel with tags , , , , , , , on December 1, 2013 by Chris Manno

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Walking down the jet bridge to the plane, flight plan in hand after outwitting two balky printers, and I overhear a man telling a woman, “It was something to do with the plane coming in.”

Maybe a touch of skepticism, or maybe I’m over-thinking because I’m a little defensive since I’m the one who flew it in. Late.

“This flight’s late because of something with a plane in Dallas?” she asks.

And also, I’ve already taken a load of crap from the Number 4 flight attendant, urging me to take whatever shortcuts I can to speed up this turn-around so she won’t miss her 2-day New Orleans trip, which she really wants to do.

I want to un-hear that: I don’t take any shortcuts, ever, and it’s difficult for me too–I have a life, and a body clock that doesn’t care for flying after midnight. But that’s the captain double-down: tired, late–you don’t rush, you take extra care to not mess something up.

“The jet we were supposed to fly out of DFW took a few birds in an engine on their approach,” I interrupt, breaking my own cardinal rule of maintaining invisibility, “So we had to swap planes.”

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“Oh,” she says, still not sounding convinced. I can’t really blame her for that, because it does seem like a pretty simple thing, a swap, right?

You tell me.

Flashback: I meet the inbound crew as they deplane. This is where captains exchange a look that usually tells the story. Normally, at that moment, the captain handing over the aircraft says something preemptive like, “Good jet.”

This time, silence. Then the “other” look. “We hit a bunch of birds on the approach.”

Crap.

“Where?” I ask.

“Mostly the nose.” Mostly. I know what that means. I have to ask.

“Any adverse engine indications?”

He shrugs. “Not that we noticed.” Good–maybe it’s just a guts clean-off and a thorough exterior inspection.

But I know better. “Well,” I say, making a lame attempt at levity, “that’s what they get for indiscriminate flocking.”

He laughs weakly, giving me a “you’re screwed” look as he walks off. Guess I’ll save the “canary-al disease” joke for another bird strike.

I drag my flight gear down the jet bridge and park it near the door to the ramp. Down the stairs to the ramp, then over to the nose gear.

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Yup–bloody skid marks, guts on the strut. But not a real problem. Two maintenance techs are already on the ramp, flashlights in hand, meaning they’d just done a close-up inspection of an engine. One is shaking his head. Crap.

He jerks his thumb toward the right engine. “It took a few,” he says.

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I check for myself: shiny spots on the huge N1 fan blades, meaning they’d been “shined” by a semi-soft impact at 30,000 RPM and 160 mph. Some down-ish debris in the first and second stages, and the final clue, the exhaust area smells like burned kerosene and rotisserie chicken. Actually, the latter makes me a little hungry.

“Well,” I ask, “what do you think?”

One tech shakes his head. “They’re probably going to have us bore-scope the engine. But even if we don’t, it’ll take at least an hour or more to get inside to make sure there’s no debris blocking the oil cooler.”

Or any of the other gazillion probes and moving parts. The engine can eat birds no problem, but it’s the fine tolerances for moving parts and intakes that demands close inspection: even dust-fine volcanic ash can trash a jet engine.

My internal clock calculator runs: it’ll take a few minutes for the techs to report their findings to Maintenance Control in Tulsa. Give them fifteen more minutes to come up with a plan: clean? Clean and bore scope? If the former, expect a 1:30 delay; the latter means taking the aircraft out of service.

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I could be fine with the first option if the two mechanics are (any of them who haven’t been laid off are super-experienced) but if I were Tulsa I’d insist on the second–and I’m sure they will.

So I’ll shortstop this by calling Flight Dispatch.

“We haven’t been notified of an engine problem yet,” he says, sitting in the War Room two miles south of the airport. “But I’ll  go talk to the equipment desk to give them a heads-up.”

They’re the folks–also in the war room–who reassign jets to meet needs such as this. The ramp crew is milling around with questioning looks: do we load bags and cargo, only to have to unload and reload them on another? That takes time.

The techs shrug. “We have to call Tulsa.” They head for the jet bridge phone.

“Just hold off,” I tell the Crew Chief, rolling the dice. If I’m right, this will speed the process of switching planes. If I’m wrong, we’ll be late and it’ll be my fault. But I’m betting that once Tulsa works their decision tree and passes it along to the Equipment Desk, we’ll be getting assigned to a new “tail number.”

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Back up to the gate podium where my crew is milling around, trying not to act like they’re dreading their 10 hour workday going to twelve or more. I am too.

“I’m betting on a change of aircraft,” I tell them. “I’ll let you know.”

“Can you call catering?” our Number One asks. “I don’t want to have to do a First Class meal service with the leftovers from some other catering.”

“Sure,” I answer. We can take whatever extra fuel there is on board, though I make a note to subtract the max landing weight and fuel burn first, but she wants to do a decent service.

I type the code for our flight into the computer and instead of departure time, it says “DCN 13:40.” Good–that means Tulsa has put a maintenance hold on the flight, saying they’ll have a “decision” by 13:40. We’re supposed to push at 14:05, so we know this one’s going “off-schedule,” but at least the Equipment Desk can line up a spare.

We’re at pushback time. I call Dispatch back. “Any word yet?”

“No,” he says, “but call me back in ten minutes and maybe they’ll have something for us. But I do know they’ve burned all the 737 spares today.” Meaning there have already been several maintenance swaps today. Some days are like that, and it has more to do with the birds’ bad planning than the airline’s.

Some of the more than 40 jets damaged by hail in the storm, awaiting inspection and repair.

That elicits a line of people asking if they can be put on another flight. I say nothing, but would warn them that they’ll end up standby on a later flight–better stick with this one. Glad I’m not an agent, because people are demanding to know what we don’t know ourselves: decisions are unfolding, not some hidden secret.

My cell phone rings: Flight Dispatch. “Looks like the Equipment Desk is stealing the 6 o’clock’s bird. It flew in from LaGuardia.” That means a later flight will be delayed outbound. But likely, that’ll be a flight terminating at its destination, not bringing back 150 people (for a total of 300 waiting on this one, counting both legs) as we are. “It’s two gates down.”

It’s not official yet, and I don’t want to start a stampede. But I can get down there and determine what we need on board, plus get the F/O busy preflighting the aircraft. “Looks like gate A-17,” I tell the Number One quietly. I remember the call to Catering, but they can’t start swapping until the word filters down.

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The pilot’s signature date in the new aircraft’s logbook is yesterday–Dispatch says it flew in from LGA. Did the captain forget to sign it? Or has it not flown yet today? If the latter, that means a longer origination preflight rather than just a quick through-flight checklist.

“Just do the full origination,” I tell the F/O, who’s already grouchy, but too bad. Better safe than sorry. “I’ll do the outside,” I tell him, throwing him a bone. I actually like the outside–I like the jet, it’s beautiful: high wing, graceful 7′ winglets. The smell of jet fuel–and I’m still thinking wistfully of rotisserie chicken.

Two gates down, I see the catering truck pull up to our old jet. Good–that means that if the catering company has gotten the word, the assignment is official so now I can get a new flight plan (they are aircraft specific) and flight release from the computer on board and the paperwork from the gate printer. Time to wrap up the exterior admiration and get the release done upstairs.

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As I fold up the new flight plan, up stairs in the terminal, a young woman, a passenger, approaches me haltingly.

“Can I ask you a question?”

“You just did,” I answer, then kick myself: a nervous flyer, stupid. You’re such a smart ass.

She brushes it aside. “Is it dangerous when birds go into an engine?”

“No,” I answer honestly. “Not unless they’re really huge. The inbound crew didn’t even notice any engine effects.” I consider telling her about the homey baked chicken smell wafting from the tailpipe, but I shut up.

 

I fold my stack of flight paperwork and head for the cockpit as boarding starts. The door warning panel shows both cargo doors open, which means they’re at least loading stuff–I can hear the tumult of bags and cargo from the forward hold–and the aft catering door is open, so at least that swap is underway, too.

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We finish our preflight, verify the route and refile an ATC clearance twice before the ATC computer accepts us, having timed out the original clearance.

The F/O is grumpy again because I overruled the high Mach number he wanted to use at cruise. But that makes little sense: we’re pushing back an hour and twenty late; the higher Mach number might shave 5 minutes off, but for a thousand pounds of fuel? Really? I’m all about arrival fuel, which means time and options.

“You ready for me to close up?” the agent asks, poking his head into the cockpit.

“Not yet.” I have one eye on the fuel totalizer–they’re still pumping fuel aboard, and that requires at least one escape path for passengers in case of fire. And it’s pumping slowly.

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Finally, the total reads 19,400 pounds. “Go ahead, pull the bridge,” I say.

With the jet bridge gone, the ground crew begins our pushback. Going to be late into the west coast, even later back here. After midnight, driving home.

Worry about that later–there are over two thousand miles and an equal number of details to be managed to exacting standards between now and then.

Back to the present.

“Why does a simple airplane change take so long?” the woman on the jetbridge repeats.

I’m back to my cloak of invisibility, heading for the cockpit. You explain it to her, I tell her travel companion, in my head. I still have one more set of everything to accomplish before we all get to drive home.

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Summer Weather, Flight Delays and YOU.

Posted in air travel, airline, airline delays, airline pilot blog, airport, fear of flying, flight crew, flight delays, passenger, travel, travel tips, weather with tags , , , , , , , , , , , on May 29, 2013 by Chris Manno

fll sunsetYou can see the weather plain as day. But it’s miles away, right? How could that cause flight delays? Or worse, on a day that’s clear at the airport–yet your flight shows a one hour or longer departure day. Why?

Think big–or at least think far: miles translate into minutes in the air, and unlike your car on the freeway, we’re not creeping along under the storm–we have to get through it. At altitude, sure, we can go around weather or sometimes, even over a storm. But there’s the problem on take-off and landing: we are too low to do either.

First, let’s look at departure:

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Sure, the weather is nearly twenty miles away. But in flight time, we’re talking about maybe three minutes. Then what?

Normally, there are at least six eastbound routes available, but as you can see, due to the weather that extends from the north to the south, even twenty miles away, there are only two routes available to go east: straight north, or straight south. And guess what? They’re the same ones that will have to be used for the inbound aircraft–and they’re already in the air, many for over three hours inbound from the east coast, or up to nine hours from Europe. Guess who rightfully has priority on the clear routes?

Here’s more bad news for your outbound schedule:

lowgn4All of the departures–like the one pictured in above, and depicted on the navigation display with the radar image above–have very specific instructions for headings, altitudes and even speeds. But with the weather blanketing the area, no jet can comply with these very orderly instructions, so instead, air traffic controllers have to issue all headings and altitudes individually to each aircraft, checking to be sure that weather doesn’t interfere.

So the Air Traffic Control system must space jets by ten, sometimes ever twenty miles in trail to allow for the individual handling required, which means that instead of the usual interval of thirty seconds to a minute between launches, now takeoff will have to be 2-3 minutes in between.  You’re number ten for take-off? Count on at least 30 minutes, maybe more–especially if the weather arrives over the field while you wait.

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So, rather than have a traffic jam at the end of the runway waiting to take off, ATC issues all aircraft an “EDCT” (Expect Departure Clearance Time), or “edict,” as the acronym is typically mangled by crews, or even “wheels up time” in more common usage. This can usually mean an Air Traffic Control imposed delay on your pushback from the gate of forty-five minutes to an hour or more.

That presents another problem: while a delayed flight is held on the gate, the next aircraft scheduled for that gate will be delayed as well, either in the deplaning of passengers or the boarding of its next segment. At a major hub for any airline, there aren’t enough extra gates to make up for flights that must be held on their departure gates. If you arrive at the terminal and notice about double the normal amount of passengers milling about–that’s why: their outbound jet is waiting while a delayed flight sits on the gate, waiting for its EDCT time to roll around.

That’s what happens on the ground–here’s what happens in flight–which actually contributes to the confusion and delays on the ground.

wx radar arrivalSee the racetrack pattern near “CAPTI?” That’s where we’re going to be holding, hoping the weather clears within our allotted holding fuel, which is about 45 minutes. The airport is under the blob of storms at the convergence of all the lines.

The jet we’re flying is being ardently awaited at DFW by 160 passengers who plan to fly on it to LAX after we deplane our Dulles passengers at DFW. But, we’re now on our way–diverting–to New Orleans because DFW is still closed and won’t open for at least an hour.

Add to that the fact that my copilot and I started our flight day at 12:35pm. We leave New Orleans at 11pm, but have to fly all the way to Abilene before we can turn back to the east around the scythe of thunderstorms bisecting Texas. What’s normally a one hour and ten minute flight turns into two and a half hours, pushing my first officer to a 14 hour flight duty day, landing at 2:15am.

Not sure what happened to all the LAX-bound folks, whether they got a crew to fly the leg or not, or what happened to the connecting passengers on our flight arriving after 2am.

All I know is that this promises to once again be another season of crowded skies, summer storms, bone-achingly long flight days and above all, a challenge to everyone’s fortitude and patience. Now that you know the “what and why” of the weather story–maybe you could explain it to the guy seated next to you, wondering why everything is so messed up because of a little old storm?

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How Big is the Sky?

Posted in airline, airline delays, airline industry, airline pilot, airline pilot blog, airline pilot podcast, airline podcast, airport with tags , , , , , , , , , on April 13, 2013 by Chris Manno

cockpit panoThe cockpit is a solemn place in the pregnant pause between preflight and pushback. Always, like a deserted island where everything’s already been said: checklists done, preflight complete, systems verified, amen. Plenty more details and decision points ahead, but nothing to worry about now, because the litany of procedures, numbers, actions, maneuvers and control inputs are etched in your mind like an inscription in granite. Thinking about the details is unneeded; knowing what’s to come and when is like running a hand over the inscription without reading the words–and that’s enough for now.

“You have a visitor,” the number one flight attendant breaks the reverie, ushering a school-aged boy into the cockpit. He looked to be maybe seven . . . eight? Dutifully wide-eyed behind thick glasses, a woman–must be his mom–hovering behind.

“C’mon in,” you say. “Are you the new copilot?” You jerk a thumb toward the F/O. “Because he’s pretty useless. You can do a better job–you ready?” Covertly, F/O gives you the finger. You smile.

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The young man shakes his head in silence. “Go ahead,” mom prompts. “Ask him.” Then she adds, “He’s usually a chatterbox; loves airplanes. I think he’s a little overwhelmed.”

Good thing I’ve been such a smartass–that doesn’t help. “Sure, ask away,” you say. Stuff about airspeed? Controls? How we operate systems? He fixes you with a flat stare like he was looking right through you and into your heart.

“How big is the sky?”

Now there’s a question I’ve never been asked. And I’m not even sure how to answer.

“Yeah, Captain,” a smirking F/O echoes, “You’ve spent about thirty years in the sky. Just how big is it?”

freefall

Hard to say. Seen it when it wasn’t big enough, plunging straight down with a tangled parachute, cows below coming into focus faster than I ever wanted. Had to get a reserve chute out before finding where the sky ended and the earth began and even then, hit like a ton of bricks as if both earth and sky wanted to teach me a lesson about leaving one for the other.

38Other times, the boundaries hardly mattered; gravity, the speed of sound–just mileposts on the way to somewhere higher, farther, faster and more furious than anything else in the thinnest parts of the sky. Those times felt like you were bigger than the sky itself, bulletproof and immortal.

But then you’ve seen it, too, when it was too large, swallowing up a past or a future, a passage never to be undone.

Because when it is, the sky is mute but bears the passage anyway, indifferent: coming back? Gone forever, though you thought not.

casket 1

There’s a road through the sky for that too. Too big, too far, but crossing the blue was a choice to be borne nonetheless. And if the sky were time, you’ve seen it too short, knowing some folks are making a one way passage . . .

old-young

. . . while others are only now setting out on their first. We’re all in the same sky, big or small as it is. You can ask the question, but the answer depends.

“I mean,” a small voice breaks into the suspended moment of thought and silence. “I mean in case we fall.” Big eyes, in all seriousness, all seven or eight years looking ahead and asking.

You just can’t worry about that. In fact, it wouldn’t matter anyway–we all go where we must, take the sky as it comes, cross it where we can, while we can. With those close to us or alone, however we must. Shepherded by mom today, shepherding his own tomorrow.

At the speed of sound on his own, without wings if he wants (bad idea, trust me), to new worlds and old, forward as we all go through the blue till it dims to black.

Smile. “We won’t,” you tell him. “You won’t, and we won’t. So let’s go fly.”

He thinks about it for a moment, his eyes searching, but not on me; elsewhere, maybe finding a place for the idea, judging for himself the size of the sky ahead of him. Mom gives me a look: what, knowing? Ponderous? Then a smile, steering him by the shoulders back to the cabin.

Couple more minutes and it’ll be time: seal it up, push it back, light the fires and taxi, then take off.  How big is the sky?

Well, let’s go find out.

cockpit sunrise

Airline Pilot Confidential: The Teddy Bear Incident.

Posted in air travel, airline delays, airline pilot, airline pilot blog, airlines, airport, airport security, flight crew, flight delays, passenger, unaccompanied minors with tags , , , , , , , , , , , on March 23, 2013 by Chris Manno

flashIt’s the middle day of three back-to-back turns–pace yourself.

In fact, it’s the second leg of the middle turn, Dulles International, 7pm–time to get out of town: the elephant walk of international widebody jets commences shortly.  If we can push back even five minutes early, we can beat the line–and the wake turbulence delay.

prflt docsUse the captain’s invisibility cloak: the ability to do most pre-flight planning on the smart phone. Check the weather, the route, the fuel load. Add more fuel. Sign the release with a touch of the screen, then send a hard copy to a gate printer, all from the cockpit. Wait for it to finish printing then slip into the terminal discretely, invisibly, to pick up the paperwork, avoiding the gate chaos directly. Don’t make eye contact, don’t invite hassles, complaints, requests, anything that delays the door slam and brake release to get ahead of the fat boys headed for the runway. Still have to fly to DFW, drive home–then back out to do the turn again tomorrow. Minutes from pushback, be invisible now.

But wait. Out of the corner of your eye, you see it: a teenage girl, on her phone, tense; next to her, what could only be her younger sister in tears. No parents, no adults, just the agent telling them both, “You either board now, or you’ll have to fly tomorrow.” That sends the little one into big sobs.

timer 3Less than fifteen minutes till push. Can you maybe say you didn’t see any of this? But you did.

“What do you need?” you ask the older, maybe sixteen-year-old sister.

She puts the cell phone down for a second, plaintive. “She left her backpack at security.”

Sigh. The agent is looking at you pointedly, his eyes saying we need to board now and shut the aircraft door. But from the tears in the young girl’s eyes, you pretty much guess what’s in the backpack. I consider taking the youngster back through security–but then think better of it.

IAD 3

We’d have to run to the center of the terminal, down two escalators, onto the train to the main terminal, up two more escalators, then find the security checkpoint that might still have the backpack–then retrace our steps, before departure time in fifteen minutes. Not going to happen.

I catch the older sister’s eye. “You have some ID?” She nods. “Let’s go.” I head off at a fast walk toward the mid terminal; “Wait here!” she tells her little sister, and the agent slumps the message damn you captain. Big sister’s on my heels, asking, “Can we do this?” Just shrug; “They’re not leaving without me.”

IAD 1

We tumble down the two-story escalator two steps at a time, shoving past others like obnoxious travelers. I envision people watching, trying to figure out why an airline captain in uniform is running away from a teenager in hot pursuit. I also remember the miles I ran that morning before flight.

IAD 4

Even though the automated voice is warning that the doors are closing–do not delay this train–I do anyway, holding the door as she jumps aboard. “It’s got all her school books,” she says, out of breath. Right: I have a big picture of a fifth grader hauling a load of schoolbooks on spring break.

“No worries,” I say, “It could happen to anyone.” She nods. “Special guys in there?” I ask casually. She smiles sheepishly.

I don’t care: that’s a very real tragedy for a youngster, losing all the stuffed guys that mean the world to them. Not on my watch.

We spill out of the train on the far end, then WAIT: this will take us to baggage claim and out of the secure area–we need the TSA checkpoint! We dash back through the closing exit doors, then push through the boarding passengers and out the other side.

Two sets of identical escalators–both going down. Means we have to rush up the steps–but which ones? “Which security checkpoint did you use?” I ask. She looks confused; they are identical, not sure how one could really know anyway. “Let’s try this one,” I say, rushing the steps.

security-den

We reach the TSA supervisor’s stand. He shakes his head. “No pink backpack here–try the other side.”

Figures. We run the length of the concourse and arrive at the opposite checkpoint. “You’re lucky,” a cheerful TSA agent in a pressed blue shirt says, “we were getting ready to send it to lost and found.”

Identification checked, signatures. She sees me eying her sister’s backpack. “Uh, we need to start putting a nametag on this, don’t we?”

I nod. Lesson learned. It’s confusing, especially kids traveling alone. “I was on the phone with my Mom,” she says, “hoping we could get someone to drive out here and pick up the backpack.”

“No worries,” I say, in my mind’s eye picturing the waves of 747s and A-340s pushing back, lining up for takeoff.  “Anyone can lose stuff at the airport, especially at security.”

We retrace our steps as fast as we can, me feeling the morning miles, my friend feeling and looking relieved. At the gate, she hands the backpack to little sister who still looks mortified.

They rush down the jetbridge to board. I walk, telling the agent “Just charge me with the delay.” He gives me a glare that says I was going to anyway, which I answer with a smile that says I don’t care.

IMG_2870

The elephants already started the parade and we squeezed into the conga line. Sure, I’d have some explaining to do a thousand miles or so west. But no one missed their connection in DFW, no one was unduly delayed; and most importantly, no one’s little world collapsed with the loss of everyone they loved. That, to me, matters a lot.

Because we don’t just fly jets–we fly people. That, and the occasional special bear.

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