A few thoughts that came up as I was listening to this podcast –
Isn’t Spirit (or a similar ultra-low cost) operator’s market penetration limited somewhat because of the very low standards of service they provide? Personally, I would WALK to my destination before subjecting myself to a Ryanair-type flight experience.
I was not aware of the Ralph Nader / AA dustup, but researched it after listening. Nader booked late and thus couldn’t get an aisle seat at a price he wanted to pay, not surprising and what I would expect. It is very disappointing that he was given what he wanted but was not entitled to. This just reinforces every loudmouthed jerk that tries to get their way by bullying and abusing airline staff. Not only that, but some passenger that should have had a preferred seat and didn’t yell loud enough about it was deprived of it for the benefit of the more obnoxious customer. A great example of how airlines are their own worst enemies when it comes to customer relations!
Loved this podcast! The Q & A was great and relevant. It made me wish there was a weekly podcast which talked about the airline industry. Great stuff as always, Chris!
Meteorologist and Pilot James Aydelott:
February 22, 2012 at 11:41 pm
A few thoughts that came up as I was listening to this podcast –
Isn’t Spirit (or a similar ultra-low cost) operator’s market penetration limited somewhat because of the very low standards of service they provide? Personally, I would WALK to my destination before subjecting myself to a Ryanair-type flight experience.
I was not aware of the Ralph Nader / AA dustup, but researched it after listening. Nader booked late and thus couldn’t get an aisle seat at a price he wanted to pay, not surprising and what I would expect. It is very disappointing that he was given what he wanted but was not entitled to. This just reinforces every loudmouthed jerk that tries to get their way by bullying and abusing airline staff. Not only that, but some passenger that should have had a preferred seat and didn’t yell loud enough about it was deprived of it for the benefit of the more obnoxious customer. A great example of how airlines are their own worst enemies when it comes to customer relations!
February 26, 2012 at 6:51 pm
Loved this podcast! The Q & A was great and relevant. It made me wish there was a weekly podcast which talked about the airline industry. Great stuff as always, Chris!