The Big Girl and What You Don’t Know

Posted in air travel, airline, airline pilot blog, airliner, airlines, pilot with tags , , , , , , , , on September 19, 2014 by Chris Manno

She stands tall in the chocks, that DC-10, all shiny polished aluminum gleaming at the leading edges like an Atlas rocket. A grand old bird, a design maybe Mac-Doug rushed into production to compete with what some called the better tri-jet from Lockheed. Not that I gave a damn, first as flight engineer, or Tengineer, as we were called, then as DC-10 copilot.

Because she had what a pilot needed–lots of lift on a fat gull-wing that produced a nice ground effect cushion to make you look good on landing if you treated her right, and tons of smash in those growly hi-bypass fans slung under the wing and mounted in the towering tail. For all her bulk and heft, she’d go like a halfback after the snap.

And in the cockpit, windows so wide next to the pilots’ seats that you’d swear you were going to fall out and drop two stories to the Tarmac on your first pushback. That took some getting used to.

That morning I was flying with Big John, a guy as nervous as you might expect a senior captain to be just months from retirement, not wanting to screw up. He had an enormous belly, hence the nickname, which I’d slap with the control yoke when I pulled it back during the taxi-out flight control check.

You’re supposed to watch the small, square flight control position indicator in the center of the instrument near the Thrust Rating Computer as you put the ailerons and elevator through their paces. But it was more fun, out of the corner of my eye, to watch Big John’s rubbery lips twist into a frown by the second or third time I’d heave back on the yoke till it popped him on the gut.

“Watcha tryin’ to do, boy–loop it?” he’d ask with a wet, wheezy sigh. The flight engineer and I would share a laugh about that over beers later. Conspiratorial, we were, young pilots laughing at the fat old captain.

The big jet rolled like a tank on the ground but once in the air, she climbed steady and strong, shoved smartly by those three big, snarling engines. Once she leveled off and planed out like a speedboat does, her nose dropped and she was a thoroughbred on a quarter mile track, effortlessly sailing along at .84 Mach, mane flying, not even breaking a sweat. And there was the quiet beauty of a morning flight, with everything below bathed in a rising arc light of sunshine as if revealing the new day by degrees of latitude and the majestic solar march along the ecliptic.

In cruise there was nothing to do but put your feet up on the traction-taped bar below the sparsely stocked instrument panel–it was so wide it just seemed empty–and ease that electric seat back a comfortable inch or two more. Then the good flight engineer would produce a small bottle of unreasonably Scoville-blazing hot sauce and make us Virgin Mary’s with the tomato juice in the collection of drinks and snacks and a pot of hot coffee and water the flight attendants had tossed into the cockpit on climbout to keep us pacified.

The Ten design engineers took cabin pressurization a step further than most jets, not only modulating outflow to maintain a habitable pressure despite the membrane-thin atmosphere where we cruised–but also varying the input tapped off of the big engines humming out on the fat wings. So she puffed and wheezed like Big John struggling his girth into the crew van, as the three air cycle machines opened and closed high stage bleeds.

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You might not notice so much in the cabin, but having spent a thousand hours myself manning the DC-10 flight engineer’s panel, even up front I was in tune with her calliope-ish huffing, familiar as a the breathing of spouse of so many years in the middle of the night.
“Not really happy ’bout these winds,” Big John said, shaking his head. “Big damn crosswind.” Which really mattered at LaGarbage, with its fairly short runways.

But the engineer and I couldn’t care; Virgin Mary’s and tonight in Manhattan mattered more: with half the flight attendant crew–the others would find something better to do–we’d walk from the Mildew Plaza to the Westside Temple for crappy Chinese but free wine. All you could drink, though the wine tasted like piss. But it was free and we were airline pilots: free piss is free piss. Big John could pour down a bucket by himself.

“Seems marginal,” Big John muttered, holding the current wind printout. That was the good engineer’s cue to check it out on his tabletop wind chart. We all knew the limits.

“It’s right at it,” the engineer offered. At it ain’t over it, we both decided, but of course Big John had signed for the jet, the damages, plus the FAA and NTSB beating should so much as a ding appear on the silver girl’s skin.

The engineer shrugged a second officer shrug: I told the captain the winds. I did too: I agreed. Glad it’s not my decision.
“Tough call,” Big John said, searching my eyes, I figured, for some hint as to what I’d do if I were him.

And that’s the moment blazed into my mind to this day as I carry his weight. Not his gut, but his pilot-in-command weight, in the twenty-some years I’ve been wearing four stripes. Ain’t no simple, pat answers, just air sense, and the ability to bring others into the decision in a meaningful way.

“We’ll fly the approach as long as we have the fuel increment to divert to JFK on the missed approach with at least fifteen thousand pounds on the deck there. In a standard Korry arrival that leaves about fifteen extra minutes after the full approach so we bingo out at twenty-five regardless. Just request clearance on the missed.”

Then, the golden question. He turned to both of us. “Now, what am I not thinking?”

Not, what do you think of my plan, which is a useless question if you want to know what others think (Your plan? Okay, but I have other ideas) or what you might not know. What am I not thinking?

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“That sounds like a good plan,” I said. It was–and there wasn’t anything in my head that I could share or hold back, especially since he asked. Simple? Might seem so–everywhere but the left seat where the buck stops, where the authority and responsibility irrevocably resides. Big John didn’t need an answer from me–he’d been a captain since I was in grade school. What he needed was what every captain needs: information, ideas, data, and a linked-in crew trained to speak up and comfortable doing so.

Because it’s not what you know–Big John knew plenty–it’s what you don’t know that’ll bust your ass. It’s crucial to ask and by doing so, demonstrate that asking, that searching for what we don’t know to perfect what we do is the way we’re going to think and fly this jet. And speak up about it, dammit, because we’re a team.

We stepped her down through the complex arrival that is the New York Center latticework of airways and approach corridors. I aimed at the two big Maspeth tanks, we were cleared the Expressway visual that’s a box pattern of low-altitude, tight maneuvering (can’t interfere with the JFK pattern) close in and eventually, treetop level. Big John called the left turns for me like a third base coach, having the better view of the SS LaGarbage over his shoulder.

She rolled out squared up, power on against the barn doors of max landing flaps hanging off the trailing edges of the wings. Just a touch of right rudder and she lined up true against the crosswind which less than the limit, or so it felt. The Ten was a stable giant, unlike the squirrely MD-80 I’d also flown as copilot, requiring constant tugging at the leash to get her to heel. When the big gear trucks rolled onto the runway, the ponderous weight settling, it was like she wanted to stop, a great feeling the DC-10 conveyed through your feet on the brakes and the mass weighing her down.

That flight is etched in my memory not only for what Captain Big John showed me, but because of the discovery waiting for me among the half dozen useless messages in my crew inbox after the trip. Sandwiched in the middle was a notice of pending crew status: my captain upgrade class, scheduled for the next month. Just like that, my eyes became Big John’s, needing to know, wanting to make the best decision and from that day forward, accountable.

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No more riding along, offering, but now the “tough decision” no longer belonged to someone else.

“You’re not yourself tonight,” my engineer friend said later at Smitty’s, the last resort Irish bar only a few body-slams across Eight Avenue from the front doors of the Mildew. We’d watched Big John polish off a trough of Kung Pao Chicken at the Westside Temple, washed down with a tankard of free piss. After a Westside night, the last snort at Smitty’s helped wash the bad taste out of your mouth.

“Yeah,” I said after a moment. “Probably never will be again.” At least I hoped not. I wanted to be worthy of that fourth stripe.
He looked at me like he didn’t get it, but that’s okay. He would, eventually, when his day came. Until then, in his shoes, it’d be just one more thing he didn’t know.

Now you can own a piece of JetHead:

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These 25 short essays in the best tradition of JetHead put YOU in the cockpit and at the controls of the jet.

Some you’ve read here, many have yet to appear and the last essay, unpublished and several years in the writing,  I consider to be my best writing effort yet.

Priced at the printing production cost, this collection is not for profit–it’s for YOU to keep.

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9/11: An Airline Pilot’s Perspective

Posted in 9/11, air travel, airline pilot, airline pilot blog, flight attendant, flight crew with tags , , , , , , , , on September 11, 2014 by Chris Manno

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This is the most awful day of remembrance and I hate it–but I will always keep faith with those we lost.

From an airline pilot perspective, we’ve lost a lot, never to be be reclaimed. On that day, I had been a captain at the world’s largest airline for over ten years. Then, I used to think of air travel as a modern miracle shared between passengers and crew. That meant freedom for all to range at will across the skies over our far flung nation, coast to coast and beyond.  Sure, we took security precautions against crackpots and even political hijackings. But it wasn’t then as it is now: we live with the realization that we are in the crosshairs, targeted by uncivilized, radical and suicidal zealots seeking to use our “miracle” as a weapon which will kill everyone on board in the process.

Now I look at everyone boarding or even approaching my jet to service it with a suspicious eye, watching for signs of malicious intent. Now I seldom if ever leave the cockpit in flight. And now many pilots fly armed with a 9mm handgun.

The shine is off the miracle of flight, replaced with a healthy dose of vigilance and defensiveness. That’s the new reality of air travel post- 9/11. I still grieve–and always will–for those we lost that day. But I go forward, flying in my thirtieth year as an airline pilot, just as I did the week the airlines returned to the air after the atrocious, cowardly terrorist act.

Today I join thousands of my fellow crewmembers, remembering that awful day but flying nonetheless. That’s what we do, that’s what we refuse to surrender to those who wish us ill. In that way we honor those we lost, and commit to overcome the darkness that brought about the tragedy of 9-11. Never forget and, most of all, never give in to those who would steal and destroy our miracle of flight.

Never, ever forget.

 

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Airline Seat Reclining and the Death of Civility.

Posted in air travel, airline, airline passenger, airline pilot blog, airline seat recline with tags , , , , , , , , , , , , on September 2, 2014 by Chris Manno

It’s not about seat reclining. Really, the controversy isn’t the cause–rather, it’s an effect.

Considering the abysmal totality of the airline experience these days, with long lines, limited customer service staffing, “unbundled” product (read: a spectrum of additional fees), security hassles, historically unprecedented high load factors, diminished on-board amenities, airport delays, weather effects, and air traffic control induced flight delays, reclining seats are just the tip of the iceberg.

It’s not really about reclining a seat–it’s about control, maybe one shred of personal authority over an already downsized and minimized bit of enroute space rented at a substantial price.

Because you can’t do a thing about security hassles, or overcrowded airports and air traffic control, about fuel surcharges and overbooking, or add-on pricing. When you get right down to it, in the huge, intransigent, inscrutable and unanswerable juggernaut that is air travel, the only person who has no choice but to listen to you is the passenger within arm’s reach of your seat, upright or reclined.

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But the sad irony of the seat recline squabble is this: the very victims of all of the above factors are turning on each other. And “each other” is simply one victim victimizing another.

The Knee Defender is the catalyst, but not the root cause. Rather, it’s the final straw in a backbreaking load of unpleasantry that has become air travel. We put up with even worse travel hassles in other modes of transport without a protest: filthy cabs, rude drivers, subways packed, buses too, and often unclean and from a crime standpoint, dangerous crowds of travelers.

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But that’s because we don’t spend a week’s wages on the trip, nor do we travel for hours on end with unreliable arrival times and in some cases, changed destinations.

The Knee Defender actually did us all a favor. Rather than having the current “We’re madder than hell and we’re not going to take it any more!” moment erupt over wanting a full can of soda or a seat armrest (or, anyone notice the lavs never get sanitized?), endangering a blameless crewmember (remember, we have zero say in any of the above), the seat recline issue blew up into a national debate about limits.

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That is, the limit of one passenger’s authority over another (the answer: zero, and you’ll deplane in cuffs if you push it) but more importantly, how much shrinkage in the “airline product” can the traveling public withstand?

That, for any airline exec actually looking at this all-important breaking point in both civility and tolerance from the consumer standpoint, is wholly separate from the spreadsheet analysis of revenue and profit margin.

Plain and simple, it ain’t just about the seats and knees, despite the headlines. It’s hearts and minds and human tolerance for complete lack of any power over the last frontier–personal space. We’ve lost all the other fights about price, service, seating, crowding and “security.”

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The airline that finds a way to fill the seats while reversing the trend of shrinking space and diminished personal authority will be the miracle worker that restores both personal dignity and travel value to the skies–and the marketplace.

Until then, industry regulators, law enforcement, crews and passengers can expect more tumult in the already unpleasant skies.

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Airliners & Missile Defense: A Pilot’s View.

Posted in air travel, airline, airline passenger, airline pilot, airline pilot blog, airliner missile defense with tags , , , , , , , , , , , , , , , on July 24, 2014 by Chris Manno

US Army “Spyder” missile launch.

 

After an apparent missile strike brought down Malaysia Air flight 17 over the Ukraine with senseless, tragic loss of life, public focus has included possible defensive systems for airliners. From my perspective as an airline captain, I believe the discussion is good, but in my opinion, fruitless.

First, my disclaimer up front: I’ve never flown any aircraft with defensive systems, and I haven’t flown a military aircraft since my last flight as an Air Force pilot in 1985. Even then, our strategy was simple: avoidance of threat areas.

So what I know about aircraft missile defensive systems is from three sources: discussion with engineers who design such defensive systems at Raytheon and Lockheed-Martin, former military pilots who did evade missiles in flight, and industry publications such as Jane’s Aircraft and Weapons and Aviation Week & Space Technology.

That background, plus my 29 years (and counting) of uninterrupted flying as an airline pilot lead me to the following questions, for which I find no good answers:

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1. Who? As in, who would operate such defensive systems, not only in cruise flight, but as importantly, in the low altitude structure on approach and departure when both the crew workload and vulnerability to even shoulder-launched missiles is highest? A passive system might (heavy on the “might”) do an adequate job detecting an impending missile threat (launched, launch-ready, or targeted) but then who–especially on a two-man crew, will analyze the threat and devise the defensive tactics to defeat the weapon or tracking system?

Some analysts point to the industry-standard TCAS (Traffic Conflict Avoidance System) as an example of an already operational avoidance system, but that overlooks one major flaw: TCAS is designed to detect potential flight path intersections of two flying bodies, then to compute and issue avoidance instructions to each. Besides the fact that one party in the impending collision–the missile–will not respond to avoidance instructions, the fact is, for the other aircraft, the instructions would be insufficient to avoid a missile. That’s because TCAS conforms to the design limitations of the airliner, stopping short of any maneuvering loads that would damage or destroy the aircraft.

So, who on board the airliner will be operating any defensive systems that would monitor threats, analyze incoming missiles or antiaircraft fire and devise evasive tactics? In a word, it can’t/shouldn’t/won’t be the two whose full attention better be on the approach or departure.

 

2. What? As in, what defensive systems? There are some systems designed for large aircraft that mask the infrared signature of the engines to foil heat seeking missiles. But, as in the case of MH17, the missiles weren’t heat seekers anyway. They were radar guided, against which heat-masking is largely ineffective. The simplest countermeasure against radar guided missiles might be chaff, which is essentially shredded foil that is ejected when a missile launch is imminent or in progress to disrupt targeting radar returns, but step two after dispensing chaff is to aggressively vacate the airspace the missiles were targeting. That brings us back to the limits encoded in TCAS: design limitations to prevent damage or structural failure preclude anything other than lumbering maneuvers in the air, hardly sufficient to avoid a missile traveling near the speed of sound.

3. Where? As in, in flight (see above) or on the ground? Regarding the latter, consider the recent destruction of 9 passenger jets on the airfield by terrorists in Karachi, Pakistan. Even if there were aircraft-based defensive systems, the fully-fueled, barely maneuverable or even parked jets are sitting ducks for explosive destruction–with hundreds of innocent lives at stake.

Which brings us the recent FAA ban on flight into Ben Gurion Airport in Tel Aviv. In my opinion as just one individual airline pilot, that FAA restriction was a mistake, for a couple of good reasons. First, I believe it was an over-reaction by the FAA that contravened the airlines’ own internal safety and security analysis and strategy. Worse, the one-size-fits-all restriction was hasty and clumsy, creating economic and political liabilities for our most staunch ally in an already volatile region.

 

I don’t advocate unthinking flights into a dangerous area, I just believe that the individual airlines are fully capable (and unceasingly, painfully aware of liability) when it comes to determining whether or not to continue airline service.

I’m fully informed on the risk of what is typically an unguided rocket (vs. missile, with a guidance system that could be defeated) being lobbed by dumb luck onto the airport. But the risk assessment should be left to the individual airlines to evaluate and resolve with sensible policy.

Passengers, of course, can decide for themselves whether to fly or not–but crewmembers are assigned to flights. I believe they should be given a choice whether or not to fly into a hostile area, but that’s a completely different decision level way below the FAA blanket ban and its attendant political and economic liability to the host nation.

4. Why? This is a “big picture” issue: why even discuss defensive systems for airliners, beyond the “warm fuzzy” (recall the short-lived “office parachutes” that appeared briefly after 9-11) even if unfounded, when we realize–as with my last Air Force squadron–that avoidance is the only way to make a large aircraft safe when any offensive weapons are in use.

Again, while the FAA is prudent to issue air route restrictions (route were modified/restricted–not prohibited) over war zones like the Ukraine, blanket bans such as the Tel Aviv landing prohibition are senseless and politically, reckless.

Let airlines, passengers and (this should be ensured) crew decide what risk makes individual sense. And leave the missile defense to the pros, which in the case of Tel Aviv’s Ben Gurion Airport, certainly the Israelis are the best in the world. It would be my personal choice to fly there myself for that reason, and I’d rather both pilots were focused on civilian flight duties when we do.

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Air Travel: 3 Simple Ways to Make Your Summer Flights Easy

Posted in airline, airline cartoon, airline industry, airline passenger, airline pilot, airline pilot blog, airliner, airlines, airport, flight, flight attendant, flight crew, jet flight with tags , , , , , , , , , , , , on June 9, 2014 by Chris Manno

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Summer time air travel can be stressful, but there are practical and simple things you can do to make your trip easier. Here are my top 3 simple ways to make your summer air travel as efficient and low stress as possible.

1. Information: install the smart phone apps for the travel services that apply to your trip (airline, hotel, rental car) and take a few minutes before your trip to set them up with “push” notifications so you will automatically be notified of gate changes, delays and even rebooking. If you’re notified of a delay by the airline, having a hotel, rental car or resort app installed will put you in touch with those important services quickly and easily. Your pharmacy’s smart phone prescription app can speed you through the refill process in a distant city, or transfer prescriptions in many cases.

 

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Many airline apps let you rebook instantly, avoiding long waits in a customer service line, and can outline your options quickly without you having to navigate a website. Best of all, you can beat the rush when re-booking is necessary. On some airlines–American Airlines is one–you can use the airline’s app and website in flight through the on-board WIFI for free.

On taxi in, when you’re cleared to use your cell phone, you will be notified–if you authorized “push” notifications–of your next gate accurately if you’re connecting, or your baggage claim if your travel is complete. The gate agents pull that info 10-15 minutes before your gate arrival, and we print it out in flight 30-40 minutes prior to landing. But your “push” notifications will be more timely and accurate than the other two sources.

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You can delete any travel apps you don’t need later, but while you’re on the move, there’s no quicker or more accurate way to get the answers you need to your immediate travel needs. Install the apps, know how they work, and use them to stay ahead of the crowd–especially in case of cancellations, delays or gate changes.

2. Survival gear. First, count on none of your basic needs being met: food, water, shelter. Provide all three yourself. First, food: if you can’t buy something in the terminal to take along–and often you can’t–better have whatever compact, long shelf life calories source you can pack: power bars, granola bars–whatever you prefer that will stave off hunger.

Ditto for water: you “can” get water on board, but the question is when, and sometimes, how–are you in the back and they’re starting the beverage service from the front? Or vice versa? Or is it too turbulent to safely move about the cabin for passengers or crew? Just have a liter of bottled water handy per person, then don’t worry about it.

Finally, “shelter:” dress for the trip, not the destination. That resort-wear will not keep you warm in a chilly cabin, particularly on long flights. And here’s a crew secret: your flight attendants are active, working, and blanketed in layers of polyester. Who do you think calls us to ask for changes in the cabin temp? If they’re melting under the uniform layers, you’re going to wish you weren’t in shorts and a tank top, because we’re more likely to hear “cool it down” than “warm it up” from our working crew in back.

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3. Consolidate: all vitals and valuables in one hand-carried, locked bag. Medication, documents and here’s the big one–valuables, like your watch, wallet and any jewelry MUST go into this one locked bag BEFORE security. Why would you ever–and I see this all the time–put your wallet, watch, cell phone and other valuables into an open container on an unmonitored conveyer belt? Why not consolidate them all and then after you’ve successfully passed through security screening, retrieve your items from your locked bag?

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And locked is the key: if you’re pulled aside for additional screening, do you want all of your valuables laying out in the open, outside your reach and often, out of your sight? Even if that one locked bag requires extra screening, the lock ensures it will only be searched in your presence.

The final part of “consolidate” applies to your personal belongings: do NOT disperse your items all over your seat area. It’s a sure way to leave an item on a plane, a fact that is borne out by the number of passports, wallets, personal entertainment devices, tablets, keys and phones that turn up on overnight cleaning of aircraft. If you leave valuables, much less valuable documents like a passport, in the seat back pocket or anywhere else, you’ll likely never see them again. And speaking of “seeing” them, the normal climbs, descents, banking and on landing, braking will cause whatever loose items you may leave or drop on the floor to end up rows away. Even if you check your immediate area before deplaning, some items might have vanished. So don’t scatter your belongings about! Return items to your hand carried bag immediately after use or when not in use.

Face it–air travel is stressful as it is, but a lot of stress can be alleviated by these three steps. Information is king when you’re departing, trying to connect, or are changing plans on the fly due to delays or cancellations. Get the apps, set them up, and use them. Stay hydrated, fed, and warm to ease the physical stress. And finally, move smart: consolidate your valuables and do not let your personal items become strewn about your seating or waiting areas on board or in the terminal. Inflight forces will help them slide away, or if you leave them inadvertently, chances are slim that you’ll ever recover those items.

Follow these simple steps–and have a good flight and a great vacation.

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Flight Crew Like You: The Airline Cartoon Book Now Available

Posted in air travel, air travel humor, airline, airline cartoon, airline cartoon book, airline pilot, airline pilot blog, flight crew with tags , , , , , , , , , , , , , , , , on June 2, 2014 by Chris Manno

Finally, collected and published, the JetHead firsthand cartoon view of air travel, airlines and flight crews:

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Here’s the insider, behind-the-scenes look at the world of airlines, air travel and flight crews!

This all-original cartoon collection takes you inside the flight crew world on the flightline, flying trips, facing the ups and downs of flight crew life from an insider’s perspective. The 74 pages of cartoons in this collection are must-haves for anyone who is an air traveler, a frequent flyer, or a crewmember–or hoping to be!

Available now on Amazon–just click the link below.

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 Here’s a sneak preview of just a few of the cartoons in this book:

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Inflight Diverts: Costs, Compassion & Common Sense

Posted in air travel, airliner, airlines, flight crew, passenger, pilot with tags , , , , , , , on May 20, 2014 by Chris Manno

Want to see an airline crewmember’s blood boil? Show them this report from the IATA convention in Madrid today:

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Well, okay. I realize that diverts are expensive. But there’s more.

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What’s so bad about that? Everything. First, in flight, nothing is “simple” about a restrained passenger (I’ll get to that below). But worse, besides the cost priority, this next consideration is one steaming plate of wrong for many reasons:

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Where to begin! Let’s sidestep the completely inappropriate “passengers would rather get to their destination” priority and look at the big picture.

First, perspective. The IATA is an industry group comprised of air travel-related businesses, including airlines, travel agencies, and related travel businesses who act as  an advocate to promote the airline industry.

As an airline captain, like most, I share the common goal of supporting a robust airline industry. It’s over priorities that we diverge: the IATA seems largely focused on costs, while crewmembers are focused on–and held accountable for–the safety of the flight and all aboard the aircraft first and foremost, THEN cost.

Here’s where those priorities clash.

Yes, diverts are expensive, among other things: they require quick, accurate and decisive action from the flight crew amidst a field of dynamic and ever changing variables and constraints. In that regard, cost is in the crew decision mix, but obviously it is an inappropriately high priority in the IATA mix.

Here’s where the blood boils in the flight crew veins. Consider the passenger first: what medical conditions are present? What allergies/reactions are in play? What vulnerabilities (meds required, in use, over/under-dosed), physical stress of “restraint” (psychological, cardiac, stroke), impaired breathing/circulation (what if the “restrained” vomits into his taped-shut mouth?), what intoxicants (legal or otherwise) are active, what mental impairment, or other behavior triggers are latent or evident? How secure and for how long is the restraint durable, feasible and reliable?

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The fact is, airliners are NOT designed with restraining seats. Will “duct tape” and belts or whatever is handy last for the duration of the flight–never mind will the person survive–or will they break free and the situation escalate:

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Now, the crew, and let’s be real: any experienced flight crew member will eventually (or has already) considered the historically accurate picture of personal consequence that consistently plays out in cases of passenger injury, illness and restraint. Walk through it with me firsthand:

Attorney, in court/deposition: So, [crew position], please for the record state your qualifications to restrain a passenger, your medical experience to monitor and assess the restrained, your law enforcement authority and experience in safe restraint, monitoring and supervision of restrained passengers, your skill at ongoing assessment and specific background of restrained, and your ability to determine how long such restraint is tolerable physically and medically appropriate?
You: [go ahead--answer …]

That’s got every red blooded crew person’s blood simmering, but here’s where the boiling point comes:

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That’s right: for the IATA, the above court scenario is secondary to the cost of a divert.

Walk with me on diverts for a moment, will you? Last night, on my flight approaching Boston’s Logan Airport.

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Weather closing in, winds presenting near-limiting crosswinds on wet, short runways, crowds waiting to land and take off. Heavy metal transatlantic birds on the tail end of their fuel curve, inbound. We are too–we have required loiter fuel, but that’s all. Like everyone else.

Two hundred miles out, I calculate fuel burn for divert to Providence, Albany and Hartford. I get the current weather for each. I assess the current weather pattern and how it will affect each. I calculate the fuel required to divert while enroute to Boston for each of the three divert options, plus the fuel required to divert from a missed approach at Boston, which is significantly higher for each.

This gives me the data I need to make a decision: when and where do I pull the trigger, based on fuel requirements, to divert, and where to? Make the best plan, fly it.

Notice my consideration of $6,000 to $8,000? It’s really not part of the picture at 40,000 feet and 500 knots–nor should it be.

Now return to the restrained passenger. Would you figure in your complex decision matrix the $8,000 against the unknowns of securing the situation, much less the life of the restrained and those around him, never mind the in-court answerability you WILL provide at zero miles per hour on land, a completely different, hindsight-based inquisition afterward?

I’m glad the industry lobby and support group focuses on costs in order to keep the very fragile, complex airline profitability mix viable. But I’m even more grateful for my airline’s 110% support of my many divert decisions made over 23+ years (and counting) as a captain.

Divert because a passenger was “restrained,” or rowdy? If only diversion were that simple. Despite the simplistic analysis of those with neither responsibility nor accountability, it definitely is not.

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